CXOTalk

Michael Krigsman

Interviews with business leaders shaping our shared future.

  • 16 minutes 53 seconds
    Securing Critical Infrastructure: Precision AI for OT Environments | #865

    How can AI protect critical infrastructure from cyberattacks?

    Discover practical solutions for securing operational technology (OT) and IT systems in this insightful conversation with Anand Oswal, SVP and GM of Network Security at Palo Alto Networks. Learn why over 70% of industrial organizations faced cyber-attacks last year and how precision AI is revolutionizing OT security.

    Oswal reveals strategies for: ā€¢ Protecting legacy industrial systems ā€¢ Managing remote access securely ā€¢ Implementing zero trust in OT environments ā€¢ Using AI-driven threat detection ā€¢ Meeting new compliance requirements Essential viewing for technology leaders responsible for securing manufacturing facilities, utilities, oil & gas operations, and other critical infrastructure. Learn how AI-powered security solutions can protect your operations while enabling digital transformation. CXOTalk Website: www.cxotalk.com Subscribe to Our Newsletter: www.cxotalk.com/subscribe Read the full transcript and episode summary: www.cxotalk.com/episode/securing-critical-infrastructure-precision-ai-for-ot-environments #cybersecurity #AI #criticalinfrastructure #OTsecurity #industrialsecurity #zerotrust #digitaltransformation #CXOTalk

    17 December 2024, 10:18 pm
  • 53 minutes 2 seconds
    AI Ethics, Governance, Responsible AI: Views from the CIA's Deputy Privacy Officer | CXOTalk #863

    Are you navigating the complex landscape of AI ethics and governance? šŸ¤” In this exclusive interview, Michael Krigsman speaks with Jacqueline Acker, Deputy Privacy and Civil Liberties Officer at the CIA, to gain invaluable insights into responsible AI development and deployment. šŸ”„ Key Takeaways You'll Learn -- The CIA's Perspective: Discover why AI ethics is paramount for the CIA and how it impacts their mission of protecting the public. -- Building Trust: Understand how AI ethics is fundamental to maintaining public trust, not just for governmental agencies, but for all organizations. -- Transparency & Accountability: Learn the importance of transparency in AI systems and how to build trustworthy, explainable AI. -- Essential Components: Jacqueline outlines the key elements of an effective AI ethics initiative applicable across sectors, including the importance of governance frameworks. -- Defining Ethical Boundaries: Explore who should define ethical boundaries for AI and the importance of legal and cultural context. -- Unique Challenges: Delve into the unique challenges and opportunities for AI ethics in intelligence organizations, and how private sector firms can learn from these insights. -- Mitigating Bias: Understand how to address and mitigate bias in AI systems for more equitable outcomes. -- Global Alignment: How can we establish shared values and international frameworks for AI governance and ethics? -- Starting Your Journey: Practical advice on implementing AI ethics programs in your own organization, with a focus on executive buy-in and a clear assessment of your current situation. -- Dynamic Governance: Understand the need for continuous AI governance and how to respond to rapidly changing models and compliance requirements. -- The Importance of Interdisciplinary Teams: Learn why data scientists, policy, legal, and business teams need to collaborate in developing ethical AI programs. -- Regulation & Innovation: Hear expert opinion on the regulation of AI and how to balance governance with fostering innovation. -- Government Lessons: Learn how businesses can leverage government resources, lessons learned, and best practices in developing their own AI ethics initiatives. šŸ”Ž Why This Video is For You Whether you're a CEO, CIO, data scientist, legal professional, or anyone involved in AI development and deployment, this video provides a framework for thinking about AI ethically and responsibly. You'll hear directly from an expert involved in AI governance at the highest levels of government, and you'll gain the insights you need to build trustworthy AI systems in your organization. šŸ”— Resources CXOTalk Website: www.cxotalk.com Subscribe to Our Newsletter: www.cxotalk.com/subscribe Read the full transcript and episode summary: https://www.cxotalk.com/episode/ai-governance-and-ethics-personal-perspectives-from-a-cia-privacy-professional šŸ‘ Like, Subscribe, and Share! If you found this conversationhelpful, please add a comment, give it a thumbs up, subscribe to our channel for more insightful interviews, and share it with your network. #ļøāƒ£ Hashtags #AI #ArtificialIntelligence #AIEthics #AIGovernance #ResponsibleAI #Ethics #Privacy #DataEthics #Compliance #Business #Technology #Innovation #CXO #Leadership #CIA #Government #DataScience #LegalTech #CXOTalk

    16 December 2024, 12:39 am
  • 53 minutes 29 seconds
    AI, Deep Learning, and the Future of Work | #860

    Artificial intelligence is rapidly transforming business, technology, and society. On this episode of CXO Talk, Dr. Terrence Sejnowski, a renowned computational neuroscientist, deep learning pioneer, and author of "ChatGPT and the Future of AI," discusses the implications of this technological revolution. He explores how AI is evolving, drawing parallels with the human brain, and explains why a robust data strategy is crucial for successful AI implementation. Dr. Sejnowski holds the Francis Crick Chair at the Salk Institute for Biological Studies and is a Distinguished Professor at UC San Diego.

    Dr. Sejnowski explains the importance of lifelong learning for employees and emphasizes AI's role in augmenting, not replacing, human capabilities. He also addresses critical topics such as explainability in AI decision-making, ethical considerations, and the potential impact of AI on the future of work. This discussion offers practical guidance for business and technology leaders navigating the complexities of AI integration and its implications for their organizations.

    Episode Participants

    Terrence J. SejnowskiĀ is Francis Crick Chair at The Salk Institute for Biological Studies and Distinguished Professor at the University of California at San Diego. He has published over 500 scientific papers and 12 books, including ChatGPT and The Future of AI: The Deep Language Learning Revolution. He was instrumental in shaping the BRAIN Initiative that was announced by the White House in 2013, and he received the prestigious Gruber Prize in Neuroscience in 2022 and the Brain Prize in 2024. Sejnowski was also a pioneer in developing learning algorithms for neural networks in the 1980s, inventing the Boltzmann machine with Geoffrey Hinton; this was the first learning algorithm for multilayer neural networks and laid the foundation for deep learning. He is the President of the Neural Information Processing Systems (NeurIPS) Foundation, which organizes the largest AI conference, and he is a leader in the recent convergence between neuroscience and AI.

    Michael KrigsmanĀ is a globally recognized analyst, strategic advisor, and industry commentator known for his deep expertise in digital transformation, innovation, and leadership. He has presented at industry events worldwide and written extensively on the reasons for IT failures. His work has been referenced in the media over 1,000 times and in more than 50 books and journal articles; his commentary on technology trends and business strategy reaches a global audience.

    #AI #ArtificialIntelligence #FutureofWork #DeepLearning #CXO #DigitalTransformation #BusinessStrategy #TechnologyLeadership #ChatGPT #cxotalk šŸ”· *Subscribe:* www.cxotalk.com/subscribe šŸ”· *Read the summary and key points:* https://www.cxotalk.com/episode/ai-and-the-future-of-work-an-ai-neuroscience-pioneer-speaks šŸ”· *LinkedIn:* www.linkedin.com/company/cxotalk šŸ”· *Twitter:* twitter.com/cxotalk

    12 December 2024, 12:26 am
  • 53 minutes 29 seconds
    Global AI Governance and Digital Equity: A UN Perspective | CXOTalk #862

    In episode 862, Michael Krigsman talks with Bernardo Mariano Jr., Assistant Secretary-General and Chief Information Technology Officer at the United Nations, about the evolving landscape of AI governance and digital responsibility. They discuss the Global Digital Compact, strategies for bridging the digital divide, and the importance of equitable data access. Learn how the UN collaborates with governments, private sector leaders, and civil society to establish global frameworks that align innovation with ethical principles. Gain actionable insights into responsible AI implementation, reducing risk, and ensuring that both mature enterprises and emerging startups benefit. #AI #DigitalTransformation #ArtificialIntelligence #UN #GlobalGovernance #EthicalAI #Sustainability #Innovation #DigitalEquity #Leadership #CXOTalk #technology

    Subscribe to CXOTalk for more executive-level conversations on AI, digital transformation, and strategic leadership. šŸ”· *Newsletter:* www.cxotalk.com/subscribe šŸ”· *Read the summary and key points:* https://www.cxotalk.com/episode/ai-perspectives-from-the-united-nations-insights-and-practical-lessons šŸ”· *LinkedIn:* www.linkedin.com/company/cxotalk šŸ”· *Twitter:* twitter.com/cxotalk

    9 December 2024, 3:13 pm
  • 11 minutes 41 seconds
    AI EXPERIMENT: Zoho CEO Sridhar Vembu on Social Impact and Business Purpose

    Note: This episode and description were generated completely with AI based on a previous episode of CXOTalk. You can see the full episode here: ā Social Impact: The Philosophy of Zoho CEO Sridhar Vembu | CXOTalk ---


    This CXOTalk episode features an interview with Zoho CEO Sridhar Vembu, who discusses his company's unique approach to business.Ā 

    Vembu emphasizes long-term thinking, rural development, and a strong company culture built on core values rather than formalized policies.Ā He explains how Zoho's bootstrapped and privately held structure allows for sustained investment in R&D and employee development, fostering innovation outside traditional tech hubs.Ā 

    His "transnational localism" strategy aims to create high-value jobs in rural areas, balancing economic development and addressing inequalities.Ā The interview also explores the importance of practical skills, adapting to local markets, and maintaining profitability while prioritizing social impact.

    5 December 2024, 8:36 pm
  • 24 minutes 46 seconds
    What is DevSecOps? (explained by GitLab) | CXOTalk #861

    AI is revolutionizing software development, but where do you start? Ashley Kramer, Chief Marketing & Strategy Officer and Interim Chief Revenue Officer at GitLab, joins CXOTalk to discuss how to integrate AI strategically into your DevSecOps process. Learn how to measure AI's ROI, increase developer productivity and happiness, and navigate the hype around AI-powered coding. Discover practical strategies for leveraging AI to build better software faster, improve security, and drive innovation. šŸ”· *Subscribe:* www.cxotalk.com/subscribe šŸ”· *Read the summary and key points:* https://www.cxotalk.com/episode/what-is-ai-powered-devsecops-explained-by-gitlab šŸ”· *LinkedIn:* www.linkedin.com/company/cxotalk šŸ”· *Twitter:* twitter.com/cxotalk #ai #DevSecOps #SoftwareDevelopment #DigitalTransformation #DevOps #CXOTalk #GitLab

    26 November 2024, 5:22 pm
  • 56 minutes 16 seconds
    Tough Talk: Ethical and Responsible AI in Finance | CXOTalk #859

    AI is transforming financial services, but are we building it responsibly? Dr. Scott Zoldi, Chief Analytics Officer at FICO, joins Michael Krigsman on CXOTalk episode 859 to discuss the importance of AI ethics in finance. Learn how to build trust, transparency, and accountability into your AI systems. In this episode, we cover: ā€¢ The challenges of black box AI and the need for explainable AI (XAI) ā€¢ Practical strategies for mitigating bias and ensuring fairness in AI-driven decisions ā€¢ FICO's innovative use of blockchain to ensure responsible AI development ā€¢ How to balance innovation with ethical considerations in financial services ā€¢ Actionable advice for business and technology leaders Watch now to gain valuable insights into navigating the complex ethical landscape of AI in finance. Subscribe to CXOTalk for more conversations with leading experts on the critical issues facing business and technology leaders today. #ai #Ethics #FinTech #ArtificialIntelligence #Blockchain #CXOTalk #DigitalTransformation #Innovation #Leadership #responsibleai #cxotalk šŸ”· Subscribe: www.cxotalk.com/subscribe šŸ”· Read the summary and watch video: https://www.cxotalk.com/episode/tough-talk-ethical-and-responsible-ai-in-finance šŸ”· LinkedIn: www.linkedin.com/company/cxotalk šŸ”· Twitter: twitter.com/cxotalk

    25 November 2024, 11:07 pm
  • 58 minutes 5 seconds
    Seth Godin on Strategy - Hard Talk and Painful Truths (CXOTalk #858)
    Are your marketing efforts falling flat? You're probably focusing on tactics, not strategy. Join marketing guru Seth Godin and Michael Krigsman on CXOTalk to dissect the critical difference between strategy and tactics, revealing why most companies miss the mark and how to build a winning, long-term approach.

    In this discussion, Seth exposes the pitfalls of chasing short-term gains and neglecting the underlying philosophy that drives successful marketing. He shares real-world examples of companies like Google, Yahoo, Netflix, and Starbucks, illustrating how a clear strategy can make or break a business.

    Discover how to:

    Define your core strategy: Move beyond vague mission statements and identify the fundamental "why" behind your business.

    Understand invisible systems: Learn to recognize the underlying forces shaping your market and how to leverage them for growth.

    Empower your team: Connect your strategy to everyday actions and inspire your team to contribute meaningfully.

    Embrace the smallest viable audience: Focus on building a passionate core audience to amplify your message.

    Leverage technology effectively: Avoid chasing the latest tech trends. Use technology strategically to advance your core strategy.

    Tell compelling stories:Ā Connect with your audience emotionally and create resonating narratives.

    This episode is a must-watch for CEOs, CMOs, marketing professionals, and anyone looking to build a sustainable and impactful business. Don't just get the word outā€”make a real difference.

    šŸ”· Subscribe: www.cxotalk.com/subscribeĀ 
    šŸ”· Read the summary and key points:Ā https://www.cxotalk.com/episode/strategy-with-seth-godin-hard-talk-and-painful-truthsĀ 
    šŸ”· LinkedIn:Ā www.linkedin.com/company/cxotalkĀ 
    šŸ”·Ā Twitter: twitter.com/cxotalk

    Please like, share, and comment below if you found this video valuable. We'd love to hear your thoughts!

    #marketingstrategy #marketingtactics #businessstrategy #sethgodin #cxotalk #leadership #innovation #technology #digitalmarketing #storytelling
    22 November 2024, 2:20 pm
  • 57 minutes 16 seconds
    How to Get Customers with AI and Personalization | CXOTalk #857
    AI is revolutionizing personalization, but are you using it effectively? David Edelman, author of "Personalized: Customer Strategy in the Age of AI," reveals how to leverage AI for genuine customer connection, not just intrusive marketing.

    In CXOTalk episode 857, Edelman, a senior advisor at Boston Consulting Group (BCG) and Harvard Business School professor, shares practical strategies for building a customer-centric organization and maximizing customer lifetime value. Discover the five promises of personalization and how to overcome common challenges like data silos. Learn how CMOs can lead the charge in AI-driven personalization, becoming strategic growth drivers.

    Watch now for actionable insights and real-world examples to transform your customer relationships in the age of AI.

    #AI #Personalization #CustomerExperience #CX #Marketing #DigitalTransformation #cxotalk
    7 November 2024, 2:42 pm
  • 1 hour 12 seconds
    Unleashing Real AI with Top Data Scientists | CXOTalk #856
    AI and data science experts Dr. Anthony Scriffignano and Dr. Satyam Priyadarshy join Michael Krigsman for a candid discussion on the practical realities of AI implementation. They debunk the myth of AI as a magic bullet and explore what truly drives success in AI projects and the common pitfalls that lead to failure.

    Learn how to address critical challenges like confirmation bias, data quality issues, communication gaps between data scientists and business leaders, and the ethical considerations of synthetic data. Discover practical strategies for building a data-driven culture, managing computational costs, and maximizing the value of your data science initiatives. This episode is a must-watch for business and technology leaders seeking to leverage AI effectively.

    šŸ”· Subscribe: www.cxotalk.com/subscribe
    šŸ”· Read the summary and key points:Ā https://www.cxotalk.com/episode/deep-dive-real-ai-with-real-data-scientists
    šŸ”· LinkedIn:Ā www.linkedin.com/company/cxotalk
    šŸ”· Twitter: twitter.com/cxotalk

    Please like, share, and leave a comment below. We'd love to hear your thoughts!
    21 October 2024, 12:23 pm
  • 31 minutes 30 seconds
    What is CX Automation? | CXOTalk #855
    In episode 855 of CXOTalk, we talk with Dan Bodner, Founder and CEO of Verint, to explore how artificial intelligence is transforming customer experience (CX) automation in contact centers.

    The conversation presents practical strategies for CX Automation: integrating AI to enhance customer satisfaction, reduce operational costs, and convert contact centers into revenue-generating assets.

    Dan shares real-world examples, such as automating call summaries with AI to improve efficiency and using AI-powered coaching bots to assist agents in real-time. By embedding AI into existing workflows, companies can augment their workforce seamlessly, leading to more effective operations and better customer experiences.

    Key Takeaways:
    • Enhance Customer Experience and Efficiency with AI:Ā Implement AI solutions to automate routine tasks, allowing agents to focus on delivering personalized service.
    • Seamless Integration of AI Tools: Embed AI into current processes to assist agents without disrupting their workflow.
    • Augment, Don't Replace, Human Agents: Use AI to support and enhance agent capabilities, fostering effective collaboration.
    • Start Small and Scale Up: Begin with limited AI initiatives to quickly demonstrate value and expand based on measurable outcomes.
    About Dan Bodner:
    Dan Bodner is the Founder and CEO of Verint, a leading Customer Experience Automation company. Since starting Verint in 1994, Dan has been at the forefront of leveraging AI to revolutionize customer engagement, helping organizations enhance satisfaction while optimizing costs.

    Don't forget to subscribe to CXOTalk for more expert discussions on leadership, AI, and the digital economy!

    Subscribe:Ā www.cxotalk.com/subscribe
    Read transcript and key points:Ā www.cxotalk.com/episode/what-is-cx-automation
    LinkedIn: www.linkedin.com/company/cxotalk
    Twitter: twitter.com/cxotalk

    If you found this video valuable, please like, share, and leave a comment below. We'd love to hear your thoughts!

    #CXAutomation #AI #CustomerExperience #Verint #ContactCenter #CXOTalk #ArtificialIntelligence #BusinessGrowth #DigitalTransformation #CustomerSatisfaction
    14 October 2024, 9:13 am
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