As entrepreneurs look for funding for their next big idea, they might want to take a closer look at their CX strategy. Andrew Steele from venture capital firm Activant Capital joins this episode of TELUS International Studios to discuss exactly how VCs look at how companies approach their customer experience model. This comes at even greater importance today, as companies all over the world were recently forced to adapt when lockdown restrictions hit, and  investors and customers alike were able to see which companies were caught without a solid CX strategy.

On this episode of the TELUS International Studios podcast, we're joined by two guests who predict what the world might look like as lockdown restrictions due to the COVID-19 pandemic lift all over the world. Dr. Pete Lunn is a behavioral economist, author and former BBC journalist who now heads up the Behavioral Research unit of the Economic and Social Research Institute. Dr. Ryan Hamilton is a Professor of Marketing at the Goizueta Business School, Emory University, as well as the co-host of the Intuitive Customer CX podcast. The conversation unpacks how consumer buying habits might change due to the pandemic, how everyday social interactions will be impacted - in business and beyond, and how brands might be able to better tailor their business approaches to these predictions. 

What separates the world's most successful companies from all the rest? World-class customer experience. On TELUS International Studios, we meet with some of the top companies and leaders in customer experience, to deep dive into what CX means to them. Follow this space to hear more on topics like Trust & Safety, the use of AI and chatbots, data science in CX, Healthtech and beyond. You won't want to miss what's next. 

Voxpro Studios is now TELUS International Studios. This is an exceptionally challenging and confusing time for employees and employers all over the world. The current global situation has accelerated digital transformation for many companies previously only flirting with digital capabilities as a 'nice-to-have' option. On the second installment of our WFH Series, we talk to Peter Cosgrove, Future of Work Expert, who breaks down what this all means for companies moving forward, and how to ease the transition for managers learning to manage teams remotely for the first time.

Voxpro Studios is now TELUS International Studios. As we all embark on this unprecedented time of uncertainty, businesses and employees have had to adapt to new practices at the drop of a dime. Many of us are now working from home as a long term solution for the very first time. It's tempting to wake up in the morning and check your emails from the comfort of your bed, but it might not be the best way to optimise your own WFH potential. On this episode of Voxpro Studios, CNBC thought leader, VP of Innovation at Massive Alliance, and 10-year WFH veteran Tom Popomaronis shares 6 tips for employees newly adjusting to working from home. 

We've heard it said a thousand times: if you don't have happy employees at your company, you won't have happy customers. One startup helping companies ensure their staff are fully engaged is Wagestream, and what better way to engage employees than offering them a way to access a percentage of their wages before payday. In this episode of Voxpro Studios, we are joined by Adam Hankin, Wagestream's General Manager for Ireland, to discuss the income streaming app's ambition to rid the world of overdraft fees and improve people's financial wellbeing.

In this interview, Adam also talks about:

• How financial stress is impacting employees' health and productivity

• Minimising the number of touchpoints for end users

• Guiding companies through the process of adopting a new product

• Being a social impact company and how it helps with investment

• Raising $50m in series A funding and getting Bill Gates on board

The best customer experience is as much about success as support – helping customers to find success by enabling them to get the most out of what they have purchased, rather than just helping them fix it when it breaks.These customers stay longer, spend more, and refer your brand widely.

In this episode, Deserie Dulaney, VP of Client Success at Indeed.com joins us to talk about:

+ The evolution from customer support to customer success + Why investing in customer success can help you reduce your levels of support + What makes a great client success specialist + Making a case for investment in CX + Indeed's presence and investment in Dublin + Talent acquisition at a time of near-full employment