"The general public is not impressed with how much you know. They're impressed with how much you've inspired them to know more about the places they visit."

Key Moments

02:04 Creating Park Experiences for New Visitors

07:10 The Challenge of Information Overload in the Digital Era

10:35 Historical Communication and Public Engagement

16:02 Inspire Learning through Augmented Reality Historical Storytelling

18:08 Instant Information Access on Learning

21:19 Contact for creating park experiences or highlights.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Creating Experiences for Normal People

The deep knowledge of park leaders is invaluable. However, when we want to create experiences for the everyday visitor it is important to recognize that simplicity resonates with the general public. We can add to their experience by offering narratives and relatable stories that build their interest in the history. Even better is when it encourages them to further explore the land. 

Too many park guests feel lost in a sea of too much information at an exhibit. Park leaders have the unique role of balancing their wealth of knowledge with creating intrigue of the great outdoors. As Phil says, "park people are not normal people." and how we can embrace this difference to enrich the experiences of our everyday visitors. "Normal" may be subjective, but the joy of discovering the wonder of parks is universal. A park adventure shouldn't feel like a history exam. It's about creating a connection that turns mere data into memorable stories. This is how parks capture hearts and provoke minds.

Ever heard of the Horn Works in Charleston? No? Phil Gaines shares about turning a 10x10 foot relic into a journey through time. Imagine seeing a revolution-era fort pop up among modern buildings using augmented reality. That's where technology marches alongside history in the parks, showing us that innovation and tradition can walk hand in hand. It's an opportunity to dive into the past without getting lost! 

It is inevitable that people will spend time googling historical facts after a park visit. Visiting parks sparks curiosity in the minds of the next generation. For many younger visitors, a monument speaks louder than textbooks. Parks are more than terrain; they're a testament to human history. Next time you visit a park, look beyond the scenery. Search for the story, find the connection, and dive into the curiosity and wonder the experience brings. 

While park staff may not be your everyday Joe, the experiences they curate should resonate with anyone stepping off the bus, ready for adventure. Make sure to listen to listen to this episode for more on ways park leaders are working on making the next 250 years of park history as engaging as the first. 

"We have to do more things with younger people to make sure they know what a cool industry we are and that there are so many different job opportunities that aren't just front line."  Key Moments

04:35 Tourism Synergy and Collaboration

08:37 Empowering Youth to Make a Positive Impact 

14:50 Revitalizing Urban Parks and Workforce Development.

19:03 Building Partnerships for Environmental Conservation

20:26 Historic Site Preservation

23:50 Community Support in the Tourism Industry

28:06 Promoting Career Diversity to Youth

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Volunteer Projects to Enhance Tourism

The dedication of park professionals is undeniable, espeically when they are all together in one place. At the annual in-service for Michigan State Park, I had the opportunity to meet a number of people doing amazing things, including Patty Janes, a professor and founder of Michigan Cares For Tourism. Her organization brings together tourism experts to revitalize Michigan's historic and cultural park attractions. The more we talk the more clear is becomes that impact of volunteer work on local tourism provides a blueprint for successful community involvement. Volunteerism is a tourism booster. Patty has championed this cause through Michigan Cares For Tourism by organizing volunteer events that tackle the maintenance backlog in state parks. These events, such as an adopt-a-forest program, are vital for park conservation. They also enhance the visitor experience by improving facilities and creating a cleaner environment. The impressive result of these efforts is an estimated $1.2 million in labor and supplies saved for the state. She knew the profound economic impact of volunteer-driven tourism projects, and it is most certainly paying off. Collaboration is the linchpin of success in these community projects. The synergy between Michigan Cares For Tourism and a diverse set of organizations such as Pure Michigan and the Michigan Department of Natural Resources has been a key force. These partnerships facilitate initiatives such as the transportation of volunteers via donated motor coaches and the structuring of professional communication. This approach underlines the potential of joint efforts to get sustainable results. All while creating a more vibrant tourism industry. Educating and involving the younger generation in tourism is a must. Patty continuously works with high schoolers and early professionals to bring awareness to career opportunities within the tourism sector. This helps highlight the field's career potential while insprining future stewards of Michigan's natural gems. It also encourages the fresh flow of ideas and innovation, ensuring the longevity of the industry. Make sure to listen to this episode for more of Patty Janes’ insights and opportunities.  Whether you’re a business professional with an eye for community impact or simply a lover of parks, this episode is full of ideas on the intersection of volunteerism and tourism.   

 "A good new part director has a vision. And and if you want to make a difference and leave your mark, you have to have vision of where you want to take your agency in the next year, in the next 3 years, and in the next 5 years."

Key Moments

06:53 Recognize the need to act as leader.

11:39 Watch what you say, people are listening.

13:38 Build on core values, ethics, and vision.

18:28 New directors often overwhelmed, need readiness training.

21:35 Stay close to service, vision, motivate.

25:38 Seek smarter team members for success.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

The Role of a Park Director

Successful leaders have a clear vision and understand the impact of communication. in order to drive it forward. Phil Gaines returns for a great conversation on the role of a park director, though anyone in a leadership role can benefit from what we discussed. When someone has a vision, it will only come to fruition if they make decisions with confidence to empower their team while staying close to your point of service

3 key takeaways from our conversation:

1. Vision and Communication: Successful leaders have a vision and can effectively communicate it to their team. This sets the path for the team's success and establishes a sense of urgency.
2. Empowerment: Effective leaders must empower their team members with the knowledge and tools needed for success and be ready to support them as they work toward achieving the shared vision.
3. Accountability and Decision Making: Leaders need to be okay with being held accountable and must be willing to make tough decisions. They should be focused on moving the team forward strategically and not recklessly, with a strong sense of urgency.

This episode gives a great perspective on the intricacies of leading a park, while also offering valuable wisdom for leadership roles in various organizational settings. This episode is a must listen, whether you aim to rise to the position of a Park Director, or aspire to grow in your current leadership position. 

“Go sit on a rock in your favorite spot somewhere and do a very serious self-assessment. What am I good at? What am I not good at? What do I like to do? What do I don't like to do? And if you don't want to be out there in the lead, if you don't want to be out there taking some risk, if you don't want to get up in front of audiences, don't put yourself in that position."

Key Moments

01:45 Starting a Career in Parks and Recreation

06:37 Ranger Experience in Yosemite

10:31 Toxic Work Environments

13:57 Conservation Efforts in Protected Areas

14:45 Environmental Protection by National Park Service Personnel

19:01 Leadership Accountability and Self-Assessment

25:35 Importance of Reputation in Career Success

Walt's Presentations on YouTube

A History of America's Public Lands | Texas Parks and Wildlife Education Channel

History of US Public Lands Canyonlands Natural History Association

Conversation on Public Lands with Walt Dabney | Coalition to Protect America's Nation

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

 Leadership is a Choice

As a park leader it is necessary to be willing to take risks and make difficult decisions. One person that is no stranger to that is Walt Dabney, retired director of Texas State Parks. Walt has left a mark on the parks and conservation landscape, making him quite a legend in the industry.

During our conversation Walt shares stories from his extraordinary career. From his deep-rooted connection to the outdoors in Texas, to his unexpected journey through the National Park Service and his pivotal role in challenging decisions that would impact the future of our public lands. He even took on the military to stand up to mining interests. Walt's unwavering commitment to safeguarding our parks serves as a powerful lesson in resilience, determination, and the true meaning of leadership.

This episode explores:

- The bold moves and pivotal decisions that shaped Walt's career

- The importance of taking a stand and putting yourself at risk for what you believe in

- Key strategies for effective leadership, including decision-making, self-assessment, and fostering respect and trust

Being a leader means balancing approachability with managerial authority. Leaders should be ready to embrace bold moves. Throughout Walt’s career, he had to make bold decisions, take on challenging assignments, and stands up for what he believes in. It is also important to recognize when the role you’re in isn’t what you thought you wanted or turns out to not allow you to do the things you are good at. Even if you don't enjoy your current role, be diligent, supportive, and efficient in your work, as this will impact your reputation and future career opportunities.

This episode is full of valuable lessons from Walt's experiences and leadership philosophy. It is a must listen for park leaders and enthusiasts. There is no doubt you’ll want to hear more, so many sure you keep an eye out for the documentary, "History of America's Public Lands.” This documentary will further expand your knowledge of the history and relevance of public lands in the United States.

 

“People can't fall in love with your park if they're lost."

Key Moments

03:49 Law enforcement rangers use interpretation to influence.

07:05 Expanding park interpretive products for diverse experiences.

09:56 Framework for visitor experience in parks and its application across different contexts.

13:53 Problem-solving strategies for adaptation.

19:08 ROI of interpretive programs for park rangers.

21:54 The challenges of parks to increase diversity amid visitor influx.

23:14 Diversity and inclusion in State Parks for better representation.

Connect with Ky

The Visitor Experience website

Ky Harkey on LinkedIn

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Finding the Return on Investment in Interpretation

Interpretation plays a vital role in attracting, entertaining, and educating diverse users. One person with a lot of experience in this area is Ky Harkey, former director of interpretation for Texas State Parks and now founder of The Visitor Experience. His expertise in interpretation and visitor experience helps park leaders improve the relevance and inclusivity of their programs and services. During our conversation Ky shares some of the ways we can enhance the visitor experience, increase diversity in visitorship, and create a more engaging and impactful park environment for everyone.

Key Takeaways from this conversation:

• Interpretation & Business: The concept of "entrepreneurial park rangers" reflects the need for the park industry to approach management and services as a business. This will help them effectively solve the challenges and drive impact.
• Stewardship Staircase: The framework of the "staircase of the visitor experience" encompasses the 5 core services along the Staircase to Stewardship. It provides a strategic way to guide visitors towards stewardship and reflects the diversity of the communities the parks serve.
• Diversity in Visitorship: Interpretation plays a vital role in attracting and engaging diverse users by sharing under-told stories of natural and cultural history, providing relevance, and fostering connections leading to moments of impact.

Make sure you listen to the full episode to gain insights into the visitor experience and the influence of interpretation in shaping the future of parks. To learn more about Ky’s work and get access to a self-assessment tool to evaluate your visitor services, visit thevisitorexperience.org. Consider ways you can embrace the transformative power of interpretation and entrepreneurial innovation to grow the experiences that have a positive impact of parks and conservation.

"Part of the narrative that we find ourselves in is talking about creating areas that are protected for people, not from people."

Key Moments

02:57 Conservation and Community Participation

05:29 Rethinking Conservation Strategies

14:57 Conservation Training in Latin America

17:22 International Conservation Collaboration

22:05 Importance of Nature on Human Health

23:54 Global Tourism Program Facilitates Cross-Cultural Exchange and Learning.

27:13 Global Conservation Efforts

Connect with Ryan

LinkedIn Ryan Finchum

Warner College of Natural Resources

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Managing Protected Areas

Ryan Finchum is the co-director of the Center For Protected Area Management at Colorado State University and a seasoned expert working with the US Forest Service international programs. He joins for a conversation diving deep into the world of protected areas. We explore the crucial decisions that shape our national parks and conservation efforts, and how past mistakes can light the way for future success. From missteps like feeding bears in dumps to the construction dilemmas faced by park roads. Ryan shares some of the vital lessons learned and the international collaborations that aim to bolster our global stewardship efforts.

Key Takeaways:

• Lessons From History and Colleagues: Understanding the mistakes of the past, and the knowledge exchange on a global scale, is vital for forward movement in protected area management.
• Career Opportunities in Conservation: Ryan underscores the multitudinous pathways for careers within protected land spaces - an inspirational note for the upcoming generation of conservationists to think beyond traditional roles.
• Community Inclusion & Support: The core of Ryan's message lies in creating inclusive protected areas for and by the community, emphasizing that their successful management hinges on community involvement and support.

Don't miss this conversation on the nuances of managing protected areas, ranger training, sustainability. It's not just about protecting land, but also about nurturing relationships with those who inhabit it.

"If you're going to be really good at it, you're passionate about it. You believe that you're doing something that's bigger than just collecting a paycheck."

Key Moments

02:05 Inspiration for a Career in Park Rangers

06:13 Evolving Qualifications for Park Rangers

08:39 The Importance of Passion in Career Choices

21:38 Evolution of Park Rangers and Park Management

31:44 Job Application Strategies and Power of Networking

45:11 The Importance of Work-Life Balance in the Great Outdoors

47:54 Unexpected Challenges of Environmental Awareness

53:28 College Involvement, Professional Associations, and the Future of Park Rangers

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Answering Questions About Being a Park Ranger

Being a park ranger is about more than just trees and trails. Phil Gaines and I both believe it is about the people you meet and the relationships you nurture in this close-knit community. There is never a dull moment when park rangers come together to swap tales from the trails. And while there is certainly a share of wildlife encounters and serene sunsets, there’s so much more to the job. That is why we decided to take the time to dig deeper into the park ranger experience.

Networking is essential even in the most remote locations. It's like linking trails with people. Networking is a natural pathway to opportunity. By connecting with a friend I found myself being introdced to the National Park Service director. These are the connections that turn park-goers into park stewards, proving it's not just the trees that stand tall together; it's us rangers too.

Sure, being a ranger means living the park life (literally), but that doesn't mean personal life takes a back trail. It can be a balancing act, like a bighorn sheep on a rocky ridge. It's about finding a sweet spot so your personal time doesn't get lost in the woods. Whether it’s managing family life within park boundaries or carving out time for self-care, it is important to make sure you take time to also care for yourself.

Times are changing, and so is the role of the park ranger. There has been a cultural shift from the traditional ranger persona to a wave of fresh faces eager to influence and innovate. There is a wave of new recruits who bring new ideas and are ready to grow. The new generation isn't settling for the status quo. They want to contribute, to be part of decisions that shape their parks. And they need leaders who will listen.

Parks serve as more than just plots of land; they're a sanctuary for both wildlife and the human spirit. Becoming a park ranger is as much about loving the parks as protecting them. It’s about being ready for anything—from guiding lost visitors to handling wildlife and preserving natural habitats. A park ranger's career isn't easy. The outdoor office has its challenges, but your contribution is timeless. Rangers shape memories, protect history, and make our parks a home for all.

Whether you're looking to start your career or just love the great outdoors, make sure to listen to this episode, “Answering Questions About Being a Park Ranger”, for first-hand answers about being a park ranger. 

"Sometimes we forget, or perhaps even take for granted, the significant role that we may be we may be playing in this legacy that we call parks." Episode HIghlights

01:07 Significance of national parks and our role in preserving parks.

04:53 Organic Act of 1916 shaped National Park Service.

06:49 Lack of agreement among states led to individual state park systems.

10:05 Need to actively preserve and utilize information for future generations.

16:08 Challenge of storing, organizing, and preserving photos and videos.

21:41 Document and archive significant historical events proactively.

25:05 Capture memories and impact of park experiences for future reference.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Document History

It is incredibly important to preserve the historical legacy of our national and state parks. There is a need to capture significant events, natural disasters, and park facilities for our future understanding. Phil Gaines joins this episode to talk about the importance of documenting history in parks, including strategic archiving of photos and videos. 

There is a need for a strategic approach to maintain historical records amidst the era of social media, emphasizing the importance of cataloging and archiving photos and stories. Some of the ways this can be done are by creating procedures for archiving significant events, conducting year-end reviews, and documenting landscape changes over time. It is also important for individuals to recognize the impact they are making on the park system and to be deliberate in their documentation efforts. No effort is too small.

From significant events to natural disasters and park facilities, impact of photography and digital archiving is crucial. These moments shape the narrative of our parks and help us appreciate their evolution. Some of the ways this can be done are to create procedures for archiving significant events, conduct year-end reviews, and document the change in landscapes over time. It's all about capturing the essence of our parks for posterity.

Take a listen to the full episode to gain a deeper understanding of the importance of documenting park history. Share your thoughts with Phil and I to continue the conversation about preserving the legacy of our parks.

“If you offer something specific, not only are you offering to help, but that shows that you see them as a person and that you're recognizing their specific needs rather than just generalized to the general population."

Episode Highlights

03:39 Creating a podcast about parks and the opportunities that come from it.

09:02 Recommendations can be reliable and chance encounters facilitate connections.

10:15 Being open to opportunities and making connections has led to getting great podcast guests.

15:28 Leaders should prioritize personal responsibilities over their public service roles.

17:53 Park rangers are prioritizing their roles.

22:17 Putting people first leads to park love.

27:41 Advice for outdoor leaders: equip, inspire, and succeed.

32:04 Be specific when offering help to others.

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Last episode, we did an interview with Chris Lee. In this episode, we're going to Flip it a bit. I'm going to share the episode of Chris's Parks and Restoration podcast where Chris Interviews me. I'm not so sure I've ever done that on the park leader show. If I have, it's been a while. It was a great conversation, and I look forward to sharing it with you.

During our conversation we talk about the importance of putting people first in parks. As park leaders, it's crucial to prioritize the well-being of our staff and visitors. The best leaders in the public sector, particularly in parks, prioritize serving their staff first. By creating a supportive and empowering environment for our teams, we can foster a love for the park and enhance their desire to connect others to it.

The power of connection is undeniable. Networking and building meaningful relationships play a significant role in the success of park leadership. Through connections with professionals, we gain recommendations for guests on the show, while also broadening our knowledge and understanding of industry trends and disruptions.

Whether in the workplace or personal life, offering specific help is more effective than a general offer. By taking the time to understand someone's unique needs and offering tailored assistance, we show that we truly care and are invested in their success.

If you're a park leader or passionate about parks and conservation, I highly recommend listening to this episode. It's packed with insights, anecdotes, and practical advice that can help drive positive change in the industry. Let's continue to prioritize people and create exceptional experiences in our parks.

 

“those little tidbits of information really help park and conservation leaders be better in their jobs, be better stewards of the resources, and just be better community leaders." – Chris Lee

Episode Highlights

[00:02:21] Importance of local parks and conservation efforts.

[00:03:53] Parks offer a strong community presence and finding solace in nature.

[00:08:01] Park rangers connect people to experiences with the outdoors.

[00:11:59] Always strive to improve leadership skills.

00:13:12] Focus on team culture.

[00:17:33] Understand your purpose to find fulfilling work in the parks.

Connect with Chris Lee

LinkedIn

Parks and Restoration Podcast

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

The Impact of Local Conservation

Local conservation efforts have a lasting impact on communities and individuals. Chris Lee, the executive director of Des Moines County Conservation, joins for a conversation on the important role of conservation in local communities. Chris also hosts his own podcast called "Parks and Restoration”. During our conversation he shares about his journey from growing up in the small town of Burlington, Iowa to leading the county's conservation department.

The unique benefits of local parks and conservation efforts often go unnoticed. These efforts play a critical role in connecting people to the outdoors, fostering a love for nature, and even influencing decision-making in the future. They also touch on the importance of local park rangers in being the face of conservation and how they can empower communities to get involved in conservation initiatives.

Listen to the full episode to learn more about the role of local parks and the inspiration they can provide for conservation on a larger scale. Let's work together to make a difference, starting in our own backyards.

 

"When your mother was not setting expectation properly and yet was keeping you accountable, it felt unfair. You remember that. So take those learnings and apply them in the workforce..." – Valerie Cockerell

The skills and experiences of motherhood translate into essential and effective leadership skills. Valerie Cockerell started to find similarities between the challenges of managing a park to the struggles of parenting. Throughout our conversation, she emphasizes the valuable skills mothers acquire through managing a household, such as time management, conflict resolution, and crisis management. Her own experiences as both a mother and a leader within a global company have shaped her perspective on leadership.

Feedback should be seen as a gift for growth or an opportunity to become better in our roles. Valerie emphasizes the distinction between judging character and changing behavior. She points out that many emerging leaders lack proper training, which can lead to difficulties for both them and their teams. That's where Valerie's book, “Manage Like a Mother”, comes in. It offers practical advice on various leadership competencies, all which have are inspired by the amazing qualities of mothers.

Valerie believes that men can learn from the naturally honed leadership skills of mothers. Once that value is recognized it is important to promote more women, especially mothers, into leadership positions. There have been positive changes in the park industry, with more moms and women taking on influential roles as park rangers. Recognizing and valuing the diverse skills of mothers can lead to a more inclusive and nurturing workplace environment.

Mothers have a special way of influencing and teaching people to do something in a way that people then want to do because they see value in it. This is also a strength of great leaders. When employees are guided by that type of leadership it ensures that even when the leader is not present, tasks are still performed. The team understands their importance and contribution to the overall objective.

Make sure to take a listen to this unique perspective on leadership and the parallels with motherhood. Let us know what stood out to you in this conversation and how you see it influencing your park leadership. Join the conversation on this topic using #ManageLikeaMother.

Connect with Valerie:

Order the book - Manage Like a Mother

Email - [email protected].

LinkedIn - Connect with Valerie

Resources

www.parkleaders.com

https://parkleaders.com/about/

Facebook - https://www.facebook.com/theparkleaders/

Episode Highlights

[00:02:20] Childhood memories foraging for mushrooms in France bring appreciation for American national parks.

[00:05:40] "Beautiful parks, crowded with people, but nostalgic."

[00:10:12] Limited leadership training leads to difficult leadership.

[00:15:24] Feedback is a gift for improvement.

[00:18:15] Being a manager is difficult without training, much like parenting.

[00:20:31] Men need to recognize and advocate for leadership skills they see in women.

[00:23:49] Motherhood is like leading a team; influence is key.

[00:27:52] Don't rush, learn and seek guidance.