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Digital Citizen

Fastmail

How to live your best digital life and make the Internet a better place

  • 26 minutes 34 seconds
    Getting Things Done Using Your Calendar with David Tedaldi from Morgen

    We delve further into the world of productivity with our special guest, David Tedaldi, CEO and Co-Founder of Morgen. Hear about Morgen’s mission and values, what makes its product stand out among other productivity tools, and the customizable workflows that are now available for Fastmail customers through our new integration with Morgen Assist.

    Episode Notes

    Discover insights into the significance of purposeful productivity, how to best manage your calendar in order to prioritize the most important things, and as always, how to be the best possible digital citizen.

    ▶️ Guest Interview - David Tedaldi

    🗣️ Discussion Points

    • Morgen integrates with your time management tools. It allows you to actively manage all of your calendars for tasks, projects, and scheduling in one place, solving the issue of staying on top of your timeline.
    • One of the benefits of a tool like Morgen, is that it helps you stay on top of your tasks, making your productivity intentional. As a Morgen Power user, David follows the model that if something isn’t on his calendar, it’s probably not going to happen. He believes that “since life is so short, we should only work on important things.”
    • Fastmail has partnered with Morgen, so you can start automating your calendar and adding customizable workflows. Connect Fastmail with Morgen Assist to set up these and other smart automations in your calendar.
    • Fastmail customers who use Morgen vocalized their desire for this feature, which inspired us to collaborate on an integration for our shared customer base.
    • The most important aspect of being a good digital citizen is respect. This includes respecting the people you talk to online and respecting the privacy of users as a developer.

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    30 April 2024, 9:00 am
  • 26 minutes 34 seconds
    Finding the Balance Between Productivity and Grind Culture with Abha from The Werk Life

    Abha Chiyedan wants to help anyone who struggles with productivity. If you have ever wondered how to stay productive and maintain a healthy work-life balance, you won’t want to miss this week’s episode of Digital Citizen.

    Episode Notes

    Abha Chiyedan found the transition to adulthood to be difficult and shared her personal experiences in a blog in 2016. This passion project transformed into a full-time job when she founded The Werk Life, a productivity and wellness brand with digital planners designed to bring peace and calm to your busy life.

    ▶️ Guest Interview - Abha Chiyedan 🗣️ Discussion Points
    • Some of us would rather enjoy the moment and put off whatever can be done until tomorrow. If you find yourself getting stuck in a procrastination rut, try practicing self-awareness and deciding what you can do as an alternative.
    • We often don’t realize how long we have actually been doing something. Abha suggests trying timers, time blocks, and rewards to help. For example, you might reward yourself with five minutes of scrolling on your phone after thirty minutes of work.
    • There is no one-size-fits-all approach to productivity. If the tool you are trying isn’t working, be honest with yourself and try something else. The Werk Life offers many free resources in addition to planners. Check out their website if you need inspiration on where to start.
    • Don’t get bogged down in the planning stage. Sometimes you have to say this plan is good enough and move on to executing it.
    • Not everything is always what it seems on the internet, and if the content you consume makes you feel bad, give yourself the room to step away.
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    16 April 2024, 9:00 am
  • 32 minutes 47 seconds
    Avoiding Procrastination with Adam Conover

    We delve into the intricate balance between productivity, technology, and digital culture with our special guest, Adam Conover. Explore how modern tech influences our work habits, the impact of personal knowledge management apps, and the complexities of email management in our daily lives.

    Episode Notes

    Discover insights into the profound effects of internet usage on social life, the challenges of maintaining productivity amidst technological advancements, and the evolving dynamics of fan engagement across different media platforms. Join us as we navigate the nuances of digital habits and their implications on personal and professional spheres.

    ▶️ Guest Interview - Adam Conover 🗣️ Discussion Points
    • Productivity apps and technological tools aim to streamline our workflows and enhance efficiency. However, there's an underlying risk of becoming overly reliant on these tools, potentially leading to a counterproductive cycle of planning without execution. This segment challenges listeners to consider how their tech use affects their actual output.
    • The digital age has fundamentally altered our social habits and cultural dynamics. This discussion delves into the impact of digital habits on personal relationships and mental health, questioning whether our online personas and activities are enriching our lives or detracting from genuine human interaction.
    • Personal knowledge management apps like Obsidian and Roam Research have gained popularity as tools for organizing thoughts and enhancing productivity. However, this segment probes into whether these apps truly contribute to productivity or merely serve as sophisticated distractions. The conversation sheds light on the broader question of what productivity really means in the context of information overload.
    • Email is a part of everyday life, but it can be difficult to manage. This part of the episode explores various strategies for email management and discusses the broader implications of these practices, such as whether our quest for a clean inbox actually advances our productivity or merely feeds into a cycle of constant task management.
    • The platform chosen to engage with an audience significantly shapes the nature of that interaction. Different mediums, from Twitter to Patreon, influence the dynamics between creators and their followers. By examining the phrase "the medium is the message," this segment invites listeners to reflect on how the constraints of each platform impact communication and, by extension, the creator-audience relationship.
    • Internet culture reflects and amplifies broader societal issues, including inequality, racism, and online violence. Explore how digital spaces both mirror and exacerbate real-world social dynamics, prompting a critical examination of our collective online behavior and the responsibilities of digital platforms in shaping public discourse.
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    2 April 2024, 9:00 am
  • 1 minute 51 seconds
    Digital Citizen - Season 3 Trailer

    Listen to a snapshot of Digital Citizen, a Fastmail Podcast. Hear clips from our guests and their perspectives on how we can all become better digital citizens.

    Episode Notes

    The 'Digital Citizen' podcast, hosted by Ricardo Signes and co-host Haley Hnatuk, aims to guide listeners in using the internet more thoughtfully. The show features discussions with leading technology experts focusing on the changing dynamics of cybersecurity, social media, and the overall digital environment. It emphasizes the importance of remembering the human element behind technology, offering practical advice on becoming a better digital citizen. The podcast encourages listeners to adapt to the ever-changing digital world and promotes positive technological change and innovation.

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    If you love this show, please leave us a review on Apple Podcasts or wherever you listen to podcasts. Take our survey to tell us what you think at digitalcitizenshow.com/survey.

    19 March 2024, 9:00 am
  • 25 minutes 8 seconds
    The Future of AI with WGA Strike Leader Adam Conover

    Comedian and labor organizer Adam Conover talks to Fastmail CTO Ricardo Signes about Adam’s ongoing work as part of the WGA strike and the impact of AI on creative industries.

    Episode Notes

    Hear why the Writers Guild of America is currently on strike and the role Adam has played in the overall process as a member of the board and the 2023 Negotiating Committee.

    ▶️ Guest Interview - Adam Conover 🗣️ Discussion Points
    • Adam is a comedian, writer, television host, and the host of the podcast Factually! with Adam Conover.
    • The Writers Guild of America is a labor union that represents about 11,000 writers specifically in film and television. They have a contract with the film and TV production companies, who have spent the last 10-15 years figuring out ways to make the work of writers more precarious and pay them less. The Writers Guild is now on strike to try to fix that and put contractual protections in place so that writers will be able to make a sustainable living in their industry.
    • Although AI text can be useful in some contexts, it can also be considered a plagiarizing machine. The only reason it can produce the output in screen and script writing is because it has been trained on the real work of writers. These large language models, however, can not actually do the work of a writer because writing is so much more than just outputting text.
    • The biggest fear of writers today is that companies will ask them to modify the scripts written by AI. But, since the script would be written by AI, the company would feel justified in paying the screenwriters even less despite putting in the same amount of work to modify the script. Although Adam is worried about what AI may be able to do over the course of the next 5 years, he is not worried that AI will end up writing movies or make art.
    • Another big issue right now is around streaming residuals, which are less than they have been in the past. Though this is a really important cause, it has gotten more attention compared to some of the Guild’s other equally valuable demands. This includes the fact that companies are trying to eliminate the writers’ room and operate with a freelance model. If this happened, television writing would cease to become a career.
    • WGA is not asking that everyone cancel their Netflix subscriptions. Rather, they just ask that people boost them on social media and publicly support them. Supporters are also encouraged to donate to the Entertainment Community Fund, which gives grants to people within the industry who have fallen on hard times.
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    13 September 2023, 9:00 am
  • 47 minutes 9 seconds
    The Future of Hybrid Digital Communities

    On this special Philly Tech Week episode of the Digital Citizen podcast, Fastmail COO Helen Horstmann-Allen speaks with Alex Hillman, Will Toms, and Michelle Freeman, three of the savviest digital citizens in Philadelphia about community building offline and online.

    Michelle is the Founder of Witty Gritty, a civic-focused marketing events engagement company based in Philadelphia, and Amplify Philly, an initiative co-run with REC Philly aiming to amplify the intersection of business, tech, art, and more. Will is the Co-Founder of REC, a company that works to get independent creatives paid for doing what they love. Alex co-founded Indy Hall, Philadelphia’s first coworking community, which has been gathering people since 2006

    ▶️ Guest Interview - Alex Hillman, Will Toms, and Michelle Freeman

    🗣️ Discussion Points

    • Alex explains that the difference between community building on and offline is that offline community building gives you many things for free, such as serendipity. Natural and organic conversation is one of the things that makes a community so special, which is very difficult to build online. Online, you have to be specific and intentional in building community.
    • In our hybrid world, being online serves as an enhancement for in-person experiences. It allows people to keep in touch between meetings through tools like email and Slack and make connections with people they can later connect with in-person.
    • Our guests are all three extremely proud of their home city of Philadelphia. What makes the city so special is that the city has more creative talent than any other city per capita, even though they don’t have the entertainment infrastructure of New York or LA. REC Philly highlights the resources Philadelphia has to leverage to entice creatives to stay rather than relocate to another city.
    • The first thing people can do to become better digital citizens is shift their identity online from building an audience to building a community. As a community builder, your role is to create a space for people to connect with others. 

    ⭐️ Takeaways

    • It is important to add value to the spaces you inhabit, whether they are on or offline.
    • Simplicity makes participation accessible. Something as easy as encouraging people to participate in thematic name tags (or screen names on Zoom) can spark meaningful conversations.
    • When it comes to community building, “Onboarding is forever.” Be intentional about the type of community you want to build and start laying that groundwork early on to help foster its growth.

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    17 May 2023, 10:00 am
  • 30 minutes 30 seconds
    Experiencing Art in a Digital World with JiaJia Fei

    On the final episode of season two of the Digital Citizen podcast, JiaJia Fei talks to Fastmail CTO, Ricardo Signes, in this special extra-long conversation. They discuss how museums and the art world have changed in the past few years and how they may continue to evolve.

    JiaJia Fei is a Digital Strategist working at the intersection of digital marketing, web, social media, art, and culture. She has been featured in Vanity Fair and Vogue and has worked in digital marketing for 15 years for organizations, including the Guggenheim Museum and the Jewish Museum. Now, she runs her own digital media agency working with clients in the art world to help broaden their audience.

    ▶️ Guest Interview - JiaJia Fei

    🗣️ Discussion Points

    • Museums are essentially repositories for telling stories. It is the job of a museum to interpret why objects have value and help visitors better understand them. Many museums are beginning to put effort into digitizing their collection for people from all over the world to enjoy. It is the job of museum technologists to speak the language of art and technology.
    • Many activities which existed as analog, such as shopping and watching films, have quickly adapted to the digital world. However, the art world has moved very slowly into the tech space. JiaJia believes that this is largely due to the fact that art as a whole is largely experiential and requires an in-person experience.
    • The most interesting project JiaJia saw during the pandemic was the MET and the Getty putting all of their images online for the video game, Animal Crossing. This allowed players of the game to interact with the artwork in an environment totally outside of the museums. Ultimately, this encouraged interactive digital experiences.
    • At the beginning of social media, museums were hesitant to participate because of the protection of their images. It is the responsibility of museums in the digital world to be the steward and authority when it comes to the digital representations of art. The more museums fear reproduction, the more bad images are likely to reproduce on the internet. Thus, institutions need to share images of the artwork they house online. The most important thing the art world can do is improve access to their collection for everyone. As consumers of culture, it is important that people continue to support them and their work.

    ⭐️ Takeaways

    • Don’t be afraid to try new artistic experiences. Digital technology gives us new ways of engaging with art which we should all try out and see how we feel about them.
    • If you have a favorite cultural institution, check out their social media. It can be a great way to engage more expansively with their collection, hear about new openings and events, and find out about new institutions you might not have heard of on your own.
    • Museums exist to preserve pieces of our culture and the stories that accompany them. If you aren’t taking the time to visit the museums around you, virtually or in-person, you should. You will likely be surprised by what you learn about the greater world and the place where you live!

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    20 December 2022, 10:00 am
  • 25 minutes 42 seconds
    How to Prioritize Connection in a Remote Workforce with Recess Part 2

    On this episode of the Digital Citizen podcast, Arielle Yoder and Zack Fine of Recess talk to Fastmail CTO and COO, Ricardo Signes and Helen Horstmann-Allen, about how to foster connections within the remote workplace.

    Hear about how Recess partners with companies to help them integrate play through a series of games that help the team feel more connected.  Arielle and Zack explain the importance of team-building for both in-person and remote teams, the phenomenon of Zoom fatigue and why the transition to work from home early in the pandemic was so difficult, and how companies can foster positive work environments for their staff by investing in their wellbeing.

    ▶️ Guest Interview - Recess

    🗣️ Discussion Points

    • Arielle and Zack have a background in theater, and they founded Recess with this background in view. They had tools to help people have fun and connect more. As the pandemic wore on, they began applying principles of “ensemble building” in the corporate space. As in theater, in the office ensemble building involves building something from the ground up, developing trust, and quickly becoming a family. The building process can be done using play. In the workplace, the building will ideally result in a more unified team and a stronger work culture.
    • The COVID-19 pandemic changed Zoom from a tool used alongside in-office connections to the central medium of corporate life. Gone was water cooler conversation and the casual, organic interactions it facilitated. In this new environment, as 2-D experiences of people became the norm, it was more difficult to engage on a personal level with coworkers. Work took on a new tiring and reductive element. Recess offers a different way to engage in an online space, specifically using play to help people relate in different ways and ultimately restore a sense of connection between teams and team members.
    • The work of Recess is helpful for companies operating on a remote basis, but it’s also useful for companies that have resumed working in-person. One particular part of work life that Arielle and Zack love to be involved with is the onboarding process, as they find that Recess can ease the transition into a new and unfamiliar environment, help new employees get to know others in the workplace, and give these employees a sense of the company’s investment in their social wellbeing.
    • Arielle and Zack also appreciate that the task they help to accomplish is, in a manner of speaking, bigger than them and their company. Different things appeal to and resonate with different people. Recess may not be for everyone. But the goal of Recess, to see people receiving the personal investment they need, should be a driving goal of company leaders. Employees will, by and large, be happier and stay longer if they see leaders investing the extra time and money to address their individual needs as people outside of their output as workers. Arielle and Zack urge leaders to make their employees feel as human as possible, and to take an individualized approach to doing this.

    ⭐️ Takeaways

    • Remote work doesn’t have to mean disconnected work. There are many ways for organizations to build community among a remote workforce, but they have to work at it. It doesn’t just happen!
    • Activities that work in an in-person world don’t always translate well over Zoom. So before you organize your next Zoom happy hour, think about what you can do to foster more connection between the people there — maybe by incorporating games or setting up breakout rooms. You want to find ways for people to connect that aren’t just doing work, ways that let people from different teams who might not naturally connect during the work day talk to each other.
    • Play can be a great way to welcome new hires to the team and make them feel included.
    • Ultimately, building a connected company culture requires investing in the wellbeing of your staff. They need to feel safe, supported, and like the work is not just a slog. Only then can they feel like the people working with them are their teammates and companions on this journey.

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    6 December 2022, 10:00 am
  • 20 minutes 45 seconds
    Why Play is so Powerful in Adulthood with Recess Part 1

    On this episode of the Digital Citizen podcast, Arielle Yoder and Zack Fine of Recess talk with Fastmail CTO Ricardo Signes about their company, Recess, and the methods they use to bring the benefits of play to the virtual workplace. You’ll also hear snippets from Rik and Fastmail COO, Helen Horstmann, about how Fastmail brings play into the workday in practical ways!

     

    Meet Arielle and Zack and learn how their respective theater backgrounds lead them to create Recess, a company that integrates play into the workday through a series of games designed for the online workplace. Arielle and Zack will share the importance of finding joy through play as an adult and explore the psychological benefits of doing so. They will also discuss how participating in activities like Recess can be a different experience for each person, especially focusing on how they encourage reluctant people to participate.

    ▶️ Guest Interview - Recess

    🗣️ Discussion Points

    • Arielle and Zack started Recess early in the COVID-19 pandemic as a way of bringing play into the workday, and the company is founded on their conviction that play should be an integral part of every day - even for adults. Used in workplaces, play increases productivity, the ability to connect with others, and even general well-being. Neuroscientific studies have demonstrated the positive impact of play on the brain, and Zack and Arielle explain how play improves focus and adaptability, and fits with the biological legacy of humans as social primates.
    • Arielle and Zack try to structure Recess sessions based on their specific clients, and they visit the clients before holding a session in order to get a feel for the company dynamic. A typical session, though, will include a warmup, a brain teaser, moments for one-on-one connections among colleagues, soft skills, and something funny to conclude the event. Recess aims to provide both a personalized and well-rounded session, often taking and utilizing elements from Arielle and Zack’s theater backgrounds. A session might include mime, improv, drawing, trivia, or any number of other activities.
    • Understandably, not every team or every person is initially comfortable with the idea of bringing silliness into the workplace. If in getting to know a group before a session, Arielle and Zack notice reticence, they will try to start the session by leaning into silliness in a simple and easy way. With this gentle start, the room will often start to warm up quickly with a desire to play more. Arielle also finds that the idea of silliness more than the experience of it tends to spark reticence. Most people, once they get into a session, will have fun!
    • Arielle and Zack hope that they as facilitators can take the burden of responsibility away from company leaders, helping to create light and playful cultures in the companies. They love to see bits of fun stick with an organization, knowing that the team is reaping the benefits of play and improved work culture in the long term.
    • When it comes to being better digital citizens, Arielle and Zack first warn listeners that, in digital relationships, it can be easy to lose the simple aspects of human connection and find that people become merely 2-D in our minds. Their aim to create a feeling of human-to-human connection through theater points to our broader need for opportunities for human connection separate from work. We should, they urge, recognize that there are multiple parts of the self that are not all devoted to the workspace.

    ⭐️ Takeaways

    • Play is something for everybody. Scientists have shown that play is good for your brain, so you should go for it and experience the benefits.
    • You should remember in your online interactions, you want to center connectedness with other people. You’re there to have common communication with these other people, and that’s what you want to focus on. Don’t lose sight of the fact that everyone online is a 3-D person, even though you may be stuck looking at them through your 2-D Zoom window.
    • Be kind to yourself. Give yourself breaks from being online when you need to. Rest is important. Information fatigue and audio/visual chat fatigue are real phenomena, and you need a break from that just like you need a break from anything that tires you out.

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    22 November 2022, 10:00 am
  • 14 minutes 59 seconds
    Uplifting Community Through Good Digital Citizenship with Kayondra Garrison

    On this episode of the Digital Citizen podcast, Hopeworks graduate Kayondra Garrison talks to Fastmail CTO Ricardo Signes, continuing the conversation about Hopeworks by talking about her experience as a program participant.

     

    Hear about Kayondra’s experience at Hopeworks. Learn about the important skills young people should develop when they are looking for a job in technology, how technology learning to build technology can change your relationship with the technology we use every day, and what it means to have hope and overcome fear to find success.

    ▶️ Guest Interview - Kayondra Garrison

    🗣️ Discussion Points

    • Kayondra describes Hopeworks as a place you come to with hope and make it work. It is a revolutionary organization for its time that is far ahead of what the modern-day workplace should look like. It helps people connect the dots, with motivation and drive and everything else under the sun.
    • Previously, Kayondra was a student at Hopeworks. Now, she works a remote job as a Benefits Outreach Specialist helping clients apply for public benefits.
    • As a student at Hopeworks, one of the most important lessons Kayondra learned was that if at first you don’t succeed, you should try again. She also learned that there are people you can meet in a professional atmosphere who genuinely care for you. She discovered what it means to work hard on a daily basis, and that positivity goes a long way.
    • Kayondra emphasizes that everyone’s journey at Hopeworks looks different because everyone specializes in different things. As a motivational speaker, Kayondra specializes in soft skills and interacting with younger people. Her goal is to help people succeed in whatever way is succeeding for them and to conquer their fears. She shares that fear is only false evidence appearing real, which can be applied to any scenario in life. Success opportunities are everywhere, but we have to overcome the fear of trying new things first.
    • Of all the training offered at Hopeworks, Kayondra believes one of the most valuable skills is learning how to code your own website. She also thinks learning presentation skills, time management, working with different types of people, and networking were key to her success. She shares her hope that people will live in the real world more rather than on social media.

    ⭐️ Takeaways

    • Sometimes it’s important to take a step back from social media and live in the moment.
    • Don’t undervalue interpersonal skills. If you want to succeed, even in tech, it’s not just technical skills that lead you to success. Building a strong foundation of interpersonal skills is a huge part of making yourself employable and successful in the current job market.
    • Overcoming the fear that something isn’t going to work out, or that you might not be good at something, is the first step towards making a real change in your life.

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    8 November 2022, 10:00 am
  • 24 minutes 14 seconds
    Building a More Accessible Tech World with Dan from Hopeworks

    On this episode of the Digital Citizen podcast, Dan Rhoton, Executive Director of Hopeworks, talks to Fastmail CTO, Ricardo Signes, about the mission of Hopeworks and their trauma-informed approach to teaching.

     

    Hear about how Hopeworks helps young people enter the workforce and the “Aha!” moments that many program participants experience. Dan also discusses Hopeworks’ trauma-informed training and what can be done at a larger scale to address some of these issues associated with poverty.

    ▶️ Guest Interview - Dan Rhoton

    🗣️ Discussion Points

    • Hopeworks is located in Camden, New Jersey, and works with young adults aged 17-26. These young adults enter the program unemployed and leave the program making roughly $43,000 per year, and 80% of them are still working 12 months later. The program begins with training including the technical, social, and emotional skills needed for success. After the training stage, participants enter jobs at Hopework’s own suite of web design services to build their portfolio.
    • Dan believes that what makes Hopeworks so successful is the fact that they recognize that a technical certification may get someone a job, but that doesn’t mean they will keep it. They really emphasize helping their people heal and become more emotionally healthy, ready for the challenges of the world, and knowing how to ask for help.
    • The trauma-informed approach at Hopeworks means that they know that people have been hurt, and it will be harder for them to succeed if they never deal with that hurt.
    • Hopeworks has figured out that the solution to poverty is money. They have decided that if they can help people experiencing poverty get the tools they need to make it into high-wage and high-growth fields, many of the problems associated with poverty start going away. This, for Dan, has been one of the most exciting things to observe in his role. They have even had participants go off to begin their own tech businesses and come back to Hopeworks to hire their first employees.
    • When many of the young people begin at Hopeworks, they are consumers of technology but don’t actually understand it enough to solve their own problems. When they leave Hopeworks, they understand that technology is a force that can be used to solve problems. Dan believes it is very important that the people who understand and control technology are not the ones with lots of money who don’t understand the needs of the world.

    ⭐️ Takeaways

    • There are lots of organizations doing similar work to Hopeworks. Determine the change you want to make happen and then find out who you can work with to make it happen.
    • Technology is a means to an end, but you have to target the right end. If you’re someone who builds technology, it’s important to ask yourself if what you’re building serves the people who will be using it.

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    8 November 2022, 10:00 am
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