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Business Lab

MIT Technology Review Insights

The Business Lab is a sponsored podcast produced by Insights, the custom content division of MIT Technology Review. The Business Lab podcast features a 30-minute conversation with either an executive from the sponsor partner or a technologist with expertise in a relevant technology area. The discussion focuses on technology topics that matter to today’s enterprise decision-makers. Laurel Ruma, MIT Technology Review’s custom content director for the United States, is the host.

  • 24 minutes 27 seconds
    Purpose-built AI builds better customer experiences
    Successfully improving customer satisfaction through AI means becoming data-driven, prioritizing employee feedback and resources, and letting business goals guide technology deployment, says senior product marketing manager at NICE, Michele Carlson.
    2 April 2024, 1:30 pm
  • 28 minutes 40 seconds
    Scaling customer experiences with data and AI
    Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba.
    1 April 2024, 1:30 pm
  • 23 minutes 10 seconds
    Conversational AI revolutionizes the customer experience landscape
    AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey.
    26 February 2024, 2:30 pm
  • 22 minutes 3 seconds
    Data at the center of business
    Operationalizing data allows enterprises to optimize decision-making, deliver growth, and improve customer experiences, according to Mark Birkhead, firmwide chief data officer at JPMorgan Chase.
    21 February 2024, 2:00 pm
  • 29 minutes 1 second
    Providing the right products at the right time with machine learning
    Amid shifting customer needs, CPG enterprises look to machine learning to bolster their data strategy, says global head of MLOps and platforms at Kraft Heinz Company, Jorge Balestra.
    14 February 2024, 2:30 pm
  • 20 minutes 51 seconds
    Building innovation with blockchain
    Deploying blockchain technology can bolster innovation and create a more secure way to bank, according to Suresh Shetty, the CTO at Onyx by JP Morgan at JPMorgan Chase.
    6 February 2024, 2:30 pm
  • 20 minutes 32 seconds
    Start with data to build a better supply chain
    Successful digital transformation starts with the right team, an agile mentality, and a strong data foundation, says global digital solutions manager of procurement and supply chain at bp, Raimundo Martinez.
    17 January 2024, 3:30 pm
  • 29 minutes 9 seconds
    Deploying high-performance, energy-efficient AI
    Investments into downsized infrastructure can help enterprises reap the benefits of AI while mitigating energy consumption, says corporate VP and GM of data center platform engineering and architecture at Intel, Zane Ball.
    10 January 2024, 2:30 pm
  • 26 minutes 12 seconds
    Developing climate solutions with green software
    Deploying sustainable software practices can reduce emissions and infuse greater efficiency, resiliency, and cost-effectiveness.
    18 December 2023, 2:00 pm
  • 26 minutes 43 seconds
    Augmenting the realities of work
    Immersive AR/VR technologies can add greater value across workplaces and customer interactions, according to global head of Immersive Technology Research at JPMorgan Chase, Blair MacIntyre.
    29 November 2023, 2:30 pm
  • 31 minutes 55 seconds
    The power of green computing
    Sustainable computing practices have the power to both infuse operational efficiencies and greatly reduce energy consumption, says Jen Huffstetler, chief product sustainability officer at Intel.
    23 October 2023, 1:00 pm
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