Pat Perdue's Customer Experience Podcast

Pat Perdue

Getting Customer Experience right is really, really hard to do. If it was easy, more companies would be doing it. Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.

  • 16 December 2021, 12:01 am

    Canadian Spa Icons Celine Tadrissi, and Elena Zinchenko: How Spas Thrive through Constant Innovation

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    42 minutes 27 seconds
  • 21 July 2021, 1:35 pm

    Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa

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    50 minutes 44 seconds
  • 7 July 2021, 12:26 pm

    Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event

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    35 minutes 27 seconds
  • 8 December 2020, 5:42 pm

    The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor

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    30 minutes 3 seconds
  • 24 November 2020, 1:24 pm

    Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels

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  • 22 July 2020, 9:07 pm

    Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience

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  • 22 April 2020, 9:25 pm

    Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19

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  • 2 October 2019, 5:14 pm

    Raymond Reddy – Co-founder and CEO of Ritual, on how Adding Digital to Your Business Makes the Human to Human Experience Better

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  • 29 April 2019, 4:04 am

    Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off

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  • 13 February 2019, 10:09 pm

    Bruce Simpson, co-founder of SwitchGear Consulting and Trusted Co-pilot for Large-scale Change: The Adoption / Innovation Paradox and How to Avoid It

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