Watch on YouTube.

In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: 

• Zoom's new Companion 2.0 
• Latest updates from WebexOne 
• Co-Pilot Updates 

 Our panel features the following UC experts: 

• Craig Durr, Principal Analyst, Collab Collective 
• Melody Brue, Vice President & Principal & Principal Analyst, Moor Insights & Strategy
• Elka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & Sullivan

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our  X and LinkedIn pages.

UC Today's Susie Harrison hosts Mikkel Frederiksen, Senior Business Development Manager Nordic, MAXHUB.

In this session we explore:

• Top tips for elevating a Microsoft Teams Room from a technology standpoint
• Managing the technology set up in large rooms with a range of equipment
• The benefits and challenges of using a cloud-based management platform for Teams Rooms technology sets
• What's next for Microsoft Teams Rooms?

UC Today's Susie Harrison hosts Saif Ahmed, co-founder and CEO of SCB Global, a leading Microsoft partner and global Microsoft Teams Integrator.

In this episode, we consider:

• What we can expect next in Microsoft Teams
  
  
• How technology will continue to support a hybrid workforce
  
  
• How technology can support frontline workers who are continually moving around the workspace
  
  
• What's next for AI and Copilots in business communications
  
  

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn, and Facebook pages.

For more Customer Experience tech news, visit: https://www.uctoday.com

In this latest interview, we’re diving deep into the world of disruption with Dominic McDonald, CEO of ULAP.

Dominic takes us on a bold journey from "Kosovo to Kazakhstan," revealing the untapped potential in emerging markets that most UC providers have overlooked or avoided. ULAP isn’t playing by the same old rules—they’re rewriting them.

In this interview, Dominic breaks down ULAP’s game-changing approach to navigating the regulatory minefields of complex jurisdictions, turning these challenges into powerful opportunities that resonate with multinational enterprises. While other UC providers stick to safer territories, ULAP is thriving in the tough markets, saving clients millions in the process.

Infact, Dominic will share how ULAP helped one of their largest global customers save a whopping $1 million by completely rethinking their UC infrastructure. Join us as Dominic unpacks ULAP’s innovative strategies, their flexibility, and how they’re leading the charge in market disruption, setting themselves apart in an industry ripe for change.

Watch on YouTube.

Join Rob Scott and Kevin Kieller in this insightful episode of the AI News Show as they sit down with Elizabeth Bieniek, author of Cake on Tuesday and a trailblazer in tech innovation. They unpack why only a fraction of companies are truly harnessing AI’s power to generate substantial value, based on Boston Consulting Group’s latest eye-opening report.

 Key Highlights: 

• BCG's AI Value Report: Rob and Kevin break down the report’s surprising stats, discussing why so many companies struggle with scaling AI and what’s needed to become a value-driven “AI engine.”
• Innovation & Team Dynamics: Elizabeth emphasizes that innovation is accessible to everyone, demystifying the process of fostering creativity in both tech and non-tech roles.
• AI as a Strategic Tool: Elizabeth’s unique take on leveraging AI as a brainstorming partner, not a replacement for human creativity, offers a fresh perspective on integrating AI into teams.
• Decision-Making & Innovation: Drawing from her book, Cake on Tuesday, Elizabeth discusses how teams can avoid “flat squirrel” indecision, crucial for timely, impactful innovation.
• Elizabeth concludes with insights on the future of AI and tech, highlighting the need for tools that organize and curate information—essential for managing today’s data deluge. Don’t miss this in-depth conversation for actionable strategies on driving real AI value and creating a resilient, innovative culture.

Next Steps:

Explore Boston Consulting Group’s full AI report for industry-specific insights.

Pick up Elizabeth’s book Cake on Tuesday for an in-depth look at innovation in action.

Follow Rob Scott and Kevin Kieller for more expert interviews and AI insights. Explore how AI is reshaping industries by visiting AI Today.

Connect with Rob Scott and Kevin Kieller on socials here:

Rob Scott

• LinkedIn
• Twitter

Kevin Kieller

• LinkedIn
• Twitter

Check out Episode 8 of the AI Show here.

Stay ahead in the world of AI news! For the latest breaking updates, vendor announcements, cutting-edge innovations, and exclusive interviews with top industry experts in artificial intelligence visit AIToday.com now and never miss a beat in the fast-evolving AI landscape.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's Susie Harrison hosts Justin Powell, Channel Leader at Dialpad.

In this session, they cover:

• The opportunities and threats of AI in the channel
• How channel partners can upskill to incorporate AI into their solutions
• How AI can protect or increase margins for channel partners
• AI readiness levels across Europe

UC Today's Susie Harrison hosts William Rubio, Chief Revenue Officer at CallTower to discuss service outages.

In this session, we cover:

• How infrastructure can be optimized to ensure seamless communication continuity for businesses during outages
• Specific technologies or strategies that can be implemented to safeguard business operations from disruptions
• Examples of successful maintenance

Watch on YouTube.

UC Today's Kieran Devlin speaks to Christelle Heikkilä, Founding Director at the consultancy Ethos Chain, former IT Director at Arsenal, former Head of IT Applications for Superdrug and an ex-pharmacist.

In this session, we discuss the following:

• Christelle's remarkable career as an IT leader in pharmaceuticals, retail and football and why people are as important as technology in IT leadership
• The unique challenges and success stories across football and retail
• How recent cultural developments like hybrid work's normalisation and the rise of AI has impacted Christelle's work as a tech leader

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our  X and LinkedIn pages.

UC Today's Susie Harrison hosts William Rubio, Chief Revenue Officer at CallTower to discuss Microsoft Copilot.

In this session, we cover:

• Whether Copilot is in a hype cycle or delivering true benefits in use cases
• The benefits and challenges of Copilot's use
• What industries might benefit most
• How to use Copilot securely and safely, and to collaborate across hybrid teams

UC Today's Susie Harrison hosts Eric Garnier, Head of Sales (Education & ProAV), AVer Europe.

In this session, we cover:

• The challenges in the industry now and how to mitigate them
• What's next for technology / AV in education
• How AI is powering the next phase of AV

Watch on YouTube.

In this episode of The Latest Big UC News, hosts David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

• Disney Ditches Slack in favour of Microsoft Teams 
• Intermedia Snaps Up NEC' Univerge business 
• The latest from HP Imagine 
• Is X entering the UC Space? 

Our panel features the following UC experts:

• Jon Arnold, Principal Analyst, J Arnold & Associates 
• Graham Fruin, Senior Analyst, European Enterprise Communications and Collaboration, IDC 
• Craig Durr, Principal Analyst, Collab Collective 
• Melody Brue, Vice President & Principal Analyst, Moor Insights & Strategy

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our  X and LinkedIn pages.