A podcast about creating practical tips and techniques to improve your daily listening.
What emerges in between?
This episode is an 'experiment' between Claire Pedrick and Oscar Trimboli as a result of an introduction by Shaney Crawford from Japan.
They explore the role of second languages, the value of silence, and the importance of understanding the past.
What does a group listening audit sound and look like?
The experiment will continue for the next few episodes as they see what emerges in between episodes.
how to listen – fundamentals – workplace edition
This episode delves into the critical role of listening, particularly in the context of debates and the competitive advantage provided to participants.
Sasan Kisravi explains the significance of preparation in debate, especially when preparing both sides of the argument.
When preparing both sides of an argument, you can discover and anticipate the counterpoints that will help you discover multiple approaches to the same issue.
The concept of "competitive listening" is emphasized, and it is important to understand an opponent's argument and analyze its impact on the judge and audience.
Note-taking is a crucial tool for effective listening, but there is a difference between traditional note-taking and a more strategic approach. The latter involves creating a visual map of arguments, identifying key points, and tracking the flow of the discussion.
This method allows listeners to maintain focus, identify unaddressed points, and ultimately gain a clearer understanding of the debate.
The conversation also touches on the psychological aspects of listening, highlighting the importance of motivation and purpose.
By understanding the nuances of effective listening, individuals can improve their communication skills, build stronger relationships, and achieve greater success at work.
How to listen like a High Court Judge with Justice Michael Kirby
Listen like World Memory Champion Dr Boris Konrad
00:10:10 Douglas Murray on Malcolm Gladwell: "I Still Don't Feel Pity"
The importance of listening at Level II, which is three-dimensional
Noticing nonverbal cues and their congruence with their words is a vital skill toward becoming a deeper listener.
While these cues can be informative, it's crucial to interpret them accurately and consider the context.
During this episode we explore noticing
As we delve into the world of nonverbal cues, we are guided by Susan Constantine, Robin Dreeke, Michael Grinder and Andre Agassi. These four perspectives will create a deeper understanding by noticing, baseline and interpreting a range of non-verbals
Finally, Agassi shares a secret about decoding Boris Becker's non-verbal signals which led to an eight-match winning streak in the 1990s.
066: Listening to body language with Susan Constantine
077: The secrets of listening like a spy with Robin Dreeke
085: Hidden Secrets of how to Listen for non-verbals with Michael Grinder
Insights from 33,519 people about what gets in their way of listening and practical tips about what will imrpove your listening.
An update on the fourth generation www.listeningquiz.com including;
Podcast Episodes Categorized by the Five Levels of Listening
Podcast Episodes Categorized By Korn Ferry Leadership Architect™ Competencies
Podcast Episode 046: Listen to your audience like SXSW
How to speak so my audience will listen Danish Dhamani
How to effectively listen to someone who is suicidal Kevin Briggs
One move ahead, how to listen like a chess grandmaster - Scott Sandland
the hidden value in your contact center and how to listen at scale with Authenticx’s Amy Brown
Learn how to listen with the patience of a neuroscientist Dr Alison J. Barker
Supercommunicators How to Unlock the Secret Language of Connection
This episode of Deep Listening Impact Beyond Words explores the art of listening in diplomatic cross-cultural meetings, drawing insights from British Foreign Secretary James Cleverly's discussion with Cindy Yu on The Spectator's Chinese Whisper Podcast.
Key takeaways:
Actionable insights:
By applying these insights from diplomatic listening to your own workplace interactions, you can improve communication, build trust, and navigate complex situations more effectively.
Additional Resources
"Ambassadors: Thinking About Diplomacy From Machiavelli To Modern Times" by Robert Cooper.
Nicole Lowenbraun and Maegan Stephens, authors of the book "Adaptive Listening: How to Cultivate Trust and Traction at Work," explain the impact of adapting your listening in the a corporate workplace.
They introduce the SAID listening model, which stands for Support, Advance, Immerse, and Discern, each representing a specific listening style and goal. They emphasize that everyone has a unique listening style and good intentions but may not always meet the speaker's needs.
Nicole, a content director, and executive speaker coach, highlights the necessity of adapting your listening style based on the speaker's requirements. Maegan, a senior director of communication services, shares her experiences in coaching executives and the challenges of listening and providing feedback tailored to executive leaders.
They delve into their three-year journey of writing the book, emphasizing the need for detailed, actionable steps and memorable models for effective communication.
They discuss the complexities of discernment in the workplace and offer insights into guiding others to listen effectively and seek the right type of listening in different situations.
S A I D
Support
Advance
Immerse
Discern
As a bonus, listen to Nicole, Maegan, and Oscar debrief on the process of listening during the recording of this discussion.
Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers.
Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology.
Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale.
how to listen - visual edition - the back story
Oscar Trimboli interviews Jamie Woolf and Heidi Rosenfelder, former employees of Pixar Animation Studios and founders of CreativityPartners, discussing the importance of listening in building connections and fostering innovation.
Woolf and Rosenfelder emphasize the need to slow down the questioning process and ask better, more meaningful questions.
They highlight the role of playback, curiosity, and emotional awareness in effective listening.
We've got three copies of the book, Creativity, Inc, a behind the scenes story about creativity by the founder at Pixar, Ed Catmull. https://www.amazon.com/Creativity-Inc-Overcoming-Unseen-Inspiration/dp/0812993012
Email [email protected] with the subject Pixar and your reflections on this discussion between Jamie, Heidi and myself.
The conversation touches on creating a safe and inclusive environment for all voices to be heard, as well as the impact of power dynamics on listening.
Learn about advanced listening techniques including
He has co-founded Glocal Academy, which has been instrumental in delivering custom-made clinical communication skills training programs to healthcare professionals and organizations across India and the United Kingdom. The academy delivered its first ever clinical communication skills training program in 2015 to healthcare professionals in India. He enjoys a long distance running and he hates cooking, but he loves eating food. During this discussion, Dr. Naineni change my mind about the impact of the environment in which you listen , education and your mindset, particularly in healthcare, but equally in workplaces all around the world.
While you're listening today, reflect on the question about what does your physical or virtual environment contribute or detract from the effectiveness of your listening?
I'd love to hear your answers, and for the first five people who send an email to [email protected] with a subject line Environment with an answer to these questions:
1. How does this conversation increase your awareness about the impact of your environment?
2. How does this play out in face-to-face environments?
3. How does it play out in virtual environments,
4. and what change will you make as a result of listening to this conversation?
We'll send you a paperback copy of the award-winning book, how to Listen: discover the hidden key to better communication, the most comprehensive book about listening in the workplace, and we'll send it in the post for you.
What's the cost of not listening?
Matt Abrahams is a leading expert in the field of communications. He's a lecturer in organizational behavior at Stanford University's Graduate School of Business.
He teaches a very popular class in strategic communication and effective virtual presenting.
He's so good, he's even won the school's alumni teaching award. Matt also co-teaches improvisational speaking in Stanford's Continuing Studies program.
To relax and rejuvenate, Matt enjoys hiking with his wife, watching sport with his kids, hang out with his friends, and continually being humbled in the Karate Dojo.
In Matt's new book, Think Faster, Talk Smarter, an important contribution to the field of communication in the workplace, he takes the time to unpack the role of listening in communication.
He highlights this in one chapter, yet there's a thread throughout the entire book about the importance of listening to the audience. The book provides really tangible and actionable tips and techniques to help you as the speaker succeed for the majority of times speaking spontaneously.
Matt provides science-based strategies for managing your anxiety, responding to the mood of the room, making content concise, relevant, compelling and memorable. He draws on his own stories, he draws on stories from his clients and his students. He offers ways to navigate Q&A sessions, successful job interviews, providing feedback, even making small talk and persuading others while handling those impromptu moments at work.
I've read his book a few times and Matt's punchy 20-minute podcast Think Fast, Talk Smart, has been in my podcast feed since 2020.
I strongly recommend Think Faster, Talk Smarter because Matt deals with the issues about communication in the workplace that I think are the crucial ones, not the planned presentation, the spontaneous speaking moments. I'm listening to you.
If you'd like to be one of the first five people to receive a copy of Matt's book, Think Faster, Talk Smarter, send an email podcast at oscar trimboli dot com with the Subject, Smarter, and answer these three questions.
Listen to how well Matt listens and spontaneously answers when I throw him a curveball question at the end of our discussion.
Matt, what's the cost of not listening?
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