Whether from home or the office, many workers still feel more comfortable with physical desktop phones and headsets as opposed to soft phone clients. Darren Knapp from Poly talks about recent innovations to these venerable endpoints.

How can you help your remote workers when you aren't there? Crisantos talks about AI-enabled analytics, remote coaching, and what the future of remote work may shake up to be.

According to the CEO of CafeX, Rami Musallam, advanced collaboration is all about finding ways to eliminate friction in internal company processes as well as while interacting with customers.  In this insightful podcast interview we dig into how cutting edge technologies, like Chime, their one-click video conferencing platform, are delivering seamless collaboration from the boardroom to the contact center.

We discuss what it really takes to make video a single click experience, whether you are at your desktop or using the company telepresence room.  We also review how enabling collaboration technologies like desktop sharing, allows businesses to take customer care to the next level by saving time and lowering the risk of unhappy customers.

Take a listen, you'll be happy you did.