Digital Banking Podcast

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  • 1 hour 9 minutes
    Sunrise Banks’ Eric Schurr on Merging Art and Strategy in Banking

    In this engaging episode of the Digital Banking Podcast, host Josh DeTar spoke with Eric Schurr, Chief Strategy Officer at Sunrise Banks. The conversation began with Schurr drawing an intriguing parallel between his hobby of creating stained glass and strategic planning in banking. He explained how both activities require vision, patience, and adaptability, reflecting the dynamic nature of managing strategy within the financial sector.

    Schurr delved into his role as a futurist, emphasizing the importance of foresight in shaping business development and innovation at Sunrise Banks. He discussed how anticipating future trends and preparing for various scenarios can significantly impact the bank's strategic direction, highlighting the need for a flexible and forward-thinking approach in today's financial landscape.

    The discussion also covered the societal impact of banking practices, with Schurr explaining how Sunrise Banks integrates its commitment to community service and financial inclusion into its business model. He shared insights on how aligning bank operations with social goals not only benefits underserved communities but also drives the bank's success by fostering a loyal customer base and resilient business practices.

    17 May 2024, 3:00 pm
  • 1 hour 27 minutes
    Nichole Williamson: Community Banking Evolution and Opportunities

    In the latest episode of the Digital Banking Podcast, Josh DeTar welcomed Nichole Williamson, the Chief Strategy Officer at Zilker Media. They explored the significant role of authentic marketing in community financial institutions. Williamson shared her passion for building genuine connections and the importance of integrating community values into marketing strategies.

    DeTar and Williamson discussed the evolving landscape of community banking, emphasizing the necessity of storytelling and relationship-building in a digital age. Williamson highlighted the impact of personalized marketing and its ability to foster trust and loyalty among clients. They both agreed that community banks possess a unique position to enhance their market presence through sincere and impactful communication.

    The conversation concluded with a focus on the opportunities for community banks to lead with innovation and intentionality. Williamson underscored the potential for these institutions to not only grow but also profoundly influence their local communities and economies through strategic marketing and community involvement.

    3 May 2024, 4:00 pm
  • 1 hour 17 minutes
    Stephen Baker on Evolving the Branch: Digital Meets Physical Banking

    In a thought-provoking episode of the Digital Banking Podcast, host Josh DeTar welcomed Stephen Baker, CEO at Kinective, for an in-depth conversation on the evolution of digital and physical banking. DeTar and Baker explored the significant impact community financial institutions (FIs) have on their localities and the fear that these critical entities might vanish without technological adaptation and innovation.

    Baker shared his journey from the tech sector to the banking industry, emphasizing his commitment to leading a company that not only drives industry innovation but also cultivates a work environment people love. His narrative underscored the importance of creating a legacy his children could be proud of, linking personal values to professional aspirations. This introduction set the stage for a deeper dive into the nuances of banking technology versus financial technology and the pivotal role community FIs play in sustaining vibrant communities.

    The conversation shifted towards the future of banking, highlighting the blend of digital and physical interactions, or "fidgetal," as essential for the survival and relevance of community FIs. Baker and DeTar discussed how innovations in banking technology, particularly those enhancing the customer experience in branches, could serve as a differentiator in a competitive landscape. They concluded that the path forward for community banks and credit unions lies in leveraging technology to maintain personal connections and trust, which are their unique strengths.

    19 April 2024, 4:00 pm
  • 59 minutes 49 seconds
    First Tech FCU + Ground Up Coffee Shop + Java4Kids

    In this enlightening episode of the Digital Banking Podcast, Josh DeTar welcomed Monique Little of First Tech Federal Credit Union and Nate LaMora of Ground Up Coffee Shop. The trio discussed the innovative collaboration between a credit union and a local coffee shop designed to empower students and support community financial institutions. Through this partnership, they’ve created a model that benefits both the community and the participating students, providing them with invaluable real-world business experience.

    Little shared the background of First Tech Federal Credit Union’s commitment to community engagement and its focus on supporting children’s education and well-being. LaMora detailed his journey with Ground Up Coffee Shop, highlighting the educational and social impact the program has on high school students. The initiative not only offers practical business skills but also contributes to scholarship funds, emphasizing financial literacy and well-being.

    The episode underscored the importance of community-based partnerships in creating meaningful impact. By connecting coffee lovers with a cause, the collaboration between First Tech and Ground Up demonstrates the power of innovative thinking in addressing community needs. This partnership serves as a beacon for other institutions looking to make a difference, blending the love for coffee with the ethos of people helping people.

    5 April 2024, 6:00 pm
  • 1 hour 11 minutes
    Brian Kaas on Navigating FinTech Partnerships for Community Financial Institutions

    In this episode of the Digital Banking Podcast, host Josh DeTar welcomed Brian Kaas, Managing Director at TruStage Ventures, for an insightful discussion on the intersection of fintech investments and community financial partnerships. Drawing from his rich background, Kaas shared his experiences and the significant role that venture capital plays in the innovation and advancement of the banking sector.

     The conversation delved into how strategic investments and partnerships are essential for keeping credit unions and community banks competitive in an ever-evolving digital landscape. Kaas highlighted both the challenges and opportunities that come with integrating new technologies, emphasizing the crucial role of capital in driving these innovations. 

    Finally, Kaas discussed the importance of funds like TruStage Ventures in facilitating meaningful collaborations between traditional banking institutions and fintech startups. Through Kaas's expertise, the episode provided a comprehensive overview of the strategies for navigating investment and partnership dynamics in the fintech arena, underscoring the need for calculated risk-taking to achieve growth and relevance in the future.

    22 March 2024, 3:00 pm
  • 1 hour 22 minutes
    Sarah Snell Cooke: Transforming Lives with Credit Unions

    In the latest episode of The Digital Banking Podcast, Josh DeTar welcomed Sarah Snell Cooke from The Credit Union Connection. They embarked on a discussion about Cooke's transition from journalism to becoming a credit union advocate. Cooke's unique insights into the challenges and opportunities within the industry were a focal point.

    The episode also delved into how credit unions are leveraging digital transformation to enhance member services. Cooke highlighted the critical role of personalized services and the impact of credit unions on communities. Her experiences illustrated the significant empowerment these institutions offer to individuals through more accessible financial services.

    Lastly, they explored future digital banking trends, with Cooke emphasizing the importance of integrating technology with a human touch in financial services. The conversation between DeTar and Cooke offered an in-depth look at the importance of innovation and adaptability in the credit union sector, providing valuable insights for listeners interested in the finance and technology evolving landscape.

    Are you, or someone you know, looking for a job in the credit union industry? The Credit Union Connection has a super cool 100% FREE job board!

    Check it out: https://www.thecreditunionconnection.com/credit-union-professional-resumes

    8 March 2024, 5:00 pm
  • 1 hour 3 minutes
    Ning Duong: Creating a Culture of Empowerment at Credit Union West

    In this episode of the Digital Banking Podcast, guest Ning Duong, Chief Operating Office of Credit Union West and host Josh DeTar discuss the progressive approach of Credit Union West towards empowering next-generation leadership and prioritizing employee well-being. The discussion revolves around the organization's commitment to nurturing next-generation leaders by prioritizing empathy, flexibility, and support, moving away from traditional leadership models to create positive employee experiences. Integral to their strategy is the continuous journey of Diversity, Equity, and Inclusion (DEI), showcased by investments in education and certification for leadership. This dedication fosters an inclusive culture that enhances engagement and productivity. Moreover, Credit Union West emphasizes the integration of life and work to promote employee well-being, recognizing the importance of a human-centered approach to meet evolving workforce expectations. Overall, their holistic approach aims to cultivate loyalty, satisfaction, and productivity in the workplace.

     The conversation also touched on the challenges and opportunities presented by digital transformation in the banking sector. Duong emphasized the role of leadership in driving change and the need for organizations to adapt to meet the changing expectations of consumers. They discussed practical examples of digital initiatives undertaken by Credit Union West and their impact on both the institution and its members.

     Lastly, the podcast explored the future of digital banking, with Duong providing his perspective on emerging trends and how Credit Union West plans to leverage technology to further its mission. The discussion was informative, offering listeners valuable lessons on innovation and adaptation in the financial industry.

    23 February 2024, 5:00 pm
  • 1 hour 24 minutes
    Sanjib Kalita: In Fintech Today, It Takes an Ecosystem

    In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Sanjib Kalita, the Head of Industry for Fintech Meetup, an annual conference that brings together fintechs at all stages of development and financial institutions from across North America and beyond. Kalita shared his extensive experience in the fintech industry, discussing the dynamic interplay between technology and financial services. He reflected on his journey from working at Intel to his current role, highlighting the technological advancements that have reshaped the banking sector.

    Kalita offered insights into the evolution of digital banking, emphasizing the importance of collaboration and innovation in the industry. He touched upon the challenges and opportunities that have emerged with the digital transformation of financial services. Sanjib's expertise provided a unique perspective on the future of banking.

    The conversation also delved into the impact of fintech on consumer experiences and the importance of adapting to changing consumer needs. Kalita 's vision for a more interconnected and efficient banking ecosystem underscores the transformative power of fintech in the modern world.

    9 February 2024, 5:00 pm
  • 1 hour 29 minutes
    Bill Kennedy: Personal Connections in Digital Banking

    In this insightful episode of The Digital Banking Podcast, host Josh DeTar welcomed Bill Kennedy, an experienced credit union executive currently at 4Front Credit Union. Kennedy, with over 35 years in the credit union sector, shared his unique journey in the industry. Starting out as a talented golfer hired by a bank to win tournaments, he accidentally discovered his path in credit unions. 

    The discussion went beyond Kennedy's career trajectory. He delved into the importance of networking and personal connections in the evolving landscape of digital in banking. His approach emphasizes that while technology is transforming the industry, the value of human relationships remains paramount.

    This episode also highlights Kennedy's dedication to mentorship. Having mentored over 200 individuals, he stressed the significance of nurturing the next generation of leaders. His experiences, from golfing connections to leadership roles, offer a profound perspective on the banking industry's dynamic nature and the enduring impact of personal mentorship.

    26 January 2024, 5:00 pm
  • 1 hour 28 minutes
    Siva Narendra: The Future of Community Financial Institutions Is Bright

    In the latest episode of The Digital Banking Podcast, host Josh DeTar welcomed Dr. Siva Narendra, CEO and co-founder of Tyfone. The episode centered around the digital transformation thought leader Dr. Narendra’s look back on 2023’s biggest moments in banking and technology, and his predictions for 2024 and beyond. DeTar and Narendra discussed the intersections of technology and empathy in banking. His background as a pocket-protector-wearing geek as well as a patent-authoring innovator was highlighted, underscoring his technical and emotional intelligence.

    The conversation dived deep into the future of digital banking, emphasizing the crucial role of community financial institutions. Narendra elaborated on the transformative potential of digital tools and technology, particularly for smaller, community-focused institutions. The importance of adapting to digital efficiencies while maintaining a personal touch in banking was also discussed.

    Finally, Narendra addressed the broader implications of technological advancement in banking. He reflected on the significant changes and challenges the industry faces, from the advent of digital banking platforms to the evolving landscape of customer needs and expectations. The episode encapsulated Narendra's forward-thinking approach and deep commitment to innovation and empathy in the financial sector.

    12 January 2024, 5:00 pm
  • 1 hour 31 minutes
    James Burke-Frazier: The Genuine Drive Behind Credit Union Innovation

    In this episode of The Digital Banking Podcast, host Josh DeTar welcomes James Burke-Frazier from Jack Henry, highlighting his genuine passion for credit unions and service. Burke-Frazier, affectionately known as JBF, is celebrated for his authenticity and dedication to finding solutions that align with the core mission of credit unions. His approach to service drives him to seek out the perfect blend of innovation and practicality in the financial sector.


    Despite not having a background in technology, JBF's accidental love for tech blossomed from his original intention to teach. This pivot reflects his innate desire to help others grow, a trait that shines through in his personal and professional relationships. His nearly three-decade-long marriage is a testament to the depth of his commitment and the sincerity of his interactions.


    The conversation explored the importance of in-person connections, especially in a post-pandemic world. Both DeTar and Burke-Frazier shared their experiences of recharging their professional enthusiasm through face-to-face interactions at conferences and on the road. They discussed the unique energy and inspiration that come from engaging with passionate individuals, underscoring the value of personal contact in driving innovation within the digital banking industry.


    15 December 2023, 5:00 pm
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