Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

  • 6 June 2023, 8:30 am

    191: Personalization and Emotional Connection: How AI is Shaping Customer Loyalty and Satisfaction with Zack Wenthe

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    31 minutes 2 seconds
  • 30 May 2023, 8:30 am

    190: Building Purpose-Led Brands: Creating Seamless Customer Experiences and Communicating Values with Richie Jones

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    26 minutes 28 seconds
  • 23 May 2023, 8:30 am

    189: Unlocking Financial Freedom: Building Wealth and Overcoming Obstacles with Jim Oliver

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    22 minutes 31 seconds
  • 16 May 2023, 8:30 am

    188: Customer-Centric Innovation: Solving Problems by Thinking Outside the Box with Lisa Levy

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    29 minutes 51 seconds
  • 9 May 2023, 8:30 am

    187: Trust Signals: Key to Customer Experience Decisions with Scott Baradell

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    27 minutes 4 seconds
  • 2 May 2023, 8:30 am

    186: Transforming BPOs into Profitable Value Centers with Romaine Piper

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    25 minutes 12 seconds
  • 25 April 2023, 8:30 am

    185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins

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    28 minutes
  • 18 April 2023, 8:30 am

    184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan

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    27 minutes 14 seconds
  • 11 April 2023, 8:30 am

    183: The Future of Customer Communication with Matt Swain

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    29 minutes 32 seconds
  • 31 March 2023, 8:30 am

    182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger

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    31 minutes
  • 21 March 2023, 3:00 pm

    181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg

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    23 minutes 37 seconds
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