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This Is CX

Paul Hagen, Mike Manfredo

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.

  • 25 February 2021, 8:00 pm

    Converge Customer Experience and Digital to Thrive in 2021 with Mazen Ghalayini

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    29 minutes 54 seconds
  • 14 September 2020, 5:00 pm

    The Customer Success Equation: A Conversation with Gainsight CEO Nick Mehta

    Play
    35 minutes 59 seconds
  • 3 August 2020, 5:00 pm

    Getting Back to Growth: A Conversation with Salesforce's Tiffani Bova

    Play
    44 minutes 43 seconds
  • 1 May 2020, 7:00 pm

    Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience

    Play
    20 minutes 52 seconds
  • 15 April 2020, 6:00 pm

    Best Practices to Enable Work-from-Home Customer Service Professionals

    Play
    20 minutes 18 seconds
  • 6 April 2020, 7:00 pm

    Innovating on Customer Service and Cost Reduction in response to COVID-19

    Play
    19 minutes 30 seconds
  • 27 February 2020, 5:00 pm

    Five Key Trends Bringing Customer Success and Customer Experience Together

    Play
    25 minutes 43 seconds
  • 6 February 2020, 4:00 pm

    Come Together: The Merging of Customer Experience and Customer Success

    Play
    24 minutes 41 seconds
  • 16 January 2020, 4:00 pm

    Gazing into the CX Crystal Ball for 2020 Trends

    Play
    22 minutes 50 seconds
  • 31 December 2019, 4:00 pm

    Revisiting Our 2019 CX Trends Predictions

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    17 minutes 55 seconds
  • 14 November 2019, 4:00 pm

    5 Strategies for Demonstrating the ROI of Customer Experience

    Play
    25 minutes 39 seconds
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