ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums
Join Sankhadeep Dhar and Andy Jordan as they recap our last podcast, and then dive into how ServiceNow is helping organizations execute their AI strategy.
Analysts have stated that 2023 was the year of Gen AI experimentation. Now, 2024 is when companies are putting AI to production and everyone is looking beyond the hype. Clearly, technology and business leaders have a critical role to play here, so how can you become a first mover and ensure that you can execute your strategy and bring it to life?
Join us now to find out how ServiceNow can help you execute for success.
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On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal to conversational style. She also highlights the value of AI as a tool to enhance efficiency and provide different perspectives. Katie also points out the importance of curiosity in technical organizations for seeking knowledge and gathering information.
Guest -
Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow
Host -
Bobby Brill, Senior Multimedia Producer
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Join Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology.
With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effect the work being done, but leaders should really be measured in creating the strategy behind the implementation. In order to not miss out on the most relevant use cases, thinking about the outcomes before putting Gen AI in place can be a critical step to success.
Join us now to find out what our experts are hearing from industry leaders in this fast-changing landscape of Gen AI.
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As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos
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On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson in linguistics and how it is paramount in achieving the goal of making large language models more human-like and emotionally intelligent for customer interaction, and the application of linguistics in enhancing AI and LLMs at ServiceNow. The team also explores the role of emotion, empathy, friendliness, and trust in AI communication and interaction, highlighting the various challenges and strategies involved. The conversation provides insights into the evolving field of linguistics and its impact on AI technology.
Guests - Roberto Bacci, Midam Kim, Ryan Dux
Host - Bobby Brill
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Join us as we chat with Mo Fagir and Robert Pastore about the investments ServiceNow is making into generative AI and how ServiceNow Impact can help customers get started on their GenAI journey.
Have a question or comment about the Accelerate Podcast series? Email us at [email protected]
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Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release.
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Join Fred Champlain and Andy Jordan as they hypothesize on what we will see happen to hybrid work in the years ahead.
Measuring performance through OKRs and value measurement has become an important part of team success. A focus on value delivery is also the driver behind hybrid adoption – moving away from standard methods that make it easy to measure tactical execution metrics (and hard to measure anything else), in favor of adaptive approaches that better align with optimized ability to achieve business benefits.
Listen now to find out what topics are top of mind for our experts as they look forward.
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In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectations, guide users on how to interact with AI, and elevate the human experience. Jessa also touches on the nuances of AI usability, the role of personas in UX research, and the significance of transparency in AI interactions.
We have some great episodes coming in the next few weeks featuring more discussions on GenAI, UX, and Linguistics with guests including Di Le, Hayley Mortin, Katie Ott, Roberto Bacci, Midam Kim, Ryan Dux, Abhi Roy and more.
Guest -
Jessa Anderson - Manager, UX Research, AI Experience Research Department
Episode host -
Bobby Brill
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Join Fred Champlain and Andy Jordan as we discuss the changing landscape of hybrid work, and what our experts are seeing across the industry.
It’s no wonder that hybrid is becoming more popular. In the recently concluded ServiceNow World of Work survey, 51% of respondents said that they felt it was the most effective approach to work delivery, up from 46% the previous year. But there are still barriers to its adoption, largely around the inability of organizations to track and manage work in a hybrid fashion.
Listen now to learn more about how teams are shifting in response to evolving environment.
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It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck.
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