In this episode of the podcast, we are discussing Personal Development and neuro linguistic programming. Tim Groves, Programme Development & Partnership Manager for the Chartered Insurance Institute, is joined by Caroline Martin, Leadership Coach & NLP Trainer at Enabling Wings.

In this episode of the podcast, we are discussing vulnerable customers, and what claims professionals need to be aware of. We are joined by Brit Harris, Head of Customer Outcomes at Markel, and William Quibell and Carolyn Mackenzie from the CII Claims Community Board.

In this episode, we’re celebrating two years of the Professional Map which launched back in 2022. We are joined by Jasmine Shell, Innovation and Engagement Manager at EDII, and Caroline Martin, Personal Development Coach and former President of the Local Institute of Chelmsford and South Essex. The Professional Map is the CII competency framework that outlines the skills and behaviours needed to drive success, add value, and deliver positive outcomes for customers.

In this episode of the podcast, we are discussing the CII’s latest Public Trust Index results. We are joined by Karl Helgesen, Chief Operating Officer, UK & International at RSA Insurance, and Matthew Connell, Director of Policy and Public Affairs at the CII.

In this episode of the podcast, Chris Bates, New Generation programme Alumni from 2017-18, is joined by Shauna Hopkins and Thomas Hedges, who were participants in the CII's New Generation programme last year as members of the Claims and Underwriting groups respectively. They discuss the benefits and their experiences of the programme.

In this episode of the podcast, we are discussing the CII’s member designations. We are joined by Chris Shadforth, Communications Director for the CII.

In this episode of the podcast, we are discussing the manifesto pledges of the main parties for the upcoming election. We are joined by Henry Thompson, Head of Public Affairs at the Institute and Faculty of Actuaries

In this episode of the podcast, we are looking back at the BIBA Conference 2024, discussing some of the highlights and key takeaways from the event. We are joined by Laura Hancock, Managing Director of Yutree Insurance and Chair of the CII Broking Community Board, and Mandy Hunt, Managing Director – MGA for The Clear Group and Chair of the CII Underwriting Community Board.

In this episode of the podcast we are speaking with the new CEO of the CII Group, Matthew Hill.

In this episode of the podcast, we find out how the right techniques can help professionals pass their CII exams. We hear from Lysette Offley from Genius Material, who specialises in helping professionals bolster their qualifications and build their confidence, while improving their job and life satisfaction. The recording is taken from a webinar that Lysette hosted which is available on the PFS Digital webpage.

In this episode of the podcast, we are discussing the value of Chartered status for firms. We are joined by Richard Talbot- Jones, Managing Director at Talbot Jones Ltd, and Debbie Gourlay, Commercial Underwriting Director at Covea Insurance.