Preparing for every business negotiation - big or small! BATNAS, Nibbles, Bogeys, High Balls and Low Balls.

Pete and Robyn take you through the three distinct stages of change, to help you plan to implement a major change in your business. Start by creating the motivation to change (unfreeze). Move through the change process by promoting effective communications and empowering people to embrace new ways of working (move). The process ends when you return the organisation to a sense of stability (refreeze), which is necessary for creating the confidence from which to embark on the next, inevitable change.

All about conflict in the workplace: when to embrace it, when to put it out. Pete and Robyn explore everything about conflict for business.

Managing the performance of your employees is relevant to all businesses - big and small. Peter and Robyn explore the concept of Performance Management and Appraisals to bulk up your people management tool box.

Pete and Robyn look at ways of identifying, refining and measuring processes within your business.

Operations exist in every business. Operations management is about the activities, decisions and responsibilities of managing the resources that are dedicated to the production and delivery of products and services.

Stay at home and mind your own business! Peter and Robyn discuss the topics that you should consider when setting up and running your home-based business: - Advice and Support - Planning - Getting Started - Registration, Licences, Taxation and Insurance