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Happy Client Show: Helping Agency Pros Deliver Delight

Andrew Dymski and Ben Butler

A resource to help agency professionals deliver delight to their clients. Stories from the trenches for inbound, content, marketing, PR, and online marketing agencies.

  • 10 minutes 10 seconds
    How to Start Documenting Your Agency Processes Without Feeling Overwhelmed

    In this episode of the Happy Client Show, Ben and Andrew discuss how agencies can get started documenting their processes even when they feel they don't have enough time.

    3 May 2017, 7:00 am
  • 10 minutes 28 seconds
    41 - Stop Saying Yes to Bad Client Work

    In this episode of the Happy Client Show, Andrew and Ben talk about the importance of saying "no" as an agency owner. At an agency, it feels we never have enough money coming in, or never enough business. So we do whatever we can to take on more work to get the money. We say "YES" to everything.This is a BAD habit that many new agency owners need to get out of. And FAST!

    26 April 2017, 7:00 am
  • 6 minutes 38 seconds
    040 - The Secret Power of Documenting Processes as You Go

    In this episode of the Happy Client Show, Andrew and Ben dive into the benefits of documenting processes as you go.

    19 April 2017, 7:00 am
  • 12 minutes 4 seconds
    038 - How to Run the Best Discovery Meeting of Your Client's Life

    In this episode, Ben and Andrew share tips you can implement to streamline your content collection process during the on-boarding phase to deliver life changing discovery meetings. Enjoy!

    22 March 2017, 3:10 pm
  • 12 minutes 44 seconds
    037 - Deliver Better Agency Services by Gathering the Right Information in the Sales Process

    The fastest way to happy clients is only on-boarding the clients that are a great fit for your agency. That all starts in the sales process! Members of the sales team are the gate keepers to the agency. In this video, Ben and Andrew discuss specific things agencies can address in their sales process to really set their client servicing team up for success.

    14 March 2017, 7:32 pm
  • 10 minutes 6 seconds
    036 - What Your Agency Should Do After a Client Conflict
    When the dust settles, it is time to take stock of what has happened. The time following a client conflict is the time to review what happened and make adjustments to your agency processes. These adjustments make sure the situation doesn't repeat itself. 
    5 April 2016, 7:00 am
  • 12 minutes 48 seconds
    035 - How to Deal with a Client That Badmouths Your Agency
    When an angry client takes their anger out by posting bad reviews online, it is time to act. In this episode Ben and Andrew share the steps you should take today to prepare for an upset client and how you can prevent the situation from happening in the first place. 
    29 March 2016, 7:00 am
  • 10 minutes 29 seconds
    034 - The Right Way to Break Off a Client & Agency Relationship
    Sometimes no matter how hard you try, a client just isn't a good fit. If that is the case, how do you get out of the arrangement? In this episode, Ben and Andrew talk through the steps that you can take to get out of a bad client situation. 
    22 March 2016, 7:00 am
  • 23 minutes 5 seconds
    033 - 5 Client Conflict Situations and How to Handle Them
    If you're in the middle of a conflict with a client, it can feel like there is no way out. ln this episode, Ben and Andrew talk through 5 examples of client conflict and how you can move to a peaceful resolution. 
    15 March 2016, 7:00 am
  • 20 minutes 36 seconds
    032 - 9 Steps to Resolving Client & Agency Conflict
    If you're in the middle of conflict with an agency client, how do you get out? In this episode Ben and Andrew walk through 9 detailed steps to help you see the light on the other side!
    8 March 2016, 7:00 am
  • 27 minutes 25 seconds
    031 - What to Do When Clients Perpetually Miss Deadlines
    Are your clients missing deadlines? That is no way to get things done. Take a listen to this episode and learn how you can stop this problem before it is too late!
    1 March 2016, 7:00 am
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