Learning how to run your computer repair business is easier than you think! Join us for this weekly podcast where we discuss the ins and outs of computer repair. We discuss topics ranging from customer service to business practices. Be a part of the show by calling in, leaving a voicemail, emailing or joining the live chat.
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNut Computer Repair
John Dubinsky from Maven Group
Computer Repair Podcast #334 Video
Sign up for 2020 event details:
Email: [email protected]
You Can Support This Show
Go To Patreon.com/ComputerRepairPodcast
Topics: TechCon Unplugged 2019: What Happened at the event.
God Bless Eric Arduini and his family.
Rest In Peace Eric. Keep up the good fight.
Arduini loses battle with cancer: Services set for popular city clerk
Links:
Free Forms to help you in your I.T. Business
TechCon Unplugged 2019 Hotel (09/20-09/22)
Holiday Inn Grand Rapids – Airport
3063 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512
(616) 285-7600
Hotel Manager = Conner
Event Manager = Amy
Gerald R. Ford International Airport
5500 44th St SE, Grand Rapids, MI 49512
(616) 233-6000
Dave & Buster’s
3660 28th St SE, Kentwood, MI 49512
(616) 224-8800
Music By Jim Holley
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNut Computer Repair
Adam Carpenter from IT Professionals of Iowa
Computer Repair Podcast #333 Video
Live Show and Chat every Sunday at 4pm EST
You Can ask a question By:
Emailing: [email protected]
You Can Support This Show
Go To Patreon.com/ComputerRepairPodcast
Topics: What do the last 3 months of 2019 look like?
God Bless Eric Arduini and his family.
Rest In Peace Eric. Keep up the good fight.
Arduini loses battle with cancer: Services set for popular city clerk
Links:
Free Forms to help you in your I.T. Business
Information Security Policy Templates
Music By Jim Holley
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNut Computer Repair
Adam Carpenter from IT Professionals of Iowa
Computer Repair Podcast #332 Video
Live Show and Chat every Sunday at 4pm EST
You Can ask a question By:
Emailing: [email protected]
You Can Support This Show
Go To Patreon.com/ComputerRepairPodcast
Topics: What to plan when you are away from your business.
2019 ANNUAL – TECHCON UNPLUGGED
This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.
Sept 20th-22nd 2019
Grand Rapids MI
God Bless Eric Arduini and his family.
Rest In Peace Eric. Keep up the good fight.
Arduini loses battle with cancer: Services set for popular city clerk
Links:
Free Forms to help you in your I.T. Business
Music By Jim Holley
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNut Computer Repair
John Dubinsky from Maven Group
Computer Repair Podcast #331 Video
Live Show and Chat every Sunday at 4pm EST
You Can ask a question By:
Emailing: [email protected]
You Can Support This Show
Go To Patreon.com/ComputerRepairPodcast
Topics: What is recovery and how do you do it?
2019 ANNUAL – TECHCON UNPLUGGED
This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.
Sept 20th-22nd 2019
Grand Rapids MI
Show Sponsors:
BusyBench
The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.
For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account
Untangle Next-Generation Firewall
The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.
Get started today at untangle.com/podnutz
God Bless Eric Arduini and his family.
Rest In Peace Eric. Keep up the good fight.
Arduini loses battle with cancer: Services set for popular city clerk
Links:
Free Forms to help you in your I.T. Business
VoIP Troubleshooting Tools
SIP ALG can and usually does exist on Routers, Modems or in rare cases a managed switch.
You must disable this feature for any VoIP service to operate as expected.
Use the SIP ALG Detection Tool and Visualware internet-based IP testing tools to track down issues.
Considerations for Recovery and everything you do IT!
IDENTIFY PROTECT DETECT RESPOND RECOVER
Types of Backup
Full backups
A full backup is the most basic of all backup types. And as its name suggests, it’s also the most comprehensive. In a full data or system backup, all data is copied to another location.
Incremental backups
This type only backs up the information that has changed since the last backup occurred.
Differential backups
Similar to incremental backup, a differential backup copies all data changed since the last full backup every time it is run.
Backup Media
Optical – High Retention
Disk Drive (SSD, FLASH or Spinning)
Tape
Online – Service or Generic
Device – NAS, Datto
Considers for your backup recovery
Availability
Speed of restoration
Recovery time
Reliability/Trust
Simplicity
Cost
Client Communication – Client Disaster Plan
*Automation
Music By Jim Holley
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNut Computer Repair
Brad Torrey from TTCS Computer Services
Computer Repair Podcast #330 Video
Live Show and Chat every Sunday at 4pm EST
You Can ask a question By:
Emailing: [email protected]
You Can Support This Show
Go To Patreon.com/ComputerRepairPodcast
Topics: How and why you should set goals
2019 ANNUAL – TECHCON UNPLUGGED
This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.
Sept 20th-22nd 2019
Grand Rapids MI
Show Sponsors:
BusyBench
The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.
For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account
Untangle Next-Generation Firewall
The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.
Get started today at untangle.com/podnutz
God Bless Eric Arduini and his family.
Rest In Peace Eric. Keep up the good fight.
Arduini loses battle with cancer: Services set for popular city clerk
Links:
Free Forms to help you in your I.T. Business
Music By Jim Holley
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNut Computer Repair
John Dubinsky from Maven Group
Paco Lebron from ProdigyTeks
Computer Repair Podcast #328 Video
Live Show and Chat every Sunday at 4pm EST
You Can ask a question By:
Emailing: [email protected]
You Can Support This Show
Go To Patreon.com/ComputerRepairPodcast
Why not. You would be crazy not to!
Topics: How do you know when to go into Business?
2019 ANNUAL – TECHCON UNPLUGGED
This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.
Sept 20th-22nd 2019
Grand Rapids MI
Show Sponsors:
BusyBench
The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.
For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account
Untangle Next-Generation Firewall
The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.
Get started today at untangle.com/podnutz
God Bless Eric Arduini and his family.
Rest In Peace Eric. Keep up the good fight.
Arduini loses battle with cancer: Services set for popular city clerk
Links:
Free Forms to help you in your I.T. Business
John Tips
Reg Converter is a portable freeware utility to convert .reg data to .bat, .vbs, or .au3. This is particularly useful for files which need administrator privileges in order to be merged into the registry , or for unattended installations.
This website shows you detailed information about any proxy servers on your internet connection.
Second Factor – Doh?
NinjaRMM Partner Used To Seed Ransomware – Lack of 2FA –
Where is Geolocation of an IP Address?
LENOVO: THE FALLOUT: A REAL-WORLD CYBERSECURITY STORY
‘The Fallout: A Real-World Cybersecurity Story’ features actor and tech investor Olivia Munn, who takes viewers through a behind-the-scenes look into the Sony Pictures hack of 2014 by the group Guardians of Peace, which led to leaked emails and created havoc in the entertainment industry. It was also a huge wake-up call to businesses and brands everywhere.
A good one to possibly share with customers…. Do not let this be your business.
Tool is used to identify and troubleshoot SMTP server problems by trying to send message to SMTP server and display all trial log in the log window.
List of computing and IT abbreviations
Bonus Tips:
View RAW Images in Windows 10 With Microsoft’s New Plugin
Microsoft just released a free RAW Image extension for Windows 10 that makes viewing RAW files much easier in Windows’ File Explorer
Caution: Misuse of security tools can turn against you
In a security context, this is a word of caution about making sure the tools we use to keep our information private don’t actually cause the data leaks themselves. In this article, I will be talking about some cases that I have come across in which security tools have leaked data they were intended to secure.
Music By Jim Holley
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNut Computer Repair
Rick Smith from Renactus Technology
Jennifer Bleam from MSP Sales Revolution
Computer Repair Podcast #327 Video
Live Show and Chat every Sunday at 4pm EST
You Can ask a question By:
Leaving a voicemail at 734-335-1000
or
Emailing: [email protected]
You Can Support This Show
Go To Patreon.com/ComputerRepairPodcast
Topics: Selling Cybersecurity
2019 ANNUAL – TECHCON UNPLUGGED
This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.
Sept 20th-22nd 2019
Grand Rapids MI
Show Sponsors:
BusyBench
The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.
For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account
Untangle Next-Generation Firewall
The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.
Get started today at untangle.com/podnutz
God Bless Eric Arduini and his family.
Rest In Peace Eric. Keep up the good fight.
Arduini loses battle with cancer: Services set for popular city clerk
Links:
Free Forms to help you in your I.T. Business
Security-focused Facebook group, which everyone is welcome to join
We’re starting to hear about situations similar to the below, although I haven’t seen anything new in the press yet. While we can’t confirm the threat actors are using this tool, clearly they’re starting to think like us. Social engineering from a different angle.
Medium: How to Hack Wi-Fi: Get Anyone’s Wi-Fi Password Without Cracking Using Wifiphisher
Music By Jim Holley
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNut Computer Repair
John Dubinsky from Maven Group
Paco Lebron from ProdigyTeks
Richard Daly from myki
Computer Repair Podcast #326 Video
Live Show and Chat every Sunday at 4pm EST
You Can ask a question By:
Leaving a voicemail at 734-335-1000
or
Emailing: [email protected]
You Can Support This Show
Go To Patreon.com/ComputerRepairPodcast
Topics: What is a password manager?
2019 ANNUAL – TECHCON UNPLUGGED
This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.
Sept 20th-22nd 2019
Grand Rapids MI
Show Sponsors:
BusyBench
The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.
For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account
Untangle Next-Generation Firewall
The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.
Get started today at untangle.com/podnutz
God Bless Eric Arduini and his family.
Rest In Peace Eric. Keep up the good fight.
Arduini loses battle with cancer: Services set for popular city clerk
Links:
Free Forms to help you in your I.T. Business
Myki Password Management Redefined
Myki eliminates the risks associated with cloud storage by safeguarding your passwords and sensitive data offline.
Reviews
MALWARETIPS: Replace LastPass with MyKi password manager?
Steemit: Myki password manager review
YOURSTORY: How Myki, with its cloudless solution, plans to be the death of the password
Other MSP Password Option: Passportal
John Tips
Quick Story
Malicious Credit Card Terminal – x2 Clients
Free Online Tools for Looking up Potentially Malicious Websites
Music By Jim Holley
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNut Computer Repair
Paco Lebron from ProdigyTeks
Computer Repair Podcast #325 Video
Live Show and Chat every Sunday at 4pm EST
You Can ask a question By:
Leaving a voicemail at 734-335-1000
or
Emailing: [email protected]
You Can Support This Show
Go To Patreon.com/ComputerRepairPodcast
Why not. You would be crazy not to!
Topics: What is TechCon Unplugged about and why are we doing IT.
2019 ANNUAL – TECHCON UNPLUGGED
This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.
Sept 20th-22nd 2019
Grand Rapids MI
TechCon Unplugged Event on FaceBook
Music By Jim Holley
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNut Computer Repair
John Dubinsky from Maven Group
Paco Lebron from ProdigyTeks
Adam Carpenter from IT Professionals of Iowa
Computer Repair Podcast #324 Video
Live Show and Chat every Sunday at 4pm EST
You Can ask a question By:
Leaving a voicemail at 734-335-1000
or
Emailing: [email protected]
You Can Support This Show
Go To Patreon.com/ComputerRepairPodcast
Why not. You would be crazy not to!
Topics: CyberSecurity: The state of being protected against the criminal or unauthorized use of electronic data, or the measures taken to achieve this.
2019 ANNUAL – TECHCON UNPLUGGED
This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.
Sept 20th-22nd 2019
Grand Rapids MI
TechCon Unplugged Event on FaceBook
Show Sponsors:
BusyBench
The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.
For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account
Untangle Next-Generation Firewall
The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.
Get started today at untangle.com/podnutz
God Bless Eric Arduini and his family.
Rest In Peace Eric. Keep up the good fight.
Arduini loses battle with cancer: Services set for popular city clerk
Links:
Free Forms to help you in your I.T. Business
John TIP
Quick Tips For Your Summer BBQ
BOOK TIP: It Doesn’t Have to Be Crazy at Work
It is going to happen:
Continuum – Massive Hack Hits Continuum MSPs, End Clients
SolarWinds – Solarwinds sends customers each other’s’ complete client lists
Ninja – MSP Tool Provider Ninja RMM Had A Sales Email Hacked That Did Not Appear to Have 2FA Turned On
TeamViewer – TeamViewer Confirms Undisclosed Breach From 2016
Connectwise – ConnectWise plugin flaw exploited in ransomware attacks on MSPs
Kaseya – Kaseya VSA Vulnerability Exploited by Cryptocurrency Mining Attack
Some Hope????
LogMeIn – LogMeIn accounts hacked? Update your password now
**As part of its security measures, LogMeIn cross-checked the login credentials of its customers against a list that contained the stolen passwords from those breaches. And, as a result, customers that appeared to have used the same password were prompted to reset it immediately.
(Basecamp and other have done this)
Recent News
Kaseya weaponized to deliver sodinokibi ransomware
Hackers Hit MSP Software to Launch Ransomware Attacks
Ransomware gang hacks MSPs to deploy ransomware on customer systems
6 Ways That Your RMM or PSA Tools Can Be Compromised
Basics:
How hard is it for you, your employees and or others to get into your platforms?
Once you are in your RMM platform, how hard is it to perform tasks?
Don’t be a crappy customer. Get your own house in order.
Music By Jim Holley
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNut Computer Repair
John Dubinsky from Maven Group
Jeff Grenier from FireLands Computer Services
Computer Repair Podcast #323 Video
Live Show and Chat every Sunday at 4pm EST
You Can ask a question By:
Leaving a voicemail at 734-335-1000
or
Emailing: [email protected]
You Can Support This Show
Go To Patreon.com/ComputerRepairPodcast
Why not. You would be crazy not to!
Topics: CyberSecurity: The state of being protected against the criminal or unauthorized use of electronic data, or the measures taken to achieve this.
2019 ANNUAL – TECHCON UNPLUGGED
This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.
Sept 20th-22nd 2019
Grand Rapids MI
TechCon Unplugged Event on FaceBook
Show Sponsors:
BusyBench
The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.
For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account
Untangle Next-Generation Firewall
The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.
Get started today at untangle.com/podnutz
God Bless Eric Arduini and his family.
Rest In Peace Eric. Keep up the good fight.
Arduini loses battle with cancer: Services set for popular city clerk
Links:
Free Forms to help you in your I.T. Business
Hello Jeff and CRP Show!
여보세요 – Hello Yo Bo Say All (Korean)
John Tips
10 Things About VoIP You Didn’t Know You Needed to Know
Voice-over-IP (VoIP) phone systems add flexibility, lower costs, and provide numerous other capabilities. But they can also hurt your business if you’re not careful. Here are 10 potential pitfalls to avoid.
*Cherry pick the tips as a guide to prepare yourself and your customers as there are differences between analog and VOIP systems. The idea is to minimize unpleasant surprises for you and your customer.
FreedomVoice – (will be at Techcon – Silver Partner – new sponsors)
Blackport Solutions – (who John uses)
Password Manager (Tom Wilmot and Paco Lebron)
New password manager on the block myki (5 Years Old)
MSP Voice Webinar Series #13: Myki
I like LastPass
Low Cost Alternative – SafeInCloud Password Manager
System Restore Tip
From the I have been doing this long enough that I should know this category.
Office 365 GoDaddy Tip (Paco Lebron)
Customer has Office 365 with GoDaddy (so sad). User had account compromised. Could not find a way to disconnect user after password change. Had to call GoDaddy to get this link to log out.
BONUS: Microsoft Issues Warning on Spam Campaign Using Office Exploits
**This is where DNS filtering, a good firewall or something like Zorus can help.
Cybersecurity
Is it Cybersecurity, Cyber-Security, or Cyber Security?
A comprehensive, ongoing business mission that allows for
Identification (see)
Protection (control)
Detection
Response
and Recovery
of cyber (IT) equipment, materials, data and reputation.
Global Cybersecurity Standards
Music By Jim Holley
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