The Uncensored CMO was created to explore the good, the bad and quite frankly downright ugly truth about marketing theory & practice.
Jess Myers CCO of The Very Group, returns to the podcast sharing the success of her role over the past year. We'll explore how Jess and her team navigates the crucial "Golden Quarter" leading up to Christmas, the importance of creative consistency, and the successes they've achieved by sticking with what works. Plus, we'll hear about the innovative launch of the Very Media Group and how their flamingo-themed campaigns resonate with customers.
Jess also sheds light on balancing commercial objectives with customer experience, fostering collaborative relationships, and the unique challenges of her executive role. Whether it's optimizing holiday ads or championing a vibrant company culture, Jess’s insights are sure to inspire.
Timestamps
00:00 - Start
01:07 - Jess’ custom merch for the podcast
02:07 - Jess’ review of the year at Very
04:28 - From Chief Marketing Officer to Chief Customer Officer - what’s changed
06:17 - How marketers can thrive in the boardroom
08:53 - Embracing “hun culture”
12:35 - How important the golden quarter is for retailers
15:46 - Why Very chose the run the same campaign at Christmas
21:05 - Why short term is important in the Golden Quarter
23:57 - Very's Flamazing Flamingos as a fluent device
28:40 - Launching the Very Media Group
31:03 - Launching House of Flamingo
34:18 - Jess’ learnings from the last year at Very
35:45 - Making the most out of your agencies
39:29 - Closing thoughts
In this episode, we're diving into a fascinating conversation with Sadira Furlow, known as the "Dean of Dopeness" at Tony's Chocolonely. We unpack Sadira's career journey from launching viral campaigns at PepsiCo to driving industry change at Tony's Chocolonely.
We'll explore her admiration for Tony's authentic mission, their innovative approach to storytelling, and how they're reshaping the chocolate industry. Sadira also opens up about her bold career moves, the lessons learned from transitioning between major brands and startups, and her commitment to making a meaningful impact.
Timestamps
00:00 - Intro
01:37 - How Sadira discovered Tony’s
02:01 - Why Sadira is known as the Dean of Dopeness
03:19 - Sadira’s role at Pepsi; Puppy Monkey Baby and Mountain Dew
13:06 - From PepsiCo to a fintech (Happy Money)
16:03 - Making an impact in a product-led organisation
18:24 - Writing your own redundancy case
21:09 - Why Sadira took a 9 month Sabbatical
23:51 - How Sadira got the role at Tony’s
28:11 - The commitment to being a change brand
29:55 - Working with constrained budgets
34:26 - The lawsuit for Tony’s look alike bars
38:27 - The Tony’s advent calendar that caused a stir
39:53 - Using fun and humour to tell a serious story
42:21 - In house vs agencies at Tony’s
43:17 - Tony’s collaboration with The Washington Post
44:25 - Custom branded Tony’s Chocolonely bars
45:46 - The most successful campaigns for Tony’s
47:45 - Where does the brand go from here?
49:55 - What has surprised Sadira most about the brand
The marketing world has been dominated by the recent Jaguar rebrand. It's split opinion in the industry with many criticising the bold new approach with Jaguar's move to electrification. Rory Sutherland may be best positioned to give his thoughts on the change, as a six-time Jaguar owner and behavioural science expert. Rory comes at the rebrand with a more positive spin, suggesting that Jaguar needed to make a bold change in the new wave of electrification to save it's dying brand, and many of the critics have never owned a Jaguar and likely never will. As always, chatting with Rory is a lot of fun with many uncensored opinions.
In the first of a two part special on one of my favourite challenger brands of all time, Tony’s Chocolonely, I speak with their Chief Chocolonely (CEO), Douglas Lamont. Douglas is an expert in Challenger Brands, having previously led Innocent Smoothie for 15 years, guiding them through their acquisition by Coca-Cola and subsequent scaling. In this episode, we'll explore the delicate balance between maintaining a strong mission and driving business growth. Douglas also shares insights into Tony's dedicated efforts to eradicate child labor, pay fair wages, and maintain transparency in their cocoa sourcing, all while making their chocolate appealing and fun for consumers.
Tune in next week for an interview with Tony's Dean of Dopeness, Sadira E. Furlow (aka their Chief Brand Officer), to find out exactly what it takes to grow a brand like Tony's.
Timestamps
00:00 - Start
01:38 - Douglas’ journey to CEO at Innocent Smoothies
06:36 - Lessons on how to scale up at Innocent
12:47 - Why Coke kept Innocent independent
15:03 - Innocent’s approach to launching new products
21:52 - Why Douglas moved to Tony’s Chocolonely
24:22 - Tony’s Chocolonely origin story
28:29 - Why is Tony’s chocolate so good
29:42 - The B2B side of Tony’s Chocolonely
32:56 - Is it more expensive to be a change brand?
34:03 - Balancing a serious mission with a fun brand
35:53 - Why Tony’s is so transparent
41:48 - Tony’s international expansion
44:38 - Challenges of being in the biggest retailer in the US
47:35 - Lessons as a CMO
51:33 - Creating the culture at Tony’s
In this episode, we dive into the fascinating world of digital retail and YouTube with our special guest, Sophie Neary, Retail MD at Google. We explore studies comparing rational and emotional advertising, uncover the power of YouTube in capturing audience attention, and discuss the vital role of creativity in ad success, even in the age of AI.
Sophie shares insights from her extensive career, including her pivotal role in transforming Boots' digital presence and launching successful campaigns like Fenty beauty. We'll also cover trends shaping the future of retail, such as the impact of Cyber Monday falling in December for the first time in five years and retailers leveraging "Fake Friday" to boost profits.
Additionally, we'll touch on the evolving dynamics of YouTube creators, the significance of emotional engagement in content, and innovative advertising strategies. Plus, we'll delve into the limitless curiosity driving the continuous evolution of Google Search and the role of AI in shaping marketing strategies.
Timestamps
00:00 - Intro
00:46 - Sophie’s career history
04:12 - Sophie’s time at Jack Wills
06:14 - Sophie’s job at Boots
09:26 - Top 2 retail trends from Google Search
11:50 - How Google Search has evolved over the years
18:12 - How to take advantage of insights from search
23:10 - What Google Trends tells us about Black Friday
29:51 - How retailers can go up against Amazon
31:48 - Is YouTube going to replace TV?
37:01 - Trends in formats for YouTube, short vs long
41:35 - How YouTube empowers creators (Chicken Shop Date)
47:19 - How advertisers can make the most out of YouTube
52:36 - Advice on how to grow a podcast on YouTube
55:00 - The greatest gift AI can give to humanity
In this episode, we're going to be talking about Compound Creativity, a new report by System1 in partnership with the IPA showing how being consistent with your creative compounds over time. I'm speaking with the author of the report, Andrew Tindall, who explains the core facets of the report and shares some fascinating statistics on the impact of creative consistency.
And in a double bill, I'm also joined also joined by Dom Dwight, from Yorkshire Tea, and Vickie Ridley, from their partner agency Lucky Generals. Yorkshire Tea have been putting the principles of compound creativity to practice over many years and have been hugely successful as a result. So not only are we talking about the data, we're also talking about the practice.
Download the Compound Creativity report here.
Part 1 with Andrew Tindall
00:00 - Intro
00:58 - Launching the Compound Creativity report
01:35 - Coming up with the right name for Compound Creativity
02:52 - The building blocks of consistency
05:13 - The value of being consistent
08:04 - How compounding helps wear in
09:25 - Power of fluent devices
12:14 - Collaborating with the IPA for the business effects data
15:00 - Don’t fire your agency
16:39 - The 5 most consistent brands
Part 2 with Dom Dwight and Vickie Ridley of Yorkshire Tea
18:29 - Intro to Lucky Generals and Yorkshire Tea
19:25 - Dom Dwight’s history with Yorkshire Tea
22:28 - Where did the “doing things proper” idea originate
25:31 - Narrowing 17 ideas down to 3
26:19 - How to use celebrities well in advertising
29:57 - Yorkshire Tea Ad with Sean Bean
32:06 - Yorkshire Tea Ad with Kaiser Chiefs
38:03 - How does the campaign work across channels
42:24 - Key to a successful client agency relationship
48:37 - The results of Yorkshire Tea’s compounding creativity
52:56 - Advice to clients to get the most out of their agency
Mark Ritson is back on the podcast for a review of the most read stories this year. We debate if Liquid Death is more than just water in a can, why Nike’s focus on DTC was a mistake and what we can all learn from KitKat’s perfect positioning. Recorded in a pub in London, expect some uncensored opinions from everyone’s favourite marketing professor.
00:00 - Start
05:40 - Mark #5: Brand purpose doesn’t need a commercial excuse
14:13 - Jon #5: Liquid death article
21:15 - Mark #4: There's no such thing as performance branding
25:47 - Jon #4: Nike Winning isn’t for everybody
29:07 - Mark #3: KitKat's perfect positioning
34:33 - Jon #3: Compounding interest, relationships and creativity
39:55 - Mark #2: Why Liquid Death are running into trouble
45:42 - Jon #2: Outrage is the new s*x in marketing
48:32 - Ritson #1: Nike’s biggest mistake
52:44 - Jon #1: Airbnb’s focus on brand
Chris Baker is an award-winning advertising and social change strategist turned entrepreneur. He is the Founder & CEO of Serious Tissues, a toilet roll brand that fights climate change and deforestation by planting trees with every sale. Over 1.2m trees have been planted in just three years. He is also the Co-Founder of Change Please, a coffee brand that has helped hundreds of homeless people off the streets by training them as baristas, and is available in 23 countries. Change Please was named the World’s Leading Social Enterprise in 2018 and in Marketing Week’s 100 Most Disruptive Brands in the World. He has spent 20 years working on the world’s biggest brands including Unilever, Pepsico, Boots, Sky and Alpro whilst winning over 100 strategic and creative awards along the way.
Find out more about Chris' book, Obsolete, here:
https://www.bloomsbury.com/uk/obsolete-9781399416658/
00:00 - Intro
02:09 - The premise of his book
04:27 - Why Chris called the book Obsolete
06:41 - Making positive change with small businesses
18:32 - Being inspired by change brands
21:53 - How to win against established brands
27:03 - The advantages of purpose
29:31 - How Chris started Change Please
32:48 - Measuring the impact of Change Please
36:28 - How change brands can be distinctive
40:14 - Why Tony’s Chocolonely are making an impact
42:06 - Putting change ahead of profits
47:06 - Applying a change mindset to other industries
49:37 - Making an impact commercially and with purpose
52:55 - How Serious Tissues started
55:53 - The power of partnerships
57:49 - Chris’ biggest takeaway from writing Obsolete
Elfried Samba is CEO of Butterfly 3ffect. Samba immigrated from D.R. Congo to the UK at age 14 before rising to prominence in the Social media space through his work at global fitness brand, Gymshark.
Timestamps
Mark Ritson is back and has convinced me to record in a pub, talking about the top 10 beer ads of all time (while drinking beer) - what could go wrong? We break down some classic ads from Heineken & Stella, Super Bowl hits from Michelob & Sam Adams and round off drinking Britain's favourite pint.
Timestamps
Top 10 Ranking (with System1 Test Your Ad Report)
Kerris Bright is the Chief Customer Officer at the BBC. She was previously Chief Marketing Officer at Virgin Media.
She is a highly experienced leader, bringing a customer-centred, data driven approach to setting marketing strategy and executing with creative flair. Before Virgin, she held senior marketing positions at British Airways, ICI Paints and Unilever. While at British Airways, she spearheaded the development of ‘To Fly: To Serve’, a new purpose for the organisation and a multi-platform campaign and at ICI Paints she transformed the company from a ‘multi-local’ to global brand building organisation. After gaining a PhD in molecular neuroscience from the University of Sussex, she began her career in marketing as a graduate trainee at Unilever.
Timestamps
00:00:00 - Intro
00:00:26 - Why Kerris has a PHD in molecular neuroscience
00:04:04 - Getting marketing training at Unilever
00:09:56 - From Unilever to joining Dulux in crisis
00:18:33 - How marketers can work closely with commercial teams
00:22:12 - Purpose led campaigns
00:31:36 - Lessons from Kerris’ time in Private Equity
00:42:06 - From British Airways to Virgin
00:48:42 - Kerris’ role at the BBC
00:58:32 - The power of the BBC’s editorial independence
01:01:05 - Marketing the BBC
01:05:20 - How the BBC makes engaging content
01:08:13 - Kerris’ advice to aspiring marketers
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