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TubbTalk - The Podcast for IT Consultants

Richard Tubb

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.

  • 1 hour 55 seconds
    [151] How to Uncover Cutting Edge Cybersecurity Solutions for MSPs

    In this episode, Richard Tubb talks to Angus Shaw, the sales director of Brigantia, a UK-based, value-added cybersecurity distributor.

    Part of the management buyout team that acquired Brigantia in 2016, he's played a pivotal role in establishing Brigantia as a top name in the UK cybersecurity space.

    Angus talks about his career in the IT industry and explains the different stages Brigantia went through to get to where it is today. He also explains all of the outsourcing solutions they provide to MSPs.

    Richard asks Angus to highlight some industry changes MSPs should be aware of and what the experience is like for attendees at a Brigantia event.

    They talk about the lesser-known vendors that should be on your radar and the benefits to vendors of partnering with Brigantia.

    They discuss the Master MSP Model, how the company differentiates itself from those who use more old-school business methods and how to stand out from the crowd.

    Angus shares his advice to MSPs who want to do it all themselves, his industry influences and mentors and how he keeps up to date with the world of cybersecurity. Plus he gives a sneak peek into what’s next for Brigantia.

    Mentioned in This Episode


    21 April 2024, 5:00 pm
  • 23 minutes 18 seconds
    [Travelogue] MSP Show & SuperOps SuperSummit 2024

    Time for another Team Tubb Travelogue!

    In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week.

    Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun conversation about the highlights from these amazing events.

    Plus... the Team Tubb Travelogue Quiz is back! Can Richard and Stephen answer Lenka's tricky questions?

    Did you know…

    ExCeL London opened in November 2000, in an area of huge regeneration in London’s historic Royal Docks and the first ever event held there was the London International Boat Show?!

    Do you think that Richard and Stephen knew this fact after spending 2 full days in this venue?

    But most importantly’ you’ll learn more about the MSP show and the SuperOps SuperSummit.

    MSP Show: A Thriving Hub for Managed Service Providers

    The first MSP Show, co-located with the established SITS Service Desk Show, was a smashing success.

    It offered a vibrant atmosphere where MSPs connected, learned, and shared best practices. Attendees benefited from insightful talks by industry leaders, gained practical knowledge from educational sessions, and built valuable connections with fellow MSPs.

    We’ll definitely be back next year!

    SuperOps SuperSummit: Powering Up Your MSP Business with Insights and Community

    The SuperOps SuperSummit offered a unique experience for Managed Service Providers. 

    Unlike traditional industry events, the SuperSummit prioritises knowledge-sharing and building a strong MSP community. Attendees were able to gain valuable insights from successful MSP leaders through panels like "Super MSPs of Europe."

    The focus goes beyond theory, encouraging attendees to implement the learned strategies for real-world results. This collaborative environment fosters peer-to-peer learning and allows attendees to learn from each other's experiences.

    If you're looking for an event that empowers your MSP business with actionable knowledge and a supportive network, the SuperOps SuperSummit is the perfect fit.

    It was a busy, but exciting couple of days for Richard and Stephen.

    The MSP show took place at the Excel Centre, London on the 17th and 18th April 2024 and the SuperOps SuperSimmut was hosted at The View, Lincoln’s Inn Fields in London - which also serves as the headquarters for The Royal College of Surgeons of England.

    Were you at any of these events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

    Mentioned in this episode:

    Get MSP Insights every Tuesday

    Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.

    20 April 2024, 8:21 am
  • 2 hours 8 minutes
    [150] 25 Years an MSP - Valuable Lessons You Learn from Longevity

    In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country.

    Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which they've been rocking for more than 15 years.

    Craig is something of a go giver and incredibly knowledgeable on customer success and managed services and is always willing to help a fellow MSP.

    Richard asks Craig how he started the business and where he got the name from, before delving deeper into what makes Abussi unique, including Craig’s decision to keep the business small and how they work on relationships to retain clients long-term.

    Craig explains the business benefits for visiting your clients in-person and why he focuses on systems and processes rather than tech tools, and why his passion for sharing knowledge ultimately helps his clients.

    Richard asks Craig about the tools Abussi use to help their clients and the vendors they partner with, as well as why they recently changed some suppliers. They also discuss how the Abussi team stays up to date with the industry and what the future holds for the business.

    Craig shares his advice on where IT and managed services is going as an industry, how to handle wrong-fit clients and the biggest mistakes Craig sees MSPs making today.

    Richard also asks Craig to share who his mentors and influences are and what he does to relax, as well as what the MSP community means to him and why you shouldn’t be afraid of your competitors.

    Mentioned in This Episode


    Mentioned in this episode:

    Get MSP Insights every Tuesday

    Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.

    14 April 2024, 5:00 pm
  • 27 minutes 3 seconds
    [Bonusode] How One MSP Expert Overcame Imposter Syndrome for International Success

    In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location.

    After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to establish several offices in the UK and the wider EMEA.

    Speaking in person at Channel Live 2024 in Birmingham, Tom explains his background and experiences at Pax8 to Richard. He shares how he overcame his imposter syndrome and what a Solutions Engineer does.

    Richard and Tom also discuss why they enjoy attending in-person channel events, how MSPs are using AI and why it’s important to be aware of data protection and security requirements when using publicly-available tools like ChatGPT.

    Mentioned in This Episode


    Mentioned in this episode:

    Get MSP Insights every Tuesday

    Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.

    10 April 2024, 7:00 am
  • 54 minutes 14 seconds
    [149] Why You Need to Know the Process of Process for MSP Growth

    In this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta.

    Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.”

    Mentioned in This Episode


    Mentioned in this episode:

    Get MSP Insights every Tuesday

    Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.

    7 April 2024, 5:00 pm
  • 20 minutes 46 seconds
    [Travelogue] Channel Live & UpLift Live 2024

    Time for another Team Tubb Travelogue!

    Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024!

    Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events.

    There are shout-outs to old and new friends, a discussion on the impact of LinkedIn, and Stephen's voice almost gives out!

    Plus... the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Lenka answer Gudrun's LinkedIn theme questions?

    Did you know...

    Channel Live positions itself as the networking hub for the ICT Channel and connects IT resellers, service providers, MSPs and Channel partners face-to-face with vendors, distributors and expert speakers from across the sector - all together, all for free.

    Uplift Live is the UK’s first LinkedIn-focused conference at Millennium Point in Birmingham.

    It is THE place to learn from and network with engaged users of the world’s number one business platform.

    UpLift Live is the brainchild of LinkedIn expert, John Espirian (a former guest on TubbTalk!).

    Were you at either Channel Live or Uplift Live too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

    Mentioned in this episode:

    Get MSP Insights every Tuesday

    Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.

    27 March 2024, 2:30 pm
  • 59 minutes 57 seconds
    [148] How High Performing MSPs Leverage People Power for Success

    In this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He’s the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams.

    He and Richard talk about how Humnize came about, how they help their MSP clients to leverage people power and how they find the right candidates for their MSP clients.

    They chat specifically about recruitment: where MSPs go wrong with their approach to it, why traditional recruitment companies don’t work for MSPs and the aspects of recruitment that Humnize want to change.

    Dean explains why his team work remotely and why it’s important to build connections in hybrid workforces. He also shares what he thinks modern HR looks like for MSPs, and why Humnize offer a free HR health check to all MSP clients.

    They also discuss mental wellbeing in the workplace, Dean’s suggestions for improving mental health, and what the future holds for Humnize.

    Mentioned in This Episode


    24 March 2024, 5:00 pm
  • 17 minutes 25 seconds
    [Bonusode] The Cloud & Cybersecurity Expo: What's New for MSPs?

    In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo in London in March 2024.

    Mostyn is responsible for overseeing the company’s channel security operations, empowering Pax8 partners to reduce risk, improve efficiency, and ultimately grow their business.

    Richard asks Mostyn to explain the surprising cybersecurity lesson from a deadly fire, which Mostyn referred to in his presentation at the Expo, and how attitudes towards cybersecurity are changing amongst SMB owners.

    They talked about why education is key to making MSP clients cyber aware, Mostyn’s experiences of transitioning from MSP owner to vendor and what’s next for Pax8. Mostyn also gives his advice on dealing with objections from rural businesses.

    Mentioned in This Episode


    Mentioned in this episode:

    Get MSP Insights every Tuesday

    Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.

    13 March 2024, 6:45 am
  • 27 minutes 8 seconds
    [Travelogue] The Cloud & Cybersecurity Expo 2024

    Time for another Team Tubb Travelogue!

    Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024!

    Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.

    There are shout-outs to old and new friends, a story about smoke jumpers, and a chat about the impact of Artificial Intelligence on cybersecurity and our lives as a whole.

    Plus... the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Tom answer Lenka's cybersecurity themed questions?

    Did you know...

    The Cloud & Cybersecurity Expo is part of the Tech Show London.

    Tech Show London is an award-winning event featuring an unparalleled line-up of world-renowned speakers and exhibitors.

    They come together to present the most cutting-edge cloud technologies and high-quality services, setting the stage for innovative digital transformation strategies.

    Tech Show London events include Cloud Expo Europe, DevOps Live, Big Data & AI World, and Data Centre World.

    This year both events took place at the Excel Centre, London on the 6th and 7th March 2024.

    Were you at the Cloud & Cybersecurity Expo events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

    Mentioned in this episode:

    Get MSP Insights every Tuesday

    Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.

    11 March 2024, 2:30 pm
  • 58 minutes 33 seconds
    [147] One Woman in Tech's Remarkable Journey from MSP to Community Manager

    In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader.

    Nancy tells Richard why she changed career, what SuperOps do and why they’re playing down the AI aspect of their offerings. Plus, she picks her favourite of the latest tools that SuperOps are developing.

    She describes a typical day as Head of Community and why MSP communities are so important. Richard and Nancy then talk more specifically about women in tech: what they can contribute to the industry and how their role might evolve.

    Richard asks Nancy what the biggest barriers are that women experience in the tech sector and how leaders can better support women in the industry, and highlights some organisations who are already working to bring about change

    Nancy’s advice to any young women who want to get into IT and practical steps that companies and individuals can take to create a more welcoming and a more inclusive environment specifically for women in tech.  

    Mentioned in This Episode


    Mentioned in this episode:

    Get MSP Insights every Tuesday

    Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.

    7 March 2024, 6:45 am
  • 57 minutes 56 seconds
    [146] Growth and Success Advice From The Wizard of MSP Data Migrations

    In this episode, Richard Tubb speaks to Michael Lawson, who has over

    15 years of experience in working with MSPs. A seasoned startup founder, he’s recently built an exciting new platform for MSPs. Movebot is designed to make data migration easier, particularly at scale.

    Michael tells Richard how he came up with the idea for Movebot, the tools it integrates with and the tech requirements for MSPs to run it effectively for themselves and their clients.

    Richard asks Michael to explain the types of data Movebot migrates and how to use it for data merges, as well as giving some examples of how real-life MSP use the tool in their businesses.

    Michael also talks through how Movebot transfers live data and how Movebot helps its global MSP clients to stay data compliant and up to date with legislation changes in their home countries.

    Richard asks Michael what Movebot’s tech support and outsourcing offerings look like, the pricing structure, and his plans for Couchdrop and Movebot in 2024 and beyond.

    Mentioned in This Episode


    25 February 2024, 5:00 pm
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