In this episode, a pickup of an RCC livestream I hosted in November 2024, Doug Norris, Senior Vice President and Chief Demographer with Environics Analytics and nationally renowned expert on the Canadian Census and demographic trends, with 40+ years of experience in social statistics, takes us through the current state of demographics in Canada.

About Doug

One of Canada’s leading experts on the Census, Doug Norris, Ph.D., is a Senior Vice President and Chief Demographer at Environics Analytics. He joined this company in 2006 after nearly 30 years with Statistics Canada, where he earned the nickname of “Mr. Census” in his role as Director General of Social and Demographic Statistics. 

Currently, Dr. Norris assists companies, government agencies and not-for-profit organizations in using census and other statistical information for planning and marketing projects. And he frequently writes articles and delivers speeches on demographics, immigration, ethnicity and the family. An adjunct professor ​at the University of Alberta, he serves on several steering committees related to the use and development of social data. 

Dr. Norris holds Bachelor of Science and Master of Science degrees from McGill University and a Ph.D. in biostatistics and demography from Johns Hopkins University. In 2006, Statistics Canada honoured him with a lifetime achievement Award for Career Excellence in recognition of his exceptional contribution to the agency. That same year, the Canadian Population Society also awarded Doug a Lifetime Achievement Award for “Outstanding Contributions to Canadian Demography.”

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

In this episode of the Voice of Retail podcast, Yorkdale Shopping Centre's VP and GM, Michael Renaud, provides insights into what makes Yorkdale a top shopping destination in North America. Located in Toronto, the center sees 18 million visitors annually and generates $2,400 per square foot, making it Canada's most productive mall. Renault attributes Yorkdale's success to its prime location, curated mix of luxury and essential retailers, and a commitment to experiential shopping. Initially opened in 1964, Yorkdale was designed to be a premier shopping destination, which is evident in its enduring appeal and expansive layout.

Renault describes Yorkdale's strategy of creating immersive experiences rather than relying on large-scale attractions. By leveraging high-quality design and curation, Yorkdale enhances its role as a social and commercial hub tailored to Toronto's urban landscape. The team's support extends to retailers through design collaboration, innovative leasing practices, and a robust marketing program that bridges physical and online shopping.

Looking forward, Renault envisions Yorkdale enhancing the entire visitor experience—from arrival to checkout—to foster a calming, engaging atmosphere. With new retailers like Simons on the horizon, Yorkdale aims to sustain its relevance and appeal. Renault concludes by emphasizing Yorkdale's broader role in Toronto's culture, not just as a shopping center but as a community destination.

About Michael

Michael Renaud is the director and general manager of Yorkdale Shopping Centre, managed by Oxford Properties Group. With over 12 years at Oxford, Michael initially oversaw office properties before transitioning to retail portfolios in 2024.

Yorkdale, co-owned by Oxford Properties and AIMCo, is one of Canada's premier shopping destinations, spanning 2 million square feet and featuring 270 stores, including Canada's largest selection of luxury brands. Oxford Properties manages a global portfolio of 150 million square feet across office, retail, industrial, and other property sectors.

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

In this episode, Rob Dunlap, Generative AI Practice Leader, IBM explores how AI can offer retailers a genuine ability to revolutionize their business processes and models and help drive leaps of productivity across various aspects of their business, including personalized recommendations, predictive inventory management, automated customer service, and intelligent fraud detection. Rob and I will explore the evolving power of AI to augment human expertise, reduce costs, and create seamless, unified experiences. 

About Rob

Rob leads IBM Canada’s Generative AI consulting practice, a team of consultants, data scientists and developers who build leading-edge solutions for IBM clients. His team focuses on leveraging technology from domains like Customer Engagement, Supply Chain, Employee Support, IT Operations and other fields, to revolutionize business processes. IBM Canada’s Generative AI team is currently leading many transformative AI programs for our clients across industries such as Retail, Consumer Products, Travel & Transportation, Financial Services, Public Services and more. 

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

In this engaging interview, Eric Morris, Managing Director of Google Retail in Canada, shares holiday season insights for retailers. Leveraging over two decades of experience at Google, Eric discusses the critical role of personalization, AI, and content-driven strategies in meeting the evolving demands of Canadian consumers. Noting that holiday shopping habits are shaped by weather, calendar shifts, and economic indicators, he emphasizes the need for real-time adaptation.

Morris highlights how Google's search data and weekly consumer surveys offer retailers valuable insights into changing preferences, with unbranded searches—where shoppers are simply seeking "the best" options—on the rise. He also explains the power of platforms like YouTube, with videos such as "haul" or "try-on" videos driving significant purchase decisions.

AI emerges as a transformative tool, enabling retailers to analyze first-party data, personalize experiences, and optimize media spending. Google's Gemini AI and tools like Performance Planner are instrumental in helping retailers predict demand and refine advertising tactics for better returns on marketing investment. Additionally, Google Lens makes a visual impact by allowing consumers to shop directly from images, underscoring a shift towards intuitive, visually driven shopping experiences.

In closing, Morris encourages retailers to harness these tools and adapt their strategies, especially with this year's extended pre-Black Friday period, to optimize their holiday sales season.

Online resources

• Performance Planner: https://ads.google.com/intl/en_ca/home/tools/performance-planner/
• Performance Max: https://ads.google.com/intl/en_ca/home/campaigns/performance-max/

Key Trends

• 2024 will be the most researched holiday season, both in store and online:
• Searches have become more personalized: 
• Shoppers are looking for a more immersive experience: 
• AI is the gateway to winning shoppers this holiday season 
• The cyber shopping period is actually longer than BFCM
• The holiday halo marks the beginning of self-gifting:

o   The post-holiday season extends beyond boxing day. In fact there’s a growing rise of ‘self-gifters,’ and shoppers who come back due to product returns or gift cards creating an opportunity for retailers to focus on loyalty and returning customers. 63% of post-holiday shoppers consider loyalty programs in their decision-making. [3]

[1] Google commissioned Ipsos Consumer Continuous, US, CA, UK, FR, DE, IT, AU, JP, IN, CN, BR, MX, ES, ZA, KR ~n=280-740  online consumers 18+ per market that plan to shop for the holidays. Sep 3-6, 2024

[2] Google commissioned Ipsos Consumer Continuous, US, CA, UK, FR, DE, IT, AU, JP, IN, CN, BR, MX, ES, ZA, KR  ~n=500-1000 online consumers 18+ per market. Sep 3-6, 2024

[3] Google/Ipsos, Holiday Shopping Study, Online survey, Canadians 18+ who conducted holiday shopping activities in past two days (n=428). Dec 26, 2023 - Jan 3, 2024

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

On this episode a recording of the RCC x Leger Holiday Shopping livestream dissecting the 7th annual,  2024 RCC+ Leger Holiday Shopping Survey.  We discuss holiday shopping dynamics and navigate what sales and value mean this year, gift card preferences, online vs. in-store shopping trends, and key factors driving retailer choices.

My guests  Luc Dumont  Senior Vice President, Insights and Andrian Buchmann AVP from Leger & Sean McCormick, Vice President Business Development from Moneris Data Services will discuss what the insights of this year’s survey mean for retailers.

Survey Highlights and RCC members can download the entire survey here:

https://www.retailcouncil.org/research/rcc-x-leger-holiday-shopping-survey-2024/

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

In this special ENCORE EPISODE worth a second, or perhaps your first listen, meet Toronto-based Michael Bungay Stanier, best known for The Coaching Habit, the best-selling coaching book of the century, today talking with me about his most recent book, How to Work with (Almost) Anyone. It's a fantastic conversation. Michael is a thoughtful and engaging guest, and we talk about the hard truth: most of us leave the health and fate of our at-work relationships to chance. We say "Hi," exchange pleasantries, hope for the best, and immediately get into the work. Through our conversation and his book, Michael shows and tells us how to build the Best Possible Relationship with the key people at work.

About Michael

Michael Bungay Stanier is at the forefront of shaping how organizations around the world make being coach-like an essential leadership competency. His book The Coaching Habit is the bestselling coaching book of this century, with over a million copies sold and more than ten thousand five-star reviews on Amazon. In 2019, he was named the #1 thought leader in coaching, and in 2023 won the coaching award from Thinkers 50, “the Oscars of management”. Michael was the first Canadian Coach of the Year, has been named a Global Coaching Guru since 2014, and was a Rhodes Scholar. His most recent book, How to Work with (Almost) Anyone, shows how to create psychological safety by building the Best Possible Relationship with the key people at work.

Michael founded Box of Crayons, a learning and development company that had helped hundreds of organizations transform from advice-driven to curiosity-led. Learn more at BoxOfCrayons.com. Michael is a compelling speaker and facilitator, combining practicality, humour, and an unprecedented degree of engagement with the audience. He’s spoken on stages and screens around the world in front of crowds ranging from ten to ten thousand. His TEDx talk has been watched by a million and a half people. Learn more at MBS.works. En route to today—and these are essential parts of his origin story—Michael knocked himself unconscious as a labourer by hitting himself in the head with a shovel, mastered stagecraft at law school by appearing in a skit called Synchronized Nude Male Modelling, and his first paid piece of writing was a Harlequin Romance-esque story involving a misdelivered letter … and called The Male Delivery.

Learn more at www.MBS.works

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

Meet Dr. Rebecca Homkes, who talks about the thinking behind her latest book "Survive, Reset, Thrive: Leading Breakthrough Growth Strategy in Volatile Times," a must-read book that offers a powerful framework for navigating today's volatile business environment.  

We introduce Rebecca's background and professional journey before delving into the book's central theme: volatility in today's business environment. While it may seem that volatility has always been a part of professional life, she explains why today's uncertainty is unique and why retail leaders should stop relying solely on traditional planning tools. Instead, they should embrace preparation to better adapt to unpredictable shifts.

We explore how thinking that uncertainty can benefit challengers over incumbents is maybe asking the wrong question, why preparation is vital, and the practical tools leaders can use to thrive in ambiguity. 

About Rebecca

Dr. Rebecca Homkes is high-growth strategy specialist and the founder of a boutique consultancy firm, advising CEOs and executive teams focused on growth and success through uncertainty. She is a Lecturer at the London Business School (LBS)’s Department of Strategy and Entrepreneurship, Faculty at Duke Corporate Executive Education, Advisor and Faculty at Boston Consulting Group University, and previous Fellow at the London School of Economics (LSE)’s Centre for Economic Performance.

Dr. Homkes is also the director of the Young President’s Organization (YPO) global Active Learning Program (ALP); a former partner with GrowthX, a Silicon Valley investment ecosystem and innovation consultancy; and the faculty lead of fintech scaleup accelerators.  A global keynote speaker, she is a member of several advisory boards, directed the joint McKinsey & Co and LSE Centre for Economic Performance Global Management Project from 2007-2014 and has written for publications such as the Harvard Business Review, Businessweek, Fortune, and Forbes.

A Marshall Scholar, she received her PhD and MSc from the London School of Economics in International Economy.  Prior to LSE, Dr. Homkes received two degrees at Indiana University: BS (Honors) in business administration alongside a BA (Honors) in Political Science where she was a Wells Scholar and graduated as the schools’ top graduate in 2005 and its sole Herman Wells Scholar.  She previously served as a Fellow at the White House’s President’s Council of Economic Advisors and has worked in strategy consulting with Bain & Co. She lives between Miami, San Francisco, and London.

Indigo

Amazon

https://www.rebeccahomkes.com/

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

In this episode, meet Frédéric Aubé, the visionary founder and CEO of Cozey, a fast-growing player in the North American home furnishings market. Fred’s journey began with a simple observation during his days as a McGill University student: the frustration of moving bulky furniture through tight spaces in Montreal apartments. Inspired to make life easier for urban dwellers, he launched Cozey in 2020 with a mission to create modular, easy-to-assemble furniture that combines style with convenience.

Fred shares his story, from growing up in a family of entrepreneurs to founding Cozey right before graduating, all while navigating the challenges of starting a business during the pandemic. We delve into what sets Cozey apart in the crowded home furnishings space, from its customer-centric design to its commitment to quality.

Fred also offers a behind-the-scenes look at Cozey’s growth strategy, including the transition from a purely direct-to-consumer (DTC) model to physical retail with the recent openings in Toronto and Vancouver. He explains how this shift has enhanced customer engagement and influenced Cozey’s plans for future expansion.

Looking ahead, Fred discusses the evolving role of physical retail for DTC brands and shares his advice for independent retailers competing in today’s bifurcated retail environment. Don’t miss this insightful conversation about entrepreneurship, innovation, and the future of retail.

Tune in for a deep dive into how Cozey is redefining the home furniture experience!

About Cozey

• Website: cozey.ca (Canada) and cozey.com
• Instagram: @cozey
• TikTok: @cozey
• YouTube: @HeyCozey
• Linkedin: /CozeyCanada

Cozey | New York City Pop-Up

Cozey, a North American leader in home living and furniture solutions, is excited to announce the arrival of its first-ever retail space in the United States through its opening of a pop-up location in New York City’s SoHo neighborhood on October 10, 2024.

Located at 210 Lafayette Street, the 12,000 square-foot, two-storey pop-up is designed to be fully accessible and pet-friendly. The showroom floor is furnished with Cozey’s expanding line of beautiful and innovative furniture including its original and newest modular sofas (the Atmosphere and Luna, respectively), accent chairs, smart shelving units, coffee tables, side tables, and more.

The NYC pop-up comes just months after the arrival of Cozey’s inaugural brick-and-mortar location which opened in Toronto in March of this year, followed closely by pop-ups in two other major Canadian cities, Montreal, and Vancouver.

New York is the latest spot in a series of exciting milestone store openings for Cozey as it continues to strategically expand its physical presence across North America and blend the ease of online shopping with the benefits of in-store shopping, continuing its commitment to constantly improve customer experiences. 

Location: 210 Lafayette Street, New York, NY 10012, USA

• Open from October 10, 2024, through to January 2025
• Store Hours: 10am to 8pm daily

About Frédéric 

Frédéric Aubé's journey into the furniture industry began with a simple yet profound observation during his time at McGill University, where he faced the common struggle of moving bulky couches through tight spaces in small Montreal apartments. This experience sparked an idea: why not create a sofa that was not only easy to assemble without tools but also customizable and adaptable to changing needs for the modern, urban lifestyle? He quickly turned this insight into reality, launching Cozey in June 2020, just months before graduating McGill University. Under Fred’s leadership, Cozey has become known for its modular, stylish, high-quality, easy-to-assemble furniture and its commitment to customer-centric design and experience.

Fred’s vision extends beyond business success; he aims to make Cozey the world’s largest furniture retailer while maintaining a focus on exceptional customer experiences and community contribution. His journey from a student struggling with bulky furniture to the CEO of a pioneering company is a testament to his innovative thinking, resilience, and dedication to making life simpler and more comfortable for his customers.

Prior to founding Cozey he held positions at Tonus Capital and served on the board of Bestar. Frédéric Aubé attended McGill University from 2017 to 2020, where he pursued an Honours Economics & Finance, B.A. degree. Fred also played four years in the Canadian Hockey League amassing over 100 points in 250 games.

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

Jim Fielding's dynamic career has spanned senior leadership roles at top global brands, including Disney, DreamWorks, and Twentieth Century Fox, anchored in experience and an early career at The Gap, Lands' End, and as CEO of Claire's Stores; He joins me in an exclusive interview to talk about this new book ALL PRIDE, NO EGO: A Queer Executive's Journey to Living and Leading Authentically with leadership, retail and life lessons you need to hear. ENCORE EPISODE

About Jim

Jim Fielding is a partner at Archer Gray and president of its Co-Lab Division. A retail and media industry veteran, Jim served as president of Disney Stores Worldwide and led global consumer experiences at DreamWorks and Twentieth Century Fox. His early career experience included top international brands, from The Gap to Lands' End. Jim later served as CEO of Claire's Stores, Inc. He is the author of ALL PRIDE, NO EGO: A Queer Executive's Journey to Living and Leading Authentically (Wiley, August 15, 2023). Jim's expertise combines storytelling, product innovation, merchandising, and consumer experiences. He is an active community leader and philanthropist, a founder of the Queer Philanthropy Circle, and serves on the board of directors for the Indiana University Foundation. Jim has served as an executive-in-residence for IU's Office of Diversity, Equity, and Inclusion and a board member for GLSEN, Make-A-Wish International, and the American Red Cross. He is based in Atlanta, GA and Northport, MI.

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

In this episode, recorded live at the RCC Retail Marketing Conference in Toronto, join me for a fast-paced discussion with John Fanous Head of Industry, eCommerce & Omni-Channel Retail, Google. We cover the current marketing strategy, communications, tools and tricks to reach an increasingly saturated, diverse shopper and reluctant media consumer. We’ll talk about what’s working, what’s changed, what’s not working and the forecast and thinking for Holiday and into 2025.

About John

John is Google and YouTube's Head of Omni-Channel Retail for Canada. He is an accomplished and recognized leader in Canada's omni-channel shopping ecosystem, helping organizations (ranging from startups to Fortune-100 retailers) make the pivot to digital shopper engagement for over fifteen years.

John joined Google nine years ago, and has helped lead partnerships with some of the fastest growing omni-channel retailers in North America over that time - with a focus on attribution/measurement via technology and AI adoption, digital education for C-suite partners, and helping retailers build new profit centers through initiatives including Google Retail Media.

John is a past recipient of Marketing Mag's Top 30 Under 30 award, and has had his retail insights published in major Canadian platforms including The Globe & Mail, Financial Post and Yahoo! Finance, in addition to national TV interviews with CTV News Channel and Canada AM.

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world. 

In this episode, Meet Carson Arthur and hear about his journey from a media personality to an independent small retailer, launching Carson's Garden & Market in Prince Edward County. Carson shares his product sourcing strategies and challenges, advice for his fellow indie retailers, SMB growth strategies for governments, and plans for an exciting future. 

About Carson

Over the last 25 years, Carson has taught homeowners how to raise the value of their homes through outdoor renovations while maintaining a focus on environmentally friendly choices. He is a tv mainstay as part of the North American Cityline team as a landscape designer and outdoor expert. He has also been the host and guest expert on several tv shows that can be seen all around the world. He writes for several publications about outdoor design and appears regularly in a variety of magazines with guest articles and hosts his own radio show right here in Canada  Carson is the author of the sold-out book Garden Designs for Outdoor Living and has a new book called Vegetables, Chickens and Bees where he teaches new gardeners how to grow food and become more sustainable in their own outdoor spaces. In 2019, Carson opened his namesake market in Prince Edward County. With a focus on growing food, organic principals, and products that make gardening accessible to everyone, Carson’s Garden + Market has quickly become a destination for discerning gardeners.

His credits include; the host of HGTV’s Green Force and Critical Listing; the Gemini nominated Room to Grow on Global, ION and the Discovery network; Better Homes and Garden’s Home, First Home on the Hallmark Channel in the U.S.; and as the gardening expert on HGTV’s blockbusters; Home to Win Season 1 through 4. Watch for him on HGTV’s Resort Renovation!

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.