Guests

• Denise Foley, VP of eCommerce and DTC - Bollman Hats Company
• Ian Leslie, CMO - Industry West

In a sentence: what makes your customer your customer? Why do they love your brand? How do you get customers to share with each other?

How are you building community? These are the most important questions a modern retailer can ask themselves in the 2020s.

Listen to the brilliant minds from brands like Tracksmith, Seabags, Ministry of Supply, and Smiling Button break down how they're driving engagement and lifetime value in this new podcast.

Guests

• Matt Taylor, Founder - Tracksmith
• Laura Hnatow, VP of Marketing and Ecommerce - Seabags
• Aman Advani, Founder - Ministry of Supply
• Caroline Leed, Founder - Smiling Button

EPISODE SUMMARY

Creating a brand is hard enough - holding true to your ideals is harder still. This panel joins us to talk about "doing things the hard way" and creating brand experiences and products that not only define - but align with - the mission of the brand.

Join us for a show recorded LIVE at Bollman Hats, Santa Monica, CA.

EPISODE NOTES

What does it mean to have "purity" in your brand? For Christy Dawn it means reusing only deadstock fabric and employing local craftspeople at a fair wage. For Fitz Frames it means solving problems with vertical integration and staying true to a founding mission. For ALO Yoga it means creating community and using yogis and actual practitioners in its in-home and online digital experiences.

Join us for a show recorded LIVE at Bollman Hats, Santa Monica, CA

Guests

GABRIEL SCHLUMBERGER, CEO @ Fitz Frames

VICTORIA AINSWORTH, Growth Consultant

NICK JAQUAY, IT Operations Manager @ ALO Yoga

Direct-to-Consumer (D2C) brands are abundant today in a digital-first world. B2B is using the D2C playbook to provide digital capabilities to an increasingly tech-savvy marketplace.

B2B buyers prize ease of use and nimble brands can persuade their customers into being more frequent shoppers with storytelling, digital enablement and content creation in a way that B2C have done online for nearly 2 decades.

Join us for a show recorded LIVE at Industry West in SOHO, NYC.

Guests

• Ian Leslie - CMO, Industry West
• Jesse Lazarus - Chief Process and Innovation Officer, Kravet
• Hayden Kwast - Director of Ecommerce, Olam Specialty Coffee

What happens when you start treating failure like success? Innovators in B2B, B2C, Grocery and CRO join us to talk about what it takes to iterate and innovate at a fast pace, while cultivating a culture of empathy, making storytelling the center of your data strategy, and putting proven processes into place while disrupting entire industries.

Listen now!

Guests

• Farshid Taffazoli - CTO, Sandow Media

• Reneida Leon - Technical Product Manager, Kroger Digital

• Brian Schmitt - Co-Founder, Surefoot

Our first live show of 2019 kicks off with a bang - we met live at the Robert Graham store on Abbot Kinney in Venice Beach, CA to talk to three amazing brands - Birdwell Beach Britches, Sole Bicycles, and Karmaloop / Shiek Shoes. Each one has a story of transformation, maturation, and how to engage with customers who have endless choice. Listen now!

Guests

• Geoff Clawson - CEO - Birdwell

• Theo Gallo - Director of Commerce - Karmaloop/Shiek Shoes

• Brian Ruben, Cofounder -Sole Bicycles

Keely Carney knows about second chances herself. When she found herself re-entering the workforce after a life-changing experience in rehabilitation she saw first-hand how hard it can be for people to rebuild their lives and launch a career. She took what she learned from her own story and founded a Non Profit retail brand, Second Chance, which provides jobs for the homeless and inspiration to their customers through words of affirmation - through local partnerships - crafting beautiful handmade treasures. In this episode we'll meet Keely and dive into how she made her transformation and how she's helping give a second chance to others. Listen now!

Guest

Keely Carney, Founder and Executive President - Second Chance Mugs

Special discount for subscribers! Head over to scmugs.org and use code SOMETHINGDIGITAL for 10% off your order.

Jesse Lazarus is no stranger to pushing the limits. As the Chief Process and Innovation Officer for historic textile manufacturer Kravet he has fought to modernize the way businesses transact with the over 109-year-old company. In this episode of Merchant to Merchant we discuss the challenges of choosing where to invest, how to promote and cheerlead adoption in an organization, and where technologies can assist and where they can hinder.

Listen now!

Guest

Jesse Lazarus, Chief Process and Innovation Officer - Kravet

Building community is no easy task. Creating that community and keeping your authenticity and your voice is even harder - and yet, somehow the three merchants from Atlanta on our panel this month have found a way to create opportunities for telling their stories and spreading their message, through commerce, and creating vibrant communities.

From popsicles to messages of love and hope this panel doesn't disappoint. A very special thanks to Mailchimp and to Citizen Supply for making this edition of Merchant to Merchant possible!

Guests

• Eryn Eddy, So Worth Loving
• Chuck Reece, Bitter Southerner
• Steven Carse, King of Pops

Host

• Phillip Jackson - Ecommerce Evangelist, Something Digital

How do you combat the challenges of extreme seasonality in retail? This month we traveled to Seattle to the Filson Flagship store and invited two incredible retailers to a fireside chat to discuss exactly this.

They lent their voice to a conversation we’ve been having here at Something Digital for some time - how do you combat the challenges of extreme seasonality in retail? Beyond just creating new products and scaling your business horizontally - what can a retailer do? Listen as Daniel Nettleton and Trevor Phillips offer advice and give insight to how they’re overcoming these challenges at Merchant to Merchant LIVE in Seattle!

Guests

• Trevor Phillips, Mervin Manufacturing
• Daniel Nettleton, Espresso Parts

Interviewer

• Phillip Jackson - Ecommerce Evangelist, Something Digital

13 retail locations and a website are just the beginning for Baked By Melissa. In this podcast we uncover how Baked by Melissa have made their core values part of their product offering, how they gave away over 150,000 cupcakes in a campaign to encourage America to "side with love" -- and how they're making decisions more personal with daily use of personas.

Guests

• Melissa Ben-Ishay - Chief Product Officer, Baked by Melissa
• Seth Horowitz, CEO, Baked by Melissa

Interviewer

• Phillip Jackson - Ecommerce Evangelist, Something Digital