Samuel and Robert discuss a variety of topics about UX and Security.

Cartoon dogs & the unique speech patterns thereof

This episode is a dance that Robert leads

A tale of Two-Factor (Auth)

Robert has a dandruff problem

Samuel makes you money

MailChimp seems to live their values

Super smooth segue™

A porch, cold ones, the sunset, and Passwords

The ultimate password: pizza, pizza, praying hands, crying, throw a chair

Tell us your password rules!

Samuel puts himself on The Hot Seat™

Public information makes for bad security questions

Robert's wife hacked the cops!

Samuel has a funny story

Robert knows all about living a lie

Saying your crappy password out loud

Nightmare birth city names

Timing you out like a human

Robert uses Seinfeld as a human shield

Let people in for non-critical tasks!

https://alteregoapp.com/discount

http://xkcd.com/327/

http://xkcd.com/936/

http://shoptalkshow.com/episodes/special-one-one-hacker/

Samuel and Robert talk Knowledge Center tips with our inaugural guest, Jeff Vincent.

Notes

Samuel regrets to inform you we are back.

Jeff Vincent, Head of Customer Success at Wistia, joins us.

5 Star Review! Thanks!

Jeff defines Knowledge Centering

Tips arrive.

Robert nails it. Battleships are sunk.

How can you force people to look at your documentation?

Apparently, we like search.

Jeff delivers a killer way to unlock customer language.

Samuel asks Jeff all the questions.

Samuel sinks a Battleship.

Learning Centers are not Knowledge Centers

Non-controversial Controversy is Instigated

Rage quit your computer

Intense Disagreement, Strife, No Documentation

Documentation as Marketing?

Wistia is awesome.

Resources of the Week:

Thinking with Type

Your Brain At Work

Teach the support team to fish

Mindful Asana

What is a whip-around?

Samuel and Robert share tips about how best to use A/B tests for UX.

Play-by-Play

Samuel cares about Robert, but Robert is all business

Other people care about us too!

Crushing SERP Dopplegangers vs Living in their shadow

Do we endeavor to make podcast history? (Spoiler: We don't)

Announcing the topic!

The pronunciation of bouillabaisse

Pranks for digital natives

The difference between A/B testing, split testing, and multivariate testing

More bouillabaisse breakdown

A radical shift to the episode format?

What defines a significant split test?

Samuel cautions against boiling the A/B ocean

How you can align A/B testing with your users' success

Things that are like jazz (e.g. this podcast)

The ins & outs of hypotheses

On the segmenting & cohort-ing of test subjects

Robert Graham: The People's Champion

Samuel gets controversial with a "controversial do"

A brief history of the hill climbing metaphor & local maxima

Out comes The Hot Seat™!!

Hilbert: A star is born

Robert advises not to throw the baby out with the bathwater

Samuel questions whether the bathwater even needs to be thrown out in the first place

On measuring and inspiration and the relation thereof

Radical format change: The Tomb of the Unknown Tip!

User Onboarding: the perfect place for A/B suckers

Samuel gets his science tips from children's television

Links

http://mcfunley.com/design-for-continuous-experimentation

https://medium.com/designing-for-results/in-defense-of-the-humble-local-maximum-2e53e61301df

https://medium.com/designing-for-results/dont-blame-the-tool-aadbe3465dc4

http://engineering.indeed.com/blog/2013/05/indeedeng-data-driven-product-design-slides-video/

PBS, Dinosaurs, and a Hypothesis -- https://www.youtube.com/watch?v=r0CGhy6cNJE

##Samuel and Robert trot out their best ideas to make the most of live chat on your site.

Samuel and Robert put lifecycle emails on the hot seat.

Ever want to combine advanced UX chatter with advanced football analysis?

This is your episode.

Samuel and Robert chat about the design and the not-so design books that influenced them the most.

We know we've missed getting an episode out on time the last couple weeks and we apologize. We went to great lengths to avoid it, but above all we want to offer you guys a quality listen.

Samuel and Robert reveal their ten favorite cognitive biases and how they can be leveraged with product design.

Notes

The Drunken User

Casino Games and Cognitive Biases

Semmelweis's story is tremendously sadder than we thought. Read at your peril.

Samuel and Robert share their best tips for planning a new feature.

Notes

Thanks, Mr. Mavis.

Vinny Testaverde played some football or something.

Backcasting is key to planning.

Extra Credits on the create contribution of a player to a video game.

Fake Doors and quantitative approaches to feature demand.

Ignite - Lean Startup - Polyvore

Minion Rush was an example of a not so great startup experience (Android).

World of Tanks was an example of a great tutorial and onboarding experience (iPad).

Samuel and Robert get into their best tips for customer retention.

###Notes

Thanks Boston Buyer and P_Schadt

Our first Mailbag question is answered. Thanks Fares Ghandour.

Kathy Sierra spoke a few times at Business of Software.

Samuel bought a car.

We have an episode about surveys where we explain Porkchop Downs.

Garrett Dimon's article on understanding cancellations.

Behind the Cloud by Marc Benioff of Salesforce.com.

Brennan Dunn and Planscope.io. Brennan also has a great book Double Your Freelancing Rate.

Paul Graham's Do Things That Don't Scale