The Product Experience

Mind the Product

The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.

  • 31 minutes 46 seconds
    Connecting creators to fans at Spotify - Dariusz Dziuk (Product Lead, Music Expression, Spotify)

    In this episode, Dariusz Dziuk, product lead for music expression at Spotify, discusses his journey in product management, the balance between art and science in the field, and the innovative process behind creating dynamic cover art for artists. He shares insights on how to connect creators with fans, the importance of validating assumptions through real artist engagement, and the metrics used to measure success in a marketplace. Dariusz Dziuk emphasizes the need to listen to artists and adapt to their creative needs while exploring future directions for Spotify's artist tools.


    Featured Links: Follow Dariusz on LinkedIn | Dariusz's website | Spotify | '#mtpcon @ Pendomonium 2024 Encore' recap feature

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    20 November 2024, 6:00 am
  • 27 minutes 18 seconds
    How to prioritise your work for impact - Nacho Bassino (Product Leadership Coach)

    Unlock the secrets of impactful product management in our latest episode with Nacho Bacino, a distinguished product leader and coach. Ever wondered about the true difference between staying busy and making a real business impact? Join us as Nacho shares his enlightening journey from software engineering to product management, revealing how companies are reshaping product roles to prioritize business outcomes over mere outputs. Learn how this shift is essential for aligning modern product teams with ever-evolving business expectations.

    Discover the art of mapping user outcomes to business impact as we dive into the world of KPI trees and OKRs. Nacho walks us through the critical role of senior product managers in bridging customer behavior with business metrics, ensuring that teams focus on metrics that truly matter. We explore common pitfalls in structuring KPIs and the importance of fostering a shared understanding among teams to prevent miscommunication and ensure alignment with business goals.

    Our conversation concludes with strategies for elevating your product impact through effective communication and collaboration. Learn how to transform your feature deliveries into compelling narratives that highlight measurable outcomes and drive stakeholder conversations. With practical tips on setting measurable business goals and involving stakeholders in strategy refinement, this episode is packed with insights to enhance your influence and secure recognition within your organization. Join us for a thought-provoking discussion on making your work truly count.

    Featured Links: Follow Nacho on LinkedIn | Work with Nacho at Product Direction | 'Five things we learned at the #mtpcon + Pendomonium roadshow - Berlin 2024' feature by Louron Pratt 

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    13 November 2024, 6:00 am
  • 32 minutes 36 seconds
    How Google makes AI work at Enterprise scale - Miku Jha (Director, AI/ML and Generative AI, Google Cloud

    In this conversation, we speak with Miku Jia, the Director for AI and ML at Google Cloud, about the practical applications of AI in enterprises. We discuss Miku's journey into AI, the importance of addressing real business problems with AI solutions, and the key success factors for implementing AI effectively. The conversation also covers the challenges of AI hallucinations, the need for responsible AI practices, and the significance of data strategy in leveraging AI technologies. Miku emphasizes the accessibility of AI tools for entrepreneurs and the potential for solving complex challenges with generative AI.

    Featured Links: Follow Miku on LinkedIn | Google Cloud | '#mtpcon @ Pendomonium 2024 Encore' recap feature

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    6 November 2024, 6:00 am
  • 21 minutes 12 seconds
    It's the Strategy, stupid - Andrew Martinez-Fonts (VP Product, Honeysales)

    This week on the podcast, we speak with Andrew Martinez-Fonts, VP of Product at Honeysales, to discuss product strategy and how that should always come before any technological advances. Andrew stresses the need to truly understand customer needs and align strategies with business goals.

    Featured Links: Follow Andrew on LinkedIn | Honeysales | 'Five things we learned at the #mtpcon + Pendomonium roadshow - Berlin 2024' feature by Louron Pratt

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    30 October 2024, 6:00 am
  • 32 minutes 5 seconds
    How to achieve better results by changing your mindset - Connor Joyce (Senior User Researcher, Microsoft)

    Connor Joyce, a Senior User Researcher at Microsoft and author of "Bridging Intention to Impact." joins us on the podcast this week to discuss building features that are built with evidence and collaboration, fostering not only successful launches but also long-term user satisfaction.


    Featured Links: Follow Connor on LinkedIn | Microsoft User Research | Desired Outcome Labs | Buy Connor's new book 'Bridging Intention to Impact: Transforming Digital Product Development through Evidence-Based Decision-Making' 

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    23 October 2024, 5:00 am
  • 49 minutes 35 seconds
    Product-led growth in action - Partho Ghosh (VP of Product, Uberall)

    In this week's podcast episode, Partho Ghosh, VP of Products at Uberall, shares his transformative journey from computer science graduate to product management leader, revealing the intricacies of implementing product-led growth (PLG) strategies.

    Having played a key role at Hootsuite, Partho now navigates the challenges of scaling at Uberall, bringing profound insights into how PLG drives significant company growth and development. This episode delivers a deeper understanding of the landscape of PLG, making it a must-listen for anyone interested in product management and business growth.

    Featured Links: Follow Partho on LinkedIn | Uberall | 'Definition of Product-Led Growth' feature by Wes Bush

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    16 October 2024, 5:00 am
  • 23 minutes 46 seconds
    Using AI in healthcare products - Tetiana Telenczak (Head of Product, Merck Group)

    What happens when you blend the power of AI with the world of healthcare? Join us for our conversation with Tetiana Telensak, the Head of Product for Data and AI at Merck Group, who reveals how she uses AI to improve healthcare products.

    Featured Links: Follow Tatiana on LinkedIn | Merck | 'Five things we learned at the #mtpcon + Pendomonium roadshow - Berlin 2024' feature by Louron Pratt

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    9 October 2024, 5:00 am
  • 25 minutes 49 seconds
    AI and product-led growth go hand in hand - Nichole Mace (SVP, Product, User Experience at Pendo)

    How is AI reshaping the landscape of product-led growth? Join us as we chat with Nicole Mace, the SVP of Product and User Experience at Pendo, who offers an insider’s perspective on the AI revolution within product management. 

    Featured Links: Follow Nichole on LinkedIn | Pendo | 'Six things we learned at the Pendomonium + #mtpcon roadshow London 2024' feature by Louron Pratt

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    2 October 2024, 5:00 am
  • 25 minutes 39 seconds
    How to improve your relationship with data - Heather Williams (Director of Product, Elsevier)

    Discover the secrets of successful product management with Heather Williams, Director of Product at Elsevier, as she shares her transformative journey from UX design to leading product teams. Recorded live at the Mind the Product Roadshow in Amsterdam, Heather unpacks the power of user research and interaction design in shaping innovative product strategies. Learn how Elsevier's product teams integrate data-driven decision-making through cross-functional collaboration, including roles for data analysts, UX designers, and subject matter experts, all working towards enhancing product experiences.

    Featured Links: Follow Heather on LinkedIn | Elsevier | 'Five things we learned at the Pendomonium + #mtpcon roadshow - Amsterdam 2024' feature by Louron Pratt

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    25 September 2024, 9:00 am
  • 44 minutes 17 seconds
    Managing product redesigns and user feedback - Miguel Fernandez (VP Product Design, Slack)

    Join us for this week's podcast episode, where we sit down with Miguel Fernandez, Slack's VP of Product Design, to discuss the art and science of creating products that resonate on a deeply human level and leading effective product design teams.

    Featured Links: Follow Miguel on LinkedIn | Miguel's website | Slack 

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    18 September 2024, 5:00 am
  • 27 minutes 44 seconds
    How Citi is accelerating AI Adoption in Banking - Tariq Maonah (SVP of Product and Engineering, Citi)

    What does it take to integrate Generative AI into the highly regulated world of banking? Join us as we sit down with Tariq Maonah, SVP of Product and Engineering for Generative AI at Citi, who reveals the secrets to navigating the complexities of AI-driven product development in the financial sector. 

    Featured Links: Follow Tariq on LinkedIn | Citi | 'Six things we learned at the Pendomonium + #mtpcon roadshow London 2024' feature by Louron Pratt

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    11 September 2024, 5:00 am
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