Ep.252: Alex (@aebridgeman) is joined by Savneet Singh (@SavneetS).

My guest today is Savneet Signh, CEO of PAR Technology, a billion-dollar market cap publicly traded point of sale software business serving the restaurant industry. I’ve been following Savneet’s career since college when he went on Invest Like the Best talking about acquiring software businesses through his holding company Tera. Through that work he connected with PAR, joining the board and eventually replacing the CEO. Since then he’s turned the business around and is finding more success.

Savneet and I talk about turning around teams, management techniques he’s developed, his role as a teacher and chief communicator at PAR, and his views on software businesses from an investor perspective.

Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. 

Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/

Links:

PAR

An Excellent Puzzle by Will Larson

Topics:

(00:00:00) - Intro

(00:02:09) - Joining the board of Par, becoming CEO, and saving the company from bankruptcy

(00:12:14) - Retaining speed over time

(00:14:28) - Stages of structural changes

(00:16:55) - Nurturing healthy tension

(00:18:38) - Incentive models

(00:23:36) - What have you learned about your role in making hard decisions?

(00:27:14) - Communication styles

(00:30:40) - What does a typical week look like for you?

(00:32:30) - How has your view of M&A changed?

(00:34:51) - What distinguishes a great product?

(00:36:08) - Is being the all-in-one solution becoming the trend in SaaS?

(00:38:08) - What stands out as a trend in software right now?

(00:40:30) - Takeaways from running and growing product teams

(00:42:05) - Communication between sales or product and customers

(00:43:18) - Advice to listeners

Ep.251: Alex (@Aebridgeman) is joined by Richard Emery (@Richardemery2).

In this episode, my guest is Richard Emery, who has held various notable positions in business aviation sales at brands like Canadair, Bombardier, Gulfstream, and Hawker Beechcraft.

Richard shares his experiences in different sales cultures, managing high-performing teams, and participating in brand turnarounds. The discussion covers his leadership style, team management, and the skills relevant to CEOs.

Additionally, the episode includes entertaining stories about selling aircraft to unique clients, making it an engaging listen for anyone interested in business aviation and sales.

Links:

Richard on LinkedIn

Topics:

(00:00:00) - Intro

(00:02:37) - Richard’s career and background

(00:05:47) - How do you organize a high-performing sales team?

(00:15:06) - Identifying ideal customer profiles

(00:24:55) - Developing a customer outreach team

(00:28:51) - Having discipline and focus on a sales team

(00:39:34) - Leadership philosophies

(00:51:54) - What can CEOs do to make their sales teams more effective?

My guest on this episode is Craig Fuller. Craig is the founder of FreightWaves, a data and media business focused on freight and supply chains. FreightWaves is a VC backed company with $19 million in revenue with editorial content, a data product, job board, video content, and multiple podcasts. Prior to FreightWaves, Craig had no background in media but has built quite a playbook for media businesses with a data component. Craig, as of a month ago, is also the new owner of Flying Magazine, an iconic, blue-chip publishing brand in the general aviation community which we discuss extensively in this episode. For a deeper background on FreightWaves, I highly recommend his episode on A Media Operator, which we’ll link to in the show notes.

During our conversation, we discuss his fascinating background in his family’s trucking business, starting a tech business before FreightWaves, launching FreightWaves, and his acquisition of Flying Magazine and his plans for growth and improvement.

Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. 

Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/

Links:

Craig on X

Flying Magazine

FreightWaves

Topics:

(00:00:00) - Intro

(00:01:47) - Craig's career and background

(00:06:46) - The Birth of Freight Waves

(00:12:41) - Building a Media Business

(00:27:05) - The Importance of Unique Content

(00:29:42) - Acquiring Flying Magazine

(00:35:36) - Revitalizing Flying Magazine for the Digital Age

(00:43:07) - The Future of Media and Content Marketing

(00:52:30) - Balancing Leadership and Letting Go

(00:55:05) - The Best Business Model: Industrial Real Estate

(00:57:17) - Conclusion and Final Thoughts

My guest on this episode is Craig Picken, an executive recruiter for C-suite executives in the aviation industry. We discuss key trends in aviation recruiting, top firms' strategies to attract and retain talent, and how small companies can have recruiting advantages over larger competitors.

We also touch on the importance of having an external-facing CEO and fostering a dynamic, fast-moving organizational culture. Additionally, we chat about the benefits of podcasting, as Craig has been hosting his executive recruiting podcast since March 2018, six months longer than I have. 

Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. 

Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/

Links:

Craig's website

The Aerospace Executive Podcast

Topics:

(00:00:00) - Intro

(00:02:41) - Craig’s career

(00:06:48) - What has changed the most in aviation recruiting over your career?

(00:08:13) - What are companies doing to attract top talent?

(00:15:43) - Are there any CEOs you admire?

(00:17:37) - Where do you see decisions being made faster?

(00:21:20) - How do you see smaller companies using their size as an advantage in recruiting?

(00:23:49) - How do companies retain culture and speed as they grow?

(00:26:35) - Merging cultures through M&A

(00:30:18) - Where are people entering the industry from?

(00:36:01) - What are companies doing to attract good technicians?

(00:37:51) - Advice for executive hiring

My guest for this third episode in our Build Series is Kush Das, CEO of Ennoble Care, to talk about profitable growth. Or as he calls it, sustainable growth; something that goes to the heart of his mission to serve patients with the best possible care alongside a disciplined and motivated team.

Kush and I discuss how they measure return on investment internally to remain profitable, how keeping that profit margin affects growth hires, the culture created with a sustainable model, and some tactics Kush employs to manage his growing team effectively. This episode was phenomenal and filled with tons of great strategies and tactics widely applicable in other businesses, and I hope you enjoy the conversation.

Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. 

Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/

Links:

Trilogy Search Partners

Pacific Lake

Kush on LinkedIn

Ennoble Care

Topics:

(00:00:00) - Intro

(00:06:27) - Recapping Kush’s journey in acquiring Ennoble Care

(00:07:39) - Talent-to-value ratio

(00:12:37) - Timing for growth hires

(00:13:45) - Defining key hires

(00:18:29) - Tradeoffs to achieve profitability

(00:21:57) - Measuring internal ROI

(00:25:17) - Encouraging decision making

(00:31:05) - Profitability incentives

(00:33:12) - Messy growth vs. clean and simple

(00:36:40) - factors in M&A

(00:39:03) - Communication & cash management

(00:45:09) - Developing an EMR

(00:48:58) - What is top of mind for you in sustainability?

My guest on this podcast episode is Jim Derry, the CEO of Field Fastener, a $180 million fastener business based in the Midwest with a unique vendor-managed inventory system. We discuss two main topics: culture and maintaining a multi-generational family business.

Jim shares insights on creating a measurable, data-driven culture where talented people thrive and the importance of values in defining company culture. We also discuss preparing Field Fastener for future generations, covering the essential questions and strategies. My favorite quote from Jim on culture is, 'Culture is the lowest level of behavior you'll tolerate.'

Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. 

Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/

Links:

Jim on LinkedIn

Field Fastener

Topics:

(00:00:00) - Intro

(00:03:33) - The family history of Field Fastener

(00:15:47) - How does your culture separate you from competitors?

(00:18:37) - New Hire key characteristics

(00:23:25) - Getting teams to buy in

(00:26:01) - Firing customers for cultural reasons

(00:31:24) - Unique data uses

(00:39:16) - Designing a multi-generational family business

Episode 246: Alex (@aebridgeman) is joined by Johnny Lieberman (@JohnnyLieberman) and Zack Miller (@ZackMiller).

In this episode I am joined by Johnny Lieberman and Zack Miller, co-founders of Worklyn Partners, about their approach to integrating cybersecurity and IT services for middle-market companies. We discuss their multi-acquisition strategy and the integration of these services under one platform, as well as the challenges and benefits of merging tech-driven service providers. Insights include aligning incentives, addressing people-related challenges, and restructuring sales strategies for different customer segments. The importance of AI in combating cyber threats, especially during mergers and acquisitions, and the necessity of employee training and robust incident response plans are also highlighted. Additional insights from cybersecurity expert John Flory emphasize the role of AI tools and the rising risk of third-party breaches.

Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. 

Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/

Links:

Worklyn Partners

Johnny on LinkedIn

Zack on LinkedIn

Topics:

(00:00:00) - Intro

(00:02:29) - Catching up

(00:05:02) - Advantages to separation or integration

(00:06:50) - Challenges in integrating MSP providers

(00:12:50) - Building a Sales org

(00:18:58) - The importance of pace

(00:20:51) - Learnings from investors and peers

(00:32:30) - AI, & First lines of defense to implement in cybersecurity

Ep.245: Alex (@aebridgeman) is joined by James Lindstrom (@James-Lindstrom).

The episode features Jim Lindstrom, a seasoned CEO with experience in leading companies like IES, Providence Service Corp and Verdian. The discussion covers his experiences with accelerating company growth, executing turnarounds, managing balance sheets, and strategic value creation. Jim shares insights on governance, operations, capital allocation, team alignment, and business simplification, drawing from his extensive experience in various leadership roles.

Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. 

Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/

Links:

James on LinkedIn

Verdian Insights

Topics:

(00:00:00) - Intro

(00:03:55) - Is there a model you try to follow as a new CEO in the early days?

(00:07:26) - Identifying problems and meeting philosophies

(00:13:37) - Encouraging urgency

(00:16:54) - James’ first executive role

(00:21:54) - Formative career experiences

(00:25:26) - Preventing layoffs

(00:31:15) - Discovering a company’s opportunities before becoming involved

(00:37:11) - How do you approach a turnaround?

(00:43:21) - What is a “normal” level of company debt?

(00:47:53) - How do you manage cyclical businesses?

(00:52:27) - Fostering imagination

(01:00:39) - Are there any industries you would stay away from?

(01:02:40) - Advice for CEOs

Ep.244: Alex (@aebridgeman) is joined by Collin Hathaway (@CollinHathaway).

I'm excited to welcome Collin Hathaway back for his third appearance on the podcast. Collin has a wealth of experience in the home services industry and company operations, and today we dive into his recent exit from Flint Group, which he sold to General Atlantic.

We get into what he might have done differently, his belief that "good is usually enough," and the deeply personal process of exiting businesses. We also chat about long-term hold strategies and how they play into the bigger picture.

Plus, this is a special episode for me—it's my first time recording in person with Collin, right at his office in Seattle.

Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. 

Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/

Links:

Collin on LinkedIn

Flint Group

Topics:

(00:00:00) - Intro

(00:05:31) - Exits are personal

(00:14:49) - Bringing on a COO to become CEO

(00:18:11) - Aligning incentives

(00:24:02) - Keeping a sense of urgency

(00:27:31) - Pretty good vs. Perfect

(00:30:47) - Hiring styles

(00:38:59) - Maintaining culture and values

(00:44:43) - What would you change if you were starting the company today?

(00:49:26) - What are you working on today that gives you energy?

(00:52:33) - How have your views on a long-term hold changed?

(01:04:06) - Misplaced CEO advice

In this second episode of the Build Series, I speak to Rob Southern and James Bergeron about their experiences and strategies for upleveling as CEOs. We discuss their journeys in acquiring and running companies, the importance of executive coaching, and actionable habits and practices that contribute to continuous personal and professional growth. We also delve into distinguishing signal from noise, the evolution of leadership style, and the inner drivers that motivate long-term improvement as a CEO. This episode mixes profound personal stories, practical advice, and in-depth analysis aimed at current and aspiring CEOs.

Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn.

Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/

Links:

Trilogy Search Partners

Pacific Lake

Rob Southern on LinkedIn

Ascend Software

James Bergeron on LinkedIn

Topics:

(00:00:00) - Intro

(00:05:36) - James’ and Rob’s backgrounds

(00:12:15) - Upleveling as a CEO

(00:32:19) - Measuring progress as a CEO

(00:35:36) - Discerning signal from noise

(00:43:21) - FInding your management style

(00:48:26) - Adapting to increasingly complex business environments

(00:51:26) - Studying other leadership styles

(00:56:40) - Developing and living inner values in the CEO role

Ep.242: Alex (@aebridgeman) is joined by Steve Swinney (@steveswinney).

My guest today is Steve Swinney, founder and CEO of Kodiak Building Partners. The company, which started in 2011 with the acquisition of Barton Supply in Denver, has grown to 45+ acquisitions and $3 billion in sales by 2024. We cover Steve’s extensive experience in building product distribution, Kodiak's diversification strategy, communication as a CEO, hiring practices, acquisition strategy, company history, and future challenges.

Listen weekly and follow the show on Apple Podcasts, Spotify, Google Podcasts, Stitcher, Breaker, and TuneIn. 

Learn more about Alex and Think Like an Owner at https://tlaopodcast.com/

Links

Steve on LinkedIn

Kodiak Building Partners

Topics:

(00:00:00) - Intro

(00:04:05) - Starting Kodiak

(00:06:09) - Why did you focus on lumber as a commodity?

(00:09:17) - What were the first few years at Kodiak like?

(00:12:28) - What was your capital raise strategy?

(00:13:51) - Consolidation & Acquisitions

(00:17:08) - How have you constructed your team as the company has grown?

(00:21:15) - Recruiting executives

(00:22:51) - How do you foster an environment of continuous learning?

(00:24:46) - How has your communication style evolved?

(00:31:45) - Keeping values consistent across companies in Kodiak

(00:34:01) - Is there ever a breaking point with the house-of-brands approach?

(00:34:53) - What key challenges are you most excited to solve over the next decade?