Focused on more than service desk side of things, Cenon Hipolito the Service Desk Manager of NetworkDr is dedicated to making sure his techs want to stick around for the long haul. Less employee turnover is a sure sign of greater customer satisfaction. We first met Cenon Hipolito of NetworkDr back in May during one of our Data Driven Workshops. I among many other team members enjoyed speaking with him and were especially interested in how he uses BrightGauge through touchscreen displays and to help promote growth through a little competition. Listen to this month's episode of the BrightGauge podcast to learn how NetworkDr has opened the doors for employees to share valuable feedback, take part in coming up with new strategies, and incentivize their techs to value their work even more through mentorship.

After turning to the EOS system back in 2016, BrightGauge found that there were a number of areas of our company we could improve to boost growth and employee happiness. Since reading Traction and implementing the EOS system, goal setting has been a big priority for our team, even making its way into our product. In this episode, Brian reviews why goals are important to any thriving business, and how to get started with them.

Tune in to this month's episode as BrightGauge CEO Brian Dosal interviews Accelo founder Geoff McQueen on their origin story, changing the way businesses operate, and what's it been like operating between San Francisco and Australia-based headquarters.

Since his company was acquired by McNallan Technology Solutions, Rocky Johnson has been quick to show where he can help lead the company towards greater growth. Now, as business is better than ever, Rocky talks about how McNallan has helped to boost employees' work and say in McNallan's progress through the examples set in the book Traction and from his own grasp of EOS and the power of influencing everyone on his team to be a leader.