How are online reviews shaping our healthcare choices?

Joining us today to answer this question is Evan Steele, Founder and CEO of rater8, the healthcare industry's leader in online reputation management. With 25 years of expertise in healthcare technology, Evan is here to shed light on the increasing influence of reviews and ratings on individuals' healthcare decisions. He emphasizes the significance of maintaining a strong and balanced online presence to set yourself apart. Additionally, he discusses the importance of the synergy between reputational SEO and traditional SEO, and how creating valuable, engaging content can enhance your search visibility.

Tune in to discover strategies for optimizing your online presence, gaining an edge on Google, and increasing patient engagement!

[00:01 - 06:30] Promoting Your Business with Patient-Generated Content

[06:31 - 08:46] Best Practices with The 4 R’s: Ratings, Review, Recency, and Responses

[08:47 - 14:36] Pairing Reputational SEO and Traditional SEO to Increase Visibility

[14:37 - 21:01] Leveraging Technology and Championing Hands-On Service to Win Customers 

[21:02 - 26:48] How to Track Your Growth with rater8 and GA4

[26:49 - 29:45] Wrapping Up!

Want to connect with Evan? Follow him on LinkedIn. Visit rater8’s website at https://rater8.com/ or email them at [email protected].

Key Quotes:

"Unhappy, peeved patients are far more likely to go home and post. When you're like, oh, I love this doctor. The last thing on my mind is coming home and posting a review. But if I'm really upset, I'm going to post that one-star review.” - Evan Steele

“Patients tend to just kind of look for bad things if all they see is good things online, so you want to create a balanced online reputation.” - Evan Steele

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Subscribe for emails or use your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, or Stitcher, or visit my website intrepy.com

Feel free to connect with me on LinkedIn, Twitter, Facebook, and Instagram.  

What We Do

Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing

Check out our physician liaison training platform – Physician Liaison University.

Leave a Rating & Review for Other Listeners!

I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above.

The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well.

Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.

Thanks for listening. Justin & Kelley Knott

Why is backlink building a game-changer for SEO in the medical and healthcare industry?

In this episode, Justin dives deep into backlink building as an essential SEO strategy for medical practices and healthcare organizations. He discusses how backlinks can increase brand awareness, drive more traffic to treatment pages or blogs, and boost domain authority in Google's eyes. Justin also shares how businesses need to focus on building trust with Google by creating quality content and getting other websites to link back to it. You'll learn about strategies like exact match anchor links, LSI keywords, directory and citation building, link swaps, and more - all designed to increase organic search traffic, lead generation, rankings, page authority, and more! 

So tune in now to get all your questions answered on the power of backlink building for SEO success!

[00:01 - 04:12] Backlink Building: A Solid SEO Strategy for Healthcare Organizations

[04:13 - 08:26] Accelerating Domain Authority Through Backlink Building

[08:27 - 12:25] Quality Backlink Building: The Benefits and Risks Explained

[12:26 - 16:13] Niche-Specific Backlinking Strategies

[16:14 - 18:09] Wrapping Up!

Key Quotes:

“The more you do backlink building to a specific piece of content or your home page as a whole, you're continuing to improve not only that page's authority score but your domain's authority score.” - Justin Knott

“If you are in the medical space, or whatever industry that you're in, you want to keep the website relevancy high for the backlinks that you're receiving.” - Justin Knott

“Backlinking is not only not dead, it is still critically important to be woven into your SEO program, your content development program, and the long-term success of your website's growth.” - Justin Knott

Subscribed Yet? Now you can!

Subscribe to the Patient Convert Podcast and never miss a new episode!

Subscribe for emails or use your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, or Stitcher, or visit my website intrepy.com

Feel free to connect with me on LinkedIn, Twitter, Facebook, and Instagram.  

What We Do

Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing

Check out our physician liaison training platform – Physician Liaison University.

Leave a Rating & Review for Other Listeners!

I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above.

The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well.

Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.



Thanks for listening. Justin & Kelley Knott

How can an omnichannel advertising approach optimize your marketing campaign's effectiveness?

Today, Justin dives into the trends in plastic surgery and aesthetics practices marketing. He discusses how SEO is the key to success in this highly competitive space and how content is the biggest driver of local search rankings. He explains why investing in organic SEO and supplementing it with paid ads can benefit your surgical practice and the importance of video in plastic surgery marketing. Discover how to plan for success when creating an omnichannel advertising approach using short video assets and the best ways to prepare with themes, topics, and influencer involvement for maximum impact. 

Tune in now to get these expert tips on marketing plastic surgery practices!

[00:01 - 04:11] Winning the Search Game: Optimizing Your Plastic Surgery Practice with SEO and Content

[04:12 - 08:09] Automating Your Process to Generate Reviews & Increase Google Business Profile Visibility

[08:10 - 11:47] Leveraging Video and Social Media: Planning Ahead for Success

[08:10 - 13:02] Wrapping Up!

Key Quotes:

“A content program is a foundational piece to SEO and winning search, especially if you're in a major metropolitan area; it really is the key driver.” - Justin Knott

“If you're doing a really good job from an advertising standpoint using search ads and programmatic display advertising, you really should be able to get in front of the right type of patient with the right type of buyer profile and buyer intent.” - Justin Knott

“Get video and get up there and begin an omnichannel advertising approach.” - Justin Knott

Subscribed Yet? Now you can!

Subscribe to the Patient Convert Podcast and never miss a new episode!

Subscribe for emails or use your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, or Stitcher, or visit my website intrepy.com

Feel free to connect with me on LinkedIn, Twitter, Facebook, and Instagram.  

What We Do

Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing

Check out our physician liaison training platform – Physician Liaison University.

Leave a Rating & Review for Other Listeners!

I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above.

The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well.

Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.

Thanks for listening. Justin & Kelley Knott

How can locums be a game-changer for achieving work-life balance? 

Today, Dr. Andrew Wilner joins us to discuss how locums can be used to find work-life balance and his book The Locum Life. He shares his experience from 1982 when he first started doing locums, how it inspired him to pursue writing, and what people should be looking to get into locums work. Dr. Wilner talks about the potential risks associated with utilizing social media for physicians and how to build a personal brand online without violating HIPAA regulations. 

Tune in to learn more from Dr. Wilner's wealth of knowledge about finding work-life balance through locums!

[00:01 - 08:11] Finding Work-Life Balance Through Locums: An Interview with Dr. Andrew Wilner

[08:12 - 15:45] Navigating the Locum Tenens World

[15:46 - 23:39] The Potential Dangers of Social Media for Physicians

[23:39 - 32:27] Exploring The Art of Medicine

[32:28 - 35:17] Wrapping Up!

Want to connect with Andrew? Follow him on LinkedIn, Twitter & YouTube. Head to his website 

Resources Mentioned:

The Art of Medicine with Dr. Andrew Wilner

Key Quote:

“If you're going to be employed, why not be self-employed and have the flexibility and freedom to work?” - Andrew Wilner

Subscribed Yet? Now you can!

Subscribe to the Patient Convert Podcast and never miss a new episode!

Subscribe for emails or use your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, or Stitcher, or visit my website intrepy.com

Feel free to connect with me on LinkedIn, Twitter, Facebook, and Instagram.  

What We Do

Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing

Check out our physician liaison training platform – Physician Liaison University.

Leave a Rating & Review for Other Listeners!

I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above.

The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well.

Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.

Thanks for listening. Justin & Kelley Knott

How has social media marketing landscape evolved for orthopedic practices, and where does HopCo fit into this evolution?

Join us on this week's episode as we talk to Daniel Goldberg, Senior Vice President of Marketing Communications at HopCo. We discuss how programmatic display and omnichannel marketing strategies are transforming the way orthopedic practices reach potential patients. We also explore how HopCo has seen success with its programmatic ad campaigns and the importance of investing in video assets and building trust with patients. Daniel delves into how video content allows for easier creation and instant access to high-quality content and the implication of having an operational infrastructure in place. 

Tune in to learn more about the social media marketing landscape for orthopedic practices!

[00:01 - 06:39] Leveraging Omnichannel Strategies with Daniel Goldberg of Hop Co

[06:40 - 13:09] How to Increase ROI with Video Assets for Orthopedic Urgent Care

[13:10 - 19:47] Maximizing Clicks & Conversions in Sports Medicine with Video Content

[19:48 - 26:15] Invest in Operational Infrastructure and Marketing to Grow Your Orthopedic Practice

[28:16 - 31:18] Wrapping Up!

Want to connect with Daniel? Follow him on LinkedIn, or email him at [email protected] 

Key Quotes:

"A patient's first interaction with a physician used to be the first time they saw that physician. Now it's the first time they see their video.” - Daniel Goldberg

“Those physicians who have high-quality video and have those one-to-one videos where they're addressing patients talking about outcomes, and treatment philosophies, they have a significant advantage over those who don't.” - Daniel Goldberg

“You have to figure out what kind of practice you have and what kind of practice you want to build.” - Daniel Goldberg

Subscribed Yet? Now you can!

Subscribe to the Patient Convert Podcast and never miss a new episode!

Subscribe for emails or use your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, or Stitcher, or visit my website intrepy.com

Feel free to connect with me on LinkedIn, Twitter, Facebook, and Instagram.  

What We Do

Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing

Check out our physician liaison training platform – Physician Liaison University.

Leave a Rating & Review for Other Listeners!

I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above.

The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well.

Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.

Thanks for listening. Justin & Kelley Knott

Are you ready to take your lead generation efforts to the next level and see a significant increase in your med spa's leads?

In this episode, Justin talks about lead generation strategies for medical spas and cash-based aesthetics practices. He discusses the tried and true direct-to-consumer type marketing model and how website structure, user experience, and content can engage viewers and create leads. He covers the importance of SEO, backlink-building programs, call tracking and reputation programs, and much more.

Tune in for an in-depth look at these key strategies for generating leads in the med spa space!

[00:01 - 03:59] Lead Generation Strategies for Medical Spas and Cash-Based Aesthetics Practices

[04:00 - 07:37] Make Sure You Have a Solid Foundation for SEO and Lead Generation

[07:38 - 11:26] Maximizing ROI for Med Spas Through Google Ads & Cross Promotion

[11:27 - 15:14] Leverage Programmatic Display to Increase Lead & Customer Acquisition

[15:15 - 18:44] Wrapping Up!

Key Quotes:

"It really does start and end with how your website is structured, the user experience, and the flows on it." - Justin Knott

"You not only have to concern yourself with getting leads through the door, but you really have to concern yourself on the close rate associated with those leads." - Justin Knott

Subscribed Yet? Now you can!

Subscribe to the Patient Convert Podcast and never miss a new episode!

Subscribe for emails or use your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, or Stitcher, or visit my website intrepy.com

Feel free to connect with me on LinkedIn, Twitter, Facebook, and Instagram.  

What We Do

Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing

Check out our physician liaison training platform – Physician Liaison University.

Leave a Rating & Review for Other Listeners!

I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above.

The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well.

Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.

Thanks for listening. Justin & Kelley Knott

What trends and strategies should you be aware of to optimize your organization's digital presence?

This week on the Patient Convert podcast, Justin discusses the latest healthcare marketing trends and how they can be used to improve performance. He dives into how content can drive rankings for private practices, the importance of backlink building and video production, and the benefits of investing in social media and Google Ads. He also explores the significance of self-patient appointments, programmatic display advertising, self-pay in healthcare, and much more!

Tune in now to get all the details you need to know about optimizing your healthcare organization's digital presence!

[00:01 - 06:15] Balancing Content Quality & Backlink Building for Improved SEO Performance

[06:16 - 12:07] Unlocking the Potential of Video Content for Medical Practices

[12:08 - 18:00] Investing in Video & Google Ads for Healthcare Advertising

[18:01 - 23:38] Evolving Trends in Healthcare Marketing

[23:39 - 27:25] Wrapping Up!

Key Quotes:

"Video is king. Everybody knows that video is definitely the preferred medium for patients to build trust relationships with you as a potential provider or you as a practice about your care approach.” - Justin Knott

"Content is the backbone to excellent growth SEO strategy." - Justin Knott

Subscribed Yet? Now you can!

Subscribe to the Patient Convert Podcast and never miss a new episode!

Subscribe for emails or use your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, or Stitcher, or visit my website intrepy.com

Feel free to connect with me on LinkedIn, Twitter, Facebook, and Instagram.  

What We Do

Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing

Check out our physician liaison training platform – Physician Liaison University.

Leave a Rating & Review for Other Listeners!

I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above.

The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well.

Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.

Thanks for listening. Justin & Kelley Knott

Do you want to stay one step ahead in the realm of HIPAA compliance and digital security? 

This podcast episode dives into the fascinating world of HIPAA compliance and digital security with Gil Vidal, founder of HIPAA Vault. Learn how he pivoted his successful hosting business to become a leading expert in HIPAA compliance and get tips on what medical practices should consider when looking to ensure secure digital communication. Hear why encryption is vital, discover mistakes to avoid when it comes to PHI, and learn about new regulations that are changing the game.

Tune in and discover the future of HIPAA compliance and digital communication!

[00:00 - 06:53]Expert Advice on HIPAA Compliance from Gil Vidals

[06:54 - 14:11] HHS Guidelines on Third-Party Tracking and PHI

[14:12 - 20:56] How to Address Tracking in the Digital World

[20:57 - 27:27] Don't Just Entrust Everything to Your IT Guy

[27:28 - 34:15] Introducing Physical Elements to Digital Security

[34:16 - 37:32] Closing Segment

Key Quotes:

"Marketing and tracking is pivotal and key to being able to have a successful web presence.” - Gil Vidals

“We can't always base everything just on software. We need something in the physical world to anchor the security.” - Gil Vidals

Subscribed Yet? Now you can!

Subscribe to the Patient Convert Podcast and never miss a new episode!

Subscribe for emails or use your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, or Stitcher, or visit my website intrepy.com

Feel free to connect with me on LinkedIn, Twitter, Facebook, and Instagram.  

What We Do

Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing

Check out our physician liaison training platform – Physician Liaison University.

Leave a Rating & Review for Other Listeners!

I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above.

The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well.

Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.

Thanks for listening. Justin & Kelley Knott

What are the practical techniques to acquire more patients for your orthopedic practice, and how can you implement them?

In this episode, Justin discusses the unique challenges and opportunities of orthopedic marketing and shares proven tactics to attract more patients. He deep dives into the critical role of Google business profiles in local search rankings and how to list all services inside each profile page. Justin touches on the importance of self-patient appointment scheduling in making the patient journey frictionless and how it can help filter down the suitable types of patients for ortho doctors to see. Whether you're a small solo practice or a large multi-location group, this episode has something for everyone looking to grow their patient base in orthopedics. Tune in now!

[00:01 - 06:02] Orthopedic Marketing Strategies to Boost Patient Acquisition

[06:03 - 12:01] Win Local Search for Orthopedic Groups

[12:02 - 17:49] How Demand Side Platforms Are Revolutionizing Healthcare Advertising

[17:50 - 24:18] The Importance of Self-Patient Appointments and Tracking in Healthcare Marketing

[24:19 - 30:49] Closing Segment

Key Quotes:

"If you want even to be competitive, you really need to build really strong content out." - Justin Knott 

Subscribed Yet? Now you can!

Subscribe to the Patient Convert Podcast and never miss a new episode!

Subscribe for emails or use your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, or Stitcher, or visit my website intrepy.com

Feel free to connect with me on LinkedIn, Twitter, Facebook, and Instagram.  

What We Do

Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing

Check out our physician liaison training platform – Physician Liaison University.

Leave a Rating & Review for Other Listeners!

I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above.

The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well.

Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.

Thanks for listening. Justin & Kelley Knott

Do you have all the relevant information you need to put yourself in a position to rank? In this episode, Justin dives deep into the importance of medical SEO strategies and how website structure plays a key role in ranking well in organic search results. Discover how to structure your website for success and explore reputation management and backlink-building strategies that can help grow your healthcare practice this year. Tune in and learn all you need to know about developing successful medical SEO strategies in 2023!

[00:01 - 05:53] 2023 Medical SEO Strategies for Medical Practices

[05:54 - 11:47] How to Leverage Location Pages and Content Structures for SEO

[11:47 - 17:39] Increase SEO Performance with Structured Content and Video Content

[17:40 - 23:31] How to Increase OnPage Time and SEO

[23:32 - 29:17] Backlink Building: The Key to Increasing Domain Authority and Ranking Higher on Google

[29:18 - 32:19] Wrapping Up!

Key Quotes:

"The more domain authority you have, the easier it is for you to create elbow room at the top above your competitors." - Justin Knott

Subscribed Yet? Now you can!

Subscribe to the Patient Convert Podcast and never miss a new episode!

Subscribe for emails or use your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, or Stitcher, or visit my website intrepy.com

Feel free to connect with me on LinkedIn, Twitter, Facebook, and Instagram  

What We Do

Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing

Check out our physician liaison training platform – Physician Liaison University

Leave a Rating & Review for Other Listeners!

I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above.

The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well.

Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.

Thanks for listening. Justin & Kelley Knott

Are you really spending time and effort to make sure your website is in order? In this episode, Justin discloses great website design strategies and how they are the foundation of other marketing strategies. He stresses why your website is the most important digital asset for your practice and advises you to build a suitable website that focuses on creating an excellent user experience for patients. Justin provides great tools to balance design and SEO, and warns about the dangers of investing in a website that is not sustainable, scalable, and functional. Let's dig into it!

Key Highlights:

[00:01 - 07:37] Medical Website Design Strategies

[07:38 - 14:00] Make Sure the Homepage Is Right

[14:01 - 20:20] Less Is More: What Can We Edit?

[20:21 - 26:41] Always Think About the Experience Users Will Have

[26:42 - 30:27] Wrapping Up!

Key Quotes:

"Your home base is your website. So if you don't have a good home base, you're really shooting yourself in the foot." - Justin Knott

"From a practice standpoint, your website is how you present yourself." - Justin Knott

Subscribed Yet? Now you can!

Subscribe to the Patient Convert Podcast and never miss a new episode!

Subscribe for emails or use your favorite podcast app via Email, Apple Podcasts, Google Play, Spotify, or Stitcher, or visit my website intrepy.com

Feel free to connect with me on LinkedIn, Twitter, Facebook, and Instagram  

What We Do

Check out our Healthcare Marketing Agency – Intrepy Healthcare Marketing

Check out our physician liaison training platform – Physician Liaison University

Leave a Rating & Review for Other Listeners!

I hope that you have found this episode and any others you have listened to to be helpful in your growth as a healthcare marketer or practice owner. Please consider leaving a review on one of the channels above.

The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher as well.

Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.

Thanks for listening. Justin & Kelley Knott