Tyler Tech Podcast

Tyler Technologies

Enlightening and entertaining, the Tyler Tech Podcast explores timely, complex issues facing communities and the public sector.

  • 20 minutes 39 seconds
    Building Efficiency in the Epping, NH School District

    In this episode of the Tyler Tech Podcast, Christine Vayda, business administrator for the Epping School District in Epping, New Hampshire, shares how a focus on efficiency has helped the district modernize operations across finance, HR, payroll, and onboarding.

    Drawing on experience from multiple school districts, Christine discusses the challenges of manual, paper-based processes and why they are no longer sustainable for today’s business offices. She walks through how Epping has used connected systems and automation to reduce data entry, improve accuracy and transparency, and streamline everyday workflows — even with a small team wearing many hats.

    The conversation highlights practical examples of modernization in action, including automated approval workflows, centralized budget tracking and reporting, and self-service tools that give employees real-time access to pay information, contracts, and leave requests. Christine also emphasizes the importance of training and communication in driving adoption, and how helping staff understand the purpose behind change builds trust and long-term buy-in.

    This episode offers a grounded, real-world perspective on how school districts of any size can rethink long-standing processes, reduce administrative burden, and create more efficient operations that better support staff, leadership, and the community.

    This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

    And learn more about the topics discussed in this episode with these resources:

    Listen to other episodes of the podcast.

    Let us know what you think about the Tyler Tech Podcast in this survey!

    3 March 2026, 2:00 pm
  • 16 minutes 27 seconds
    The Digital Transformation Delivering Efficiency in Palm Springs

    In this episode of the Tyler Tech Podcast, Kirsten D’Amato and Deborah Pierrel, business systems analysts for the city of Palm Springs, California, share how the city transformed permitting and licensing into a more accessible, transparent, and efficient experience for both residents and staff — a modernization effort that earned Palm Springs a 2025 Tyler Excellence Award.

    Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Palm Springs unified eight departments onto a single enterprise permitting and licensing platform, replacing fragmented, paper-based processes with a connected digital workflow. Kirsten and Deborah walk through the challenges of managing permits across siloed systems and how bringing everything into one centralized environment created real-time visibility, streamlined collaboration, and eliminated hidden data and manual workarounds.

    They also discuss the impact on the community, from enabling 24/7 online access and real-time status updates to significantly reducing in-person foot traffic while still maintaining inclusive support options. Along the way, they highlight the operational benefits of going paperless, including reduced storage needs, faster processing, improved scalability, and simpler onboarding and training for staff.

    Whether you work in community development, IT, or local government operations, this episode offers practical insight into breaking down departmental silos, modernizing high-impact services, and building a permitting and licensing experience that better supports staff, residents, and long-term growth.

    This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

    And learn more about the topics discussed in this episode with these resources:

    Listen to other episodes of the podcast.

    Let us know what you think about the Tyler Tech Podcast in this survey!

    17 February 2026, 2:00 pm
  • 15 minutes 55 seconds
    Madison’s Approach to Secure and Efficient Government Payments

    In this episode of the Tyler Tech Podcast, Jeff Dempsey, financial systems analyst for the city of Madison, Wisconsin, shares how the city modernized its payment systems to improve security, efficiency, and the experience for both residents and staff — a transformation that earned Madison a 2025 Tyler Excellence Award (TEA).

    Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Madison addressed PCI compliance challenges and outdated hardware by streamlining payments across in-person, online, and phone channels. Jeff walks through the city’s transition to a more connected payments ecosystem, including the role Tyler Payments, Resident Access, and Utility Access played in creating real-time visibility, simplifying reconciliation, and reducing reliance on disconnected tools.

    Jeff also highlights the behind-the-scenes work that supported the rollout, from coordinating stakeholders and upgrading hardware to managing change for both staff and the community. The results include faster payment processing, significant growth in autopay adoption, improved cash management, reduced manual effort, and a more secure, user-friendly experience for residents.

    Whether you support finance, IT, or digital services in government, this episode offers practical insight into modernizing payment operations, strengthening security, and using integrated solutions to create measurable efficiency gains across the organization.

    This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

    And learn more about the topics discussed in this episode with these resources:

    Listen to other episodes of the podcast.

    Let us know what you think about the Tyler Tech Podcast in this survey!

    3 February 2026, 2:00 pm
  • 11 minutes 52 seconds
    Fragmented Systems to Financial Clarity in Albemarle County

    In this episode of the Tyler Tech Podcast, Dennis Click, deputy controller for Albemarle County, Virginia, shares how the county modernized its financial and procurement operations — a transformation that earned Albemarle County a 2025 Tyler Excellence Award (TEA).

    Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Albemarle County moved away from a patchwork of disconnected systems that limited transparency and slowed day-to-day work. Dennis walks through the county’s journey to streamline processes, break down departmental silos, and improve access to real-time financial data, including the role Tyler’s Enterprise ERP played in bringing tools and workflows onto a single, connected platform.

    Dennis also highlights the behind-the-scenes work that set the stage for success, from early data cleanup and chart of accounts modernization to change management and staff enablement. The results include reduced manual entry, improved procurement timelines, stronger reporting, expanded self-service capabilities, and a noticeable boost in confidence across the organization.

    Whether you support finance, procurement, or technology in government, this episode offers practical insight into building a stronger operational foundation, empowering teams, and using modern systems to free staff for higher-value work while better serving the community.

    This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

    And learn more about the topics discussed in this episode with these resources:

    Listen to other episodes of the podcast.

    Let us know what you think about the Tyler Tech Podcast in this survey!

    20 January 2026, 2:00 pm
  • 9 minutes 15 seconds
    Naperville’s Blueprint for Operational Efficiency

    In this episode of the Tyler Tech Podcast, Rudy Zucker, project manager for the City of Naperville, Illinois, shares how the city modernized its annual Arbor Day Tree Sale — an innovation that earned Naperville a 2025 Tyler Excellence Award (TEA).

    Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Naperville transformed a traditionally in-person, labor-intensive program into a simple, secure, and user-friendly digital experience. Rudy walks through the city’s shift from a basic online payment workaround to an integrated solution using Resident Access and Tyler Payments, helping the city strengthen PCI compliance while meeting rising resident expectations for ease and convenience.

    Rudy also highlights the behind-the-scenes impact of the new approach, including reduced staff workload, improved inventory tracking, faster refunds, and the elimination of cross-department silos. What once required four or five staff members to manage now takes just one — freeing teams to focus on higher-value work while delivering a smoother experience for residents.

    Whether you support finance, public works, or digital services in local government, this episode offers practical insights on modernizing payments, improving security, and showing how even small community programs can deliver big wins through thoughtful digital transformation.

    This episode also highlights the Tyler Excellence Awards, which celebrate public sector organizations using Tyler solutions to make a meaningful impact in their communities. Apply now at the link below!

    And learn more about the topics discussed in this episode with these resources:

    Listen to other episodes of the podcast.

    Let us know what you think about the Tyler Tech Podcast in this survey!

    6 January 2026, 2:00 pm
  • 16 minutes 18 seconds
    2025 Tyler Tech Podcast Highlights: Cloud, Data, and AI in Government

    In this special Best of 2025 edition of the Tyler Tech Podcast, we revisit standout conversations from the past year — moments that highlight how resilience, cloud innovation, and artificial intelligence are reshaping the public sector.

    The episode begins with Cate Ryba, director of resident engagement at Tyler, who unpacks the many dimensions of government resilience, from organizational and operational readiness to cyber, fiscal, and disaster recovery planning. She explains why strong community connections and real-time resident engagement are foundational to building trust and navigating disruption.

    Next, Russell Gainford, Tyler’s Chief Technology Officer, explores how cloud infrastructure gives governments the flexibility, redundancy, and scale to keep services running 24/7. His insights reveal how modern cloud environments create new possibilities for continuity, failover, and system reliability across interconnected public-sector operations.

    Turning to modernization, Mike Teeters, senior product manager, discusses how cloud technology helps agencies reduce workforce pressure, simplify upgrades, and scale effortlessly during peak periods — all while ensuring staff stay current with the latest capabilities.

    From there, Franklin Williams, president of the Data & Insights Division and deputy chief technology officer, explains why strong data governance is essential to the future of AI in government. Clean, discoverable, and authoritative data, he notes, is the key to enabling accurate insights and unlocking the potential of emerging agentic frameworks.

    Finally, Elliot Flautt, director of state data solutions, shares how governments are beginning to use AI to enhance transparency, streamline routine interactions, and guide residents to the services they need. He highlights the importance of secure, privacy-minded data practices in building the trustworthy AI systems that will increasingly support government operations.

    Whether you focus on technology strategy, data management, or community engagement, this best-of episode offers practical lessons on strengthening resilience, embracing cloud-driven modernization, and harnessing AI to serve communities more effectively.

    This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

    And learn more about the topics discussed in this episode with these resources:

    Listen to other episodes of the podcast.

    Let us know what you think about the Tyler Tech Podcast in this survey!

    23 December 2025, 2:00 pm
  • 15 minutes 7 seconds
    Smarter, Safer Student Transportation: West Ada’s Digital Transformation

    In this episode of the Tyler Tech Podcast, Erin Sweeney, routing specialist for West Ada School District in Idaho, shares how the district transformed its student transportation operations — a journey that helped earn West Ada a 2025 Tyler Excellence Award (TEA).

    Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how the district overcame long-standing challenges with student ridership data, route planning, and communicating with families. Erin details West Ada’s shift from paper-based processes to real-time ridership insights, empowering staff to improve efficiency, streamline routing, and strengthen safety across the system.

    From tablet-based turn-by-turn navigation to more accurate ridership tracking, Erin highlights the technology and teamwork that have helped West Ada better serve students and parents. She also shares a compelling real-world example — using scan data to locate a missing student within minutes — that demonstrates the critical impact of having timely, accurate information.

    Whether you support school transportation, manage district operations, or lead public-sector innovation, this episode offers practical lessons on data-driven decision making, improved communication, and modernizing essential services to build trust within communities.

    This episode also highlights the Tyler Excellence Awards, which celebrate public sector organizations using Tyler solutions to make a meaningful impact in their communities. Apply now at the link below!

    And learn more about the topics discussed in this episode with these resources:

    Listen to other episodes of the podcast.

    Let us know what you think about the Tyler Tech Podcast in this survey!

    9 December 2025, 2:00 pm
  • 18 minutes 1 second
    Connecting Communities: Rancho Cordova's Real-World Impact

    In this episode of the Tyler Tech Podcast, Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Jessica Crone, management analyst for the City of Rancho Cordova, California, explore how integrated systems and collaboration are transforming local government.

    Recorded live at Tyler Connect 2025 in San Antonio, the conversation dives into the real-world impact of Tyler’s Connected Communities vision — a framework that helps governments link people, data, and processes to improve efficiency and strengthen resident trust.

    Jessica shares how Rancho Cordova turned that vision into reality by breaking down silos across departments, automating workflows, and creating more transparent, resident-focused digital services. From paper-heavy processes to seamless online applications, she highlights how integration has reduced turnaround times from a week to a single day — while empowering staff and residents alike.

    Together, they discuss how leadership support, staff engagement, and creative change management — like Rancho Cordova’s “Super Egg” mascot — can make modernization both effective and fun.

    Whether you’re a government leader, project manager, or technologist, this episode offers practical lessons on collaboration, data sharing, and the power of connection to drive better outcomes for communities.

    This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

    And learn more about the topics discussed in this episode with these resources:

    Listen to other episodes of the podcast.

    Let us know what you think about the Tyler Tech Podcast in this survey!

    25 November 2025, 2:00 pm
  • 19 minutes 24 seconds
    Resident Engagement in El Cajon: A Foundation for Public Trust

    In this episode of the Tyler Tech Podcast, Cate Ryba, director of resident engagement at Tyler Technologies, and Sara Diaz, director of information technology for the city of El Cajon, California, join the show to discuss how digital services can strengthen community connections and build public trust.

    Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how El Cajon’s My El Cajon app — powered by Tyler’s My Civic platform — is making government more intuitive and responsive. Sara shares how her team designed the app with real residents in mind, incorporating feedback from diverse users to ensure accessibility across ages, languages, and cultures.

    Cate highlights how user expectations are evolving and why government technology must deliver the same seamless, reliable experiences that residents enjoy from private-sector apps. Together, they discuss how strong partnerships, data-driven improvements, and thoughtful design can help governments meet residents where they are — online, on their phones, and in their communities.

    This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

    And learn more about the topics discussed in this episode with these resources:

    Listen to other episodes of the podcast.

    Let us know what you think about the Tyler Tech Podcast in this survey!

    11 November 2025, 2:00 pm
  • 17 minutes 14 seconds
    Empowering a Workforce Built on Cyber Awareness

    In this episode of the Tyler Tech Podcast, Tim Walsh, general manager of cybersecurity at Tyler Technologies, joins the show to discuss the human side of cybersecurity and the importance of building a strong organizational culture to support it.

    Tim explains why technology alone isn’t enough to defend against evolving threats — emphasizing the critical role of people, processes, and leadership. He shares how public sector organizations can strengthen cyber resilience by investing in their teams, encouraging continuous training, and fostering a culture where every employee understands their part in protecting systems and data.

    The conversation also explores strategies for addressing workforce shortages, partnering effectively to maintain 24/7 coverage, and recruiting and retaining cybersecurity talent in a competitive market. By empowering employees and creating a culture of shared responsibility, public sector leaders can build teams that are ready to adapt, respond, and thrive in an ever-changing cybersecurity landscape.

    This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.

    And learn more about the topics discussed in this episode with these resources:

    Listen to other episodes of the podcast.

    Let us know what you think about the Tyler Tech Podcast in this survey!

    28 October 2025, 1:00 pm
  • 19 minutes 19 seconds
    AI and the New Cybersecurity Landscape

    In this episode of the Tyler Tech Podcast, Ryan Jacobson, manager of software engineering, and Sonya Newell, team lead in cybersecurity, join the show to discuss the changing nature of cybersecurity and the growing impact of artificial intelligence (AI).

    Ryan and Sonya share how threats like ransomware, zero-day vulnerabilities, and legacy technology continue to challenge public sector agencies, especially as more services move to the cloud. They also explain how AI has lowered the barrier for attackers to create sophisticated phishing and voice scams, while at the same time giving defenders new tools to monitor, detect, and respond.

    The conversation underscores why resilience is about more than just technology — it requires awareness, adaptability, and culture. By asking the right questions, starting small, and reinforcing strong internal processes, public sector leaders can take meaningful steps toward strengthening cybersecurity in an AI-driven world.

    This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.

    And learn more about the topics discussed in this episode with these resources:

    Listen to other episodes of the podcast.

    Let us know what you think about the Tyler Tech Podcast in this survey

    14 October 2025, 1:00 pm
  • More Episodes? Get the App