In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities. He emphasizes the significance of equity in health initiatives and reflects on the historical context that affects trust in public health systems. Victor also explores the role of visualization in making data accessible and actionable, and he shares insights from his personal journey into service design. In this conversation, Victor Udoewa discusses his unique cultural identity as a Nigerian American and how it shapes his perspective as a changemaker. He explores the concept of third culture kids and the advantages of having a multicultural background. The discussion transitions into participatory design, emphasizing the importance of trust and community engagement in design processes. Victor shares insights from his experiences in various projects, highlighting the significance of relationship building and asset-based methodologies in fostering trust and collaboration within communities.

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In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate displacement to supporting communities in crisis, this episode delves into how design can empower displaced populations and redefine humanitarian impact.

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• https://www.wearealight.org/
• https://www.linkedin.com/in/jocelynwyatt/

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Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately deliver exceptional products and services.

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• https://www.thefuturekind.co/
• https://www.linkedin.com/in/aliciagrimes/

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In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of resilience and human-centered design in creating innovative healthcare solutions. Avril emphasises the need for passion in her work, focusing particularly on improving chronic condition management through technology-driven approaches. This conversation offers valuable lessons on adaptability and the future of healthcare innovation.

• linkedin.com/in/avrilcopeland
• avrilcopeland.com
• https://www.linkedin.com/company/tickerfit/
• This episode is sponsored by Smaply https://www.smaply.com/?thisishcd

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#HealthcareInnovation #Resilience #Entrepreneurship

In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of understanding internal communication and fostering collaboration within teams. She also reflects on her parenting approach, focusing on instilling strong values and encouraging open dialogue with her children. Additionally, Emma talks about her entrepreneurial journey, addressing the issue of critical medicine shortages and her commitment to making a positive impact in healthcare.

• linkedin.com/in/emmalyncheqv
• This episode is sponsored by Smaply https://www.smaply.com/?thisishcd

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#ConflictResolution #DramaTriangle #PersonalGrowth

Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.

• linkedin.com/in/kate-tarling-6b43b19
• theserviceorg.com
• This episode is sponsored by Smaply https://www.smaply.com/?thisishcd

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#ServiceDesign #HumanCenteredLeadership #EmpathyInAction

In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which combines adventure with a mission to make a difference in South Africa. Listening to him navigate the complexities of registering Inkwazi, his organisation, as a business instead of a charity, and how they partnered with a registered charity to meet their goals, was enlightening. What stood out to me the most was hearing about the life-changing impact of providing bicycles to children in remote South African communities. It's incredible to see how this initiative has boosted education and empowered these kids, with Charles detailing how he closes the loop with donors by sharing the tangible results of their support.

It’s a powerful conversation about leadership, transformation, and creating meaningful change.

• linkedin.com/in/streetcharles
• https://www.inkwaziadventures.com.au/
• This episode is sponsored by Smaply https://www.smaply.com/?thisishcd

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#DigitalTransformation #CommunityEmpowerment #AdventureLeadership

Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance of authenticity, where April encourages sharing our most challenging stories to build genuine connections and harness the strength found in vulnerability.

We also explore the evolving landscape of governance, discussing the need for more adaptable systems and a reimagining of traditional notions like borders and identity. Trust emerges as a central theme, with April highlighting its multifaceted role in personal and societal resilience. Throughout our discussion, she offers practical daily practices to cultivate the eight "flux superpowers," providing listeners with actionable strategies to better navigate life's unpredictability.

• linkedin.com/in/aprilrinne
• http://aprilrinne.com/

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#FluxMindset #EmbraceChange #FutureResilience

Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show.

In this episode, Neil shares his personal journey of overcoming significant health challenges. He reflects on his recovery process, expressing gratitude for being pain-free and mobile again. The conversation explores the mind-body connection, the importance of light and windows in workplaces, and Neil's views on resilience and adaptation, drawing parallels between cellular processes and societal dynamics. He challenges the machine metaphor for the human body and discusses the interconnectedness of reality.

Neil also touches on themes of consciousness and mental health, sharing his experiences with resilience and depression, and how physical therapy and exercise played a role in his recovery. Additionally, he reflects on his father's experience during the Kindertransport and its influence on his understanding of resilience. Looking ahead, Neil plans to write books on consciousness, death, and lessons from the AIDS crisis.

As always, it has been our pleasure to have Neil join us and no doubt, we will hear from him again someday soon. Enjoy!

• linkedin.com/in/neil-theise-63087330
• NeilTheiseOfficial.com

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#Resilience #MindBodyConnection #ConsciousnessExploration #MentalHealth #WellBeing #PersonalGrowth #HealthJourney #TraumaRecovery #HolisticHealth #HumanExperience

Welcome to This is HCD. In this episode, we chat with Sidney Debaque, a service designer and strategist, about integrating sustainability into design. Sidney discusses his journey into using design for good, balancing value-aligned work with financial needs, and the challenges of embedding sustainability in organisations. We emphasise using design principles to promote sustainability, the importance of both top-down and bottom-up approaches, and empowering users. The conversation also highlights transparency, localism, iterative design processes, and the responsibility of designers to advocate for ethical practices. Sidney concludes by sharing his plans to launch a consultancy focused on reducing environmental impact and fostering sustainable behaviours.

• linkedin.com/in/sidneydebaque

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#SustainableDesign #HumanCenteredDesign #ServiceDesign #DesignForGood #DesignThinking #Leadership #Empowerment #Localism #Transparency #Innovation #DesignPrinciples #FreelanceLife #BusinessModels #EnvironmentalImpact #Sustainability #EthicalDesign

Welcome to another episode of This is HCD. In this episode, I chat with Adam Cochrane, the Senior Strategic Designer at Lufthansa Innovation Hub and the Conference Director for the Service Design Global Conference. Adam shares insights into his role at Lufthansa, where he drives innovation through strategic intelligence, research, and venture support. As the conference director, he ensures the event's content and experience align with the theme of designing for impact.

Adam clarifies that the Service Design Network is a non-profit, and these conferences aren’t about making money. He invites everyone to join the fun and professional service design community at the conference, whether in person or remotely. We also discuss the challenges of ageism in design and the importance of community building for professional growth.

With the upcoming conference in Helsinki, Adam highlights Finland’s rich design culture and promises diverse speakers, workshops, and networking opportunities, all focused on the value and impact of service design.

• linkedin.com/in/adambcochrane

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#HumanCenteredDesign #ServiceDesign #Innovation #DesignConference #DesignForImpact #StrategicDesign #InnovationHub #ServiceDesignGlobal #LufthansaInnovation #ConferenceDirector #ProfessionalDevelopment #CommunityBuilding #AgeismInDesign #FinnishDesign #NetworkingOpportunity