"Hey Joe!" Podcast by Pet Pros, for Pet Pros

Joe Zuccarello & Paragon Pet School

Answering questions asked by our listeners, this …

  • 12 minutes 19 seconds
    JZ10: Who is Your Competition?
    In this month's JZ10 coaching session, Joe Zuccarello talks all about competition! What do you think of when you hear the word competition? Who is your competitor? How can you embrace your top competitor? Tune in to find out!
    7 November 2024, 7:28 pm
  • 10 minutes 45 seconds
    JZ10 Employ Differently Episode 3: Hire Differently
    You might remember a time when you could devote weeks to hiring a new employee. Stacks of applications to look through, phone and in-person interviews, and possibly even working interviews: these are now luxuries we can't afford. The new world moves fast, and you need to compress this process to mere days. In this third episode of a four-part series, Joe Zuccarello explains why a slow, multi-step hiring process is no longer preferred and describes things you can do to stay competitive. Learn to run ahead of the pack and hire differently in the latest JZ10!
    7 November 2024, 7:28 pm
  • 8 minutes 55 seconds
    JZ10 Employ Differently Episode 2: Recruit Differently
    If you consistently find yourself short-staffed and scrambling to find replacements in this tight job market, a change of hiring strategy might be what you need, and it goes beyond rewriting your "help wanted" ads. In this second episode of a four-part series, Joe Zuccarello explains why it's important to think of yourself as a talent scout: keeping an eye open for good candidates even when you're not looking to fill a position. If you want to stay ahead of the hiring crunch, you need to act proactively, not reactively. Learn to grow your business by recruiting differently in the latest JZ10!
    7 November 2024, 7:28 pm
  • 7 minutes 47 seconds
    JZ10: Employ Differently Episode 4 – Retain Differently
    In the final part of Employ Differently series, Joe Zuccarello reveals the secret to retaining employees and keeping your team interested and invested. This latest JZ10 will keep you competitive in the current business landscape, so tune in!
    7 November 2024, 7:28 pm
  • 8 minutes 55 seconds
    JZ10: Schedule Management
    Does your day get out of control - every day? Are "surprises" the only constant in your daily schedule? In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello shares ways to get your schedule under control. Explore how rebooking, appointment windows and assigning time-outs can reduce the surprises that scuttle your schedule.
    7 November 2024, 7:28 pm
  • 13 minutes 16 seconds
    JZ10: How to Handle Bad Reviews
    In this month's JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello talks about "How to Handle Bad reviews." This can be a tricky subject, but it is always important to remember that there is always a 'thing behind the thing!'
    7 November 2024, 7:28 pm
  • 13 minutes 28 seconds
    JZ10: Learn to Speak "Customer"
    Customers say the darnedest things – but so do groomers! Clear communication is make or break. Join Joe Zuccarello as he uncovers the secrets of speaking "customer" – staying on the same page is key! You'll get practical tips for communicating the function, form, and outcome of your grooming strategies. Plus, Joe offers some key conversational aids to keep your grooming goals clear. Talk the talk with the latest JZ10!
    7 November 2024, 7:27 pm
  • 10 minutes 17 seconds
    JZ10: Make More Money Selling Extra Services
    In this JZ10 coaching session, Joe Zuccarello helps you step outside your comfort zone to build your business. Offering extra services can boost your bottom line AND help your clients!
    7 November 2024, 7:27 pm
  • 9 minutes 29 seconds
    JZ10 Employ Differently Episode 1: Market Differently
    If you hear talk about how tough it is to find good employees right now, you might scoff because you live it every day. Yes, it can be difficult but it's not impossible - the key is to position yourself as a place where people want to come work. In this first episode of a four-part series, Joe Zuccarello explains how to find good workers and keep them by marketing not just your services, but your business as a whole. Get tips for attracting new team members and learn how you can employ the same strategies as you do when finding new clients! Grow your business by marketing differently in the latest JZ10!
    7 November 2024, 7:27 pm
  • 13 minutes 16 seconds
    JZ10 Coaching Session: Lifetime Value of a Customer
    In this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello discusses the Lifetime Value of a Client! How much TIME should I spend to keep a customer? How much MONEY should I spend to keep a customer? Tune in to find out!
    7 November 2024, 7:27 pm
  • 7 minutes 39 seconds
    JZ10: Customer Experience Factor (CX) Episode One - Culture
    In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello prompts you to think about why you do what you do in your salon. This will not only focus your attention on what's most important about your work, but also serves as the basis for your business's culture.
    7 November 2024, 7:27 pm
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