Guest: Michelle Pascoe: Founder and CEO of Optimum Operating Procedures and Services Michelle Pascoe grew up on a Turkey farm in Australia and was educated at a bush school with one room, one teacher, and 10 students. However, nothing has kept Michelle from achieving the best and building one of Australia’s most respected training and research businesses, Optimum Operating Procedures and Services (OOPS). Michelle is excited to share with you;  Her personal lessons in leadership after 30 years in business. The expectations and attitudes of each key demographic in the workplace – their values, communication style, work preferences, and motivations.How to equip teams with the skills and insights needed to unite a multigenerational team and create an inclusive workplace culture that celebrates generational diversity.How to unlock the strengths and potential of a multi-generational team and how to leverage the unique attributes of each generation for enhanced productivity in the workplace. Just as a turkey uses a distinctive “beep” to communicate effectively within a flock, communication within your multigenerational team needs to be clear, straightforward and meaningful to create memorable customer experiences”. Over the past 3 decades, Michelle has had the privilege of training teams from 18 – 82 years old and now that there are 4 generations in the workplace and 6 generations of customers the dynamic in how she creates memorable experiences and develop the leaders in her team to connect and communicate with their frontline team is critical for business success and growth. Join us as we discuss communication within your multi-generational team Listen Live (Archive Available) Host: Andy Goram

Guest: Graham Allcott: Author, Speaker and Entrepreneur Graham is the author of multiple books, including the global bestseller How to Be a Productivity Ninja. His latest book, KIND: The Quiet Power of Kindness at Work, focuses on why organisations with kinder, more human-centred cultures are ultimately more successful. He is the founder of Think Productive, which since 2009 has been a professional development go-to for a variety of companies, including Amazon, British Airways, Disney, eBay, the British Red Cross and many more – and with offices in the UK, USA, Canada, Australia, New Zealand, the UAE and the Netherlands. It happens gently and quietly but leads to spectacular results. And it’s often thought that we have to choose between a kind working environment and a high-performing one. In the range of leadership skills, kindness is inherently quieter, more personal, harder to see – and yes, less interesting or cinematic than controversial tweets and ‘bullying boss’ behaviour. But the most successful leaders and organizations recognise that kindness builds empathy, trust and psychological safety, the cornerstones of so many desirable traits and outcomes in many businesses: more creativity; a better quality of decision-making; safer critical thinking; higher levels of staff loyalty, flexibility and retention; a heightened sense of engagement; and higher productivity and profitability. Join us as we discuss how kindness builds empathy, trust and psychological safety. Listen Live (Archive Available) Host: Jo Moffatt

Guest: Patrick Thean: CEO Coach and Bestselling Author Patrick is the bestselling author of Rhythm: How to Achieve Breakthrough Execution and Accelerate Growth, and now, he’s here to talk about his latest book, The Journey to CEO Success: 7 Practices for High Growth Leadership. This book distills over 20 years of his executive coaching experience, offering battle-tested strategies that helped companies like AvidXchange reach billion-dollar valuations. Patrick’s methods have been integrated into programs at EO/MIT and Cornell University, and his leadership tools have driven extraordinary success for many CEOs. In today’s conversation, we’ll unpack the seven practices every CEO needs to master, explore how to build world-class teams, and learn how to turn company culture into a competitive advantage. Get ready for some invaluable insights from one of the best in the business. Patrick, welcome to the show! Join us as we discuss how to turn company culture into a competitive advantage. Listen Live (Archive Available) Host: Jo Dodds

Guest: Hannah Dannecker: Managing Partner of Better Together Group Hannah MacDonald Dannecker is here to connect. She connects companies to the employees they need. Candidates with the jobs they are desperate to get and people with the information they can use to help them make the best decisions they can. In this podcast episode, she will be sharing a lot of information about the next generation. How do we recruit and retain the next generation of staff when we will be at nearly 30% Gen Z employees in 2025. Are you ready? Let’s connect and figure out how to do it together. Join us as we discuss the next generation of recruitment Listen Live (Archive Available) Host: Jo Dodds

Monday 14th October 2024 Radio Show 562 : Navigating Workforce Transformation with Empathy Guest: Amy Bouque: Chief People Officer at Kelly Amy Bouque is passionate about helping people thrive both at work and in life. As Chief People Officer at Kelly, a global leader in strategic workforce solutions, she leads HR practices for over 5,000 full-time employees worldwide. Amy is committed to connecting people from all backgrounds with meaningful work that enriches their lives. She describes herself as an ally to all and focuses on driving Kelly’s success through transformative initiatives that empower employees to find their purpose and reach their full potential.   Join us as we discuss navigating workforce transformation with empathy Listen Live (Archive Available) Host: Andy Goram  

Guest: Steve Scanlon: Founder and CEO of Rewire The reason so many top leaders and executives turn to coaching is to effect change. They want different results, and know they need to act differently (and inspire their teams to act differently) to get them. But they are often unaware of the thoughts and feelings that lie beneath the surface, influencing their ability to make the necessary changes. Metacognition, then, becomes a powerful tool in this process, helping us to access, understand, and adjust what is happening below the line so we can change the actions we take to get the results we want. Steve Scanlon has dedicated over 30,000 hours to one-on-one coaching with business executives and other top performers, and has presented hundreds of workshops and keynote sessions to tens of thousands of people across the country. He is certified by the International Coaching Federation, has a certification in Interpersonal Neurobiology from the Mindsight Institute, and is a senior fellow at the Institute of Coaching. He is the founder and CEO of Rewire, a coaching and development company that helps companies, teams and individuals better understand how to make effective changes for radical improvement in their businesses and in their personal lives. Steve will bring to the podcast some practical ways to approach metacognition for different and better results, giving you the leadership edge. Join us as we discuss metacognition in leadership. Listen Live (Archive Available) Host: Andy Goram

Guest: Anais Nebel: Group Culture and Communications Manager, Lipsy Anaïs is a culture leader and brand strategy expert, passionate about people empowerment. She leads culture and communications for Lipsy, a fashion and beauty group made up of 7 brands including Victoria’s Secret UK and Gap UK. Anaïs is known for creating out-of-the box engagement campaigns that create vibrant connections and bring the soul of a company to life. This special episode was recorded following Jo and Anais interview on stage at the 2024 Employee Engagement Summit at the Brewery in London and is hosted by Jo Moffatt, Engage for Success Advisory Board member and regular EFS radio show host. Engage for Success are media partners for Engage Business Media’s industry-leading events, including the Future of Work Conference and the Employee Engagement Summit. •    The key drivers that led to Lipsy London taking action to add self-empowerment to their wellbeing strategy •    Why Lipsy London decided to run a photoshoot initiative  •    Any challenges in getting employee buy-in •    Highlighting the key results that have been seen following the photoshoot •    What’s next for self-empowerment at Lipsy?  •    The achievements and impact that create the most pride Join us as we discuss how Lipsy London's recent wellbeing initiative empowered employees through self-confidence. Host: Jo Moffatt

Guest: Niki Avraam: Founder of Howat Avraam Solicitors Niki Avraam stands at the forefront of a transformative movement in leadership and workplace evolution. A legal entrepreneur with a rich background in employment and discrimination law, Niki’s journey has been distinguished by litigating high-profile cases and founding the London law firm, Howat Avraam Solicitors. Her approach defies convention, challenging the established norms across various industries. Niki firmly believes that by instilling a sense of ownership in our roles, we become architects of our own careers, steering our organisations towards unprecedented success. A compelling keynote speaker on leadership mindset and future workforce issues, Niki offers a roadmap for reinvigorating professional engagement. Her concept of “Preferred Discomfort” encourages embracing growth beyond comfort zones, while her insights on the “Authenticity Trap” highlight the importance of versatility in discovering one’s true potential as a leader and innovator. In her “Leadership Lessons” series, Niki distills everyday experiences into leadership wisdom.  In this episode, Niki invites listeners to explore leadership through the lens of life’s rich tapestry. She shares how everyday experiences, from the familial settings of a Greek Cypriot kitchen to the vibrant streets of Naples, offer profound leadership insights. By embracing these lessons, leaders can cultivate a deeply human, resilient, and adaptable approach to guiding others. Join us as we discuss life’s leadership lessons. Listen Live (Archive Available) Host: Jo Moffatt

Guest: Dan Buckley: CEO – Cognexo We’ve all heard the term customer experience, but what about Employee Experience (EX)? A game-changer for forward-thinking organisations, EX is now the future of thriving workplaces – with those who invest in it four times as profitable as those who don’t. Optimising pivotal points in the employee lifecycle from pre-boarding and onboarding through to offboarding and everything in between will attract top talent and ensure they stay. The stats around EX are a call to action for businesses. Invest in EX or get left behind. Dan has experience across Cyber Security, Digital Assets and other SaaS solutions. He has a total of 23 years’ experience in Enterprise Sales and Business Development with a primary focus around disruptive and innovative businesses at the start-up and scale up stage. Join us as we discuss why investing in employee experience pays off. Listen Live (Archive Available) Host: Jo Dodds

Guests: Niall Cluley & Andree Gowar Naill Cluley is a Chartered FCIPD and an expert in culture and performance, helping ambitious organisations and teams navigate through change and achieve sustainable performance and growth. As Managing Director at Dragonfish Consulting, Niall leads and supports the team across all areas including our proposition development and key client relationships. He ensures we stay ahead through our continued development in the field of culture and performance by linking our research and insight across multiple sectors with our experience to maximise findings and recommendations. Andree Gowar is an established consultant with over 25 years’ experience designing and delivering culture change and employee engagement strategies across a breadth of organisations. Andree leads a team of consultants working with clients to make culture change real and tangible by linking it to business performance and compliance. Andree is the driving force behind our independent research that proves the links between customers, brand and people and how our team of consultants apply this knowledge and data in support of achieving alignment for our clients and their teams. Join us as we discuss how measuring employee engagement, experience and culture differ.

Guest: Leanne Kilheeney Leanne Kilheeney is the Head of Engagement at Creative Marketing Agency Ear to the Ground. She has been with the Manchester-based agency for 12 years, during which she has held various creative and production roles working on campaigns for global brands such as Nike and PlayStation. In recent years, Leanne has transitioned her marketing and communication skills into an employee engagement role, helping the team to do the best work of their careers. Ear to the Ground specialises exclusively in the worlds of sports, esports, and gaming—sectors that resonate with Leanne’s passion for the power of play. She believes that play can significantly enhance employee engagement and business success. Leanne will share examples of how she has integrated this belief into her engagement strategies at Ear to the Ground. Join us as we discuss the power of play. Listen Live (Archive Available) Host: Jo Dodds