Uncensored CMO

Jon Evans

The Uncensored CMO was created to explore the good, the bad and quite frankly downright ugly truth about marketing theory & practice.

  • 41 minutes 51 seconds
    Fame, Feeling & Flamingos: how consistency helped Very hit new heights

    Jess Myers CCO of The Very Group, returns to the podcast sharing the success of her role over the past year. We'll explore how Jess and her team navigates the crucial "Golden Quarter" leading up to Christmas, the importance of creative consistency, and the successes they've achieved by sticking with what works. Plus, we'll hear about the innovative launch of the Very Media Group and how their flamingo-themed campaigns resonate with customers.

    Jess also sheds light on balancing commercial objectives with customer experience, fostering collaborative relationships, and the unique challenges of her executive role. Whether it's optimizing holiday ads or championing a vibrant company culture, Jess’s insights are sure to inspire.

    Timestamps

    00:00 - Start
    01:07 - Jess’ custom merch for the podcast
    02:07 - Jess’ review of the year at Very
    04:28 - From Chief Marketing Officer to Chief Customer Officer - what’s changed
    06:17 - How marketers can thrive in the boardroom
    08:53 - Embracing “hun culture”
    12:35 - How important the golden quarter is for retailers
    15:46 - Why Very chose the run the same campaign at Christmas
    21:05 - Why short term is important in the Golden Quarter
    23:57 - Very's Flamazing Flamingos as a fluent device
    28:40 - Launching the Very Media Group
    31:03 - Launching House of Flamingo
    34:18 - Jess’ learnings from the last year at Very
    35:45 - Making the most out of your agencies
    39:29 - Closing thoughts

    18 December 2024, 1:00 am
  • 51 minutes 21 seconds
    How Tony’s Chocolonely is breaking the mould with their Dean of Dopeness (CMO) Sadira Furlow

    In this episode, we're diving into a fascinating conversation with Sadira Furlow, known as the "Dean of Dopeness" at Tony's Chocolonely. We unpack Sadira's career journey from launching viral campaigns at PepsiCo to driving industry change at Tony's Chocolonely.


    We'll explore her admiration for Tony's authentic mission, their innovative approach to storytelling, and how they're reshaping the chocolate industry. Sadira also opens up about her bold career moves, the lessons learned from transitioning between major brands and startups, and her commitment to making a meaningful impact.

    Timestamps
    00:00 - Intro
    01:37 - How Sadira discovered Tony’s
    02:01 - Why Sadira is known as the Dean of Dopeness
    03:19 - Sadira’s role at Pepsi; Puppy Monkey Baby and Mountain Dew
    13:06 - From PepsiCo to a fintech (Happy Money)
    16:03 - Making an impact in a product-led organisation
    18:24 - Writing your own redundancy case
    21:09 - Why Sadira took a 9 month Sabbatical
    23:51 - How Sadira got the role at Tony’s
    28:11 - The commitment to being a change brand
    29:55 - Working with constrained budgets
    34:26 - The lawsuit for Tony’s look alike bars
    38:27 - The Tony’s advent calendar that caused a stir
    39:53 - Using fun and humour to tell a serious story
    42:21 - In house vs agencies at Tony’s
    43:17 - Tony’s collaboration with The Washington Post
    44:25 - Custom branded Tony’s Chocolonely bars
    45:46 - The most successful campaigns for Tony’s
    47:45 - Where does the brand go from here?
    49:55 - What has surprised Sadira most about the brand

    11 December 2024, 1:00 am
  • 42 minutes 33 seconds
    Rory Sutherland on Jaguar: Madness or Marketing Genius?

    The marketing world has been dominated by the recent Jaguar rebrand. It's split opinion in the industry with many criticising the bold new approach with Jaguar's move to electrification. Rory Sutherland may be best positioned to give his thoughts on the change, as a six-time Jaguar owner and behavioural science expert. Rory comes at the rebrand with a more positive spin, suggesting that Jaguar needed to make a bold change in the new wave of electrification to save it's dying brand, and many of the critics have never owned a Jaguar and likely never will. As always, chatting with Rory is a lot of fun with many uncensored opinions.

    9 December 2024, 1:00 am
  • 57 minutes 18 seconds
    How to scale a challenger brand with Tony’s Chief Chocolonely Douglas Lamont (ex Innocent MD)

    In the first of a two part special on one of my favourite challenger brands of all time, Tony’s Chocolonely, I speak with their Chief Chocolonely (CEO), Douglas Lamont. Douglas is an expert in Challenger Brands, having previously led Innocent Smoothie for 15 years, guiding them through their acquisition by Coca-Cola and subsequent scaling. In this episode, we'll explore the delicate balance between maintaining a strong mission and driving business growth. Douglas also shares insights into Tony's dedicated efforts to eradicate child labor, pay fair wages, and maintain transparency in their cocoa sourcing, all while making their chocolate appealing and fun for consumers.

    Tune in next week for an interview with Tony's Dean of Dopeness, Sadira E. Furlow (aka their Chief Brand Officer), to find out exactly what it takes to grow a brand like Tony's.

    Timestamps

    00:00 - Start
    01:38 - Douglas’ journey to CEO at Innocent Smoothies
    06:36 - Lessons on how to scale up at Innocent
    12:47 - Why Coke kept Innocent independent
    15:03 - Innocent’s approach to launching new products
    21:52 - Why Douglas moved to Tony’s Chocolonely
    24:22 - Tony’s Chocolonely origin story
    28:29 - Why is Tony’s chocolate so good
    29:42 - The B2B side of Tony’s Chocolonely
    32:56 - Is it more expensive to be a change brand?
    34:03 - Balancing a serious mission with a fun brand
    35:53 - Why Tony’s is so transparent
    41:48 - Tony’s international expansion
    44:38 - Challenges of being in the biggest retailer in the US
    47:35 - Lessons as a CMO
    51:33 - Creating the culture at Tony’s

    4 December 2024, 1:00 am
  • 57 minutes 23 seconds
    Google Retail MD on the power of search and the secrets to why we watch YouTube - Sophie Neary

    In this episode, we dive into the fascinating world of digital retail and YouTube with our special guest, Sophie Neary, Retail MD at Google. We explore studies comparing rational and emotional advertising, uncover the power of YouTube in capturing audience attention, and discuss the vital role of creativity in ad success, even in the age of AI.

    Sophie shares insights from her extensive career, including her pivotal role in transforming Boots' digital presence and launching successful campaigns like Fenty beauty. We'll also cover trends shaping the future of retail, such as the impact of Cyber Monday falling in December for the first time in five years and retailers leveraging "Fake Friday" to boost profits.

    Additionally, we'll touch on the evolving dynamics of YouTube creators, the significance of emotional engagement in content, and innovative advertising strategies. Plus, we'll delve into the limitless curiosity driving the continuous evolution of Google Search and the role of AI in shaping marketing strategies.

    Timestamps
    00:00 - Intro
    00:46 - Sophie’s career history
    04:12 - Sophie’s time at Jack Wills
    06:14 - Sophie’s job at Boots
    09:26 - Top 2 retail trends from Google Search
    11:50 - How Google Search has evolved over the years
    18:12 - How to take advantage of insights from search
    23:10 - What Google Trends tells us about Black Friday
    29:51 - How retailers can go up against Amazon
    31:48 - Is YouTube going to replace TV?
    37:01 - Trends in formats for YouTube, short vs long
    41:35 - How YouTube empowers creators (Chicken Shop Date)
    47:19 - How advertisers can make the most out of YouTube
    52:36 - Advice on how to grow a podcast on YouTube
    55:00 - The greatest gift AI can give to humanity

    27 November 2024, 1:00 am
  • 58 minutes 28 seconds
    The Power of Compound Creativity with Dom Dwight (Yorkshire Tea), Vickie Ridley (Lucky Generals) & Andrew Tindall (System1)

    In this episode, we're going to be talking about Compound Creativity, a new report by System1 in partnership with the IPA showing how being consistent with your creative compounds over time. I'm speaking with the author of the report, Andrew Tindall, who explains the core facets of the report and shares some fascinating statistics on the impact of creative consistency.

    And in a double bill, I'm also joined also joined by Dom Dwight, from Yorkshire Tea, and Vickie Ridley, from their partner agency Lucky Generals. Yorkshire Tea have been putting the principles of compound creativity to practice over many years and have been hugely successful as a result. So not only are we talking about the data, we're also talking about the practice.

    Download the Compound Creativity report here.

    Part 1  with Andrew Tindall

    00:00 - Intro
    00:58 - Launching the Compound Creativity report
    01:35 - Coming up with the right name for Compound Creativity
    02:52 - The building blocks of consistency
    05:13 - The value of being consistent
    08:04 - How compounding helps wear in
    09:25 - Power of fluent devices
    12:14 - Collaborating with the IPA for the business effects data
    15:00 - Don’t fire your agency
    16:39 - The 5 most consistent brands

    Part 2 with Dom Dwight and Vickie Ridley of Yorkshire Tea

    18:29 - Intro to Lucky Generals and Yorkshire Tea
    19:25 - Dom Dwight’s history with Yorkshire Tea
    22:28 - Where did the “doing things proper” idea originate
    25:31 - Narrowing 17 ideas down to 3
    26:19 - How to use celebrities well in advertising
    29:57 - Yorkshire Tea Ad with Sean Bean
    32:06 - Yorkshire Tea Ad with Kaiser Chiefs
    38:03 - How does the campaign work across channels
    42:24 - Key to a successful client agency relationship
    48:37 - The results of Yorkshire Tea’s compounding creativity
    52:56 - Advice to clients to get the most out of their agency

    20 November 2024, 1:00 am
  • 55 minutes 21 seconds
    Mark Ritson on the fall of Nike, KitKat’s perfect positioning and whether Liquid Death is more than just water in a can

    Mark Ritson is back on the podcast for a review of the most read stories this year. We debate if Liquid Death is more than just water in a can, why Nike’s focus on DTC was a mistake and what we can all learn from KitKat’s perfect positioning. Recorded in a pub in London, expect some uncensored opinions from everyone’s favourite marketing professor.

    00:00 - Start
    05:40 - Mark #5: Brand purpose doesn’t need a commercial excuse
    14:13 - Jon #5: Liquid death article
    21:15 - Mark #4: There's no such thing as performance branding
    25:47 - Jon #4: Nike Winning isn’t for everybody
    29:07 - Mark #3: KitKat's perfect positioning
    34:33 - Jon #3: Compounding interest, relationships and creativity
    39:55 - Mark #2: Why Liquid Death are running into trouble
    45:42 - Jon #2: Outrage is the new s*x in marketing
    48:32 - Ritson #1: Nike’s biggest mistake
    52:44 - Jon #1: Airbnb’s focus on brand

    13 November 2024, 1:00 am
  • 1 hour 4 minutes
    The brands trying to change the world - Chris Baker, Serious Tissues & Change Please

    Chris Baker is an award-winning advertising and social change strategist turned entrepreneur. He is the Founder & CEO of Serious Tissues, a toilet roll brand that fights climate change and deforestation by planting trees with every sale. Over 1.2m trees have been planted in just three years. He is also the Co-Founder of Change Please, a coffee brand that has helped hundreds of homeless people off the streets by training them as baristas, and is available in 23 countries. Change Please was named the World’s Leading Social Enterprise in 2018 and in Marketing Week’s 100 Most Disruptive Brands in the World. He has spent 20 years working on the world’s biggest brands including Unilever, Pepsico, Boots, Sky and Alpro whilst winning over 100 strategic and creative awards along the way.

    Find out more about Chris' book, Obsolete, here:
    https://www.bloomsbury.com/uk/obsolete-9781399416658/

    00:00 - Intro
    02:09 - The premise of his book
    04:27 - Why Chris called the book Obsolete
    06:41 - Making positive change with small businesses
    18:32 - Being inspired by change brands
    21:53 - How to win against established brands
    27:03 - The advantages of purpose
    29:31 - How Chris started Change Please
    32:48 - Measuring the impact of Change Please
    36:28 - How change brands can be distinctive
    40:14 - Why Tony’s Chocolonely are making an impact
    42:06 - Putting change ahead of profits
    47:06 - Applying a change mindset to other industries
    49:37 - Making an impact commercially and with purpose
    52:55 - How Serious Tissues started
    55:53 - The power of partnerships
    57:49 - Chris’ biggest takeaway from writing Obsolete

    6 November 2024, 1:00 am
  • 1 hour 12 minutes
    Social media masterclass in community and influencer marketing with Elfried Samba (ex Gymshark)

    Elfried Samba is CEO of Butterfly 3ffect. Samba immigrated from D.R. Congo to the UK at age 14 before rising to prominence in the Social media space through his work at global fitness brand, Gymshark.

    Timestamps

    • 00:00:00 - Intro
    • 00:00:52 - Why Elfried Samba wears a hat
    • 00:03:49 - Elfried’s dissertation on social media
    • 00:10:23 - The skills most in demand in 2024
    • 00:12:36 - Elfried’s early work at Gymshark
    • 00:21:11 - The challenges of scaling up
    • 00:26:23 - Elfried’s approach to personal growth
    • 00:36:01 - How Elfried approaches finding talented people
    • 00:41:59 - Why Elfried left Gymshark
    • 00:49:26 - Scaling through influencers and community
    • 01:00:52 - Power of personal brands


    23 October 2024, 12:00 am
  • 56 minutes 1 second
    Mark Ritson reviews the highest scoring beer ads of all time (down the pub)

    Mark Ritson is back and has convinced me to record in a pub, talking about the top 10 beer ads of all time (while drinking beer) - what could go wrong? We break down some classic ads from Heineken & Stella, Super Bowl hits from Michelob & Sam Adams and round off drinking Britain's favourite pint.

    Timestamps

    • 00:00 - Intro
    • 00:27 - The idea for the beer podcast
    • 04:16 - Ad 10: Budweiser
    • 08:24 - Ad 9: Budweiser
    • 10:43 - Ad 8: Heineken
    • 13:56 - Ad 7: Stella Artois
    • 18:30 - Ad 6: Corona
    • 21:46 - Ad 5: Michelob Ultra
    • 25:17 - Ad 4: Carlsberg
    • 29:10 - Ad 3: Sam Adams
    • 36:36 - Ad 2: Guinness
    • 46:05 - Ad 1: Heineken

    Top 10 Ranking (with System1 Test Your Ad Report)

    1. HEINEKEN DANIEL CRAIG VS JAMES BOND (5.6)
    2. GUINNESS IN THIS TOGETHER (5.3)
    3. BOSTON BEER SAM ADAMS YOUR COUSIN FROM BOSTON (4.9)
    4. CARLSBERG THE SEAL (4.9)
    5. MICHELOB ULTRA MESSI SUPERBOWL AD (4.8)
    6. CORONA TINY UMBRELLAS (4.8)
    7. STELLA ARTOIS REASSURINGLY EXPENSIVE (4.6)
    8. HEINEKEN WATER IN MAJORCA (4.5)
    9. BUDWEISER WHASSUP (4.3)
    10. BUDWEISER OLD SCHOOL DELIVERY (4.2)



    16 October 2024, 12:00 am
  • 1 hour 11 minutes
    Building Britain's Most Iconic Brands - Kerris Bright (BBC)

    Kerris Bright is the Chief Customer Officer at the BBC. She was previously Chief Marketing Officer at Virgin Media.

    She is a highly experienced leader, bringing a customer-centred, data driven approach to setting marketing strategy and executing with creative flair. Before Virgin, she held senior marketing positions at British Airways, ICI Paints and Unilever. While at British Airways, she spearheaded the development of ‘To Fly: To Serve’, a new purpose for the organisation and a multi-platform campaign and at ICI Paints she transformed the company from a ‘multi-local’ to global brand building organisation. After gaining a PhD in molecular neuroscience from the University of Sussex, she began her career in marketing as a graduate trainee at Unilever.


    Timestamps

    00:00:00 - Intro
    00:00:26 - Why Kerris has a PHD in molecular neuroscience
    00:04:04 - Getting marketing training at Unilever
    00:09:56 - From Unilever to joining Dulux in crisis
    00:18:33 - How marketers can work closely with commercial teams
    00:22:12 - Purpose led campaigns
    00:31:36 - Lessons from Kerris’ time in Private Equity
    00:42:06 - From British Airways to Virgin
    00:48:42 - Kerris’ role at the BBC
    00:58:32 - The power of the BBC’s editorial independence
    01:01:05 - Marketing the BBC
    01:05:20 - How the BBC makes engaging content
    01:08:13 - Kerris’ advice to aspiring marketers

    9 October 2024, 12:00 am
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