Last Updated on October 30, 2024 by Owen McGab Enaohwo There’s no limit to what an organization can achieve with the right people. As the chief operating officer at City Year, a nonprofit, Dr. John Tupponce accomplishes the organization’s goals by cultivating an inclusive team culture. In this episode of the Process Breakdown Podcast, Dr. […]

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Last Updated on October 30, 2024 by Owen McGab Enaohwo People are an essential asset of any business. How you manage them determines your organization’s outcome. As the chief operating officer (COO) at Caresyntax, a surgical healthcare software and data solutions provider, Tim Lantz implements an operational framework that prioritizes his team and aligns them […]

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Last Updated on October 30, 2024 by Owen McGab Enaohwo Transitioning from his role as the chief executive officer to the chief operating officer at thoughtbot, a software design and development agency, Chad Pytel enhances the organization’s operations across its remote locations by streamlining its workflow and providing the teams with the tools they need […]

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Last Updated on October 30, 2024 by Owen McGab Enaohwo Feedback helps in creating better products and services. But if you aren’t careful, you might waste time and resources implementing misaligned feedback. As the chief operating officer at Rhumbix, a construction software platform, Drew DeWalt adopts a systematic approach to developing products that resonate with […]

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Last Updated on October 30, 2024 by Owen McGab Enaohwo Effective documentation gives businesses a clear blueprint for operations. As the chief operating officer at Bitcoin IRA, a financial services platform, Chris Kline implemented regulatory standards and scaled up operations in the organization by documenting their processes. Chris Kline is the guest in this episode […]

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Last Updated on October 30, 2024 by Owen McGab Enaohwo The quality of your team can either make or break your business expansion. Coming on board as a chief operating officer at Localize, a real estate tech-focused company, Omer Granot was saddled with the responsibility of expanding the organization from its base in Israel to […]

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Last Updated on October 30, 2024 by Owen McGab Enaohwo Continuous improvement is the pathway to sustainable business growth. As the chief operating officer at dscout, a consumer-insight company, Chip Hardt sets the pace for continuous improvement by creating systems for eliminating waste. He explains how each project depends on the next and taking the […]

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Last Updated on October 30, 2024 by Owen McGab Enaohwo As the regional director of operations at Castle Group, Ryan Johnson understands the relationship between employee motivation and customer satisfaction. He prioritizes the well-being of his team members so they can deliver their best. Ryan Johnson is the guest in this episode of the Process […]

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Last Updated on October 30, 2024 by Owen McGab Enaohwo Success in business is most achievable when the entire team is on the same page. Doubling as co-founder and chief operating officer at DrChrono, a healthcare software provider, Daniel Kivatinos understood that he needed the cooperation of his team members to achieve the organization’s goals. […]

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Last Updated on October 30, 2024 by Owen McGab Enaohwo Effective customer service is a collective effort of every employee. Rajaa El Oualidi brings her wealth of experience in customer service to the table as a senior director of operations at UDR, a real estate investment trust (REIT) company. She created a system that requires […]

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Last Updated on October 30, 2024 by Owen McGab Enaohwo As the chief operating officer and founding member at Flyhomes, a real estate agency, Ryan Dibble adopts a customer-centric approach in his operations with an emphasis on effective problem-solving. Ryan is the guest in this episode of the Process Breakdown Podcast. He shares his experience […]

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