1.) MSP Question of The Week

Which do you prefer: iPhone or Android? Is there a clear winner? 

---

2.) Notes on The News    

What are the current TOP Password Managers?

https://www.tomsguide.com/us/best-password-managers,review-3785.html

"Big Tech" censoring content...and other clickbait-y titles. 

https://edition.cnn.com/2024/04/09/tech/meta-social-media-nightcap/index.html

There are only two weeks left to submit your application for Channel Futures MSP501:   https://www.channelfutures.com/about-msp-501

Host Amy weighs in how it helps market your company.

---

Our upcoming events and more:

Register for James’s class at ITSPU!

5W22 – MSP Professional Sales is live. Enroll today: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/

MASTERMIND LIVE – Tampa, FL – April 27-28th http://bit.ly/kernanmastermind

Use “EARLYBIRD” as the coupon code to save $200!

Catch James at the SMBTechfest!

SMBTechfest – Irvince, CA – May 9-10th

https://www.smbtechfest.com/index.asp

Check out Amy’s weekly newsletter! 

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting “Weekly Tips”! 

Sign up now: https://kernanconsulting.com/ 

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

Sponsor Memo: Huntress

Today’s SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

1.) The MSP Question of The Week 

Should you charge for onsite travel? 

And what's best--Price per seat or per device?  

---

2.) Notes on The News 

The FBI is warning consumers against using public phone charging stations in order to avoid exposing their devices to malicious software...

...Apple loses top phonemaker spot to Samsung as iPhone shipments drop!

"Apple's smartphone shipments dropped about 10% in the first quarter of 2024, hurt by intensifying competition by Android smartphone makers aiming for the top spot, data from research firm IDC showed on Sunday."

---

Our upcoming events and more:

Register for James’s class at ITSPU!

5W22 – MSP Professional Sales starts April 23rd. Sign up now: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/

MASTERMIND LIVE – Tampa, FL – April 27-28th http://bit.ly/kernanmastermind

Use “EARLYBIRD” as the coupon code to save $200!

Catch James at the SMBTechfest!

SMBTechfest – Irvince, CA – May 9-10th

https://www.smbtechfest.com/index.asp

Check out Amy’s weekly newsletter! 

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting “Weekly Tips”! 

Sign up now: https://kernanconsulting.com/ 

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

Sponsor Memo: Huntress

ay’s SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an entertaining interview!

This interview focuses on the Security Awareness Training product, which features a truly engaging way for end users to learn about phishing attacks and other threats that arrive through email. Karl and Dima introduce you do the archvillain Didi and her role in educating clients - without irritating or alienating them!

About Dima Kumets: Prior to joining Huntress, Dima was the product lead on OpenDNS (acquired by Cisco and now Cisco Umbrella.) He leverages his 20+ years of experience in technology to help partners grow their security practices and better protect the small and medium size businesses we all rely on.

Partners can learn more at https://huntress.com/karl to sign up for a free trial.

And, MSPs can sign up for the "Neighborhood watch" program that gives you free internal use licenses for all products.

Thanks to Huntress for sponsoring this podcast. 

---

Our upcoming events and more:

Register for James’s upcoming class at ITSPU!

5W22 – MSP Professional Sales starts April 23rd. Sign up now: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/

MASTERMIND LIVE – Tampa, FL – April 27-28th http://bit.ly/kernanmastermind 

Use “EARLYBIRD” as the coupon code to save $200!

Catch James at the SMBTechfest!

SMBTechfest – Irvince, CA – May 9-10th

https://www.smbtechfest.com/index.asp

Check out Amy’s weekly newsletter! 

Sign up now : https://mailchi.mp/thirdtier/small-business-tech-news

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

Sponsor Memo: Huntress

Today’s SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

1.) MSP Question of The Week

Is there an opportunity there for MSPs to resell consulting service around copilot?

---

2.) Notes on The News 

Windows features disappearing in 2024: https://www.pcworld.com/article/2285358/10-windows-features-disappear-soon-2024.html

Google looking to purchase Hubspot: https://www.crn.com/news/cloud/google-parent-alphabet-eyes-hubspot-acquisition-report

United States Cyberforce: https://www.fdd.org/analysis/2024/03/25/united-states-cyber-force/

...and more! 

---

Our upcoming events and more:

Register for James’s upcoming class at ITSPU!

5W22 – MSP Professional Sales starts April 23rd. Sign up now: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/

MASTERMIND LIVE – Tampa, FL – April 27-28th http://bit.ly/kernanmastermind 

Use “EARLYBIRD” as the coupon code to save $200!

Catch James at the SMBTechfest!

SMBTechfest - Irvince, CA - May 9-10th

https://www.smbtechfest.com/index.asp

Check out Amy's weekly newsletter! 

Sign up now : https://mailchi.mp/thirdtier/small-business-tech-news

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

Sponsor Memo: Huntress

Today’s SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

1.) MSP Question of The Week

Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP?

---

2.) Notes on The News 

April fool’s joke? Gmail announced 20 years ago today:  https://www.pbs.org/newshour/nation/20-years-ago-people-thought-googles-gmail-launch-was-an-april-fools-day-joke

Microsoft copilot released today: https://techcommunity.microsoft.com/t5/copilot-for-microsoft-365/microsoft-365-copilot-ga-announcement/m-p/3934648

https://www.cnn.com/2024/03/30/tech/att-data-leak/index.html

---

3.) Five Minutes with A Smart Person - Tim Fitzpatrick of Rialto Marketing

Check out the preview for our full interview with Tim Fitzpatrick of Rialto Marketing   www.RialtoMarketing.com

www.revenueroadblockscorecard.com

https://www.linkedin.com/in/timpfitzpatrick

---

Our upcoming events and more:

Register for James's upcoming class at ITSPU!

5W22 - MSP Professional Sales starts April 23rd. Sign up now: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/

MASTERMIND LIVE – Tampa, FL – April 27-28th http://bit.ly/kernanmastermind 

Use “EARLYBIRD” as the coupon code to save $200!

Sign up now : https://mailchi.mp/thirdtier/small-business-tech-news

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

Sponsor Memo: Huntress

Today’s SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

Host Amy and James are back! 

1.) MSP Question of The Week:

Should you force remote workers back in to the office?

And do workers prefer weekly, bi-weekly, or monthly payment?

---

3.) Notes on The News 

N-able 2024 MSP Challenges and Opps – CEO article: https://www.channele2e.com/perspective/n-able-ceo-pagliuca-2024-msp-challenges-opportunities

How the top MSP business owners are using AI in their business: https://www.crn.com/news/managed-services/2024/10-msp-execs-on-how-they-re-using-ai-tools-in-2024

What AI we've been using: https://www.perplexity.ai/

---

2.) Five Minutes with A Smart Person - Fernando Leon 

Host James sit down with smart person Fernando Leon, Vice President of Sales/Marketing of Single Point of Contact.

They discuss White Label IT Service platform that helps MSP's scale.

  Contact:   [email protected]   www.singlepointoc.com 

---

Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

Use “EARLYBIRD” as the coupon code to save $200!

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Sponsor Memo: Huntress

Today’s SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024! 

Thank you to our guests (in order):

Dave Seibert of SMBTechFest 

https://www.linkedin.com/in/daveseibert99

https://www.smbtechfest.com/index.asp

Michelle Ragusa McBain of Sonicwall 

https://www.linkedin.com/in/michelleragusamcbain

https://www.sonicwall.com/leadership/michelle-ragusa-mcbain/

Mikey Pruitt of DNSFilter

https://www.linkedin.com/in/roadtociso

https://www.dnsfilter.com/

Kathleen Martin of  Advancing Leadership Network (ALN) 

https://www.linkedin.com/company/advancing-leadership-network/

---

Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Sponsor Memo: Huntress

Today's SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished executive With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS.

With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS (Cybersecurity and Data Protection), Stephen Thomas is an accomplished executive.

Prior to taking on his current role at Asigra, where he oversees global revenue and shapes the sales and customer success strategy, he was the Chief Revenue Officer at RiskOptics (formerly Reciprocity). Stephen's leadership experience extends to companies like Arcserve, Armor, Cyberbit, and Symantec. 

A graduate of the University of Texas at Austin, he has further honed his skills as a Certified LEANSTACK Coach, CIPP, and CISSP.

Asigra is launching a new SaaS management tool in April, but partners can join their beta program now and receive a $2,500 service credit to work with. The product site is https://saasassured.com. Look for the Insider Circle link to join their Beta program. You can join now, so you'll be set for the April 1st launch.

Many partners are missing out on revenue by not offering their clients the ability to back up all their SAAS applications (Hubspot, QuickBooks, etc.). Clients know they need to do this. they might even assume you're doing it. And if you're not, someone else might be. That means another vendor is already approved to be paid by them for IT services. That mean's there's another IT consultant in your client's office!

Transparency note: Asigra was a sponsor for the 2023 SMB Online Conference.

—

Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Host James sits down with Christophe Reglate of SXIPHER.

Look out for the PROMO for 20% off in the month of March!

https://www.sxipher.ai/

https://www.linkedin.com/in/christophe-reglat-7360b0141/

Call: (386) 479-4074

Email: [email protected]

—

Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Yes, another opener about the weather. ;) 

1.)  The MSP Question of The Week

How can small MSPs compete with larger firms in the same market?

https://www.msptoday.com/topics/msp-today/articles/458682-msps-must-focus-strengths-not-be-afraid-partner.htm

---

2.) Notes on The News 

The AT&T outage  results in $5 credit to all affected users.

...And the Media Industry suffers in the face of social media newsbreaks. 

---

Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

We are back after the long weekend with great hair...

1.) MSP Question of the week: 

How do you qualify an opportunity so you don’t waste your time?

Check out Amy's whitepaper: 

https://www.thirdtier.net/product/whitepaper-how-to-build-a-valuable-local-linkedin-network/

---

2.) Notes on the News and Our Favorite Social Media

Apple Vision Pro is out:  1st new product in 7 yrs – VR headset $3499

https://www.cnn.com/2024/02/02/tech/apple-vision-pro-what-you-need-to-know/index.html

Markets are way up except for Snapchat – down 30% reported a 248m loss in their most recent qtr announcement.

AND

We dive into our favorite social media for business use and why...

---

3.)  Five Minutes with A Smart Person – Christophe Reglat of SXIPHER

A preview of James's interview with Christophe Reglat of SXIPHER on Penetretation Testing with AI.

https://www.linkedin.com/in/christophe-reglat-7360b0141/

https://www.sxipher.com/

---

Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/