Failure is often feared, especially in high-stakes environments like veterinary medicine. But what if embracing failure could be the key to developing stronger leaders? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss sits down with Dr. Megan Gilhooly, Vice President of Veterinary Affairs at Banfield Pet Hospital, to explore why failure is an essential part of leadership growth and how veterinary professionals can create environments where failure fuels success. Let’s break down their conversation into practical steps to help veterinary leaders stop fearing failure and start leveraging it for team development.

 Elevate Your Leadership at the Practice Manager Summit 2025!

Join us on February 19, 2025, for a day packed with actionable insights to transform your management skills. With sessions like "Coaching a Struggling Team Member" by Amy Newfield and workshops on financial conversations, COGS, and defining your role, this event is designed to empower veterinary practice managers. Registration opens December 11, 2024—just $99 for members and $149 for non-members. Don’t miss this opportunity to grow your leadership toolkit and connect with peers. Register now and step into 2025 ready to lead!

Master Conflict Resolution and Build Stronger Teams!

Let’s face it—conflict happens. From front-vs-back team dynamics to tense moments in the clinic, disagreements can disrupt the workplace. But with the right tools, they can also be powerful opportunities for growth. That’s where the Conflict Resolution Certificate comes in. This program is designed to help your entire team—managers and staff alike—navigate tough conversations with confidence. Learn how to turn tension into teamwork, strengthen communication, and foster a culture of collaboration in your practice. Learn more and access the program here: https://www.vetfolio.com/learning-paths/conflict-management-essentials-for-veterinary-teams

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Struggling with team recognition? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a complex yet common challenge in veterinary practice management: how to implement appreciation programs that resonate with everyone. Inspired by a mailbag letter from a practice leader, they dive into why appreciation programs can sometimes miss the mark and offer practical strategies for making them more inclusive and effective. If you’ve ever tried to do something kind for your team only to face unexpected criticism, you’re not alone. This blog breaks down the situation, mindset, action steps, and takeaways to help you navigate the often emotional terrain of team appreciation.

Take Your Veterinary Leadership to New Heights!

Looking to create a thriving, high-performing team? The Leadership Essentials Certificate is your all-in-one guide to elevating your practice. With 8 CE hours packed into an on-demand format, this program is tailored for veterinary leaders like you—whether you’re an owner, manager, or team lead. Discover practical strategies to build collaboration, foster a positive work environment, and lead with confidence. Uncharted members get free access, making this the perfect time to invest in your leadership growth. Don’t wait—start today and see the impact on your team and practice!

Get started now: https://unchartedvet.com/certificates/

Master Conflict Resolution and Build Stronger Teams!

Let’s face it—conflict happens. From front-vs-back team dynamics to tense moments in the clinic, disagreements can disrupt the workplace. But with the right tools, they can also be powerful opportunities for growth. That’s where the Conflict Resolution Certificate comes in. This program is designed to help your entire team—managers and staff alike—navigate tough conversations with confidence. Learn how to turn tension into teamwork, strengthen communication, and foster a culture of collaboration in your practice.

Uncharted members get exclusive access! Ready to transform conflict into progress?

Learn more and access the program here: www.unchartedvet.com/conflict

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

In veterinary practices, wage conversations are often challenging but crucial to retaining staff and maintaining a healthy work environment. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a practice manager’s question about advocating for wage increases in a privately owned multi-doctor practice. Their insights provide actionable steps for practice leaders to approach pay discussions with clarity, empathy, and professionalism.

Team Building Made Easy! 

Looking for a fun, impactful way to bring your veterinary team closer together? Download Assemble, a quick, engaging activity designed to spark collaboration, build trust, and strengthen your team's bond. Perfect for team meetings or as a morale-boosting exercise, this activity will leave your team feeling more connected and ready to tackle anything together.

Ready to build a stronger team? Download Assemble now!

Step into Leadership at the Practice Manager Summit 2025!

Mark your calendar for February 19, 2025, and get ready to supercharge your management skills with a day full of actionable insights and expert-led sessions. Registration is open now!

Veterinary teams thrive on collaboration, creativity, and problem-solving. But what happens when enthusiasm for a team project meets unexpected concerns? In this episode of the Uncharted Veterinary Podcast, Maria Pirita and Dr. Andy Roark dive into a real-life scenario where a veterinary team’s excitement about a fundraising event is challenged by concerns over pet safety and stress. The result? A roadmap for leaders to balance team dynamics, validate feedback, and move forward with confidence. Let’s unpack their key strategies for managing similar challenges in your clinic.

Team Building Made Easy!

Looking for a fun, impactful way to bring your veterinary team closer together? Download Assemble, a quick, engaging activity designed to spark collaboration, build trust, and strengthen your team's bond. Perfect for team meetings or as a morale-boosting exercise, this activity will leave your team feeling more connected and ready to tackle anything together.

Ready to build a stronger team? Download Assemble now!

Unlock Success with an Uncharted Membership!

As an Uncharted Member, you can consult colleagues on pressing issues, join free workshops like creating pay scales, and enroll your team leads in specialized summits. The Uncharted Veterinary Conference and Community has empowered veterinary professionals worldwide with essential leadership and communication skills. Our programs cover business strategy, conflict resolution, leadership, and culture management, ensuring impactful changes in your practice. Join our supportive, solution-driven community and transform your practice today! Get started at https://unchartedvet.com/membership.

 Elevate Your Leadership at the Practice Manager Summit 2025!

Join us on February 19, 2025, for a day packed with actionable insights to transform your management skills. With sessions like "Coaching a Struggling Team Member" by Amy Newfield and workshops on financial conversations, COGS, and defining your role, this event is designed to empower veterinary practice managers. Don’t miss this opportunity to grow your leadership toolkit and connect with peers. Register now and step into 2025 ready to lead!

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

This week on the Uncharted Podcast, Stephanie Goss is joined by the incredible Nicole Clausen—spreadsheet enthusiast, inventory guru, and all-around amazing human! We’re tackling a mailbag question about one of the most challenging aspects of veterinary practice management: inventory. Nicole shares her expert tips on organizing chaos, budgeting effectively, navigating team dynamics, and adapting to the ever-changing world of ordering and shipping. With her warmth, humor, and practical advice, Nicole makes inventory management approachable and even more than a little fun. Tune in for actionable insights to transform your inventory headaches into smooth, efficient systems!

Take Your Veterinary Leadership to New Heights!

Ready to elevate your practice and foster a high-performing team? The Leadership Essentials Certificate is here to help! This on-demand program is packed with 8 CE hours of practical strategies designed specifically for veterinary leaders. Whether you’re a practice owner, manager, or team lead, you’ll learn how to create a collaborative environment where your team can thrive. Uncharted members enjoy access as part of their membership, making it the perfect opportunity to build the skills you need to lead with confidence. Don’t wait—start your leadership journey today and watch your practice flourish! Get started now: https://unchartedvet.com/certificates/

Master the Art of Conflict Resolution in Your Practice!

When tensions flare at work (front vs. back team debates, anyone?), how does your team handle it? Conflict is unavoidable—but with the right tools, it can be a catalyst for connection and growth. That’s why we’re thrilled to announce the Conflict Resolution Certificate—now available for Uncharted members! This program empowers your entire team—not just managers—to confidently navigate challenging conversations and foster a positive, productive work environment. Learn how to turn disagreements into opportunities for teamwork and mutual understanding.

Ready to transform conflict into progress? Access this exciting new program now and equip your practice with tools for success. Learn more: www.unchartedvet.com/conflict

Big Changes Start Small: Join the Atomic Clinic Habits Cohort!

What if a few small changes could create huge improvements in your veterinary practice? That’s the power of the Atomic Clinic Habits Cohort! Led by the dynamic Maria Pirita, this 8-week program focuses on building practical, bite-sized habits that drive lasting results in leadership, operations, and team dynamics. Expect interactive sessions, tailored challenges, and a supportive community to cheer you on. By the end, you’ll not only have a roadmap for success—you’ll already see momentum building in your clinic. Uncharted members get access included in their membership! Don’t miss this chance to supercharge your clinic’s potential. Reserve your spot: https://unchartedvet.com/atomic

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Ever wonder what the best way to kick off the New Year at your veterinary clinic? Stephanie Goss and Dr. Andy Roark start off 2025 with an inspiring New Year’s Day episode of the Uncharted Podcast. Together, they share actionable advice for veterinary leaders to start the year with intention and focus. Whether it’s recentering on purpose and relationships, self-reflecting as a leader, or fostering consistency in team development, this episode is packed with practical strategies to set the tone for a productive year. Let's get into this episode!

Take Your Veterinary Leadership to New Heights!

Ready to elevate your practice and foster a high-performing team? The Leadership Essentials Certificate is here to help! This on-demand program is packed with 8 CE hours of practical strategies designed specifically for veterinary leaders. Whether you’re a practice owner, manager, or team lead, you’ll learn how to create a collaborative environment where your team can thrive. Uncharted members enjoy access as part of their membership, making it the perfect opportunity to build the skills you need to lead with confidence. Don’t wait—start your leadership journey today and watch your practice flourish! Get started now: https://unchartedvet.com/certificates/

Master the Art of Conflict Resolution in Your Practice!

When tensions flare at work (front vs. back team debates, anyone?), how does your team handle it? Conflict is unavoidable—but with the right tools, it can be a catalyst for connection and growth. That’s why we’re thrilled to announce the Conflict Resolution Certificate—now available for Uncharted members! This program empowers your entire team—not just managers—to confidently navigate challenging conversations and foster a positive, productive work environment. Learn how to turn disagreements into opportunities for teamwork and mutual understanding. Ready to transform conflict into progress? Access this exciting new program now and equip your practice with tools for success. Learn more: www.unchartedvet.com/conflict

Big Changes Start Small: Join the Atomic Clinic Habits Cohort!

What if a few small changes could create huge improvements in your veterinary practice? That’s the power of the Atomic Clinic Habits Cohort! Led by the dynamic Maria Pirita, this 8-week program focuses on building practical, bite-sized habits that drive lasting results in leadership, operations, and team dynamics. Expect interactive sessions, tailored challenges, and a supportive community to cheer you on. By the end, you’ll not only have a roadmap for success—you’ll already see momentum building in your clinic. Uncharted members get access included in their membership! Don’t miss this chance to supercharge your clinic’s potential. Reserve your spot: https://unchartedvet.com/atomic

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Dr. Andy Roark, Stephanie Goss and Maria Pirita share nuggets of wisdom as gifts for this veterinary season. In this episode of the Uncharted Veterinary Podcast, our hosts kick off the holiday season with some personal stories and lessons in hopes of helping aspiring leaders grow. Tune in to hear how these helpful management pearls can help your veterinary teams thrive!

Unlock Success with an Uncharted Membership!

As an Uncharted Member, you can consult colleagues on pressing issues, join free workshops like creating pay scales, and enroll your team leads in specialized summits. The Uncharted Veterinary Conference and Community has empowered veterinary professionals worldwide with essential leadership and communication skills. Our programs cover business strategy, conflict resolution, leadership, and culture management, ensuring impactful changes in your practice. Join our supportive, solution-driven community and transform your practice today! Get started at https://unchartedvet.com/membership.

Elevate Your Leadership at the Practice Manager Summit 2025!

Join us on February 19, 2025, for a day packed with actionable insights to transform your management skills. With sessions like "Coaching a Struggling Team Member" by Amy Newfield and workshops on financial conversations, COGS, and defining your role, this event is designed to empower veterinary practice managers. Registration opens December 11, 2024—just $99 for members and $149 for non-members. Don’t miss this opportunity to grow your leadership toolkit and connect with peers. Register now and step into 2025 ready to lead!

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Is it possible to balance veterinary medicine and a life outside of work? In this episode of the Uncharted Podcast, Dr. Stephanie Goss and Dr. Lauren Jones discuss the all-too-common problem of the "nice vet" syndrome - the struggle of wanting to help everyone (clients, team members, and patients) while maintaining a healthy work-life balance. Dr. Jones, a practicing veterinarian and Director of Veterinary Medicine for Shepherd Veterinary Software, shares her personal experiences and insights on how to set boundaries, prioritize tasks, delegate effectively, and leverage technology to reclaim personal time without sacrificing patient care or team morale.

This episode is a must-listen for veterinary professionals and practice leaders seeking practical strategies for combating burnout, improving work-life balance, and rediscovering the joy in veterinary medicine. Dr. Jones's expertise in practice management and technology, combined with her passion for empowering veterinarians, makes this episode a valuable resource for anyone looking to create a more sustainable and fulfilling career in the veterinary field. This episode is brought to you ad-free by Shepherd Veterinary Software!

Unlock Success with an Uncharted Membership!

As an Uncharted Member, you can consult colleagues on pressing issues, join free workshops like creating pay scales, and enroll your team leads in specialized summits. The Uncharted Veterinary Conference and Community has empowered veterinary professionals worldwide with essential leadership and communication skills. Our programs cover business strategy, conflict resolution, leadership, and culture management, ensuring impactful changes in your practice. Join our supportive, solution-driven community and transform your practice today! Get started at https://unchartedvet.com/membership.

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

We've got a new office manager who's wondering, what education do I need now that I'm here? Veterinary medicine is a field of lifelong learning, and career paths can zig and zag in unexpected ways. In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by the dynamic Alyssa Mages, CVT, to discuss the many paths to leadership in the veterinary profession. Alyssa shares her inspiring journey, from marine biologist to veterinary technician to entrepreneur, highlighting the importance of continuous learning, mentorship, and embracing opportunities.

Alyssa's unique path highlights the many ways veterinary technicians can leverage their clinical skills and experience to step into leadership roles. She emphasizes the importance of seeking out formal and informal learning opportunities, both within and outside of veterinary medicine. Additionally, Alyssa discusses the value of self-advocacy, vulnerability, and building a strong support network.

This episode offers valuable insights for veterinary technicians aspiring to leadership positions and provides practical advice on navigating the transition. Alyssa's story is a testament to the diverse career paths available in veterinary medicine and the importance of continuous learning and self-advocacy. If you're a veterinary professional looking to grow and develop your leadership skills, this episode offers valuable insights and inspiration. Let’s get into this episode!

Unlock Success with an Uncharted Membership!

As an Uncharted Member, you can consult colleagues on pressing issues, join free workshops like creating pay scales, and enroll your team leads in specialized summits. The Uncharted Veterinary Conference and Community has empowered veterinary professionals worldwide with essential leadership and communication skills. Our programs cover business strategy, conflict resolution, leadership, and culture management, ensuring impactful changes in your practice. Join our supportive, solution-driven community and transform your practice today! Get started at https://unchartedvet.com/membership.

Elevate Your Leadership at the Practice Manager Summit 2025!

Join us on February 19, 2025, for a day packed with actionable insights to transform your management skills. With sessions like "Coaching a Struggling Team Member" by Amy Newfield and workshops on financial conversations, COGS, and defining your role, this event is designed to empower veterinary practice managers. Registration opens December 11, 2024—just $99 for members and $149 for non-members. Don’t miss this opportunity to grow your leadership toolkit and connect with peers. Register now and step into 2025 ready to lead!

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

How do you get your team excited for the mundane, downtime tasks? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a question from a veterinary practice experiencing a slowdown in appointments. Together they discuss the challenges of managing a veterinary team when business is slow, including maintaining team morale and motivation. They emphasize the importance of accepting the reality of the situation, adapting to change, and focusing on the practice's mission and purpose. If your veterinary practice is experiencing a slowdown, this episode offers valuable insights and actionable steps to help you navigate this challenge. Let's get into this episode!

Boost Your Veterinary Leadership Skills!

Looking to strengthen your leadership team and take your practice to the next level? Say hello to the Leadership Essentials Certificate—an engaging, on-demand program crafted just for veterinary leaders like you. With 8 CE hours packed into this course, you’ll gain practical tools to create a collaborative, high-performing team environment. Best of all, Uncharted members get it included in their membership! Whether you’re a practice owner, manager, or team lead, this is your chance to level up your leadership game and build a thriving practice. Don’t wait—start your journey today: https://unchartedvet.com/certificates/

Coming Soon: Uncharted’s Conflict Resolution Certificate!

When drama strikes at your practice (hello, front vs. back clashes!), how does your team handle it? Conflict is inevitable—but with the right tools, it doesn’t have to be destructive. That’s why Uncharted is launching a brand-new Conflict Resolution Certificate! This program isn’t about dumping every issue on managers—it’s about empowering everyone on your team to navigate tricky conversations with confidence and positivity. Build better connections, foster teamwork, and transform conflict into growth opportunities. Curious? Head to www.unchartedvet.com/conflict to sign up for updates and be the first to know when it drops.

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Do you feel overwhelmed by the challenges of running a successful veterinary practice? You're not alone. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark talks with Rhys Giannarelli, a dedicated practice owner who runs two thriving veterinary clinics. Rhys shares his inspiring story of overcoming common obstacles like operational inefficiencies, team disengagement, and financial pressures. He'll reveal the practical strategies he's used to transform his clinics into models of success, offering actionable insights for veterinary practice owners and managers. Whether you're just starting out or looking to take your practice to the next level, this episode is packed with valuable takeaways. Tune in and discover how you can create a thriving veterinary practice that delivers exceptional care to your patients and fuels your passion for animal health. This episode is brought to you ad-free by Innovative Veterinary Management Solutions.

Exclusive Offer from Rhys Giannarelli & Innovative Veterinary Management Solutions!

Ready to elevate your veterinary practice? Rhys Giannarelli, founder of Innovative Veterinary Management Solutions, is here to help! If you're a practice owner who feels more like a business operator than a true business owner, or you find yourself constantly working in your business instead of on it, Rhys' system is exactly what you need. His 4-day workshop will help bring your vision to life, align your team, and get everyone on board with your long-term goals. With expertise across business strategy, leadership, and practice management, Rhys provides tailored support to meet your unique challenges. As a special offer for our listeners, enjoy a $500 discount when you connect through the show! Visit www.IVMSolutions.org to learn more and reach out to Rhys on LinkedIn at Innovative Veterinary Management Solutions. Rhys is always open to chat—whether it’s about practice growth or even a friendly conversation with your pet. Start your journey to a better practice today!

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag