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Owned and Operated
John Wilson
Welcome to 'Owned and Operated' – the podcast that dives deep into the world of home service entrepreneurship. Hosted by John Wilson, a third-generation home service entrepreneur and CEO of The Wilson Companies, this podcast was launched in 2021 to bridge the gap between industry experts and listeners. Join us every Tuesday and Thursday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.
- 59 minutes 10 seconds#150 - LEGENDS: From Bankruptcy to $75 Million with EcoPlumber and Aaron Gaynor
Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs, this time joined by Aaron Gaynor.
The founder of Eco Plumbers, Aaron shares his incredible journey from losing everything to building a $75 million service business. He discusses the importance of setting a bold vision, focusing on one trade in one location, and the power of building relationships in the industry, as well as creating a reputable brand, leveraging marketing consistency, and making significant investments to ensure business growth. This is a LEGENDS episode you’ll want to take notes on!
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on XEpisode Guest:
Aaron Gaynor: On LinkedIn
Learn More About EcoPlumbers, Electricians, and HVAC TechniciansContact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast
Leave us a Review
More Ways To ConnectJohn Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com5 November 2024, 11:00 am - 1 hour 3 minutes#149 - Leadership Through Open Book Management with Ellen Rohr
A new episode of 'Owned and Operated' is here, with the incomparable Ellen Rohr joining Jack and John as they talk about her expensive journey through the world of plumbing, what leadership means, and why open book management leads to success. They talk about Ellen’s journey from plumbing to business success, strategic approaches to overcoming debt through proper pricing, and the personal evolution of founding successful ventures like Benjamin Franklin the Punctual Plumber and Zoom Drain. Now working with ServiceTitan, Ellen has seen a lot–don’t miss this masterclass episode of the show.
A SPECIAL THANKS TO HATCH
Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.
Learn More About Hatch HereEpisode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on XEpisode Guest:
Ellen Rohr: @ellenrohr on X
More about Ellen Here
Ellen on LinkedInContact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast
Leave us a Review
More Ways To ConnectJohn Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com29 October 2024, 10:00 am - 35 minutes 15 seconds#148 - Using Global Talent to Outpace Competition with Sagan's Jon Matzner
In this episode of Owned and Operated, John and Jack are joined by Sagan’s Jon Matzner to talk about the use of global talent and hiring overseas to enhance business operations, beyond just saving costs. What is the importance of systemization and automation in building a high-leverage business model?
Jon also goes through the evolution of the Sagan system, which starts with global talent as an entry point and extends to include automation and decentralized leadership. What are the dynamics of remote hiring, the role of AI in augmenting job roles, and the changing landscape of talent acquisition? You’ll never know unless you listen to the newest episode of Owned and Operated.
Thanks to Our Sponsor Supply House
Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less.
Take a look at their TradeMaster program and start getting perks now!
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on XEpisode Guest:
Jon Matzner: @MatznerJon on X
Learn More About Sagan PassportRead Jon’s newsletter, Lazy Leverage
Learn more about Sagan Passport and what it can do for your business hiring needs
Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast
Leave us a Review
More Ways To ConnectJohn Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com22 October 2024, 10:00 am - 36 minutes 30 seconds#147 - From Customer to Owner: The Journey into Business Acquisition and Ownership
In this episode, Jack is flying solo and speaks with Rory Tyer, a new owner of an independent garden center in South Carolina, about his journey in entrepreneurship through acquisition. Rory shares his experiences and challenges in acquiring and operating a local nursery, discussing factors such as location, customer demographics, and the dynamics of retail vs. wholesale businesses.
The conversation also touches on the significant learning curve, managing inventory, and engaging in new marketing strategies such as an SP club and local school partnerships.
Thanks to Our Sponsor Supply House
Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less.
Take a look at their TradeMaster program and start getting perks now!
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on XEpisode Guest:
Rory Tyer: @rorytyer on Twitter
Learn more about Sagan Passport and what it can do for your business hiring needsContact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast
Leave us a Review
More Ways To ConnectJohn Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com15 October 2024, 10:00 am - 59 minutes 54 seconds#146 -Peter Lohmann and Home Service Branding as Lead Generation
In this episode of Owned and Operated, John explains the world of home service business growth with CEO Peter Lohmann, focusing on how branding can serve as a powerful lead-generation tool. John and Peter explore the journey of scaling a home service company, including the challenges, insights, and opportunities that come with driving marketing efforts and building operational efficiency.
Key takeaways from this episode include the critical role that marketing and branding play in generating leads, the importance of optimizing call centers, and how to scale operations efficiently. John also emphasizes the value of finding the right people to solve specific problems in the business, which can unlock massive growth potential.
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on XEpisode Guest:
Peter Lohmann: @pslohmann on Twitter- More about Peter Here: (peterlohmann.com)
- Subscribe to Peter’s free property management newsletter
- (https://peter.beehiiv.com/subscribe)
- Peter’s RL property management: (https://rlpmg.com)
Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.
Learn More About Hatch HereContact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast
Leave us a Review
More Ways To ConnectJohn Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com8 October 2024, 10:00 am - 59 minutes 2 seconds#145 - LEGENDS: Chris Hoffman and Home Service Financial Discipline at $100M and Up
This episode of Owned and Operated features Chris Hoffman, CEO of the $130M Hoffman Brothers, continuing the "Legends Series," where industry leaders are highlighted for their massive influence and expertise in the home services space.
Chris shares his journey with John and Jack, scaling Hoffman Brothers from a modest family business to a multi-million-dollar industry leader, operating out of St. Louis and Nashville. The discussion covers business strategies, leadership challenges, and Chris’s opinions on what it takes to grow a home service business via financial discipline and talent development.Service Scalers can help figure out your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize.
Schedule today!Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on XEpisode Guest:
Chris Hoffman: @STLChrisH on X
Learn More About Hoffman Bros.Learn more about Sagan Passport and what it can do for your home service business hiring needs.
Click Here For Sagan PassportContact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast
Leave us a Review
More Ways To ConnectJohn Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com1 October 2024, 4:00 am - 48 minutes 17 seconds#144 - Call Center Commission and Navigating HVAC Equipment Pricing
It’s Breaking $5M Workshop week, and Jack and John are together in the studio for the first time! What happens when you get these two together? They talk about call centers, that’s what. They break down organizational changes driven by AI, adjustments to call center compensation and the broader implications for business efficiency.
They’ll also stress the importance of continuously negotiating with vendors to reduce costs and increase profitability. Networking and learning from industry peers is also highlighted as a vital resource for business growth and uncovering new strategies.
Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.
Learn More About Hatch Here
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X
Visit Owned and Operated for More Information
Contact: [email protected]
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVACContact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast
Leave us a Review
More Ways To ConnectJohn Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com24 September 2024, 10:00 am - 56 minutes 14 seconds#143 - Call-by-Call HVAC Growth Management with Service MVP Joe Crisara
John and Jack welcome Joe Crisara from Service MVP, a mainstay in the home services business. Joe shares his extensive experience spanning 47 years in the trades industry, detailing his journey from a service technician to a successful entrepreneur. He discusses how implementing call by call management and personalized customer service can drastically improve business outcomes.
Joe also highlights the importance of using technology like Hatch and Rilla to streamline workflows and enhance customer engagement. Is call by call management the path towards becoming your own Service MVP? Tune in and find out.
Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.
Learn More About Hatch Here
Episode Hosts: 🎤
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Episode Guest:
Joe Crisara: @JoeCrisara on Twitter
Learn more about Service MVPContact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast
Leave us a Review
More Ways To ConnectJohn Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com17 September 2024, 10:00 am - 49 minutes 5 seconds#142 - TR Miller's Brian Sloan and Scaling a Multi-Generational Business
In this episode of 'Owned and Operated,' John Wilson talks with owner Brian Sloan from TR Miller to discuss the nuances of business management and growth in HVAC and plumbing. What was the process for Brian of transitioning from a hands-on operator to a business owner mindset, learning the intricacies of multi-location management, and finding the importance of strategic partnerships?
Brian shares his experiences with TR Miller’s growth trajectory, the lessons learned from slowdowns and operational challenges, and the significance of maintaining a balance between customer service, employee engagement, and financial performance.
Learn more about Sagan Passport and what it can do for your home service business hiring needs:
https://ownedandoperated.saganpassport.com
Episode Hosts: 🎤
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Episode Guest:
Brian Sloan: @BSloan25 on Twitter
Learn more about TR Miller HVAC and Plumbing
Service Scalers can help determine your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!
https://www.servicescalers.com/auditContact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast
Leave us a Review
More Ways To ConnectJohn Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com10 September 2024, 10:00 am - 23 minutes 41 seconds#141 - Wyatt Smith and Gamifying Employee Retention with UpSmith
In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for skilled workforces. Wyatt shares a look into UpSmith’s mission to gamify the skilled trades industry using software that provides immediate feedback and recognition to technicians while bolstering your employee retention strategy, and how this approach boosts performance and revenue. Wyatt also breaks down the significance of timely rewards and Upsmith's future roadmap.
Thanks to Our Sponsor Supply House
Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on TwitterEpisode Guest:
Wyatt Smith: On LinkedIn | @wyatt_h_smith on Twitter
Learn More About UpsmithHead over to the Owned and Operated Facebook Group
Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast
Leave us a Review
More Ways To ConnectJohn Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com3 September 2024, 10:00 am - 28 minutes 59 seconds#140 - Navigating the ServiceTitan KPI Minefield with Danny Peavey
In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry.
What starts with a talk on the importance of site visits and peer comparisons then turns to the complexities of ServiceTitan and the importance of knowing what to do with all that data. Do your employees know how to effectively use KPIs and the data you’re gaining from your business?
Learn more about Sagan Passport and what it can do for your home service business hiring needs:
Episode Hosts: 🎤
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Episode Guest:
Danny Peavey: @heydannypeavy on Twitter
Learn More About Home Service Engine Here
Learn More About What ServiceTitan Can Do For Your Business
Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast
Leave us a Review
More Ways To ConnectJohn Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com27 August 2024, 10:00 am - More Episodes? Get the App
About Owned and Operated
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