🚀 From Google Podcasts to Moon FM in No Time: Your Hassle-Free Migration Guide
👉

TubbTalk - The Podcast for IT Consultants

Richard Tubb

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.

  • 1 hour 6 minutes
    [171] Rob Rae: How to Break Barriers and Build MSP Ecosystems

    In this interview, Richard Tubb speaks to Rob Rae, Corporate Vice President of Community and Ecosystems for Pax8. They're a cloud marketplace for future-focused managed service providers (MSP). After 20 years in the channel, Rob has a lot of advice on how to build better MSP ecosystems.

    Richard asks Rob for his thoughts on the recent Pax8 Beyond EMEA event, how he thinks events impact the wider MSP community and what the plans are for future conferences.

    Rob shares his journey in the channel and why he left Datto to work at Pax8, as well as what his day to day routine looks like. He talks about their company culture, what they’re up to behind the scenes and the realities of expanding into new continents.

    Richard asks Rob what he thinks of the recent CompTIA acquisition (Rob is a board member), the lessons he’s learned from his time in the industry and the advice he’d give to potential leaders, as well as who he goes to for inspiration and support.


    15 December 2024, 6:00 pm
  • 46 minutes 43 seconds
    [170] How to Master Email and File Migrations for MSPs

    In this interview, Richard Tubb speaks to Colin Hogg, the vice president of sales for Couchdrop. They have an amazing migration solution for MSPs called Movebot. It makes it much easier to do data migrations for your clients.

    Colin explains the Movebot Migration solution and how the organisation manages rapid technology developments and how they quickly respond to and fix issues. He also talks about how they do the most common migrations for MSPs, and their real-time monitoring.

    Richard asks Colin how Movebot supports their MSP clients when things go wrong, and the advice he’d give on how to email migration, and how to do SharePoint migrations more effectively.

    Colin shares how they keep up to date with all the different platforms and how they work, as well as which products and platforms Movebot currently support. He also touches on Couchdrop as a company, and gives his advice to MSPs who want to DIY their data migrations.

    Mentioned in This Episode


    8 December 2024, 6:00 pm
  • 1 hour 25 minutes
    [169] Professional Musician to MSP Guru: the Amazing Luis Giraldo

    In this episode, Richard Tubb speaks to Luis Giraldo, the Chief Evangelist for ScalePad, a company that offers a collection of applications to help MSPs launch their growth. In the IT space, he is something of an MSP guru.

    He has also been an MSP, CEO, SaaS consultant and an active member of the CompTIA peer group. And in this interview, he tells Richard about his journey to his current role and his live podcast show.

    He talks about his podcast, MSP Confidential, and his second career as a jazz musician, what he does in his down time and shares the books that have inspired him the most.

    Richard asks Luis to talk in depth about ScalePad: how they help MSPs and the type of businesses they attract, and how to get started with the solution. Luis also shares the biggest misconception that MSPs have about vendors like ScalePad?

    And on the vendor side, Richard asks Luis the number one thing they can do to improve the customer experience, as well as the one thing a typical vendor doesn’t appreciate about the life of an MSP?

    They discuss what makes the MSP space unique, why you should attend industry events, and how to maintain your resilience in the face of a constantly shifting environment.

    Luis also shares his experience of being Vice Chair at CompTIA and his thoughts on their recent acquisition. He explains Stoicism and how that’s changed his approach to life and business, and mentions his venture capital interests through Top Down Ventures.

    Mentioned in This Episode


    1 December 2024, 6:00 pm
  • 1 hour 26 minutes
    [168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia

    In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses.

    Todd explains how CompTIA supports MSPs, vendors and others in the tech space, how they change people’s lives, and shares his own journey with the organisation.

    Richard asks Todd to explain the CompTIA Research arm of the business and talk him through some of the business acquistions they’ve made. They also discuss accreditations for MSPs.

    Todd shares his advice on how MSPs can stand out and how to be future-focused. Richard asks him how he prepares to interview guests on stage and what he’s most proud of during his time at CompTIA.

    Finally, Richard and Todd dig into tech and tools: what Todd has in his own home, the technology he’s most excited about and the tech he’s still waiting for that we all thought would be here by now.

    Mentioned in This Episode


    10 November 2024, 6:00 pm
  • 26 minutes 19 seconds
    [Bonusode] Live From Pax8 Beyond EMEA: Rob Rae on Amazing Events

    This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference. Rob Rae is the Corporate Vice President of Community and Ecosystems for Pax8.

    Rob talks about how it feels to bring Pax8 Beyond to Europe and the decision to do so. He also discusses the MSP event industry in general, and shares his process for choosing keynote speakers.

    Richard asks how Pax8 partners answer the question ‘how’s business’ and the criteria for choosing vendors that are part of their client marketplace.

    Rob shares how he keeps up with the industry, why you should be part of the wider community, and the importance of talking openly about mental health.

    Mentioned in This Episode


    17 October 2024, 6:00 pm
  • 32 minutes 47 seconds
    [Travelogue]: Pax8 Beyond EMEA 2024: Growing Community Beyond the Cloud

    Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in Berlin for Pax8 Beyond EMEA 24.

    Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.

    Richard shares how the community rallied around when he lost his luggage. Lenka talks about how fantastic the event organisation was, from hotel check-in to the closing remarks. Plus, they tell Gudrun how blown away everyone was with the special guest at the after-party!

    Other Highlights

    • Women in Tech get-together
    • Talks on AI, mental health and Pax8 partnerships
    • Networking with new MSPs
    • A busy vendor hall
    • Great food and drink
    • Exciting updates from Pax8 and partners - plus the announcement of Pax8 Beyond EMEA 2025!

    Plus… the Team Tubb Travelogue Quiz is back! Can Richard and Lenka  answer Gudrun’s questions about Berlin?

    What are TubbTalk Travleogues?

    These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard and/or Lenka for an on-the-ground update on what they’ve learned and their highlights from the day.

    What to Know About Pax8 Beyond EMEA

    Pax8 Beyond EMEA was the first time Pax8 brought their popular 'Beyond' event to Europe. Pax8 are a cloud marketplace, with a focus on building strong relationships with their MSP partners.

    The conference focused on three core themes: community, education and innovation. So speakers, vendors and exhibitors were specially chosen to share their expertise and really give value to attendees.

    16 October 2024, 6:00 pm
  • 18 minutes 52 seconds
    [Bonusode] Live From Pax8 Beyond EMEA With Phylip Morgan: What's New?

    This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference, and Richard Tubb speaks to Phylip Morgan. He’s the Pax8 Chief Revenue Officer EMEA, and they talked about what’s new at Pax8.

    Phylip talked the importance of the Pax8 cloud marketplace and why MSPs should embrace them instead of fearing them as the competition. He also explained how Pax8 work with their MSP partners to up-serve their clients.

    Richard asked Phylip to explain what he means by the phrase ‘data is the new oil’. Phylip also shared his advice for time-poor MSPs, and what he does to keep a level head with all the travel and responsibilities his role brings.

    Mentioned in This Episode


    15 October 2024, 6:00 pm
  • 57 minutes 56 seconds
    [167] Building a Culture of Success: Secrets from the UK's Top ISP

    In this interview, Richard Tubb speaks to Richard Tang, the founder and CEO of Zen Internet, consistently rated as the top internet service provider in the UK. Founded in 1995, the initial plan was to capitalise on the popularity of a new technology. Today, they provide broadband services to mainly business users.

    Richard explains how Zen does things differently, and how he juggles the needs of the staff and of their customers. He talks about the benefit of a strong company culture, and why Zen avoids dirty tactics to retain customers.

    Richard explains what B-corp certification is, why it’s important and how Zen implement it in their business. He also touches briefly on his relationship with David Brereton of Myson Pages, who shares an office in the Zen building with an interesting history.

    He talks through how they support MSPs and resellers of internet services, why making charitable donations is so important, and the surprising inspiration for the Zen company motto. He also shares his tips on how you can adopt the Zen mentality for your business.

    Mentioned in This Episode


    13 October 2024, 6:00 pm
  • 50 minutes 53 seconds
    [166] Need More Free Time? Call Answering Services are a Game-Changer for MSPs

    In this interview, Richard speaks to Leigh Smith, Director of Growth and Happiness at AnswerConnect, a 24/7, live call-answering solution founded in 2002. The service enables MSPs to streamline issue resolution, manage tickets more efficiently, and maintain their SLA compliance. And they offer support with capturing and qualifying leads.

    Leigh explains why AnswerConnect specialise in working with MSPs, why it’s important to have a human on the other end of the phone and why using AI for call answering isn’t ideal.

    Richard asks Leigh to share some specifics around the types of tools AnswerConnect integrate with, their pricing model and why you should trust them to answer calls on your behalf.

    They also look at the service options: how to pick up your messages, how they deal with unsolicited calls and how they help clients hit their SLAs. Leigh also explains how they handle calls from prospects and the process for identifying and patching through urgent calls.

     Richard also asks Leigh about the company culture, how her experiences in HR help her in her current role, and how to recruit and retain staff. She also explains how she got her distinctive job title.

    AnswerConnect are still quite new in the UK, so Leigh shares her experiences of attending MSP events, how she stays up to date with the latest changes and trends in business, and her current recommended books.

    Mentioned in This Episode


    6 October 2024, 6:00 pm
  • 57 minutes 2 seconds
    [165] The 20-Year Overnight MSP Success Story You Need To Hear

    In this interview, Richard Tubb speaks to Daniel Shone and Chris Gorman of Apex Computing: Daniel is the Managing Director and Chris is the CEO. Based in the North West, they support their clients with cybersecurity, hardware and software procurement, BDR and consultancy.

    They talk about how Apex got started, what it’s like running a business with a co-founder, and how they share the different roles and responsibilities between them. They also share their current tech stack.

    Richard asks Chris and Daniel why they think strategic relationships with vendors are essential, and to talk specifically about their relationships with Huntress and Pax8, as well as the solutions each provides to Apex.

    Daniel and Chris give examples of how network monitoring has saved their clients from cybersecurity incidents, and why most of the businesses they work with don’t mind that they outsource some of their services.

    Richard digs into the company culture at Apex, how they maintain it while building their business and how it also helps them to weed out bad-fit clients. Daniel and Chris share how they involve their team in decisions on clients, and why they encourage them to make candid social media videos.

    They both talk about the positive experiences of networking and being part of peer groups, why they recommend business mentoring for growth, and why all MSPs should be utilising AI.

    Mentioned in This Episode


    29 September 2024, 6:00 pm
  • 1 hour 13 minutes
    [164] Top Lessons from 25 Years Building a Successful MSP

    In this episode, Richard Tubb speaks to David Brereton. David founded Myson Pages 25 years ago, while most of his peers were operating on a break/fix model. Today, he has 15 employees and supports SMEs with a range of IT requirements.

    David talks openly about how early challenges helped Myson become the company it is today and why they do managed services differently. He also shares the company culture and how they nurture talent.

    He explains how to support employees with personal challenges, and why he has a philosophy of ‘never recruit, always retain’. 

    Richard asks David why peer groups are so important to him, why he’s started using the EOS methodology and why the ‘Traction’ model works for MSPs as well as more traditional businesses. 

    David tells Richard what he’s learned from colleagues at Zen Internet, who his mentors and inspirations have been, his legacy plans for Myson Pages and the charitable contributions the business makes.

    Mentioned in This Episode


    22 September 2024, 6:00 pm
  • More Episodes? Get the App
About TubbTalk - The Podcast for IT Consultants
Links
Listeners Also Subscribed To
© MoonFM 2024. All rights reserved.