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Women in Customer Success Podcast

Marija S.Pilley

Podcast by Marija S.Pilley

  • 41 minutes 49 seconds
    134 - How Psychology led me into Customer Success - Emma Lampert

    How can a background in psychology and neuroscience shape a career in customer success?

    I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development. 

    Emma is a fractional leader for SaaS start-ups, focused on helping businesses grow through smart customer acquisition and retention strategies. She works with founders to create go-to-market plans that close big deals and build strong relationships with customers.

    Emma shared some of the most important lessons she has learned throughout her career, particularly the value of embracing failure as a part of growth.

    In this episode:

    • The impact of neuroplasticity
    • Practicing yoga
    • Transitioning from science to customer success
    • The concept of the Growth Rebel
    • Challenging traditional customer success views
    • Post-sales strategies
    • Recommendations for effective segmentation
    • Identifying key customer milestones
    • Embracing failure as a leader


    Some journeys remind us how powerful change can be, and Emma's story is one of them. This is an episode worth hearing, so don’t miss out - tune in now.

    Follow Emma!

    Emma’s website.

    This episode was brought to you by Deployflow.

    __________________________________________________
    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


    Follow:

    Women in Customer Success

    Host Marija Skobe-Pilley


    NEW - Women in Customer Success Courses:

    • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
    • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



    4 December 2024, 7:00 am
  • 36 minutes 55 seconds
    133 - How Appearance Shapes Professional Interactions - Alexandra Sagaydak

    What role does appearance play in shaping perceptions at work, especially in customer-facing roles? That's what you're going to learn from this episode from my guest, Alexandra Sagaydak, Chief Customer Officer at PeopleForce. 

    We talk about the importance of appearance in the workplace, especially in customer-facing roles, and how it can influence perceptions and interactions. Alexandra also shares her experiences of moving from Ukraine to Romania, her extroverted personality, and her passion for makeup and art. 

    We also talk about the unique challenges and rewards of working in a startup environment. Alexandra provides valuable insights about the world of startups, including the opportunities for career growth, the importance of adaptability, and the potential for burnout.

    In this episode:

    • Alexandra's background and move to Romania
    • Extroversion and social experiences
    • Alexandra's passion for makeup and art
    • The impact of appearance in the workplace
    • Alexandra's career journey in customer success
    • Working in startups
    • Advantages and challenges of startup life


    Whether you're considering a career in customer success, curious about the startup culture, or simply interested in makeup tips, don't miss this episode full of useful information and inspiration.

    Follow Alexandra!

    __________________________________________________
    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


    Follow:

    Women in Customer Success

    Host Marija Skobe-Pilley


    NEW - Women in Customer Success Courses:

    • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
    • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



    27 November 2024, 8:00 am
  • 47 minutes 17 seconds
    132 - How to Enable Others to Reach Their Full Potential - Nieves Canada

    How can you, as a leader, truly empower your team to reach their full potential? 

    In this episode, we discuss what it means to enable team members to recognise their potential or unique talents and how to approach difficult conversations.

    My guest is Nieves Canada, a leader in customer success and a passionate advocate for enabling others.

    Nieves shares with us her journey from being a translator to becoming an executive in the tech industry, she also discusses her purpose of empowering others to recognise their unique talents and thrive in their personal and professional lives. Nieves also shares valuable information about leadership, active listening, and the significance of building trust within teams. 

    In this episode:

    • Nieves's journey from translation to customer success
    • The importance of enabling others
    • Strategies for enabling team members and fostering trust
    • Building trust in leadership
    • Nieves's children's book


    It is stories that move us, and inspire us to do things. So, tune in for this one as I’m sure it will give you that extra boost of motivation much needed this time of year.

    Follow Nieves! 

    This episode was brought to you by Deployflow.

    __________________________________________________
    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


    Follow:

    Women in Customer Success

    Host Marija Skobe-Pilley


    NEW - Women in Customer Success Courses:

    • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
    • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



    20 November 2024, 7:00 am
  • 33 minutes 30 seconds
    131 - Career Transition: Moving From Sales to Customer Success - Sara Arecco

    What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships.

    Sara Arecco is the head of customer success and experience at Antavo, and a mentor at Women in Customer Success. Sara shares her experiences of moving from sales to customer success, the challenges of transitioning from a peer to a leader, and the importance of collaboration across departments.

    We also talk about her approach to building strong relationships with customers and how she fosters a supportive team environment, how she deals with leading a diverse team and imposter syndrome.

    In this episode:

    • Sara's career journey
    • Transitioning from sales to customer success
    • Building a customer success team
    • Building relationships with customers
    • Leadership strategies and team dynamics
    • Collaboration across departments for success
    • The importance of customer feedback


    Tune in to hear more about Sara's journey and how she approaches the challenges of customer success in a tech company. You’ll also hear about Sara's personal motivations, including maintaining work-life balance with the help of her beloved dog. Lots to take in and be inspired!

    Follow Sara!

    This episode was brought to you by Vitally.

    __________________________________________________
    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


    Follow:

    Women in Customer Success

    Host Marija Skobe-Pilley


    NEW - Women in Customer Success Courses:

    • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
    • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



    13 November 2024, 7:00 am
  • 38 minutes 15 seconds
    130 - Overcoming Imposter Syndrome: How to Feel Confident as a Woman in Tech - Ashley Stamps-Lafont

    Ever feel like you’re not good enough, even when you know you’ve earned your spot?

    My guest, Ashley Stamps-Lafont, opens up about her experiences with imposter syndrome, especially as a woman in tech leadership. Ashley is a customer success executive and full-time mom. Over her 15-year career, she has led over 100 post-sales professionals in both VC and PE-backed SaaS companies.

    Ashley and I talk about the emotions around the election results and how they resonate with many of us, especially women in the workplace. Ashley also opens up about her personal experiences with imposter syndrome and shares advice on overcoming self-doubt, and she introduces her fractional firm, SuccessRx, which is helping businesses and people with their customer success challenges.

    In this episode, we talk about:

    • Post-election day reflections
    • Empathy in leadership
    • Creating open forums for discussion
    • The importance of empathy in the workplace
    • Mentorship and support for women
    • Future-proofing careers in customer success
    • Mindset and behaviours for success
    • Overcoming imposter syndrome
    • Advice on marketing yourself


    Tune in and don't miss this conversation filled with useful information and inspiration for women in tech and customer success!

    Follow Ashley!

    This episode was brought to you by Deployflow.

    __________________________________________________
    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


    Follow:

    Women in Customer Success

    Host Marija Skobe-Pilley


    NEW - Women in Customer Success Courses:

    • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
    • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



    7 November 2024, 1:00 pm
  • 36 minutes 43 seconds
    129 - Building Relationships in PR and Customer Success - Pragya Dubey

    Pragya Dubey, Vice President of Global Services at Agility PR Solutions is my guest in this episode of the Women in Customer Success podcast.

    She talks about her career in public relations and customer success. With nearly two decades of experience, she shares insights on how the PR landscape has evolved, especially in the age of social media and the challenges that come with it.

    She is a leader in customer success, focused on building strong partnerships that help both the business and the clients succeed. She makes sure that people, processes, and business goals all work together smoothly. By building great relationships with clients, leading a motivated team, and focusing on long-term growth, she’s built a track record of success. Her approach ensures that both the company and its clients see real and lasting benefits.

    In this episode, we also talk about:

    • Evolution of public relations (PR)
    • Challenges in modern PR
    • Advice for PR professionals
    • The role of a VP in Global Services
    • Building relationships with clients
    • Principles of customer success
    • How to do PR for yourself


    Hit play and learn from Pragya’s experience. Whether you're in PR, customer success, or just looking for inspiration, this episode has something for you. Don’t miss it!

    Follow Pragya!

    __________________________________________________
    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


    Follow:

    Women in Customer Success

    Host Marija Skobe-Pilley


    NEW - Women in Customer Success Courses:

    • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
    • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



    23 October 2024, 6:00 am
  • 40 minutes 13 seconds
    128 - How to Own Your Career Growth - Angeline Gavino

    Are you saying 'yes' to opportunities that come your way?

    I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journey from the Philippines to Vietnam, where she has built a career in customer success. Angeline shared the importance of owning one's growth and seizing opportunities and advice for those starting their careers.

    We also talked about Angeline's recent adventure into podcasting with her show, CS RevSpeak. She told us about what motivated her to start the podcast which aims to provide resources and support for customer success leaders.

    Angeline is a Customer Success Leader with over 17 years of experience in the B2B SaaS industry. She has successfully built and scaled customer success organisations across four startups from pre-seed to growth stages. She is the Founder & CEO of CSRevSpeak, where she coaches CS leaders who carry a revenue quota and helps them establish effective CS operating models for revenue growth and upskill their teams to do expansion sales. She is also currently the Vice President of Customer Success at Katalon.

    In this episode:

    • The move from the Philippines to Vietnam
    • Angeline’s customer success career path
    • Advice: What experience teaches us
    • The importance of seizing opportunities
    • Launching the CS RevSpeak Podcast
    • Overcoming doubts in podcasting
    • Building a community

    Listen to the full episode to hear more about Angeline’s journey and her tips for career success. You'll gain valuable insights into building a rewarding career in customer success by understanding the importance of mentorship, community involvement, and leveraging past experiences. Our discussion reflects on how various roles, from support to operations, all play a part in shaping a fulfilling journey in customer success. 

    Follow Angeline!

    This episode was brought to you by Deployflow.

    __________________________________________________
    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


    Follow:

    Women in Customer Success

    Host Marija Skobe-Pilley


    NEW - Women in Customer Success Courses:

    • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
    • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



    16 October 2024, 6:00 am
  • 29 minutes 25 seconds
    127 - Transforming Customer Success with AI - Nádia Vieira

    What does it take to create great customer experiences globally? 

    Tune in and hear about the latest innovative strategies that combine AI, automation, and community management from Nádia Vieira, Manager of Global Digital Customer Success at LinkedIn Sales Solutions.

    We talk about her journey from aspiring journalist to a key player in customer success, the importance of creating personalised experiences for customers, and the potential of AI in improving customer experiences. 

    Nádia shared insights into how her team is using AI to provide personalised recommendations and improve customer engagement, making the digital journey more effective. 

    In this episode, you'll learn about:

    • Nádia's transition from journalism to customer success and her path to LinkedIn
    • The role of community management in customer success
    • Scaling customer success through digital strategies and automated journeys
    • The impact of AI on personalising customer experiences 

    Tune in and learn how to use AI to create meaningful customer experiences.

    Follow Nádia!

    This episode was brought to you by Vitally.

    __________________________________________________
    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


    Follow:

    Women in Customer Success

    Host Marija Skobe-Pilley


    NEW - Women in Customer Success Courses:

    • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
    • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



    9 October 2024, 6:00 am
  • 36 minutes 29 seconds
    126 - How to Lead Teams With Empathy While Still Achieving Amazing Results - Irina Vatafu

    How can empathy be a game-changer in leadership? 

    In this episode, I had the pleasure of talking to Irina Vatafu, the Head of Customer Success at Custify. In her career journey, from her early beginnings to leading high-performing teams, intuition has played a key role in making tough decisions along the way. We talk about how empathy can be a superpower in leadership, transforming the way you interact with both your team and your customers while still driving success.

    Irina thrives in roles that require effective communication, problem-solving, and empathetic engagement. One of Irina's key strengths is her ability to create a collaborative and supportive workplace that consistently delivers exceptional experiences and fosters strong customer loyalty. 

    Here’s what you’ll learn:

    • Irina’s inspiring journey in customer success and what she's learned along the way
    • Listening to your gut feeling and intuition when making hard decisions
    • How to build strong relationships with your customers and team members
    • Irina’s idea on leading with empathy and why it’s important
    • What it's like to be the Head of CS


    Hit play and discover how to lead with empathy, build trust, and guide your team to success. Growth happens when you take the time to understand those around you and lead with both your head and your heart.

    Follow Irina! 

    This episode was brought to you by Deployflow.

    __________________________________________________
    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


    Follow:

    Women in Customer Success

    Host Marija Skobe-Pilley


    NEW - Women in Customer Success Courses:

    • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
    • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



    25 September 2024, 6:00 am
  • 32 minutes 21 seconds
    125 - How to Transition From Academia to Customer Success - Charlotte Jupp

    Curious about what it takes to transition from the world of academia to an entirely new career in customer success? In this episode, Charlotte takes us on an incredible journey from the halls of Oxford University, where she earned her PhD, to the world of customer success - leading teams in the heart of New York City.

    Charlotte Jupp is the VP of Customer Success. She empowers and advises cybersecurity teams and C-suite stakeholders on how to strengthen their control and risk analysis across cybersecurity domains, allowing for security posture determination, prioritisation, and measurable improvement, driving product value, adoption, and usage. Charlotte leads teams to achieve exceptional ARR growth and customer retention with a hands-on attitude. 

    Here’s what you'll learn:

    • Transitioning from academia to customer success 
    • Building customer success teams from the ground up 
    • Finding comfort in something completely new 
    • One key lesson that her current role taught her 
    • Facing challenges as a woman in a male-dominated industry 
    • Responding to gender stereotypes in cybersecurity


    Hit play and learn how to break barriers, build confidence, and build your own path to success. Growth doesn’t happen by staying where it’s safe. It happens when you take those bold steps into the unknown and trust yourself to figure it out along the way. Charlotte’s journey is proof that with determination, curiosity, and a willingness to adapt, you can succeed in places you never imagined. Don’t be afraid to challenge yourself, take risks, and create your own unique path.

    Follow Charlotte!

    This episode was brought to you by Vitally.

    __________________________________________________
    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


    Follow:

    Women in Customer Success

    Host Marija Skobe-Pilley


    NEW - Women in Customer Success Courses:

    • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
    • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



    18 September 2024, 6:00 am
  • 38 minutes 6 seconds
    124 - Career Advancement Secrets: Moving Up Within the Same Company - Rebecca Wallace

    Want to know the secrets to climbing the corporate ladder without ever leaving your company? In this episode, we’re talking about the essential skills and strategies you need to master to move up the ladder and secure leadership positions - all while staying with the same company. 

    My guest, Rebecca Wallace, is the Senior Director of Customer Success & Support at Workiva. She shares her incredible career journey, providing valuable advice on how to grow and succeed within the same organisation. We explore what it takes to build a strong career path and how to smoothly transition into leadership roles. 

    But that's not all, you'll also learn about:

    • Building relationships with managers
    • Crucial considerations for moving up in your career
    • Rebecca’s secrets for moving up in your career
    • People leadership skills


    Whether you’re aiming for a management position or eyeing a top leadership role, this episode will enable you to start working on it with confidence. Learn how to handle your career transition, build lasting relationships that support your growth, and make every move count. If this sounds like a good plan, then play this episode to be able to reach the peaks of that career path curve.


    Follow Rebecca!

    This episode was brought to you by Deployflow.


    Enjoyed this episode? Subscribe to the Women in Customer Success podcast for more inspiring stories and tips to help you advance your career in customer success.



    __________________________________________________
    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


    Follow:

    Women in Customer Success

    Host Marija Skobe-Pilley


    NEW - Women in Customer Success Courses:

    • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
    • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



    4 September 2024, 6:00 am
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