Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.

Before we dive into today’s topic, let’s quickly cover what a mental model actually is.

A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity.

Here’s a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map — your mental model — you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress.

In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes.

And that brings us to today’s episode, where we’ll explore First Principles Thinking. 

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Ali Juma
@The Inner Game of Change podcast

Welcome to the podcast that explores the evolving landscape of change management, leadership, and transformation.

In today’s episode, I’m thrilled to be joined by Mark Abraham, Managing Director at Boston Consulting Group (BCG) and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI. With over 20 years of experience, Mark has worked closely with global CEOs, CMOs, and CXOs, helping them tackle complex business challenges and deliver breakthrough 1:1 customer experiences. At BCG, he founded and leads the company’s Global Personalization business. 

Mark brings a wealth of knowledge on how AI is reshaping customer experience, the ethical considerations of data usage, and how businesses can implement personalization at scale. We explore the strategies that drive success, the barriers to adoption, and how AI can be the game changer in the dynamic world of personalization. 

I am thrilled to have Mark chatting with me today.

About Mark

I am Managing Director and Senior Partner with Boston Consulting Group and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI.

At BCG, I founded and lead the company’s Global Personalization business, helped found our firm's AI arm, BCG GAMMA, comprised of thousands of data scientists and engineers, and lead our work in the restaurant sector. As head of the firm’s Marketing, Sales & Pricing Practice in North America, I work with global CEOs, CMOs and CXOs on complex, multifaceted business challenges. Over the course of my 20+ year tenure at the firm, I have overseen end-to-end transformation programs for iconic clients in a wide range of industries and built BCG into a globally recognized leader in helping brands deliver breakthrough 1:1 customer experiences.

I hold an MBA with high distinction from the University of Michigan Ross School of Business and a BA in business studies from Oxford Brookes University. 

Outside of BCG, you might find me off the grid on some of the great hikes of the world in places like Iceland, Patagonia, Australia & New Zealand or my Pacific Northwest home along with my two sons and partner, Jason. I grew up across three continents in Europe, China and US, learned five languages, and love meeting new people across cultures.

Contact Mark

Mark’s Profile

linkedin.com/in/markabrahamai

WWW

https://www.personalizedthebook.com/

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Ali Juma
@The Inner Game of Change podcast

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.
 

In today's episode, I am joined by Lisa Carlin, a strategy execution expert, to dive into one of the biggest conversations in business today; AI strategy and adoption. With the AI hype everywhere, how can organizations separate signals from the noise and make smart strategic decisions? 

Lisa brings her deep expertise to help us cut through the noise, focus on what matters and harness AI for real impact. We will explore practical adoption strategies, leadership's role in driving AI success and the mindset shift needed to embrace this powerful technology. 

I am grateful to have Lisa chatting with me today. 

About Lisa

Hi, I'm a Strategy Execution Specialist. I work with leaders who want to leave a legacy of change and innovation. I help them to plan and execute their strategic projects when stakes are high. They have ambitious goals, and are faced with major risk, tough cultures or likely resistance. 

My clients love having an independent sounding board and expert advice, so they can deliver their plans with confidence.

After 50+ implementations, I've learned that traditional strategy approaches alienate staff and hinder implementation. Over this time, I’ve pioneered a culture-friendly, human-centered approach that speeds up change momentum. AI is now a major part of my focus: developing effective AI strategies to fast track success.

My career includes roles at McKinsey and Accenture, then running my own business since 1999. When I’m not at work, I’m gardening with the dogs.

***
Work with me:

1. 😊🌱📈 Contact me to convert your strategies into executable projects, plans and results. [email protected] 

2. 😊🌱📈 Join The Turbochargers Hub for resources, learning and a community of leaders driving change. See https://theturbochargers.com/hub/

3. 😊🌱📈 Signup for TURBOCHARGE WEEKLY, 8,000+ subscribers. 

Fast-track your strategies with 3 tips in under 3 minutes (free)
https://info.theturbochargers.com/register-turbocharge-weekly

Contact Lisa

LinkedIn

linkedin.com/in/lisacarlin

Websites

• theturbochargers.com/ (Company)
• futurebuildersgroup.com/ (Portfolio)

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Ali Juma
@The Inner Game of Change podcast

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.

Let’s start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It’s like a blueprint for how to approach challenges and navigate complexity.

Now, here’s a simple analogy: Imagine you’re driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.

In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes.

And in today’s episode, we’re diving into a mental model that shifts the way we see problems and solutions—one that helps us move beyond quick fixes and truly understand the bigger picture: Systems Thinking. 

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Ali Juma
@The Inner Game of Change podcast

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.


Today, I welcome the inspiring Margo Waldorf, founder of the Global Change Awards and a true change leader on a mission in the field of workplace transformation.

As the CEO of the Global Change Awards and Director at Change Ready Workplace, Margo is a passionate advocate for making change a skill that everyone can master. Her work is reshaping the way organisations approach change management and leadership.

In this episode, we dive into the role of change management, the power of leadership and sponsorship, and what it means to be an influencer in the field. We also explore the critical topic of making an impact, offering insights and inspiration for expert change practitioners, those new to the profession, and anyone considering a career focused on meaningful work and driving real transformation.

This is a must-listen for anyone passionate about making a difference in the workplace—let’s get started!

About Margo
Margo is the visionary founder behind the Change Awards, a prestigious global initiative that celebrates outstanding achievements in workplace transformation and change management.

As the CEO of the Change Awards and a director at Change Ready Workplace, Margo plays a pivotal role in shaping the future of the change profession.

Her dedication to raising awareness and advocating for change as an essential skill underscores her commitment to driving progress and excellence in organisational development worldwide.

Contacts
linkedin.com/in/margowaldorf

Websites

• mwaldorf.co (Personal)
• calendly.com/margowaldorf (Company)
• changeawards.co (Company)

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Ali Juma
@The Inner Game of Change podcast

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. I am your host, Ali Juma, and today, we have a truly unique and groundbreaking episode.

For the first time, we’re shifting perspectives by inviting a generative AI—yes, a chatbot—into the conversation. Together, we will dive into the transformative power of AI, its impact on the workplace, and how leaders, change managers, and consultants can harness its potential to drive meaningful progress.

Whether you are curious about the future of AI or looking for actionable insights to navigate change, this episode promises to be thought-provoking and practical. So, let’s explore the intersection of technology and human ingenuity in this one-of-a-kind discussion.

Let’s get started!

Send us a text

Ali Juma
@The Inner Game of Change podcast

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.

Let’s start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It’s like a blueprint for how to approach challenges and navigate complexity.

Now, here’s a simple analogy: Imagine you’re driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.

In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes

And in today's episode, we are diving into a mental model that might sound a little counterintuitive at first, but is an absolute game changer when it comes to problem solving : Inversion Thinking.

Send us a text

Ali Juma
@The Inner Game of Change podcast

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: mental models for managing change.

Let’s start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It’s like a blueprint for how to approach challenges and navigate complexity.

Now, here’s a simple analogy: Imagine you’re driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.

In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes

Let’s dive into our very first episode, where we’ll explore Gleicher’s Formula for Change—a simple yet powerful equation that helps you understand how to overcome resistance and move toward action 

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Ali Juma
@The Inner Game of Change podcast

 In this special highlights episode of The Inner Game of Change podcast, we revisit some of the most impactful moments from our top episodes. While every conversation this year has been rich with invaluable insights, these highlights showcase standout lessons and perspectives that have resonated deeply with our audience. Join me as we explore key themes in leadership, change, and transformation.
I am grateful for all of my guests' time, insight and wisdom.

As we wrap up 2024, I want to thank you for being part of The Inner Game of Change. Your support and engagement have made every episode truly meaningful. Wishing you and your loved ones a happy, safe, and restful holiday season. I can’t wait to kick off 2025 with another amazing lineup of guests, creative conversations, and transformative ideas. Until next year, stay well, stay curious, and approach every change with courage and curiosity!

Episodes in this summary include :

E76 - Rethinking Change: From Behavioural Conditioning to Regenerative Transformation - Podcast with Carol Sanford

E75 - Change Journey : Performer to Master - Podcast with Dr Jess Tayel

E73 - Change Leadership In Higher Education - Podcast with Vice Chancellor Professor Theo Farrell

E71 - Winning Against Resistance To Change - Podcast with Dr. David Weiss

E67 - What's Organizational Change Management? - Podcast with Paula Anastasiade

E65 - The Change Management Flywheel - Podcast with Terri Block & Susan Bartlett

E64 - AI Change by Design for Impact - Podcast with Sarah Kaur

E62 - Becoming a Change Maker - Podcast with Alex Budak

E60 - How AI will Revolutionise Change Management - Podcast with Jason Little 

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Ali Juma
@The Inner Game of Change podcast

Hello, and welcome to this special episode of The Inner Game of Change.

Today’s episode is deeply meaningful, as it features a conversation with the remarkable Carol Sanford. Carol has been a pioneer of Regenerative Thinking for over four decades, helping entrepreneurs and executives transform their businesses responsibly and meaningfully. Her work has left an indelible mark on so many lives and organisations.

It is with a heavy heart that I share that Carol is now in transition out of this world, as shared by her son Mark 2 days ago. Despite the challenges of her illness, Carol was determined to share her thoughts and wisdom with me and all of you. During the recording, it was not easy for her to continue speaking, and after around 20 minutes, we had to bring the conversation to a close as she had given all she could in that moment.

This episode is a testament to Carol's unwavering commitment to sharing her insights, even in the face of immense difficulty. I invite you to listen closely as she shares her thoughts on her models, philosophies, and the profound lessons she has spent a lifetime teaching.

This is a tribute to Carol’s incredible legacy. May her courage, ideas, and spirit continue to inspire us all as we honour her remarkable journey.

 I am grateful that Carol has agreed to have a chat with me.

About Carol
I launched two Startups, ran and sold them. I then turned to teaching and educating businesses globally growing them rapidly, by double digits, all the while making work meaningful and fun. From the beginning (1980), I embedded Regenerative Thinking into decision making and action-taking. Never a sidebar to everything else. I wrote case-story-based books about these experiences to inspire and instruct others. I speak from this deep history of educating Executives and Entrepreneurs to innovate and grow their businesses responsibly. For over four decades, I have worked with great leaders of successful businesses such as Google, DuPont, Intel, P&G, Seventh Generation. NOT A COACH OR CONSULTANT!

What experts say: Carol Sanford "​created an approach that reimagines business. Her approach will be The Future of Business."​ Rebecca Henderson, HBS 

My clients are:

Growth Stage Entrepreneurs and Business Unit Leaders - who want to grow their business, their people and themselves with great financial outcomes, all while being responsible. I offer proven frameworks (hundreds of testimonials here and on my website) to find your growth path. The Regenerative Business Program are found at Universities and Carol Sanford Institute . I support established corporations and new economy businesses in developing leaders toward the Business of the 21st Century, and individuals who want a Regenerative Paradigm education. 
Event Planners for Corporate & Association events who need a useful, content rich, energizing keynote with innovative, practical ideas that give their members a reason to be glad they attended. I bring deep experience and I bespoke design my talks to make your audience wake up and cheer. Topic arenas: Strategy, Leadership of change and developing people; Design of management systems—all for innovation and what is needed by a business of the future. NOT A COACH or Consultant!

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Ali Juma
@The Inner Game of Change podcast

Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.

Today, I am delighted to host Dr. Jess Tayel, a top LinkedIn voice and a distinguished leader in global change and transformation.  Dr. Tayel has over 25 years of experience in leading global change and transformation programs in senior leadership roles, guiding and leading large-scale change programs across 15 countries. 

She has worked with companies like Google, Boeing, Apple, Emirates, World Cup, ABN Amro, Barclays and more.

Jess is also the founder of the People of Transformation Program and Community. People of Transformation aims to attain the next level of mastery of change and transformation practice and leadership.

In this episode, Jess and I dive into understanding the transformation journey for professionals, discussing the challenges and rewards, and tracing the growth continuum from early development to mastery.

We discuss what it truly takes to overcome personal growth hurdles and how achieving mastery can bring profound rewards—not just for individuals, but for businesses and even society as a whole 

Contact Jess
LinkedIn
linkedin.com/in/business-transformation-change-coach-mentor

Websites

• peopleoftransformation.com (Other)
• peopleoftransformation.com (Company)

Send us a text

Ali Juma
@The Inner Game of Change podcast