We explore the art of being genuinely interested in others—both in social settings and sales conversations. Inspired by observations at recent holiday parties, Art shares how most people fail to listen effectively, turning conversations back to themselves instead of encouraging others to share. This behavior isn’t just socially frustrating—it’s costly in sales.

Learn to recognize critical "problem/trigger words" like “We’re noticing…” or “The problem is…,” and discover simple, powerful questions to dig deeper, uncover pain points, and build trust. By staying curious, listening intently, and prompting prospects to share more, you’ll not only get better information but also create emotional connections that drive results.

You'll hear how to master the techniques of “Tell me more about that” and “What’s causing this?” to transform your conversations, make yourself more interesting, and ultimately close more sales.

MK Mueller has changed lives worldwide with her "8 to Great" simple methodology for having a positive attutude, ALL of the time. 

As salespeople, we know that our attitude has more of an effect on our results, and income, than any sales process or technique.

MK shares tips, stories, and how-to exercises than anyone can implement right now to get and keep our attitude at high levels.

The election is over. Some are ecstatic, others angry. Those who rely on the results to determine their happiness and success will be greatly disappointed.

Ultimately, if you want change, YOU need to change. No outside influence affects your destiny like you do.

In this episode you'll hear how to take control of your own success.

And, if this message resonates, get notified of my new coaching program that covers this very necessary aspect that is absolutely required to be the Ultimate Sales Professional. https://smartcalling.training/sales-pro-mastery-notify/

Asking someone "Why?" they do or say something has the potential to put someone on the spot and feel like they need to defend themselves. 

A scientifically-proven better option is to word questions with "How?"

In this episode you hear the reasoning, and specific examples of how to use "How?" to get more and better information, build relationships, and make more sales. 

Probably the biggest roadblock to success for most salespeople is the fear of rejection.

But, rejection doesn't actually exisit. It is the story that someone attaches to an experience.

When we take control, and tell ourselves different, better, and positive stories, rejection doesn't happen.

You'll hear exactly how to do this, and how to never be rejected again.

Someone who is always the victim has little chance to succeed in professional sales.

Sales, when done at the highest level is all about taking responsibility, ownership, and leading.

If someone is not getting the results they want, it is on them. Not because of anything, or anyone else.

In this episode you'll hear what to do to identify victim tendencies, and specific actions to take full ownership, all of the time.

An objection some salespeople hear is, "I only want to pay if I get the results you say we'll get."

Art shares how he suggested a fellow coach handle that actual objection that she received from a prospect, and the exact process that you can use to prepare for and address your own objections.

And it's not by using silly, adversarial objection "rebuttal" techniques, but instead getting someone talking and explaining the reason behind their belief.

The process is covered more in-depth in Art's free objections masterclass that you can get access to immediately at http://Smartcalling.training/objections

A famous saying is that "You can't NOT communicate." Meaning that everything you do or say that is observed by someone, whether it is intentional or not, is creating feelings in others.

We can be much more successful in sales, and in life, by focusing on how we can make more of those feelings positive.

Art shares contrasting examples from a recent vacation to Cabo San Lucas where he experienced both great and negative feelings from simple interactions. 

You'll also hear simple things you can do right now to make the lives of others better every day, including yours in the process.

Many prospects don't want to abide by our timetable. They want to know what the price is, before we are ready to go there. 

How you respond makes the difference between annoying them, giving them a price that seems unreasonable for them, OR helping them realize you need to learn more about what they really want so that you can give them the best price.

In this episode you'll hear several examples of exactly what to say to get them talking, so you can present price in a way where you have developed value way higher than the price.

An even bigger problem than losing out to a competitor is losing a deal due to no decision.    James Muir wrote an entire book on how to prevent deals from getting stuck in the first place, and then how to get them unstuck.   In this episode he shares what to do to prevent stalls, the five issues that cause deals to stick, and exactly what to do and say to get them unstuck.

The best way to get voice mails responded to, and create instant interest on prospecting calls is to make your messaging relevant to them by personalizing and customizing it.

And the best source of intel to do that is other people who will give it to you. You ask questions, doing Social Engineering.

You'll get the simple, proven, four-step process, with word-for-word messaging you can use and adapt to begin collecting that information today.

And once you have it, you can plug it into the Smart Calling voice mail and opening process with the free fill-in-the-blanks template you can get at http://salesbyphone.com.