Think Fast Talk Smart: Communication Techniques

Matt Abrahams, Think Fast Talk Smart

One of the most essential ingredients to success in business and life is effective communication.

  • 26 minutes 29 seconds
    262. Own the Room: How Voice, Breath, and Body Work Together

    How to tap the full power of your voice.


    Being present in communication isn’t just mental. It’s about the physical energy you bring into a space — particularly, says Patsy Rodenburg, the presence of your voice.

    “The physical presence of the human being is the most important thing we have,” says Rodenburg. As a world-renowned expert in voice, speech, and presentation, she has helped everyone from stage actors to prime ministers hone their speaking and awaken the power and presence of their voice. “The vast majority of people are born with amazing voices, and somewhere along the line, they lose them. My job is to return people to their full power in their body, in their breath, in their voice, in their ability to speak in an exciting way.”

    In this episode of Think Fast, Talk Smart, Rodenburg joins host Matt Abrahams to discuss embodied communication. From breathing techniques and managing tension to intentionally inhabiting space, Rodenburg’s insights reveal how to communicate with greater power, presence, and the potency of your voice.

    To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

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    Chapters:

    • (00:00) - Introduction
    • (02:56) - Foundational Voice Principles
    • (05:58) - Activating Breath Through The Body
    • (08:19) - Why Most Voices Just Need Use
    • (11:49) - Defining Presence
    • (16:02) - Using Space To Communicate
    • (19:24) - The Final Three Questions
    • (23:50) - Conclusion

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    9 February 2026, 2:00 pm
  • 24 minutes 37 seconds
    261. Meetings With a Point: How to Design For Better Decisions

    How to design meetings with purpose so they actually move work forward.


    Meetings are a necessary part of work. But for many people, they’re also a major source of frustration. According to Rebecca Hinds, meetings don’t have to feel like a drain—better meetings start when we stop treating them as a default and start designing them with intention.

    Hinds is the author of Your Best Meeting Ever: Seven Principles for Designing Meetings That Get Things Done, and a future-of-work expert who founded the Work Innovation Lab at Asana and the Work AI Institute at Glean. She argues that the problem isn’t meetings themselves, but the sheer number of poorly designed ones, and by being more thoughtful about what actually deserves synchronous time, teams can redesign how they communicate in the workplace “Meetings are the most important product in our entire organization, and yet they’re also the least optimized,” she says. “The first step is recognizing we need to be much more intentional about how we're designing meetings.”

    In this episode of Think Fast, Talk Smart, Hinds and host Matt Abrahams discuss why meetings so often go wrong—and what it takes to make them work. Whether you’re leading a team, trying to protect focus time, or simply hoping to spend less of your week in calendar invites, Hinds offers practical frameworks for designing meetings with purpose so they become a tool people actually value.

    To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

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    Chapters:

    • (00:00) - Introduction
    • (02:34) - Why Meetings Feel Broken
    • (03:49) - The Default-To-Meeting Problem
    • (04:42) - Treat Meetings Like A Product
    • (06:02) - Meeting Doomsday Reset
    • (07:32) - The 4-DCEO Test
    • (09:35) - Designing Better Meetings
    • (10:57) - Creating a Meeting Agenda
    • (13:50) - Context And Meeting Fatigue
    • (14:58) - Memo-First Meetings
    • (17:03) - The Final Three Questions
    • (21:59) - Conclusion

    ********
    Thank you to our sponsors.      These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

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    5 February 2026, 2:00 pm
  • 24 minutes 10 seconds
    260. From Role To Soul: The Four Ingredients For Mastering Meaning

    Why your best life isn’t about having the right answers, but about asking the right questions.


    Finding meaning and purpose in life isn’t about having all the answers. For Bill Burnett and Dave Evans, it’s about having the courage and curiosity to constantly engage with the questions.

    As designers, Burnett and Evans have careers spanning everything from academia to companies like Apple, Electronic Arts, and Hasbro. But beyond fashioning better products and user experiences, they’ve also put their expertise toward the transcendent, writing several books about designing and living lives filled with meaning and purpose.

    “Compasses say North, not Seattle,” says Evans, highlighting how many mistakenly think of purpose as a single destination. “We're all a dynamic, flowing, constantly changing thing. So how could a changing thing have one static right answer?” Instead, he and Burnett maintain that meaning is more about “going the right direction, not [finding] the right destination.”

    In this episode of Think Fast, Talk Smart, Burnett and Evans join host Matt Abrahams to explore their strategies for leading a purposeful life. Rather than “rehearsing [an] answer,” their method involves “living [a] question” — embracing curiosity and designing a life through dialogue with ourselves and with others.

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    Chapters:

    • (00:00) - Introduction
    • (02:44) - Meaning & Purpose as a Direction
    • (03:24) - Coherence & Living in Alignment
    • (04:05) - Design Thinking for Life Decisions
    • (05:38) - Prototyping Conversations
    • (07:11) - Odyssey Plans: Three Possible Futures
    • (09:15) - The Four Elements of Meaning
    • (11:04) - Wonder Glasses: Shifting Perspective
    • (12:30) - Transactional vs. Flow World
    • (14:18) - How to Build a Formative Community
    • (15:41) - The Practice-to-Production Trap
    • (16:49) - The Final Three Questions
    • (21:30) - Conclusion

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    2 February 2026, 2:00 pm
  • 22 minutes 26 seconds
    259. Quick Thinks: Task-Focused to People-Focused—A Smarter Way to Communicate

    How “spaciousness” helps teams move beyond busywork — and build the conditions for honest conversation.

    “We’re just so busy right now” is one of the most common reasons cultures don’t change — and it’s exactly what Megan Reitz set out to understand. In her research, she describes two modes of attention at work: doing mode, where focus narrows to tasks, control, and quick progress, and spacious mode, where attention expands, insight emerges, and real connection becomes possible.

    Reitz is a leadership researcher whose work explores how people speak up, listen well, and create environments where others can be heard — because, as she puts it, “how you show up affects the voices of the people around you.” When teams are anxious or rushed, attention tightens and listening gets shallow; when there’s more safety and space, people can pause, widen their perspective, and make better choices together.

    In this Quick Thinks episode of Think Fast, Talk Smart, Reitz and host Matt Abrahams discuss why organizations get stuck in doing mode and what it takes to build spacious agility. They share practical ways to name spaciousness, strengthen psychological safety, introduce healthy dissonance (even through assigned roles like devil’s advocate), and respond in ways that keep people speaking up — not shutting down.

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    Chapters:

    • (00:00) - Introduction
    • (02:24) - Doing Mode vs. Spacious Mode
    • (02:27) - Building Agility Between Modes
    • (13:10) - Creating Psychological Safety
    • (19:28) - Conclusion

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    29 January 2026, 2:00 pm
  • 28 minutes 57 seconds
    258. When Power Talks, People Walk: Why Leaders Don’t Hear What Matters Most

    Why it’s critical to say what needs to be said — and listen when others do the same.


    Speak out, listen up — these are Megan Reitz’s core pillars of workplace communication. According to her, healthy organizations are only possible when everyone can say what they think, and they know they’ll be heard.

    Reitz is an academic and author whose work focuses on creating workplaces where all voices are heard and valued. Her latest book, Speak Out, Listen Up, explores the power dynamics that shape our communication at work and beyond. “Conversational habits define organizational success and our capacity to flourish,” she says. “Ethical conduct depends on what we're able to say and what we aren't, and whether we're heard or not. Innovation depends on our capacity to speak up, challenge, and disrupt, and whether that is heard or not. And of course, our engagement and our ability to perform depends on a feeling that our opinion is valued and that we're respected.”

    In this episode of Think Fast, Talk Smart, Reitz and host Matt Abrahams discuss how to create workplaces where every voice is heard. From her T.R.U.T.H. framework (trust, risk, understanding, titles, and how-to) to the pitfalls of communicational power dynamics, Reitz’s insights reveal why healthy organizations are only possible when we all speak out and listen up.

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    Chapters:

    • (00:00) - Introduction
    • (02:31) - The TRUTH Framework
    • (05:42) - Status, Titles, and Voice
    • (09:31) - Power Traps For Leaders
    • (14:16) - Mindful Leadership = Habit Change
    • (18:45) - The Final Three Questions
    • (25:57) - Conclusion

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    26 January 2026, 2:00 pm
  • 25 minutes 41 seconds
    257. Move Your Audience: Lessons From MLK You Should Use

    Why it’s not about being born a great communicator, but becoming one.


    The greatest communicators aren’t always great from the start. As Lerone Martin knows, even the great Martin Luther King Jr. had to practice before he could persuade.

    Martin is the Martin Luther King Jr. Centennial Professor at Stanford, and as director of the King Research and Education Institute, he has spent years studying how King developed his brilliant communication that continues to captivate audiences to this day. “This is a skill that Martin developed over years,” Martin says. “There are stories of him practicing in the mirror... And I think it speaks to us about how we can develop this skill over time.”

    In this episode of Think Fast, Talk Smart, Martin and host Matt Abrahams unpack the techniques behind King's legendary speeches, from the musicality of his voice to his use of repetition and narrative structure. Whether you’re preparing a speech or building conversation skills, Martin highlights King’s example to show that great communication isn’t always born — it’s built.

    To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

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    Chapters:

    • (00:00) - Introduction
    • (02:09) - Why MLK Was So Compelling
    • (03:36) - MLK’s Early Speaking Struggles
    • (05:08) - How MLK Practiced and Improved
    • (06:03) - Favorite MLK Speech
    • (07:17) - “I Have A Dream” and Prepared Spontaneity
    • (09:22) - MLK’s Core Techniques
    • (12:20) - Repetition, Rhythm, and Momentum
    • (14:49) - Conviction vs. Performative Messaging
    • (18:21) - The Final Three Questions
    • (22:56) - Conclusion

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    19 January 2026, 2:00 pm
  • 26 minutes 47 seconds
    256. Be Kind: The Most Overlooked Driver of Success

    Why being kind is the best investment.


    Can kindness be a company’s competitive advantage? Bonnie Hayden Cheng says yes — and she’s got a business metric to prove it: return on kindness.

    Cheng is a professor of management at City University of Hong Kong who researches how workplace behaviors affect interpersonal dynamics and well-being. In her book, The Return on Kindness, she explores how organizations that foster a culture of kindness see a measurable ROK — one marked by a more committed, more productive, and less expensive workforce. “Organizations that have this kind of culture around acts of civic virtue, helping, or showing support for people, those end up having employees that want to stay, are less likely to call in sick, are more committed, their performance goes up,” she says. “There's also benefits for the company in terms of higher productivity and efficiency, and even lower costs.”

    In this episode of Think Fast, Talk Smart, Cheng and host Matt Abrahams explore how to build cultures of kindness — from Cheng’s RISE framework for kind leadership to why candor and compassion go hand-in-hand. Whether you're leading a team or simply trying to show up better for your colleagues, Cheng offers a compelling case for measuring what really matters: the return on kindness.

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    Chapters:

    • (00:00) - Introduction
    • (02:30) - What Is Kind Leadership?
    • (04:32) - The RISE Framework
    • (07:07) - Everyone Can Be a Leader
    • (08:26) - Kindness vs. Niceness
    • (10:55) - Kindness and Candor
    • (12:27) - Communicating Kindness
    • (14:26) - The Power of Tone and Pause
    • (16:43) - Building a Culture of Kindness
    • (18:55) - Protecting Kindness in Organizations
    • (21:26) - The Final Three Questions
    • (24:07) - Conclusion

     ********
    Thank you to our sponsors.      These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

    Visit virtualspeech.com to learn how AI-powered learning can transform your team

    Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

    15 January 2026, 2:00 pm
  • 28 minutes 20 seconds
    255. How Leaders Sound Smart Without Saying Too Much

    The keys to communicating clarity, not confusion.

    What separates communicators who clarify from those who confuse? The ability to “Simplify complexity,” says Adam Bryant. “I don't think you can be an effective leader if you can't do that.”

    Bryant is a senior managing director at the ExCo Group and former New York Times journalist who interviewed over 500 CEOs for his renowned Corner Office column. Through those conversations, he identified a pattern: the best communicators turn complexity into clarity. For Bryant, that means checking your own expertise, considering not whether something makes sense to you, but whether it makes sense to someone else. “Empathy [is] a component of communication,” he says, “to be an effective communicator, you have to be able to get in the head of the audience.”

    In this episode of Think Fast, Talk Smart, Bryant and host Matt Abrahams explore the keys to clear communication, from simplifying (without oversimplifying) to repeating messages until people can recite them back. Whether you’re leading a whole company or just one conversation, Bryant’s insights reveal how to communicate complex ideas in ways anyone can understand.

    To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

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    Chapters:

    • (00:00) - Introduction
    • (02:50) - Traits of Successful Leaders
    • (05:05) - Communication Mistakes to Avoid
    • (09:02) - Listening as a Leadership Skill
    • (12:22) - Simplifying Complex Ideas
    • (15:58) - How to Capture Attention
    • (18:38) - Leading Life with Curiosity
    • (20:02) - The Final Three Question
    • (25:40) - Conclusion

     ********
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    13 January 2026, 2:00 pm
  • 26 minutes 34 seconds
    254. Start Fresh: How Framing, Timing, and Talk Can Improve Your Finances

    How to have more open conversations about money.


    Talking about money is taboo for many people. But according to Wendy De La Rosa, financial well-being only starts when we break the silence around finance.

    De La Rosa is a professor at the Wharton School at the University of Pennsylvania and a co-founder of the Common Cents Lab, an initiative aiming to increase financial well-being for low- to moderate-income people. For many, she says, shame keeps us silent about money. “Shame is paralyzing, and more than any other negative emotion, [it] leads us to ignore,” she says. But when it comes to financial well-being, ignoring our finances is the last thing we should do. Instead, De La Rosa advocates for open discussion. “Talk about finances,” she says. “How did you ask for a raise? What are you getting paid right now? These are important conversations that help everybody.”

    In this episode of Think Fast, Talk Smart, De La Rosa and host Matt Abrahams explore how to have more open, productive conversations about finances. Whether you're a manager thinking about employee financial wellness or trying to broach a difficult topic with a partner or friend, De La Rosa offers practical strategies for breaking through the taboo around money.


    To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

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    Chapters:

    • (00:00) - Introduction
    • (02:28) - The Fresh Start Effect
    • (04:51) - Pay Timing Shapes Behavior
    • (06:07) - Productivity and Financial Stress
    • (08:33) - Framing Financial Choices
    • (11:06) - Understanding Financial Shame
    • (13:36) - Rebuilding Your Financial Environment
    • (15:01) - Giving Financial Advice With Care
    • (17:33) - Normalizing Money Talk
    • (18:37) - The Final Three Question
    • (23:51) - Conclusion

     ********
    Thank you to our sponsors.      These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

    Visit virtualspeech.com to learn how AI-powered learning can transform your team

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    6 January 2026, 2:00 pm
  • 27 minutes 25 seconds
    253. Top 10: The Best Communication Tips from 2025

    Our 10 favorite communication insights from 2025.

    The most transformative communication insights are the ones we actually remember to use. That’s why host Matt Abrahams is taking stock of his favorite communication tips from this year, so we can carry them into the next.

    In this annual Think Fast, Talk Smart tradition, Abrahams shares his top 10 communication insights from guests over the past year, from facilitating connection through Gina Bianchini's "proactive serendipity” to Jenn Wynn’s use of dialogue as a gateway to synergy. Whether you're looking to build trust, boost productivity, or speak more spontaneously, this year’s top 10 insights offer a reminder of all we’ve learned this year — and a roadmap for better communication in the year ahead.

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    Chapters:

    • (00:00) - Introduction
    • (03:03) - Facilitation and Productive Serendipity
    • (04:38) - Toxic vs. Healthy Productivity
    • (07:01) - Dialogue as the Path to Synergy
    • (09:33) - How Actions Build Trust
    • (10:59) - Communication as an Unselfish Act
    • (12:54) - Be Present and Prepare to Be Spontaneous
    • (14:59) - Why Memorable Words Matter
    • (18:10) - Persuasion and Identity
    • (19:59) - Finding Meaning Through Purpose
    • (21:54) - Listening to Negative Emotions
    • (24:11) - Conclusion

     ********
    Thank you to our sponsors.      These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

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    30 December 2025, 2:00 pm
  • 18 minutes 9 seconds
    252. Rethinks: How to Make Complex Ideas Accessible

    Presenting complex information for your audience to understand.

    As communicators, we often need to take complex information (e.g., financial, technical, or scientific) and make it more understandable for our audience – we’re experts and they likely aren’t. But having so much knowledge on the topics we discuss can often make the job more difficult: we dive in too quickly, forget about our audience's needs, or use jargon that goes over their heads. 


    In this episode of Think Fast, Talk Smart, strategic communications lecturers Matt Abrahams and Lauren Weinstein explore the “curse of knowledge” and offer specific techniques you can use to be more successful in getting your point across.

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    Chapters:

    • (00:00) - Introduction
    • (02:51) - Where Complexity Breaks Down
    • (04:04) - Start With the Audience
    • (05:06) - The Power of Analogy
    • (08:07) - The “Chunking” Technique
    • (10:02) - Make Data Relatable
    • (12:12) - The Final Three Question
    • (15:31) - Conclusion

     ********
    Thank you to our sponsors.      These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

    Visit virtualspeech.com to learn how AI-powered learning can transform your team

    Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

    25 December 2025, 2:00 pm
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