"As a helper, as a as a compassionate individual, you can get compassion fatigue, physical fatigue, and emotional fatigue because it is devastating."

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 

"By bringing varied backgrounds into conservation careers, we are ensuring our parks represent all of America."

Connect with Doug

Email Doug Mitchell

Glacier National Park Conservancy

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

In Glacier National Park, the journey to reintroduce bison is a great example of the power of perseverance and learning from failure. The collaborative effort between the US Federal Government, US Fish and Wildlife Service, Glacier Park leaders, and the Blackfeet Nation was a key marker in the project’s success.

This journey wasn't straightforward thought. Read more about it here on my blog. 

"I've never been there early enough to see the sunrise, but I've been there late enough to see the sunset. And it does have a really pretty sunset."

Notable Moments

02:04 Common Questions from Visitors

06:33 Importance of Seasonal Training

08:02 Day in the Life of a Park Employee

10:12 Family adventures with bears. 

Resources

www.parkleaders.com

https://parkleaders.com/about/

It's not every day you get to hear from someone about their experience working at the park they group up in. However, that is exactly what my daughter, Gretel, spent her summer doing at Fort Flagler State Park. I couldn't be more grateful to have her joining Phil Gaines and I to share her insights into what makes Fort Flagler so special. 

Take a listen or read about it by visiting my blog.

"The small stuff is where you create that memory or you create an impression that never leaves them. Attention to those little details really matter."

Attention to details isn't just a small matter; it can transform the experience of park visitors. In the latest episode of the Park Leaders Show, Phil Gaines returns for a conversation about why the small stuff is crucial in parks and conservation. Paying close attention to the seemingly little things can make a monumental difference to visitors.

Notable Takeaways:

• Small Stuff Matters: Whether it's ensuring cobweb-free restrooms or aligned signs, paying attention to small details reflects how well the entire park is managed. This attention can significantly affect visitors' perceptions and experiences.
• Creating a Culture of Care: Consistent attention to minor details not only maintains cleanliness but also instills a culture of discipline and care among park staff. This can be infectious and elevate the whole team's commitment.
• Visitor Perspective is Essential: Regularly experiencing the park from a visitor's viewpoint can help identify areas needing attention. This practice ensures parks remain welcoming and beautiful, staying true to their purpose of creating lasting memories.

Don't wait for special visits from higher-ups to spruce up your park. Adopt the mantra: "Don't get ready; be ready." Every visitor deserves the same exceptional experience!

Take a listen to episode 303 to hear more strategies for park rangers and managers to view their parks through the eyes of visitors. It shouldn't be a surprise that visitors care that you maintain a high standard of cleanliness and care. They are always paying attention to details, so don't miss out on more ways that your attention to detail can make a big difference in parks.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 

"We need to inspire people, especially young people, with innovation. That is how we can change the world in a positive way.  Connect with Viktor

Glice website

Viktor's Website

Viktor on Instagram

 

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Viktor Meier is the cofounder and CEO of Glice®, a revolutionary company that has developed synthetic ice for a more sustainable ice skating experience. This conversation sheds light on how Glice® rinks are being used globally, from cold climates in Iceland to the sunny beaches of the Maldives, enabling ice skating in places and times previously thought impossible.

Viktor grew up in Switzerland surrounded by nature. His commitment to conserving our environment was deeply influenced by the Chernobyl disaster. His journey from diplomat-in-training to eco-innovator is truly inspiring.

Highlights from the episode:

• Viktor’s Journey:

  How growing up in Switzerland and witnessing the Chernobyl disaster inspired Viktor’s lifelong commitment to conservation and innovation.

• About Glice:

  The fascinating story behind Glice®, a synthetic ice that offers the feel and glide of real ice with zero energy and water usage.

• Impact on Parks:

  Discover how Glice® enables park systems in varying climates to introduce new recreational activities sustainably.

• Learning Opportunities:

  How parks can use Glice® to educate the public on sustainability and innovation.

• Future Prospects:

  The potential growth in sports and recreational activities in regions traditionally unable to support ice rinks.

Viktor’s vision doesn't stop at recreation. He believes innovation is our best path toward a sustainable future. By showing kids these advancements, we inspire the next generation to tackle climate change creatively. 

Whether you are a park ranger, manager, or an advocate for the environment, this episode is packed with inspiration and practical wisdom. Learn how integrating innovative products like Glice® can attract a new audience to your parks while promoting sustainable practices and conservation. Take a listen now to hear Viktor's advice on authenticity, humility, and the importance of learning and innovation.

 

"Because he died so early, there was no opportunity for him to really grow into what a lot of people think he was gonna become, which was the next director of the National Park Service and one of the leading conservationists in the nation."

Key Moments

04:06 Working in conservation, writing about science and natural history.

07:05 Writing a book in 2019 about George Melendez Wright

12:30 Zoom meetings, presentations, follow-up articles, interviews.

14:36 Early death led to unrealized potential in conservation; legacy left behind.

19:24 Early wildlife conservation efforts overshadowed by infrastructure.

22:27 George Wright's early influence on John Jarvis, the impact on park rangers, and policies that still persist today.

24:34 Preserve animals, protecting habitat, and National Parks.

32:32 Quaker professors value conservation, environment, and community.

35:53 Surprising connections with book while reading.

39:10 Seasonal jobs lead to few permanent positions.

40:04 Yosemite shooting sparks management issues in parks.

Connect with Jerry Emory

Purchase the Book

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 

George Melendez Wright was a trailblazer in conservation and wildlife management whose work continues to influence our national parks system today. Jerry Emory, an esteemed author and conservationist, has written an insightful biography, "George Melendez Wright, the Fight for Wildlife and Wilderness in the National Parks." In this episode, Jerry delves deep into the life and legacy of George Melendez Wright, a pioneering figure in the National Park Service. Our discussion touched on Wright's groundbreaking work, his relentless spirit, and the critical influence of his mentors.

This episode highlights:

• Legacy of Innovation: George Wright introduced science-based wildlife management in national parks, advocating against harmful practices like feeding garbage to bears and developing a recovery program for the trumpeter swan.
• Resilience and Dedication: Wright's ability to overcome cultural resistance within the National Park Service, fueled by his intellect and personality, serves as an inspiring example for current and aspiring park leaders.
• Importance of Mentorship: The role of Wright's mentors, including Joseph Grinnell, was foundational to his approach in wildlife conservation. Surrounding yourself with supportive and knowledgeable mentors can significantly shape one's career and impact.

This conversation is a fascinating journey into the history of conservation and the impact one individual can have on the protection and preservation of our natural heritage. Whether you're an aspiring park leader or a seasoned park ranger, this episode is packed with insights, historical context, and stories that highlight the challenges and rewards of working in national parks. Thank you, Jerry, for such a great conversation on the impact of George Melendez Wright.

 

 

"If you look back over the last 100 years of significant events in America's parks, state, national, local, that, you know, on that list of the top 10 or 15 things that's that's changed the way we manage parks is, how we did the pandemic." Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

We just celebrated a major milestone—300 episodes of the Park Leaders Show! This episode felt like a great opportunity for Phil Gains and I to reflect on what has changed in parks over the last decade and look towards the future. It's been an incredible journey of connecting with park managers, leaders, and thought leaders, and we're grateful for every listener who has been part of this adventure.

In this episode we talk about the evolution of our beloved parks. Some of biggest shifts came from the unexpected twists the pandemic brought. Here are three more takeaways from our conversation:

• Rising Visitation & Sustainability: Parks have seen a significant uptick in visitors, raising both excitement and sustainability concerns. How do we welcome more people while preserving our natural resources?
• Pandemic Impact & Innovation: The global pandemic has drastically changed park operations and management, leading to an increase in online interpretation and programming. We've had to adapt quickly, but the silver lining is the new ways we're connecting with our communities.
• Growth in Park Leadership: Over the past decade, we've witnessed advancements in workforce sophistication, visitor demographics, and the myriad challenges faced by park leaders. The Park Leaders Show has been there every step, evolving to discuss these critical changes.

A special shoutout to Phil Gaines for being such a significant part of this journey and to all our incredible guests and listeners. Starting this podcast was a way to merge my love for parks with business leadership concepts. It's been an absolute pleasure to make it happen. I look forward to continuing to bring you these conversations, including more on-location interviews and expand international park conversations. Let the adventure continue!

"Work-life balance means that you're trying to find a way to balance this so you're a complete person and your batteries are recharged." Key Moments

01:10 Peak of park busyness means a ranger is always on as a ranger.

05:29 Balancing work and life in park professions.

09:08 Passion for work requires deliberate disengagement.

11:52 Engaging in activities outside of work reduces stress.

13:38 Work-life balance leads to better performance.

17:03 Take a breath, step back, refocus.

21:45 The joys of the job are rewarding moments and fun challenges.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 

Being a park ranger isn’t just a job. For many of us, it’s a calling. But that doesn’t mean you have to sacrifice your own well-being. Phil Gaines and I talk about some practices that can easily be built into your routine and transform how you approach the ballance between your work and your life. As Phil says, "You are never not a park ranger, especially if you live in the park."

Finding a work-life balance is not just a modern buzzword. It is necessary for maintaining mental health, boosting creativity, and enhancing job performance. This is especially true for parks employees. Sometimes you need to slow down and recharge. During this conversation we highlight a few ways that have worked for us, inlcuding these four tips for finding balance.

1.  Prioritize & Make Lists
2.  Focus on 1 Task at a Time
3.  Take Breaks & Step Back
4.  Engage in Enjoyable Activities Outside Work

Whether you're knee-deep in summer activities or looking ahead to a much-deserved break, this episode is packed with insights that can help you navigate the busiest time of the year and beyond.

"Does it really make any difference if you do believe something, but are at the same time intolerant of someone who does not agree or concur in your beliefs?"

Key Moments

01:27  Meeting Freeman Tilden.

09:42 Starting a Career with Park Service at age 58.

11:54 Freeman Reevaluates National Park Service Principles and Writes "Interpreting Our Heritage" at age 71

14:59 Aiming for Visitor Engagement, Not Just Facts

.17:00 Becaming a Team for National Park Service

22:58 Lasting Impact of 47 years of Documented Experiences.

26:06 Focusing on Environment, Change, and Tolerance.

27:03 Human Interference with Nature, Moral Poverty, and Creating Positive Experiences

33:03 Presentation about Freeman Tilden at Ranger Rendezvous 47

Resources

Ranger Rendezvous Information

National Park Service Bio of Freeman Tilden

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Interpreting Freeman Tilden

In this episode, Walt Dabney returns to share share his extraordinary experience as a student trainee. Walt is the retired director of Texas State Parks and a former National Park Service employee who held various roles during his distinguished career. He even spent an entire year working closely with the legendary Freeman Tilden. Tilden was an author and is known as the Father of Heritage Interpretation. Throughout his career, he wrote works like "Interpreting Our Heritage" and "The World in Debt," and collaborated with notable figures like H. L. Mencken.

Imagine traveling 30,000 miles across the United States by car and train, visiting national parks, and engaging with park staff, colleges, and universities—all while being under the mentorship of one of the most influential figures in park interpretation. That's what Walt experienced in 1970.

In our conversation, Walt reflects on the invaluable life lessons he learned from Freeman, the lasting friendship they forged, and how Freeman’s teachings continue to influence park professionals and leaders to this day. For example, he emphasized the importance of personalized storytelling in park interpretation. 

Tilden also believed that the National Park Service played a crucial role in the moral fabric of the country, advocating for self-improvement and quality over materialism. Freeman Tilden’s insights go beyond just park interpretation. His guidance on self-change and passion-driven impact remains valuable life advice for us all.

Make sure to listen to this episode to learn about the profound impact of Freeman Tilden on park interpretation and learn why his wisdom extends beyond parks to life itself. Thank you to Walt Dabney for taking us on a journey back to those transformative times and sharing insights into your own years interpreting Freeman Tilden.

"The welcome station is where you are telling a visitor what to expect during the rest of their time with you."

Key Moments

05:58 First Impressions Matter at Parks

10:41 The Importance of Welcome Station Staff

16:34 Understanding Role vs. Purpose

19:06 Optimizing Park Efficiency 

21:41 Importance of Face Time with Park Rangers

24:57 Pre-Shift Meetings at Welcome stations

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

How to Have an Effective Welcome Station

One of the most crucial touchpoints in any park experience is the welcome station. Welcome stations are not just a checjpoint or stops as you enter a park. They are an opportunity to make a memorable start to a visitor’s journey. Welcome stations are the first impression visitors get of a park. During our conversation, Phil Gaines and I explain how knowledgeable, engaged staff can make or break that experience.

Imagine arriving at a state park and being greeted by a ranger who’s genuinely enthusiastic and well-informed. That’s what we’re aiming for. This kind of interaction shapes visitors' experiences. Effective welcome stations aren't just about giving directions. They're about managing capacity, educating visitors on rules, and representing the entire park system. Proper training and communication are key.

Pre-shift meetings are crucial to ensure consistent experiences for customers and students at the welcome station. They equip welcome station staff with the latest info, ensuring safety, efficiency, and courtesy. Disney does it, and so should parks.

It's not just about creating a role for a welcome station employee; it’s about their purpose. Creating positive interactions and being the friendly face of the park sets the tone for an unforgettable visit. Make sure to listen to this conversation between Phil and I for more ways to have an effective welcome station. 

"Parks can be a great antidote to social isolation and mental health struggles.  Yet the only way to do that effectively is to invest in our parks and make sure that the experience that people have when they go is positive and supportive of those health outcomes."

Key Moments

05:31 The Impact of Local Parks on Personal Growth

08:39 NRPA's origin and evolution, partnership with parks.

11:39 Protecting Natural Spaces for Future Generations

13:33 NRPA Resources and Geographical Connection

16:44 The Importance of Parks and Recreation for Community Health

21:49 Health and Tourism Being Vital for Community Welfare.

26:17 Partnerships Supporting Parks and Recreation.

Connect with Kristine

Bio on NRPA Website

NRPA.org

LinkedIn Kristine Stratton

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

While on my way to the National Association of State Park Directors conference in Lake Tahoe, I happened to share a ride with Kristine Stratton, the president and CEO of the National Recreation and Park Association (NRPA). Her friendly nature sparked a conversation where we discovered our shared passion for the challenges and opportunities that parks present across various states. It only seemed right to have her join for a conversation.

In this episode, Kristine shares her journey, from an outdoorsy upbringing in Maine and a career in public broadcasting to her influential role in environmental policy and now at NRPA. The NRPA is instrumental in supporting local parks and recreation nationwide, providing essential resources, advocacy, and professional development for over 164,000 full-time park professionals and millions of volunteers.

During our conversation Kristine and I discuss the impact of parks on community health, economic growth, and the well-being of residents, as well as the pivotal role of the NRPA in fostering connections and driving progress in the field. She also shares insights into the NRPA's initiatives, such as their professional development programs, federal grants, and significant legislative advocacy work.

Make sure to listen to this episode to learn more about the invaluable work of the NRPA and the profound difference well-supported parks can make in our communities. You do not want to miss Kristine's inspiring stories and her call to action for park leaders to utilize NRPA's vast resources to enhance their impact. 

If you’re a park leader, make sure to tap into NRPA’s member platform for training and guidance. Grow with their resources and connect with peers.