In this episode, Lindsay Headings talks with HVACR industry experts Tersh Blissett, Michael Mayberry, Eddie McFarlane, Jerry Rollins, Bryan Orr, and Bill Spohn at The Helix Innovation Center in Dayton, Ohio. Jessica Bannister also joined remotely. The conversation included personal back-stories from the experts, such as their passion for HVACR and how that led them to starting their social channels and communities.

Host: Lindsay Headings, Digital Demand Lead, Copeland
Guests:

• Tersh Blissett
• Michael Mayberry
• Eddie McFarlane
• Jerry Rollins

• Bryan Orr
• Bill Spohn
• Jessica Banister

Timestamps:

• 0:00 – Welcome
• 0:09 – Lindsay’s opening remarks
• 1:37 – Eddie and Jerry’s background
• 3:18 – Eddie and Jerry’s passion for the industry
• 6:00 – How Toolshed came to be
• 9:19 – Introduction to Bill and TruTech Tools
• 11:25 – Bill’s take on building performance in HVACR
• 12:51 – Michael’s background
• 20:40 – HVAC Refer Guy philanthropy
• 22:03 – Michael’s transformative personal story
• 27:41 – Jessica’s background and passion for the industry
• 31:31 – Transparency of HVACR challenges
• 35:36 – Bryan’s background
• 37:03 – Bryan’s passion for the trade
• 38:23 – Gaps that HVAC School addresses
• 41:08 – Variety of opportunities in HVACR
• 45:53 – Tersh’s introduction
• 49:45 – Service Business Mastery Podcast origin and content
• 52:24 – Lindsay’s closing statement

Here are the influencers’ social channels:

Michael Mayberry
Instagram – @hvac_refer_guy
Youtube – @HVAC_REFER_GUY
Facebook – @HVACREFERGUY
LinkedIn – @Mike (HVACREFERGUY LLC) Mayberry

Eddie McFarlane
Youtube – @Toolshed and @McFarlane Minute
Facebook – @Toolshed
LinkedIn – @Edward McFarlane

Jerry Rollins
Youtube – @Toolshed
Facebook – @Toolshed
LinkedIn – @Jerry Rollins

Bryan Orr
Instagram – @hvacschool
Youtube – @HVAC School
Facebook – @hvacrschool
LinkedIn – @Bryan Orr

Bill Spohn
Website – hvacrschool.com
Youtube – @TruTech Tools
Facebook – @TruTechTools
Twitter – @TruTechTools

Jessica Bannister
Instagram – @hvacjess
Website – hvacjess.com
Facebook – @HVACjess1
TikTok – @hvacjess
LinkedIn – @Jessica Bannister

The post Copeland HVACR Influencer Event: Part 1 – Using Passion + Social to Connect the Industry appeared first on AC & Heating Connect.

In this episode, Lindsay Headings and our co-host, Vickie Blakey, are joined by three HVAC customer service experts: Ty Gates, Zane Pockrandt, Scott Frymann from Logan A/C & Heat Services in Dayton, Ohio. These industry experts provide insight on the benefits of talking through two-stage technology with the homeowner. We also discuss comfortability at home during the pandemic and other topics.

Host: Lindsay Headings, Digital Marketing and Content Manager, Emerson
Co-host: Vickie Blakey, Product Marketing Manager, Emerson
Guests:

• Ty Gates, Comfort Consultant, Logan A/C & Heat Services
• Zane Pockrandt, Comfort Consultant, Logan A/C & Heat Services
• Scott Frymann, Comfort Consultant, Logan A/C & Heat Services

Timestamps:

• 0:09 – Welcome
• 0:21 – Two-stage system recommendations to customers
• 3:22 – Advantages of two-stage vs single-stage system
• 4:18 – Explaining two-stage systems to customers
• 5:36 – Discussing HVAC terms with customers
• 6:27 – Helping with buying or upgrading decision
• 9:53 – Finding the value of buying and upgrading new HVAC systems
• 13:10 – Training technicians on how to effectively talk to customers
• 18:42 – Final thoughts and personal stories

Learn more about Logan A/C & Heat Services:

Website: https://www.logan-inc.com/
Social Media:

• Facebook
• Twitter
• Youtube

The post Customer Service Experts appeared first on AC & Heating Connect.

In this episode, we are joined by two experts, Bill Wireman and Chris Cantrell, from Logan A/C & Heat Services in Dayton, Ohio. We kick off the conversation discussing the serviceability of two-stage systems, then move to installation differences between two-stage and fixed or variable speed systems. We also discuss a basic checklist homeowners should do before having a technician service a unit.

Host: Lindsay Headings, Digital Marketing and Content Manager, Copeland
Co-Host: Brad Hess, Application Engineering Manager, Copeland

Guests:

Bill Wireman, Field Service Supervisor, Logan A/C & Heat Services
Chris Cantrell, Service Manager, Logan A/C & Heat Services

Timestamps:

• 0:09 – Welcome
• 0:44 – Installation differences between two-stage, fixed speed and variable speed system
• 1:20 – Training for new technicians
• 2:26 – Setup differences between a two-stage system vs variable speed system
• 2:56 – Talking to a homeowner about the difference of operation between two-stage and single-stage
• 4:52 – How thermostats work in two-stage systems
• 5:30 – Typical issues and troubleshooting of two-stage systems
• 8:46 – Benefits of a two-stage system
• 10:27 – Thermostat installation for new two-stage systems
• 11:12 – Typical issues received on service calls
• 12:10 – What impact do new regulations have on serviceability
• 13:12 – Advice for technicians

Learn more about Logan A/C & Heat Services:

Website: https://www.logan-inc.com/
Social Media:

• Facebook
• Twitter
• Youtube

Previous Episode: The New Copeland Online Product Information Tool and Copeland Mobile App

The post Tech Experts Edition: In the Field – Serviceability of Two-Stage Systems appeared first on AC & Heating Connect.

In this episode, we are joined by three of Logan A/C & Heat Services in Dayton, Ohio’s own apprenticeship program graduates. We kick off the conversation by discussing how each of them unexpectedly took a leap of faith and made a career change to be a part of the HVAC industry. We also discuss how they receive a sense of accomplishment on the job and why awareness about the industry is important.

Host: Lindsay Headings, Digital Marketing and Content Manager, Copeland
Co-Host: Vickie Blakey, Product Marketing Manager, Copeland
Guests: Devin Johnson, Jared Cloyd, and Matt Andre

Timestamps:

• 0:08 – Introduction
• 2:14 – Devin discusses his background
• 4:28 – Devin discusses his experience in the apprenticeship program
• 5:46 – Jared discusses his background
• 7:28 – Ride along experiences
• 9:53 – Matt shares his background
• 13:20 – Devin, Jared, and Matt share advice to those looking for a career change
• 17: 41 – The biggest challenge or misconception about switching to an HVAC career
• 19:58 – Mentorship
• 21:17 – Favorite things on the job
• 22:54 – Learning new things
• 25:51 – Wrap-up

Learn more about Logan A/C & Heat Services:

Website: https://www.logan-inc.com/
Social Media:

• Facebook
• Twitter
• Youtube

The post HVAC Backstories appeared first on AC & Heating Connect.

This podcast episode is all about the updates made on both the Copeland Online Product Information tool (OPI) and the Copeland Mobile app. This podcast will walk you through how to access OPI and Copeland Mobile along with the several features it has to offer. Lindsay, John, and James discuss the various feature upgrades including marketing bulletins, advanced search, cross reference tab, and more. Be sure to check out the question of the week at the end of the podcast for a chance to win a genuine Copeland t-shirt.

Host: Lindsay Headings – Digital Marketing and Content Manager, Copeland

Co-Hosts:

• James Stevenson – Technical Service Engineer, Copeland
• John Roberts – Technical Service Engineer, Copeland

Timestamps:

• 0:10 – Welcome
• 1:08 – Answering the question of the week from the Tandems and Trios podcast
• 5:31 – How do you access OPI
• 6:58 – Features of OPI: keyword search, publications, advanced search, cross reference tab, and more
• 12:48 – How to find a compressor model in local stores near you
• 13:20 – How to access the older version/format of OPI
• 14:29 – Feedback button
• 15:48 – Transitioning to Copeland Mobile and its features
• 18:32 – Finding service parts on Copeland Mobile
• 19:24 – Comparing the older version and newer version of Copeland Mobile especially while searching for parts
• 20:10 – Scan feature on Copeland Mobile
• 22:40 – Blog and YouTube Videos mentioned:
  • Blog – Launch of Enhanced OPI Tool and Copeland Mobile App
  • How to Cross-reference a Competitor Condensing Unit to a Copeland Model
  • How to Search for Publications and Bulletins about Copeland Models
  • How to Search for Frequently Asked Questions about Copeland Brand Products
• 26:21 – Question of the week

Next Episode: In the Field – Serviceability of Two-Stage Systems
Previous Episode: Tandems and Trios

The post Tech Experts Edition: The New Copeland™ Online Product Information Tool and Copeland™ Mobile App appeared first on AC & Heating Connect.

In this episode, we are celebrating Women’s History month with four of our special guests, Ashley Pleiman, Sandy Heckman, Lynn Williams, and Mindy Ondera from Logan A/C & Heat Services in Dayton, Ohio. First, we dive into learning about the history of women at Logan’s and how they discovered their own careers in the HVAC industry. We also dive into the role of women in the HVAC industry along with the plethora of career opportunities it has to offer. Our special guests further discuss how flexible the industry is and give advice to our next generation of females.

Host: Lindsay Headings, Digital Marketing and Content Manager, Emerson
Co-Host: Becky Hoelscher, Director Aftermarket Sales, Emerson

Guests:

• Ashley Pleiman, VP of Human Resources and Finance, Logan A/C & Heat Services
• Sandy Heckman, VP of Administration, Logan A/C & Heat Services
• Lynn Williams, Customer Service Supervisor, Logan A/C & Heat Services
• Mindy Ondera, Director of Install Coordination and Remote Offices, Logan A/C & Heat Services

Timestamps:

• 0:10 – Welcome
• 1:18 – Sandy and Ashley discuss their history and journey at Logan’s
• 5:44 – Industry flexibility and career opportunities
• 8:00 – Is HVAC for women?
• 10:54 – Mindy and Lynn introduce themselves and share why they chose HVAC
• 17:07 – Challenges faced due to COVID-19
• 19:40 – Advice to the next generation of females

Learn more about Logan A/C & Heat Services:

Website: https://www.logan-inc.com/
Social Media:

• Facebook
• Twitter
• Youtube

The post Women in HVAC appeared first on AC & Heating Connect.

On this episode, we are joined again by Dr. Rajan Rajendran and Jennifer Butsch, Copeland’s regulatory experts. This episode of What’s New with Regs walks through the recently approved American Innovation and Manufacturing Act (AIM Act). We discuss what the AIM Act is, what it means moving forward as well as how it is different from the Kigali Amendment. We also make a point to touch on the concept of sector base rulemaking, how the EPA might view this topic and the AIM act’s impact to low GWP Refrigerants.

Host: Lindsay Headings, Digital Marketing and Content Manager, Copeland
Co-host: Jennifer Butsch, Director of Regulatory Affairs, Copeland
Guest: Dr. Rajan Rajendran, Vice President of Systems Innovation Center and Sustainability, Copeland

Timestamps:

• 0:09 – Welcome
• 1:03 – Introduction on AIM Act and what it is
• 1:29 – What does the AIM Act signify?
• 3:11 – Reason why AIM Act is called the American Innovation and Manufacturing Act
• 4:20 – How is AIM Act different from Kigali Amendment?
• 8:28 – Sector based rulemaking and how EPA might rule that out?
• 10:32 – GWP Refrigerants

For additional information on the AIM Act check out our E360 webinar and regulations webpage:

• • Regulatory Update: Refrigerant Rulemaking and Climate Initiatives E360 Webinar
  • AC Industry Regulations

Previous Episode: What’s New with Regs: System Efficiency – A Look into the Future

The post What’s New with Regs: Regulatory Edition – American Innovation and Manufacturing Act (AIM Act) appeared first on AC & Heating Connect.

This podcast episode is all about tandems, trios and nomenclature! Lindsay, John, and James decode a common compressor nomenclature and explain the difference between even and uneven tandems. We also provide various marketing bulletins based on tandem/single compressor replacements, run cycle, staging, and oil balancing.

Host: Lindsay Headings – Digital Marketing and Content Manager, Emerson
Co-Hosts:

• James Stevenson – Technical Service Engineer, Emerson
• John Roberts – Technical Service Engineer, Emerson

Timestamps:

• 0:10 – Welcome
• 1:30 – Challenges of tandems and trios
• 2:08 – Using multiples for capacity control
• 4:26 – How far back does the use of semi-hermetic go back?
  
• 5:32 – Even and uneven tandems & trios
• 6:51 – Nomenclature
  
• 8:00 – Identifying and replacing a tandem
• 8:53 – Different applications for tandems and trios
• 9:56 – Oil levels
• 12:46 – Replacing compressors
• 14:12 – Ideal scenarios when replacing a single compressor in a multiples installation versus the entire system
• 16:35 – AE bulletins referenced in the podcast
  • A44 –1331 – ZP16 to ZP44K3E and ZP14 to ZP61K5E R-410A 1.5 to 5 Ton Copeland Scroll Compressors
  • AE4 – 1365 – 5 to 12 Ton ZP*K3, ZP*KC, and ZP*KW R-410A Copeland Scroll Compressors for Air Conditioning
  • AE4 – 1303 – 7 to 15 Ton ZR*KC and ZP*KC Copeland Scroll Compressors
• 17:23 – Charge limits and crankcase heater
• 18:26 – Question of the week

Next Episode: The New Copeland Online Product Information Tool and Copeland Mobile App
Previous Episode: Preventive Maintenance

The post Tech Experts Edition: Tandems and Trios appeared first on AC & Heating Connect.

To finish out the year strong, Lindsay and Jennifer are once again joined by Dr. Rajan Rajendran! In the previous episode, Lindsay and Jennifer discussed a lot about the new Federal Minimum Energy Efficiency standards coming in the next couple years, but what about system efficiency? Rajan dives deep into this topic and what metrics such as SEER, IEER, and EER measure, as well as what they fail to measure. We also further discuss the subject of decarbonization, the AHRI Systems Steering Committee, and why using all-electric is not always the best course of action to reduce carbon footprint.

Host: Lindsay Headings, Digital Marketing and Content Manager, Emerson
Co-host: Jennifer Butsch, Director of Regulatory Affairs, Emerson
Guest: Dr. Rajan Rajendran, Vice President of Systems Innovation Center and Sustainability, Emerson

Timestamps:

• 1:19 – Difference between today’s rated equipment efficiency and system efficiency
• 2:54 – Systems of equipment performance in a building or homes in USA and overseas
• 4:48 – What does decarbonization and building decarbonization mean?
• 5:59 – Main ways to reduce carbon footprint (load reduction, lower global warming refrigerant, high energy efficiency systems)
• 7:09 – Can one use an all-electric solution to decarbonize?
• 8:00 – Climate Action Plans
• 9:33 – Why build a building model?
• 11:48 – AHRI Systems Steering Committee
  • Find out more about the AHRI SSC here.
• 14:21 – Will the DOE Energy Efficiency programs and today’s metrics be affected?

Previous Episode: What about efficiency? New 2023 efficiency regulations

The post What’s New with Regs: System Efficiency – A Look into the Future appeared first on AC & Heating Connect.

In this episode, Lindsay and Jennifer talk all about efficiency and the impact of new efficiency regulations in residential, commercial air conditioning, and heat pump equipment. We discuss the regional differences and requirements for the new regulations. In addition, we also evaluate the residential SEER increase and commercial IEER increase, new test procedures, when these changes will take place, and the reason behind the increase.

Host: Lindsay Headings, Digital Marketing and Content Manager, Emerson
Co-Host: Jennifer Butsch, Director of Regulatory Affairs, Emerson

Timestamps:

• 0:09 – Welcome
• 0:49 – Answer to the previous question of the week – What about efficiency? Are there any new efficiency regulations on the way?
• 1:34 – Regional requirements and the new SEER standard
• 3:22 – Effective date of the 2023 regulations and regional differences (install date vs. manufacture date)
• 5:07 – Impact of the new test procedures (SEER2, HSPF, EER2)
• 6:54 – What to keep in mind when transitioning your inventory
• 7:58 – How will the new required regulations affect commercial equipment?
• 9:00 – Anticipated effects of the 2023 efficiency requirements
• 10:37 – Question of the week

Additional articles on the new 2023 efficiency regulations:

• AC Industry Regulations
• 2023 Residential Federal Minimum Standards: Contractors’ Perspective

Previous Episode: New Refrigerants, New Codes, and New Standards

The post What’s New with Regs: What about efficiency? New 2023 efficiency regulations appeared first on AC & Heating Connect.

In this episode, we discuss the importance of and how to perform preventive maintenance. John and James share their knowledge on the best practices and the do’s and don’ts for performing preventive maintenance. They also discuss different visual and noninvasive checks that can be done even if you’re not an HVAC professional. Stay tuned to be informed on the new updated technical support number and how to reach John and James for any technical questions!

Host: Lindsay Headings – Digital Marketing and Content Manager, Emerson
Co-Hosts:

• James Stevenson – Technical Service Engineer, Emerson
• John Roberts – Technical Service Engineer, Emerson

Timestamps:

• 0:09 – Welcome
• 0:50 – How to reach technical support at Emerson
  • New tech number: 833-409-7505
  • Email: [email protected]
  • Technical support website:
    https://climate.emerson.com/en-us/training-support/technical-support
• 1:40 – Preventative maintenance
• 1:57 – How long should a compressor last?
• 3:16 – Application engineering bulletin 105 (AE105)
  
• 3:44 – How to perform preventive maintenance without any equipment (visual and noninvasive checks)
• 9:25 – Compressor failures
• 9:59 – How often to perform preventive maintenance
• 10:38 – Things not to do when performing preventive maintenance
• 14:11 – How to equip your new technicians with good practices?
• 16:13 – Top 3 things to check
• 17:24 – Principles of cleaning refrigeration systems (AE24-1105 Bulletin) & liquid line filter drier
  
• 20:36 – System control settings
• 23:05 – What to do if you have a noise issue with a compressor
• 24:35 – Recap and the variables that affect compressor life expectancy
• 28:07 – How often to perform preventive maintenance
• 29:17 – System checklist for troubleshooting
  
• 31:50 – Question of the week

Next Episode: Tandems and Trios
Previous Episode: Emerson Digital Tools & Resources

The post Tech Experts Edition: Preventive Maintenance appeared first on AC & Heating Connect.