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The Community Karma Podcast

Erin Jones & Carrie Hill

Growth. Brand. Community. We want to show marketers and business owners how to holistically grow their brands via a community.

  • 15 minutes 31 seconds
    Episode 27 - Making Transitions - Chaos-Proofing Your Community Management Strategy

    Your community is expanding, and maybe, so is your team.  How do you handle people internally coming into managing your community?


    19 October 2020, 8:00 pm
  • 27 minutes 25 seconds
    Episode 26: Getting Back to Work? Messaging & Communication are Key

    Show Notes: 
    Getting Back to Work?  Messaging & Communication are Key


    • Changes day to day - be consistent
      • Even if the daily message is "same as yesterday" it helps the audience know you updated recently
      • If you're doing something different from the norm - make SURE people know that
    • Be easy to get ahold of - post your phone & email & livechat or a form
    • Be Flexible - if a customer shows up w/o a required mask - have one available for them to use (sterile - disposable) etc.
    • SHOW you're proactive
      • Clean between customers
      • Have to sign a ticket? Is the PEN clean? Can you skip the signature?
    • Have to go into someone's home? Send them an email BEFORE you go that sets the expectation.  Will the tech wear PPE? Should you (customer) wear a mask? Etc.
    16 June 2020, 8:00 pm
  • 36 minutes 42 seconds
    Episode 25 - Pivots and Possibilities

    Great ideas for pivoting when you cant "operate as usual"


    17 April 2020, 2:00 am
  • 34 minutes 1 second
    Ep 24: Has the time has come to work ON your Business - Instead of in it?

    Erin & Carrie explore the concept of working on your business versus in your business.  Are you making your brand stronger during down time? 

    9 April 2020, 9:00 pm
  • 43 minutes 43 seconds
    Episode 23: Changing Lanes - Reshaping Your Business In A Time of Uncertainty

    We're Being forced to think outside the box.  Are you going back inside the box when this is over?

    27 March 2020, 4:00 am
  • 43 minutes 14 seconds
    Episode 22: Your World Is Now Remote

    Erin & Carrie discuss dealing with your community from a distance.

    20 March 2020, 4:00 pm
  • 22 minutes 39 seconds
    Episode 19: Tooting Your Own Horn Without Blowing It

    Talking about you, who you are, and why you do what you do is important if you want customers to PICK you - if they don't know you, why would they choose you?


    13 March 2020, 2:00 am
  • 33 minutes 33 seconds
    Episode 21 Community In Crisis - How Can You Help?

    Nobody likes operating in crisis mode - but sometimes its inevitable.  How can you help your community without giving the impression you're "cashing in"?  Carrie & Erin give you some helpful advice!

    6 March 2020, 5:00 am
  • 35 minutes 19 seconds
    Episode 20: Wanna be a big fish? Shrink your pond

    Carrie and Erin discuss tactics, tips, and pitfalls to expanding your business when maybe its better to shrink your "pond."  They also discuss the recent shutdown of Brandless (have you listened to Episode 17 yet?)

    21 February 2020, 5:00 am
  • 27 minutes 59 seconds
    Episode 18: B2B Community Collaboration

    How can businesses partner to "get the word out" and share the cost of promotion? 

    14 February 2020, 4:00 am
  • 34 minutes 32 seconds
    Episode 17: Don't Alienate the Base - A Case Study

    Erin Jones & Carrie Hill take a look at Brandless and their recent product line/pricing change and their mistakes that led to a very disgruntled client base.

    7 February 2020, 7:00 pm
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