The week, Kayomi and Griff answer your questions; What to do if a return is shipped by the buyer but never received; eBay Standard Envelope and tracking; Item delayed in transit; Buyer requests to split up a lot; and auction winner requests to hold off shipping in order to combine shipping. Plus a special announcement from your podcast team.
Matt Olson, Senior Director of Product for Seller Excellence and Regulatory explains this new EU regulation that will impact any seller who sells into the EU and what those sellers need to do to be in compliance when the regulation goes into effect in December. This week’s question is about buyer names or addresses that are too long to fit on an eBay label.
Questions?
Call us! 888-723-4630
Email us! [email protected]
Visit our eBay page! ebay.com/podcast
Take our Survey! https://connect.ebay.com/srv/survey/a/sellerops.podcast
Episode Links
eBay GPSR Page
https://www.ebay.com/sellercenter/resources/general-product-safety-regulation
EU GPSR Document
Seller Advocacy Specialist for the GR team, Leah Erwin outlines the mission of the eBay Government Relations team and how sellers can assist through the eBay Small Business Ambassador Program. This week’s seller question is about buyers who use Freight Forwarding companies.
Questions?
Call us! 888-723-4630
Email us! [email protected]
eBay Growth Advisor with the Ads Team, Elisabeth Rommel outlines the new Advertising Dashboard in Seller Hub and how the new enhancements make it easier to set up and track your Promoted Listings campaigns. The question for this week: Shipping eBay items via Freight.
Questions?
Call us! 888-723-4630
Email us! [email protected]
Episode Links
New eBay Advertising Dashboard
eBay Growth Advisor Aaron White outlines five ways you can get to know your buyers better. From the Shipping team, Chad Stewart updates us on the recent enhancements to eBay International Shipping. Your hosts answer a question about custom Item Specifics.
Questions?
Call us! 888-723-4630
Email us! [email protected]
eBay Seller Advocate and eBay seller Chuck Van Pelt gives his five tips for preparing for the Holiday Selling Season. Kayomi and Griff answer your questions about revision restrictions on Fixed Price listings and the list of “selected categories” for additional free listings with an eBay Store subscription.
Questions?
Call us! 888-723-4630
Email us! [email protected]
Visit our eBay page!
Episode Links
New Simplified Order Cancellation Process
eBay seller and Head of Business Development on the eBay Seller team, Stephen Weller has a list of best practices remedies for the Slow Sales blues. Kayomi and Griff answer questions on Offer discount minimums and free listing allotments for an eBay Store.
Questions?
Call us! 888-723-4630
Email us! [email protected]
Visit our eBay page!
Take our Survey!
Sr. Manager, Seller Engagement & Community Allison Engles joins us to talk about the upcoming eBay Open event in September. Your questions this week: What happened to USPS First Class Package? Bubble wrap bubbles facing out or in?
Questions?
Call us! 888-723-4630
Email us! [email protected]
Visit our eBay page!
Sarah Burgess discovered eBay when she needed parts for her race car and realized the platform's potential for selling automotive products. She later joined eBay as an employee, initially in business development and then in events and partnerships.
Griff and Kayomi answer your questions about sending a package with Japanese characters and items not showing up for European buyers.
Questions?
Call us! 888-723-4630
Email us! [email protected]
Visit our eBay page!
Take our Survey
eBay International Shipping Restricted Categories
eBay’s Blaine Dillard of the Seller Engagement Team visits the podcast this week to talk about how best to create social content for your business. Griff and Kayomi answer questions about taking Returns and Selling Limits.
Questions?
Call us! 888-723-4630
Email us! [email protected]
Episode Links
This week, Kevin Reeth of Seller Ledger returns to explain the importance of recording and tracking your margins in order to help your business become more productive. Kayomi and Griff answer questions on configuring your Return Settings and purchasing insurance in excess of what the carriers provide.
Questions?
Call us! 888-723-4630
Email us! [email protected]
Visit our eBay page! ebay.com/podcast
Episode Links
Your feedback is valuable to us. Should you encounter any bugs, glitches, lack of functionality or other problems, please email us on [email protected] or join Moon.FM Telegram Group where you can talk directly to the dev team who are happy to answer any queries.