On this episode of On Location, host Scott Eder sits down with Daniel Garcia, a lead child support worker in Salem, Oregon, to discuss the unique challenges and innovations within the state’s child support program. The conversation explores specialized teams for incarcerated parents and students, alongside the grit required to manage complex interstate cases with empathy. Tune in to learn how Oregon caseworkers balance high caseloads with a commitment to mental health and family stability.

Pack your bags—the child support community is headed to the nation's capital! In this episode of On Location, Tim Lightner and Betty Tegegne (Research Associate with the Center for Policy Research) catch up with 2026 Policy Forum Co-Chairs Carla West (North Carolina Division Director ofHuman Services, which includes Child Support, Economic Services, Aging, and Operations) and Dr. Trish Skophammer (Director, Ramsey County Child Support in St. Paul, Minnesota).  Discover what has the chairs most excited this year, from high-level policy discussions to the powerful networking that only happens in D.C. Whether you’re a Policy Forum veteran or still considering your first trip, join us for a preview of the brewing energy behind this year’s event.

If you haven’t registered (for either in-person or virtual attendance), please visit www.ncseapolicyforum.org and secure your spot!

On today’s podcast, Pat O’Donnell of YoungWilliams hosts a conversation with Regina Cruise and Marquese Howard of the Riverside County (California) Department of Child Support Services.  Regina and Marquese represent the Riverside County DCSS outreach and educational initiatives which have been so successful in reaching the diverse communities and families served by their program. Their unique and integrated approach within their agency as well as with their community partner organizations has been recognized by WICSEC as the Platinum Program Awardee for 2025.

 To learn more about Riverside County’s achievements, please visit their website at https://beacons.ai/rivcodcss.

This episode of On Location honors Lisa Skenandore withSystems and Methods, Inc., as the 2025 WICSEC Honorary Lifetime Member Awardee.  Pat O’Donnell of YoungWilliams hosts a conversation with Lisa, where she describes her sources of inspiration and motivation that have contributed to her incredible career journey spanning more than 25 years. Lisa’s commitment to the child support community and her invaluable contributions to WICSEC led to her Honorary Lifetime Member award recognition this year. 

Join Pat O’Donnell of YoungWilliams as she continues the OnLocation podcast series on the 2025 WICSEC awards.  Pat explores the topics of leadership, motivation and sources of inspiration with Kamilah Miller, Director of UIFSA ChildSupport Division, Office of the DeKalb County District, State of Georgia Division of Child Support Services.  Kamilah’s contributions and achievements have been recognized through the WICSEC Leadership Achievement Award in 2025.  We hope you’ll enjoy listening as Kamilah describes herjourney, her team’s success and how they strive to assist families navigating the unique aspects of UIFSA in the child support program.

This episode of NCSEA On Location focuses on tribal child support with a spotlight on the Oneida Nation. Host Scott Eder (Courtland Consulting) speaks with guests Taylor Smith, an Enforcement Case Manager, and Ben Archiquette, a Child Support Enforcement Specialist, both of whom work for the Oneida Nation's child support program. They discuss how the program, which services families within the reservation boundaries near Green Bay and Appleton, WI, uses a smaller caseload and community-driven, hands-on approach to build better relationships and provide culturally relevant support that differs from county and state systems.  This episode offers insight into how their team supports parents, interacts with the community, and works to create the best outcome for everyone involved.

Welcome to another episode of NCSEA On Location with Pat O'Donnell of Young Williams. We are delighted to celebrate the 2025 WICSEC Rock Star Achievement Awardee, an individual recognized for significant non-supervisory contributions that improve the lives of children and promote a more effective child support program. Join Pat as she speaks with Alexandra Popescu (Oregon Division of Child Support) about her journey, policy work in Oregon, involvement with national associations, and her award.

Collaborations are critical to the success of the child support program and the ADMYRE (Advocating for My Relationships) Program illustrates the positive and lasting impact these partnerships have on families.  Hosted by Pat O’Donnell of YoungWilliams, listen as Kylie Claycomb of the Iowa Child Support Program and Rhonda Evans of Iowa State University describe how they are reaching youth and young adults to help them understand how to establish boundaries between healthy and unhealthy relationships.  In recognition of their work, WICSEC has recognized this program as their 2025 Working Together Awardees.  Congratulations Kylie and Rhonda!

On this episode of On Location, hosts Tim Lightner (eWorldEnterprise Solutions) and Barbara Lacina continue to discuss the topic of transition from public service to the private sector. Guests Tanguler Gray (Executive VP of Operations, SMI); Laura Roth (recently retired as the Child Support Practice Lead and Director, CGI Technologies and Solutions Inc.), and Matt Lyons(Director of Public Sector Partnerships, SteadyIQ), all of whom have experience making this career shift, continue to share their personal transition summaries and advice. Key topics include identifying transferable skills, adapting to newroles, and job searching tips for the private sector, in this second part of a two-part series. Let’s listen in and rejoin as Barbara asks about adaptability and actual examples of relating experiences in government to what privateorganizations may be looking for.

Resources that are available to those seeking/needing tomake this transition: 

o  NCSEA 5/29/25 NCSEA Helps May 2025Webinar: Navigating Change: Polished Resumes and Confident Interviews

o NCSEA 7/31/25 NCSEA Helps July 2025 Webinar:  Transitioning Public Service Experience intoPrivate Sector Impact

o HSITAG Talent Bank:  https://hsitag.org/news/talent-bank/

o APHSA:  APHSACareer Center Account Benefits:  AmericanPublic Human Services Association (APHSA), APHSA Career Center|Find Your CareerHere

o  NCSEA Job Board: https://www.ncsea.org/resources-info/job-board/

On this episode of On Location, hosts Tim Lightner (eWorldEnterprise Solutions) and Barbara Lacina discuss the topic of transition from public service to the private sector. The conversation was prompted by recent reduction in force (RIF) events within the federal government and is of value to others who are considering making the shift to private sector employment . Guests Tanguler Gray (Executive VP of Operations, SMI); Laura Roth (recently retired as the Child Support Practice Lead and Director, CGI Technologies andSolutions Inc.), and Matt Lyons (Director of Public Sector Partnerships, SteadyIQ), all of whom have experience making this career shift, share their personal transition summaries and advice. Key topics include identifying transferable skills, adapting to new roles, and job searching tips for the private sector. This is part-one of a two-part series.

Resources that are available to those seeking/needing to make this transition: 

o  NCSEA 5/29/25 NCSEA Helps May 2025 Webinar: Navigating Change: Polished Resumes and Confident Interviews

o  NCSEA 7/31/25 NCSEA Helps July 2025 Webinar:  Transitioning Public Service Experience into Private Sector Impact

o  HSITAG Talent Bank:  https://hsitag.org/news/talent-bank/

o  APHSA:  APHSA Career Center Account Benefits:  AmericanPublic Human Services Association (APHSA), APHSA Career Center|Find Your CareerHere

o  NCSEA Job Board: https://www.ncsea.org/resources-info/job-board/

Join NCSEA On Location hosts Tim Lightner (eWorld Enterprise Solutions) and DeAnna Rice (CaliforniaDepartment of Child Support Services) as they introduce Brianna Nesbitt, the new NCSEA Manager of Professional Development and Communication, who shares her academic journey and her first impressions of the 2025 NCSEA Leadership Symposium in Atlanta, Georgia. She discusses her professional goals for her new role, including how members can support her and what her first projects will be. Brianna also reveals fun personal details, such as her black belt in HapKiDo, her love for Chicago, and attending over 500 concerts.