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Service Business Mastery - Business Tips and Strategies for the Service Industry

Tersh Blissett

Service business mastery is a podcast that helps business owners and managers succeed in business by sharing tips on leadership, marketing, financials, pricing, HR and much more.

  • 25 minutes 41 seconds
    Why I Coach My Competition and Invite Them Into My Business with Tommy Mello

    Welcome to the Service Business Mastery Podcast!

    Visit our website for more episodes and insights! www.servicebusinessmastery.com

    In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Tommy Mello, founder of A1 Garage Door Service  at the Home Service Freedom Event 2024. Tommy is a recognized leader in the home service industry. 🚀

    He shares his journey of building a multimillion-dollar business, emphasizing the power of strong vendor relationships, leveraging technology, and fostering a culture of giving back. From scaling his business to prioritizing personal health for leadership clarity, Tommy offers actionable insights for service business owners looking to scale and succeed.

    In this episode, here's what you can expect to learn: 

    • How Tommy scaled A1 Garage Door Service into a multimillion-dollar business.

    • Why giving back and building partnerships drive industry success.

    • The role of personal health in effective leadership.

    • Key tech tools that streamline operations in service businesses.

    • How to adopt a growth-focused mindset to stay competitive.

    If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

    Links & References:

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    Website:

    This episode is kindly sponsored by:

     

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    26 December 2024, 11:00 am
  • 35 minutes 43 seconds
    Why AI Will Be the Biggest Technological Revolution of Our Lifetime with Boris Valkov

    Welcome to the Service Business Mastery Podcast!

    Visit our website for more episodes and insights! www.servicebusinessmastery.comIn this episode, hosts Tersh Blissett and Joshua Crouch sit down with Boris Valkov, Co-Founder & CEO of Lace, live from the Service World Expo 2024 in Orlando, to explore how AI is revolutionizing service-based businesses. 🤖📊

    Boris, an expert in AI and former member of Meta’s PyTorch team, shares actionable insights on leveraging AI to optimize call center performance, boost booking rates, and increase revenue without extra marketing spend. He also discusses the future of AI-driven tools, balancing innovation with simplicity, and redefining operations in the service industry. 🚀✨

     

    In this episode, here's what you can expect to learn: 

    • Why AI is set to revolutionize service businesses and transform call centers.

    • Practical ways to leverage AI for real-time call data analysis and team coaching.

    • Steps to improve booking rates and revenue without additional marketing spend.

    • The importance of fast product iterations and simplified AI implementations.

    • Future trends in AI-driven tools reshaping traditional business operations.

    If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

    Links & References:

    LinkedIn: 

    Website:

    Book a demo at Lace.AI to see how their AI solutions compare to what you’re using today: https://www.lace.ai/demo

    This episode is kindly sponsored by:

     

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    18 December 2024, 11:00 am
  • 37 minutes 59 seconds
    How to Transform Your Business with Disney-Style Customer Experience Strategies with John Formica

    Welcome to the Service Business Mastery Podcast!

    Visit our website for more episodes and insights! www.servicebusinessmastery.com

    In this episode, hosts Tersh Blissett and Josh Crouch are live from Service World Expo 2024, joined by John Formica, a former Disney leader and expert in customer experience transformation. 🎢✨ Drawing from over 30 years in the service and hospitality industry, including a decade at Disney Resorts, John shares how businesses can create magical moments for customers, build loyalty, and foster a thriving team culture. From leveraging Disney’s “plus one” philosophy to hiring for cultural fit, this conversation offers actionable insights to help service professionals stand out in a competitive market. 🌟💼

     

    In this episode, here's what you can expect to learn: 

    • How to design customer experiences that build loyalty and stand out from competitors.

    • The difference between customer service and creating memorable customer experiences.

    • Actionable tips from Disney’s “plus one” strategy to enhance service delivery.

    • How leadership influences culture and drives team performance.

    • Best practices for hiring employees who align with your company values.

     

    If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

    Links & References:

    LinkedIn: 

    Website:

    This episode is kindly sponsored by:

     

    Connect with us!

    Affiliate links:

     

    11 December 2024, 11:00 am
  • 39 minutes 20 seconds
    How AI Can Keep Your Business Competitive and Meet Customer Demands with Rocky Ozaki

    Welcome to the Service Business Mastery Podcast!

    Visit our website for more episodes and insights! www.servicebusinessmastery.com

    In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Rocky Ozaki, founder of Now of Work, live from the Nexstar Super Meeting, to discuss how AI is reshaping the future of work, especially for service-based businesses. 🤖📈

    Rocky Ozaki, a digital transformation expert, shares practical insights on adopting AI to streamline operations, improve decision-making, and enhance customer interactions. Speaking at the Nexstar event, he highlights strategies to balance automation with human touch while staying ahead of emerging tech trends like IoT, 5G, and blockchain. 🚀✨ 

    In this episode, here's what you can expect to learn: 

    • Why adopting AI is crucial for staying competitive in service industries.

    • Steps to introduce AI gradually without overwhelming teams.

    • Balancing automation with a human touch for customer trust.

    • Using AI-driven tools to improve efficiency and customer service.

    • Future AI trends, from smarter decision tools to advanced automation. 

    If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

    Links & References: LinkedIn: 

    Website:

    This episode is kindly sponsored by:

     Connect with us!

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    4 December 2024, 11:00 am
  • 32 minutes 56 seconds
    How HVAC Contractors Overcome Regulatory Roadblocks for Quality Service with Terry McIver

    Welcome to the Service Business Mastery Podcast!

    Visit our website for more episodes and insights! www.servicebusinessmastery.com

    In this episode, host Tersh Blissett is joined by Terry McIver, seasoned editor at Contracting Business, to explore the latest shifts in the HVAC industry and the power of community among trade professionals. 🔧📈

    With over 18 years in trade publishing, Terry shares his insights on how podcasting and industry events have helped contractors connect, learn, and adapt to new technologies and regulatory changes. They also discuss the growing role of AI in content creation and the challenges of navigating digital transformation in the HVAC world. Contracting Business remains dedicated to providing valuable information and support for HVAC professionals, helping them thrive in a rapidly evolving industry. 🌍💼

     

    In this episode, here's what you can expect to learn: 

    • How technology and regulations are reshaping the HVAC industry.

    • The early days of HVAC podcasting and its impact on the contractor community.

    • Networking benefits of events like BDR for industry growth and learning.

    • The role of AI in content creation and managing misinformation in HVAC.

    • Terry McIver’s insights on running a trade publication and the value of reliable information.

     

    If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

    Links & References:

    LinkedIn: 

    Website:

    This episode is kindly sponsored by:

     

    Connect with us!

    Affiliate links:

     

     

    27 November 2024, 11:00 am
  • 1 hour 3 minutes
    How AI Boosts Productivity and Streamlines Operations in Service Industries with Jonathan Mast

    Welcome to the Service Business Mastery Podcast!

    Visit our website for more episodes and insights! www.servicebusinessmastery.com

    In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Jonathan Mast, founder of White Beard Strategies, a company focused on helping small businesses work smarter with AI. 🧠🤖

    With nearly two decades in digital marketing, Jonathan now specializes in using AI tools like ChatGPT, Claude, and Gemini to streamline business operations and empower teams. His expertise in prompt engineering and AI-driven solutions supports business owners in cutting down on routine tasks, creating effective SOPs, and improving response times. White Beard Strategies is dedicated to helping businesses stay competitive by adopting AI tools that simplify processes and improve overall effectiveness. 🚀📈✨

     

    In this episode, here's what you can expect to learn: 

    • How AI can help small businesses save time on routine tasks and boost team productivity.

    • Practical tips for using AI to create clear, effective SOPs, making training and processes easier.

    • The growing importance of prompt engineering and how it helps get the best results from AI tools.

    • Ways to use AI for quicker response times and better customer interactions.

    • Insights on adopting AI without affecting job security, creating a supportive environment for team members.

    If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

    Links & References:

    LinkedIn: 

    Website:

    This episode is kindly sponsored by:

     

    Connect with us!

    Affiliate links:

    20 November 2024, 11:00 am
  • 49 minutes 37 seconds
    From HVAC Technician to Entrepreneur Scaling Blue-Collar Businesses with Matt Murray

    Welcome to the Service Business Mastery Podcast!

    Visit our website for more episodes and insights! www.servicebusinessmastery.comIn this episode, hosts Tersh Blissett and Joshua Crouch are joined by Matt Murray Founder and CEO of Blue Collar King Coaching & Consulting, known as the “Blue Collar King,” a leading voice in business coaching for service-based industries. 🛠️💼

    With more than 20 years of hands-on experience in the HVAC and mechanical sectors. Matt’s expertise in leadership development, personal growth, and strategic business systems equips contractors with the tools to build strong company cultures and drive sustainable growth. Through his “Blue Collar King” Blueprint, Matt helps service business owners navigate challenges and achieve lasting success in a competitive industry. 🔍🚀📈

     

    In this episode, here's what you can expect to learn:

    • How effective leadership and personal growth drive long-term business success

    • Practical strategies for transitioning from technician to business owner

    • The impact of self-awareness on overcoming business challenges and self-sabotage

    • Techniques for building a company culture that supports team growth and retention

    • How Matt’s “Blue Collar King” Blueprint empowers service contractors with tools for sustainable growth

    If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

    Links & References:

    Linkedin:

    Website:

    This episode is kindly sponsored by:

     

    Connect with us!

    Affiliate links:

     

    13 November 2024, 11:00 am
  • 48 minutes 30 seconds
    Scaling Your Home Service Business with AI-Powered Customer Support with Bradley Scruggs from Zyratalk

    Welcome to the Service Business Mastery Podcast!

    Visit our website for more episodes and insights! www.servicebusinessmastery.com

    In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Bradley Scruggs, Chief Marketing Officer and Co-founder of ZyraTalk, a company transforming customer engagement with AI technology for home service businesses. 🤖📞

    Bradley Scruggs brings nearly ten years of experience in the home service industry. His expertise in AI-powered voice assistants helps contractors reduce missed calls, streamline customer interactions, and boost operational efficiency. ZyraTalk specializes in solutions that allow HVAC and home service companies to capture leads, improve customer satisfaction, and stay competitive in today’s market. 🚀📈✨

     

    In this episode, here's what you can expect to learn: 

    • How AI voice technology can reduce missed calls and improve customer satisfaction.

    • Best practices for customizing AI to handle unique business needs and FAQs.

    • The role of AI in transforming traditional answering services for home service businesses.

    • Insights into integrating AI with CRMs to streamline bookings and dispatching.

    • Future trends in AI for outbound calling and how businesses can stay compliant with regulations.

    If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

    Links & References:

    LinkedIn: 

    Website:

    This episode is kindly sponsored by:

     

    Connect with us!

    Affiliate links:

     

    6 November 2024, 12:00 pm
  • 55 minutes 29 seconds
    How to Run a Successful HVAC Company and Grow From Startup to $1 Million in Revenue

    Welcome to the Service Business Mastery Podcast!

    Visit our website for more episodes and insights! www.servicebusinessmastery.com

    In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Ken Hale and Jake Deputy from Complete Comfort Heating, Air & Plumbing, a company dedicated to HVAC solutions and business growth in the contracting space. 🔧📈

    Ken Hale, Founder of Complete Comfort, has over 20 years of experience in the HVAC industry. Together with his business partner and General Manager, Jake Deputy, they have transformed Complete Comfort through a focus on operational consistency and team leadership. They share how they have overcome growth challenges, created a collaborative culture, and built a sustainable business model that thrives, even through seasonal fluctuations. 💡🤝🚀

     

    In this episode, here's what you can expect to learn:

    • How Ken and Jake broke through business growth plateaus with a focus on consistency and small operational changes.

    • The importance of building a strong, aligned team culture to drive motivation and performance.

    • Practical strategies for balancing operational control while empowering your team leaders.

    • Proven tactics for maintaining steady revenue during seasonal slowdowns through outbound marketing and customer conversion techniques. 

    If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References:

     

    This episode is kindly sponsored by:

     

    Connect with us!

    Affiliate links:

     

    30 October 2024, 11:00 am
  • 1 hour 30 minutes
    Customer Loyalty Strategies for Service Business Owners to Boost Retention with Justin Riley

    Welcome to the Service Business Mastery Podcast!

    Visit our website for more episodes and insights! www.servicebusinessmastery.com

    In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Justin Riley, President of UpFrog, a company revolutionizing marketing and lead generation for service-based businesses. 📊💻

    Justin Riley brings over 20 years of experience in contracting and marketing to the table. His expertise in transparent pricing and lead-capturing strategies is helping contractors improve customer engagement and boost conversions. UpFrog specializes in tools that empower HVAC and home service companies to build trust with clients and stay ahead in a competitive market. 🔍📈✨

     

    In this episode, here's what you can expect to learn: 

    • How transparent pricing can boost customer engagement and trust.

    • Practical strategies for converting leads through targeted marketing.

    • The value of empathy in customer interactions and its impact on long-term business success.

    • Techniques for capturing leads at different stages of the customer journey.

    • How UpFrog's online pricing systems can help contractors stay competitive in today’s market.

    If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

    Links & References: 

    This episode is kindly sponsored by:

     

    Connect with us!

    Affiliate links:

     

    23 October 2024, 11:00 am
  • 37 minutes 45 seconds
    Building a Million-Dollar Service Business From Door Knocking with Zach Jones & Dalton Hadley

    Welcome to the Service Business Mastery Podcast!

     

    Visit our website for more episodes and insights! www.servicebusinessmastery.com

    In this episode, we are excited to feature Zach Jones and Dalton Hadley  from Air Support Heating & Cooling, two rising stars in the HVAC industry. Zach and Dalton have built their business from the ground up, growing rapidly in just 18 months by staying debt-free and using innovative strategies to drive customer growth. 🚀💡

    These two entrepreneurs share their journey from starting with $13,000 to scaling their company across multiple locations, offering valuable insights into low-budget marketing, reinvesting profits, and building a high-performance team. 💼🏗️

    In this episode, here's what you can expect to learn:

    • Zach and Dalton's journey from starting their HVAC business with just $13,000 to becoming successful entrepreneurs.

    • How to grow a small HVAC business while staying lean and debt-free.

    • Innovative marketing strategies like door knocking, referrals, and leveraging Google My Business for rapid growth.

    • The importance of reinvesting profits into the business to fuel expansion and improve operations.

    • Practical tips on building a high-performance team and knowing when to make key hires to scale your business.

     

    If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

    Links & References:

    LinkedIn Accounts:

    Website:

    This episode is kindly sponsored by:

     

    Connect with us!

    Affiliate links:

    16 October 2024, 11:00 am
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