Are you guilty of bracing for the worst when it comes to your clients, colleagues, and bosses? Amer Kaissi, professor at Trinity University, explains why bringing that negative mindset to work will quietly undermine your team, organization, and career. He wants leaders to instead adopt a "positive intent mindset," which means giving everyone -- even people who disappoint you or with whom you vehemently disagree -- the benefit of the doubt. He shares five key capabilities we can all build to improve trust and performance without sacrificing accountability. Kaissi's book is called The Positive Intent Mindset: Exceptional Leadership Through Trust and Accountability.

What if the AI you integrate into your organization isn't just about efficiency or creating digital assistants, but completely changes how you work? Longtime digital trend watcher Don Tapscott says the next wave of artificial intelligence is all about identic AI - where personalized agents don't just complete tasks, but understand your judgment and values and take actions on your behalf. He explains the technologies for this that already exist amid the rise of agents and bots, what it means for leaders and organizations, and the pitfalls to look out for. Tapscott is author of You to the Power of Two: Redefining Human Potential in the Age of Identic AI.

What if your customers aren't looking for better products and services, but for a way for themselves to become better? While the experience economy remains important, Strategic Horizons cofounder B. Joseph Pine II argues that it's not enough to acquire and retain customers in today's competitive environment. He sees the next wave in business as one focused on offering outcomes to customers - and that might even mean only getting paid when customers succeed. He shares how this model might actually reduce risk, what it means in a world of AI and mass personalization, and ways that companies can truly deliver on their promises. Pine is author of the book The Transformation Economy: Guiding Customers to Achieve Their Aspirations.

Difficult change is an inevitable part of life, but few of us have the skills and mindset to handle it well. That can trickle into our work and careers, but there are lessons from psychology that can help us be more resilient. Dr. Maya Shankar, cognitive scientist and host of the podcast A Slight Change of Plans, shares concepts that can help you react, reframe, and adapt in life or work. She offers evidence-based strategies for leaders navigating personal, organizational, and technological upheaval—from burnout and culture shifts to AI-driven transformation. Shankar is author of the book The Other Side of Change: Who We Become When Life Makes Other Plans.

What does it take to stay agile and compete effectively in today's business world? Smart leaders are entirely reorienting their organizations around project-based work, says Antonio Nieto-Rodriguez, CEO of Projects & Company. This requires learning how to better prioritize, fund, and staff these initiatives; measure and incentivize success; and quickly end projects that aren't working so resources can be diverted to ones that are. He explains why executives must radically rethink how they and others spend time, how work gets done, and the eventual pay-off of this kind of reorg. Nieto-Rodriguez wrote the book Powered by Projects and the HBR article "The Project Driven Organization."

Over the years, investor Ray Dalio built his hedge fund, Bridgewater Associates, into one of the largest in the world. He's done that in part by understanding the history of economic cycles and macroeconomic trends. He's also made shrewd investing and management decisions and stands by his values. He shares where he sees the U.S. today in terms of economic power and the progress that leaders of all kinds need to make to better the situation, as well as his personal views on how to lead well. Dalio is the author of How Countries Go Broke: The Big Cycle.

Professional search firms play a big role in discovering and choosing leaders for senior roles. That’s why anyone with C-suite ambitions needs to understand the recruiting process and what these evaluators are looking for. Mark Thompson, chairman of the Chief Executive Alliance, and Byron Loflin, global head of board advisory at Nasdaq, explain the ins and outs of recruitment, how to develop your narrative and navigate formal assessments and reference checks, and the best ways to build ongoing relationships. Thompson and Loflin are authors of the HBR article "How to Stand Out to C Suite Recruiters" and the book CEO Ready: What You Need to Know to Earn the Job and Keep the Job.

How does an organization with 100 years of history stay relevant, adaptable, and forward-looking? Bob Sternfels, who runs McKinsey & Company as the Global Managing Partner, has led the company through a wave of recent challenges while trying to plan the road ahead for the consulting industry leader. He explains the balance he's aiming to strike between AI agents and human employees, how he's handled moments of scrutiny, and the ways in which he's been working to build trust both internally and externally.

How different is the newest generation in the workforce, really? While stereotypes abound — some of them unfair — it’s important to understand what the young adults of Gen Z have in common and how they differ from Millennials, Gen X and Boomers. Tim Elmore is a leadership coach and author who says that this generation in particular craves connection with their colleagues, meaningful work, and assurances that they’re seen as people not commodities. He explains how organizational leaders can adapt to the needs of these workers while still maintaining high standards, providing feedback, and building grit and resilience. Elmore wrote the book "The Future Begins with Z: Nine Strategies to Lead Generation Z as They Disrupt the Workplace."

What does it take to rebuild a legendary brand, lead through failure, and win on the world’s most competitive stage? Zac Brown, CEO of McLaren Racing, which competes in Formula 1 racing, explains how he helped guide the company through a rough chapter of its history, powering through financial strain and declining performance to change the company culture and get it back on the winning track. As part of the HBR Executive Live series, he spoke with host Adi Ignatius about staying sharp in a cutthroat industry, leveraging data and AI to get ahead, and how to lead an organization that is equal parts competition and collaboration.

Senior executives are often told to focus on big-picture strategy while delegating the specifics of execution. But, according to Scott Cook, cofounder and former CEO of Intuit, smart leaders also spend time on the details of how the organization gets work done at every level, including the front lines. Working with Harvard Business School professor Nitin Nohria, he studied companies from Toyota to Amazon to better understand why hands-on leadership, from the CEO down, works and how to do it without micromanaging. They are coauthors of the HBR article "The Surprising Success of Hands-On Leaders."