In the AI age, decision paralysis can drive customer loyalty, and is an opportunity for developing brand loyalty so long as a brand leads the market.  B2B services need to rewards customers with loyalty programs. In the AI age, loyalty rewards and customer experience are the differentiators.

AI will level the competitive playing field for many products and services by reducing costs across the board. 

When lots of B2B expertise will be at one’s fingertips, what differentiates one service from another is personalized customer experience, and loyalty programs. For B2B service providers (such as business consulting, leadership coaching, accounting or law, financial advisory), the age-old tradition of shying away from loyalty programs will make you fall behind.  Joanne Z. Tan of 10 Plus Brand explains why and how.

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Achieving mental and psychological break through is best by doing, not just talking: This is a true story that not only helped with a breakthrough to start Joanne Tan's first book, but also taught her that in serving and leading others, we actually have served and empowered oneself. Joanne was asked to volunteer to hold the wood boards for others to hit and break at a conference.  Little did she know that in doing so, she learned about her own breakthrough and became a changed person herself. 

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This is Part 1 of 3 of true adventure stories. (The video and blog versions also show photos taken there). Each Part has heart warming, funny, and adventure stories full of wise lessons. The High Sierras' jagged granite peaks, wild and lush, secluded meadows, pristine, snow-melt creeks and lakes cleanse the souls and refresh the minds and hearts of those who brave there. But getting there is truly not for the faint of heart.

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"The ramifications and consequences of the US Supreme Court's decision on Presidential Immunity will be long lasting," said former Chief Justice of CA Supreme Court Tani Cantil-Sakauye, currently the President of PPIC (Public Policy Institute of California), in the 3rd and last part of the interview with Joanne Z. Tan, where she discussed Rank Choice Voting, term limits, SCOTUS ethics rules, the future of US democracy.

Joanne Z. Tan interviewed Tani Cantil-Sakauye on June 24, 2024. This is Part three of the three-part series in the almost 2-hour interview. 

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Is the Sun setting on California? Is the Golden State losing its shine? Drought, aging population, declining immigration, budget deficits, high cost of living, homelessness, exodus of families and businesses, brain drain, obsolete labor laws, upcoming AI legislations and taxes ... hear fact-based insights from the President of PPIC (Public Policy Institute of California) Tani Cantil-Sakauye, who was also the former Chief Justice of CA Supreme Court for 11 years, in Part 2 of the 3-part interview with Joanne Z. Tan, host and producer of "Interview of Notables and Influencers".  

Joanne Z. Tan interviewed Tani Cantil-Sakauye on June 24, 2024. This is Part two of the three-part series in the almost 2-hour interview. Stay tuned for Part Three.

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Get inspired from the personal journey of the President of PPIC (Public Policy Institute of California) Tani Cantil-Sakauye, who was also the former Chief Justice of CA Supreme Court for 11 years.  Learn why critical thinking is so important today, and hear Tani's other insights shared with Joanne Z. Tan, host and producer of "Interview of Notables and Influencers".  

Joanne Z. Tan interviewed Tani Cantil-Sakauye on June 24, 2024. This is Part One of the three-part series in the almost 2-hour interview. Stay tuned for Part Two, and Part Three.

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The 2024 Presidential Election is revealing the limitations and flaws in the US two-party system. The framers of the US Constitution never specified that there would be just two political parties. Many current democracies in other countries have a parliamentary system with multiple parties and more diverse voices. Rank Choice Voting, as already adopted in American Gubernatorial and Mayoral elections, can save democracy by giving voters more choices, and making elections more fair and better represented.  Hear discussion between President of PPIC (Public Policy Institute of California) Tani Cantil-Sakauye, who is also the former Chief Justice of CA Supreme Court for 11 years, and Joanne Z. Tan, host and producer of "Interview of Notables and Influencers".  

Joanne Z. Tan interviewed Tani Cantil-Sakauye on June 24, 2024. This is one of many excerpts on one of many subjects covered in the almost 2-hour interview. Stay tuned for more excerpts.

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Why are the STATE supreme court justices subject to ethics rules, while the US supreme court justices are NOT? Who should hold SCOTUS accountable? What does it take to have age-based term limits for SCOTUS, PROTUS, members of US Congress and Senate, and officials at all levels of the federal government?  Hear insights from the President of PPIC (Public Policy Institute of California) Tani Cantil-Sakauye, who is also the former Chief Justice of CA Supreme Court for 11 years. 

Joanne Z. Tan interviewed Tani Cantil-Sakauye on June 24, 2024. This is one of many excerpts on one of many subjects covered in the almost 2-hour interview. Stay tuned for more excerpts.

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Tani Cantil-Sakauye, former Chief Justice of California Supreme Court for 11 years, and current President of the Public Policy Institute of California, was interviewed by Joanne Z. Tan, host and producer of "Interviews of Notables and Influencers" of 10 Plus Podcast on June 24, 2024. Around 22 questions and answers are presented in three parts: Part One: Tani’s journey, lessons learned, and insights from being the Chief Justice on the highest court in California;  Part 2: California’s economy and future; Part 3: Election reform, federalism, and democracy.  

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(Introduction of the Host of this Podcast:)

Before I have the GREAT honor to introduce Tani Cantil-Sakauye, let me briefly introduce myself. I am Joanne Tan, host and producer of the 10 Plus Podcast, “Interviews of Notables and Influencers”.  I am the CEO of 10 Plus Brand, Inc. — a brand-building and brand-marketing agency for companies and leaders. Growing brands - business or personal - is my passion. I also have a law degree and I career-coach attorneys and executives, and manage brands of board members, leadership coaches, and consultants.

I have lived and worked in the San Francisco Bay Area for 36 years. It was in San Francisco that I became a US citizen almost 30 years ago. I care deeply about my home state and our country whose ideals and values inspired me to leave everything behind in China 42 years ago. I’d like to give back to my beloved California and America. 

(Introducing Tani Cantil-Sakauye:)

Tani Cantil-Sakauye was the former Chief Justice of California Supreme Court for 11 years. Currently, she is the president and CEO of the Public Policy Institute of California (“PPIC”) where she holds the Walter and Esther Hewlett Chair in Understanding California’s Future. One of the founders of PPIC was Walter Hewlett, also one of the founders of Hewlett Packard.  PPIC provides data-based research to the state legislature to help make better policies for all Californians. California legislators and executive officials do listen to Tani and PPIC.

From 2011 to 2022, Tani served as the 28th Chief Justice of California, and led the judiciary as the chair of the Judicial Council—the constitutional policy and rule making body of the judicial branch—the first person of color and the second woman to do so. Before she was elected statewide as the Chief Justice of California, she served more than 20 years on California appellate and trial courts and was appointed or elevated to higher office by three governors. Earlier in her career she served as a deputy District Attorney for the Sacramento DA Office, and on the senior staff of Governor Deukmejian as legal affairs and legislative deputy secretary. https://www.ppic.org/person/tani-cantil-sakauye/

Disclaimer: I take a completely non-partisan approach to economic policy, election reform, and judicial issues. All my questions here are issue-based, not through the lens of politics or political partisanship, even though I regard myself as a centrist Democrat.

Part 1 Questions: Tani's personal journey, lessons learned and insights as former Chief Justice of CA Supreme Court

(1) Q: How did you choose your path? What were your challenges and satisfactions as a California Supreme Court Chief Justice? What lessons would you like to share with us from serving on the state Supreme Court?

(2) Q: As a role model, raised in a non-privileged background, what qualities and mindset are the most important for your achievements and continued growth? What wisdom can you share with people of all backgrounds?

(3) Facts or Opinions? - Critical Thinking and Human Intelligence Are Needed to Process Information and Decipher Facts from Media, Social Media, AI

(4) Q: As a personal branding expert and a business brand builder, I ask all my honored guests this question: What does your brand stand for?

 
(5) Q: Are you considering running for any office in the future? 

 

Part 2 Questions: California's Economy and Future

(6) Q: About AI and regulations. AI is being widely adopted across many industries globally, and is playing a significant role in reducing costs and increasing productivity. (https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai) 

But at the same time, AI is making fake information, disinformation, as well as its distribution a lot easier, faster, and with more impact (based on the Economist Magazine in May 2024 featured two articles: “Fighting disinformation gets harder, just when it matters most”, while “Producing fake information is getting easier” (https://www.economist.com/science-and-technology/2024/05/01/fighting-disinformation-gets-harder-just-when-it-matters-most?utm_campaign=r.science-newsletter&utm_medium=email.internal-newsletter.np&utm_source=salesforce-marketing-cloud&utm_term=5/1/2024&utm_id=1877854

(https://www.economist.com/science-and-technology/2024/05/01/producing-fake-information-is-getting-easier?utm_campaign=r.science-newsletter&utm_medium=email.internal-newsletter.np&utm_source=salesforce-marketing-cloud&utm_term=5/1/2024&utm_id=1877854)

What is the legislative balance between controlling the harm from AI generated or facilitated false information, and not killing the golden goose of AI technology?

(7) Q: California’s aging population: What are the anticipated consequences, and how are we going to tackle the issue? Can AI offset the shrinking productive population, since AI increases productivity and decreases labor cost?

(8) Q: Related or unrelated to the aging population issue, do border-crossing, undocumented immigrants actually help with the labor shortage? Is it also related to political advantage, i.e. the number of congressional seats are based on the census?  What will California do with the border crossing issue? 

(9) Q: Insurance:  Many insurance companies for residential homes have left California. The lack of competition has resulted in much higher premiums for all Californians. What can be done about it?

(10) Q: High housing cost for Californians and exodus to other states: Californian families are leaving for other states where housing and living expenses are lower. What are the ramifications for the mid and long term California economy? Does it lead to brain drain? 

(11) Q: Homelessness and the implementation of Prop. 1: What improvement have we seen? How can the implementation be improved? Who is accountable? 

(12) Q: Increase of minimum wage for California fast food workers and the ripple effects: A Bloomberg article on April 16, 2024 pointed out the impact of California minimum wage hike for fast food workers on prolonging inflation and delaying the Fed's rate cut.  Now, California consumers have to pay more for fast food because the increased wage was passed down to the buyers, and most of the fast food consumers are not well off. Is it a case of robbing Peter to pay Paul? Does this well-intended law result in delayed inflation recovery for everyone? Is legislation interfering with the free market? https://www.bloomberg.com/news/articles/2024-04-16/how-california-s-huge-raises-for-fast-food-workers-will-ripple-across-industries

(13) Q: The high cost of doing business in California creates an exodus of businesses to other states. Many are leaving due to pro-labor legislation that burdens employers. What can the state legislature do to keep the cost down for businesses?

(14) Q: What does the state government need to do to keep tech giants like Google, Apple, Nvidia and others in Silicon Valley?

(15) Q: Budget deficits and tax increases: In the tech industry, there are fewer IPOs now, and less tax from capital gains for the government. (https://www.sfexaminer.com/news/technology/why-california-budget-problems-could-be-blamed-on-ipo-market/article_197ac9d8-0f24-11ef-9f28-5f7fe6820efc.html#:~:text=IPOs%20%E2%80%94%20the%20typical%20way%20startups,are%20taxed%20by%20the%20state.) 

Budget deficits exist at both state and local levels.  The California Supreme Court will hear arguments on the legality of a ballot measure that would strip the Legislature and governor of the ability to increase taxes (The Los Angeles Times reports). Tax increases will further the exodus of companies and Californians out of California. Are there any other options for dealing with budget deficits?

(16) Q: Bullet trains:  Are they ever going to be completed, after three decades? ( - The Economist’s article, May 17, 2024: https://www.economist.com/united-states/2024/05/16/the-worlds-slowest-bullet-train-trundles-ahead-in-california

(17) Q: Drought and water shortage due to global warming: Governor Newsom was talking about building reservoirs. What can we do to make it happen, hopefully not in three decades since global warming might turn California into a desert in 30 years without us taking actions NOW?

Part 3 Questions: Federal election reform; Term Limits, SCOTUS Ethics Rules, Republic Democracy, Politics

(18) Q: Rank Choice Voting:  It has been advocated by some very intelligent Harvard professors and political consultants. Rank Choice Voting is already used in some gubernatorial and mayoral elections, can it be used in primaries for presidential elections? (As advocated in the book The Politics Industry: How Political Innovation Can Break Partisan Gridlock and Save Our Democracy, by Katherine Gehl and Michael Porter, a Harvard Business School professor.)

(19) Q: Term Limits for US Supreme Court Justices: Stanford Professors Larry Diamond and other highly respected voices recommend term limits for SCOTUS, which is gaining traction widely in the US.  Some suggested the term limit to be at age 75, or three terms of six years, and the fourth term is up to six years.  Stanford Professor Larry Diamond in his book “Ill Winds” suggests limiting every SCOTUS’ term to 18 years. What do you think?

(20) Ethic rules for SCOTUSES:  In light of the revelations about accepting lavish gifts for decades by the US Supreme Court Justice Clarence Thomas, do you think Congress needs to make ENFORCEABLE ethics rules that will hold SCOTUSES liable, since no one is above the law? If any of the SCOTUSES violate them, who should enforce the rules, and what would be the punishment?

(21) Q: Regarding the principles of federalism, state power, and our republic. This may be a loaded question, but I think we all want to hear from your perspective. The United States was founded on the principle of a republic consisting of independent states, where federal laws and state laws are independent and separate. This question is not meant to be political (I know that your political party affiliation is independent, and I respect that) . I'd like to use the current conviction of former President Donald Trump by New York State Court to learn about federal court limitations and potential over-reach. 

Federalism, checks and balances: Assume this scenario: IF the US Supreme Court rules that a sitting president has Absolute Immunity, (which sounds like the power of a king), and further rules that the New York conviction must be retried, vacated, or even overruled, on the ground that the falsification of business records under New York Law is related to the FEDERAL election, even though the illegal act related to federal election deprived citizens their right to be informed, which is a FEDERAL crime, will the federal Absolute Immunity override New York state law, under the Supremacy Clause (since Trump wrote the check to reimburse the hush money after inauguration, presumably under Absolute Immunity protection)? 

If the US Supreme Court indeed rules as such, what are the ramifications, in your opinion, for our foundational principles of independent state and federal judiciaries? Would that be an overreach by the federal judicial branch?

What harm would Absolute Immunity do to the checks and balances of our government?

Same scenario, same questions, but with Limited Immunity instead of Absolute Immunity.

(22) Q: About civility, the prerequisite for democracy. The vitriol, the hatred, the partisanship, the mutual blaming... All of these are eating America up from inside. What do you think each citizen should do, to restore civility, respect for institutions, public office, healthy debates, and save our democracy?

 

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At least one billion in tax dollars are unaccounted for, and the money was marked for helping the homeless in California, already disbursed to counties and cities from State Government.  Hear the shocking truth from the President of PPIC (Public Policy Institute of California) Tani Cantil-Sakauye, former Chief Justice of CA Supreme Court for 11 years.  

While Homelessness is increasing in CA, NO ONE KNOWS who spent the tax dollars designated for housing the homeless, and on what. Californians passed “Prop. One” to house the homeless, who is held accountable for reporting where the money goes? how is it going to be implemented?...

Joanne Z. Tan interviewed Tani Cantil-Sakauye on June 24, 2024. Homeless crisis in California, as an excerpt here, is one of many subjects covered in the almost 2-hour interview. Stay tuned for more excerpts, and the full interview coming soon.

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There will be long lasting and significant ramifications and consequences for our democracy and the Republic, by this week's US Supreme Court's ruling on Presidential Absolute Immunity or Limited Immunity, said former CA Supreme Court Chief Justice Tani Cantil-Sakauye, in an interview with Joanne Z. Tan.

As we are all waiting for the landmark ruling by the US Supreme Court this week, on the issue of absolute immunity and limited immunity for US presidents, Joanne Z. Tan asked Tani Cantil-Sakauye, former Chief Justice of California Supreme Court for 11 years, and current President of the Public Policy Institute of California, some hypothetical as well as philosophical questions related to the issues. The following is an excerpt from an interview of Tani, conducted by Joanne Z. Tan on June 24, 2024.

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