Break Point

Break Point

Chuck Tomasi

Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your host, Chuck Tomasi, Sr. Developer Advocate for developer discussions. Chuck talks to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they've built, and other interesting people in the ServiceNow ecosystem. Take a break with Break Point.

52 minutes 42 seconds

CreatorCon 2024 Recap with Chuck and Lauren
Knowledge 24 is in the books. This episode is just Lauren and me reflecting on some of our favorite memories while they're still fresh.

Topics
- 00:00 Welcome/Intro
- 02:27 Writing a lab
- 09:31 Putting together keynote
- 18:47 The new developer theme
- 22:36 Hackathon
- 24:23 MVPs
- 27:27 The Japan closing session
- 31:58 Pranav's contributions
- 33:45 Closing party
- 35:21 Dev Advocate Photo Op
- 37:53 Taking a look at
- 42:34 Call to action
- 48:45 Outro
Links
- This episode's blog link
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15 May 2024, 7:00 am
36 minutes 54 seconds

Here Comes CreatorCon with the Dev Advocates
Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year.

Topics
- 00:00 Welcome/Intro
- 02:35 What the advocates are doing
- 15:44 Dos and Don'ts for Knowledge
- 24:00 What we would attend if we could
- 34:01 Outro
Links
- Advocate content
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1 May 2024, 7:00 am
37 minutes 43 seconds

Powerful demos with Anoosha Garimella and Amit Kumar
As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos

Topics
- 00:00 Welcome/Introductions
- 12:18 Why demos?
- 14:25 The audience
- 17:19 Good demos vs bad demos
- 21:08 Preparation planning
- 28:21 Delivering the demo
- 30:53 After the demo
- 34:32 Contact info
- 35:33 Outro
Links
- Anoosha Garimella
- Amit Kumar
Highlights
- Who - Know your audience size, their depth on the subject, and their expectations
- When - Know your time allotted and shoot for 10-20% less time to allow for Q&A
- Why - Understad the purpose/objetive of the demos
- What - Know the subject you are expected to demonstrate
- Where - Determine if your demo is being delivered remotely in-person, the venue location, etc.
- How - Understand the technology required. Zoom, recordings, mics, projectors, adapters and so on.
- Practice, practice, practice and follow up!
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17 April 2024, 7:00 am
17 minutes 1 second

Live from Washington DC with Allen Andreas and Kanika Tolver
Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release.

Topics
- 00:00 Welcome
- 01:21 Intros and Thoughts on Washington DC release
- 04:31 Thoughts on AI
- 07:16 ServiceNow career storiees
- 12:29 Advice for people starting their ServiceNow journeys
- 15:41 Outro
Links
- Video: Full keynote
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3 April 2024, 7:00 am
51 minutes

Casual Conversation with Chuck Tomasi
It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck.

Topics
- 00:00 Introduction
- 01:59 History of Break Point
- 04:16 Relationship with Siblings
- 06:51 Chuck's Wife, Donna
- 13:09 Conventions
- 16:16 Exploratory Career Path
- 21:11 Story of "The Bowtie"
- 26:43 Battle with Cancer
- 32:36 Knowledge
- 38:57 Lasting Impact at ServiceNow
- 42:15 Finding Passion in a Career
- 45:20 Conclusion & Surprise!
Links Check out the other ServiceNow podcasts.
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20 March 2024, 2:00 pm
27 minutes 43 seconds

Flow Designer & Workflow Studio with Jingfei Chen
Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success.

Topics
- 00:00 Intro/Welcome
- 05:33 Flow Designer overview
- 09:17 Why Workflow Studio
- 11:34 FAQs
- 14:35 Support for legacy workflow editor
- 16:08 The roadmap
- 23:18 Advice for newcomers
- 25:01 Contact info
- 26:11 Outro
Links
- Jingfei Chen on LinkedIn
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6 March 2024, 7:00 am
45 minutes 41 seconds

SDK in Washington D.C. with Jay Couture and Patrick Wilson
We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is.

Topics
- 00:00 Welcome/introductions
- 12:57 SDK Overview
- 18:40 Who is it for?
- 23:25 How it works
- 27:04 Recommendations for using the SDK
- 29:39 Syncing
- 32:34 Security
- 34:31 Supported NPM packages
- 36:41 The roadmap
- 40:23 SDK at CreatorCon 2024
- 42:21 Contact info
- 43:39 Outro
Links
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21 February 2024, 7:00 am
34 minutes 23 seconds

Washington D.C. with the Developer Advocates
Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest release.

Topics
- 00:00 Intro/Welcome
- 01:39 #5
- 07:26 #4
- 14:21 #3
- 20:34 #2
- 25:19 #1
- 32:12 Outro
Links
- Content calendar
- Washington D.C. Release Notes
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7 February 2024, 7:00 am
33 minutes 42 seconds

Career Conversation With Herb Thompson
It doesn't matter what your background is - if you're thinking about getting into ServiceNow or know someone who is, we have a story for you...

Topics
- 00:00 Welcome/Introduction
- 08:19 Career transition to ServiceNow
- 09:48 The different programs
- 13:56 Author
- 16:02 Success stories
- 25:40 Career highlight
- 28:28 Words of Advice
- 31:50 Contact info
- 32:29 Outro
Links
- LinkedIn
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24 January 2024, 7:00 am
32 minutes 29 seconds

From Admin to CMA with Chris Schuh
To go from ServiceNow Admin to Certified Master Architect is an incredible journey. Our guest today shares his insights on how he made that happen and why.

Topics
- 00:00 Welcome/Introduction
- 06:38 Before ServiceNow
- 08:06 Getting started on ServiceNow
- 09:16 Best part of the job
- 11:02 From admin to CMA
- 13:10 Motivation
- 17:32 The ServiceNow Magician
- 22:03 Career highlight (so far)
- 24:01 Continuous improvement
- 26:11 What did you learn this week
- 27:56 Words of advice
- 29:49 Contact info
- 30:37 Outro
Links
- LinkedIn
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10 January 2024, 7:00 am
53 minutes 11 seconds

2023 Year In Review with the Dev Advocates
2023 has been quite a busy year for us all. In this episode, we're joined by our fellow dev advocates to go over our own top 5 lists and a quick peek at what we're looking forward to in 2024.

Topics
- 00:00 Welcome/intro
- 02:03 Number Five
- 09:32 Number Four
- 17:34 Number Three
- 24:55 Number Two
- 35:19 Number One
- 47:39 Looking forward
- 50:31 Outro
Links
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See omnystudio.com/listener for privacy information.
27 December 2023, 7:00 am
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