Whether you've been with us since the beginning or you just discovered Impact Pricing last week, this episode is for you. If you're one of our longtime listeners, you know Mark's voice, you've heard his insights, and maybe you've even implemented some of his strategies in your own business. But have you ever wondered what drives him to keep showing up week after week, year after year?

If you're new here, welcome. You're about to meet the person behind the podcast—not just as a pricing expert, but as someone who genuinely loves teaching and believes that understanding value can transform your business and your career.

Mark Stiving is the host of Impact Pricing and founder of Impact Pricing LLC. But before he was a pricing expert, he was a teacher—of scuba diving, kayaking, and marketing. That passion for helping people learn never left him. Even after retiring in 2019, Mark couldn't stop sharing what he knows about pricing and value.

In this heartfelt solo episode, Mark pulls back the curtain on his journey. He shares why he chose to dedicate his post-retirement life to pricing education, what keeps him energized after blogging every week since 2010, and the two critical topics that consume his attention right now. This isn't just another pricing lesson—it's an invitation to understand the "why" behind everything we do here at Impact Pricing.

For our loyal listeners: Thank you for being part of this community. This episode is Mark's way of reconnecting with you and reaffirming his commitment to your success.

For our new listeners: This is the perfect place to start. You'll understand not just what we teach, but why it matters so deeply to the person teaching it.

Why you have to check out today's podcast:

• Discover why teaching and sharing pricing knowledge became Mark's post-retirement mission and driving passion.
• Learn about the two critical topics dominating modern pricing strategy: AI pricing and context-driven pricing.
• Understand how value impacts decisions across sales, marketing, product development, and packaging—not just pricing.

"Probably my single most favorite thing is when I share something with someone and it has an impact on their life. I absolutely love that."

- Mark Stiving

Topics Covered:

00:30 - Mark's Retirement and Continued Mission. Why Mark retired in 2019 but couldn't stop sharing pricing knowledge, and how his blogging streak since 2010 kept him connected to his passion.

01:15 - The Joy of Teaching. Mark's history as an instructor across multiple disciplines—from scuba diving and kayaking to university-level marketing—and why teaching is his core passion.

02:00 - The Pricing Knowledge Gap. Why pricing and value are critical business topics that remain poorly understood, and Mark's mission to change that.

02:45 - Working with Different Organizations. How Mark's work differs between large enterprises (focusing on sales teams) versus small and mid-sized businesses (focusing on executive teams).

03:30 - Two Current Focus Areas. Deep dive into Mark's concentration on AI pricing and context-driven pricing, including the concept of value architecture.

04:45 - Context-Driven Pricing Framework. How buying contexts differ for every purchase and how companies can structure their product portfolios to deliver and capture more value.

Key Takeaways:

"Pricing and value are such important topics in all of business and so few people understand it. And that's almost my mission now is just to see how many people I can get to have a better understanding." - Mark Stiving

"All buying is contextual. Every purchase that's made is made in a different way than any other purchase has ever been made." - Mark Stiving

"When we start thinking through context-driven pricing, that drives me to something I call a value architecture, which is how do you structure the way you think, the way you built your product portfolio, the way you have packaged your greatest features?" - Mark Stiving

Resources Mentioned:

• Impact Pricing Blog (since 2010): https://impactpricing.com/blog/
• Mark's Substack newsletter
• Impact Pricing monthly newsletter

Connect with Mark Stiving:

• LinkedIn: https://www.linkedin.com/in/stiving/
• Email: [email protected]
• Website: https://impactpricing.com

This is an Impact Pricing Blog published on December 15, 2025, turned into an audio podcast so you can listen on the go.

Read Full Article Here: https://impactpricing.com/blog/pricing-ai-three-levels-of-value-visibility/

If you have any feedback, definitely send it. You can reach us at [email protected].

Now, go make an impact.

Connect with Mark Stiving:

• Email: [email protected]
• LinkedIn: https://www.linkedin.com/in/stiving/

Steven Forth is a pricing strategist and AI innovator with decades of experience building value-based pricing models.

As the founder of Value IQ, he blends rigorous pricing theory with emerging AI applications—often pushing the boundaries of how pricing professionals think about data, modeling, and buyer behavior.

In this episode, Mark and Steven step into another live debate aka 'intellectual challenge' about AI-generated synthetic data with real pushback, not polite agreement.

They challenge whether synthetic data is a breakthrough for pricing or just smarter-looking "fake data" that distances us from buyers.

What unfolds is an unscripted stress test of the idea itself, and it ends with a surprisingly human conclusion you should definitely listen to.

What You'll Learn in This Episode:

• What synthetic data actually is—and how it differs from simply "making up numbers."
• Where synthetic data becomes dangerous, especially when assumptions about buyer behavior go untested.
• Why even the most advanced AI modeling cannot replace direct conversations with buyers.

"Go out and talk to buyers and understand their buying process."

– Steven Forth

Topics Covered:

00:00 – Why synthetic data is suddenly a pricing topic. Steven introduces Value IQ and the idea behind AI-generated pricing intelligence. The setup: why synthetic data is gaining attention—and why Mark is skeptical from the start.

03:45 – What is synthetic data (without the buzzwords)? A plain-language definition of synthetic data and how it differs from CRM or ERP history. Why backward-looking data limits pricing strategy.

06:30 – The "fake data" objection. Mark challenges the idea head-on: Isn't this just inventing numbers? A sharp exchange on statistical misuse, p-values, and the danger of generating data that simply confirms what you want to see.

09:30 – Interpolation vs. extrapolation in pricing models. Why most pricing data isn't normally distributed. Discussion of fat tails, clustering, segmentation signals, and what synthetic data might distort—or reveal.

12:30 – The three types of synthetic data. Steven outlines three practical applications. (1) AI-generated buyer simulations. (2) Stress-testing value and pricing models. (3) Modeling competitive and economic scenarios. This is where the conversation moves from theory to use cases.

16:30 – Can AI predict buyer behavior? Mark pushes the core issue: pricing changes behavior. So how can synthetic data anticipate it? A discussion about assumptions, validation, and ground truth.

20:00 – A practical example: AI-driven Van Westendorp studies. A concrete scenario: simulate 100 real buyers, test pricing sensitivity, validate with actual survey data, and refine the model. A tangible way to experiment responsibly.

23:30 – The risk: Are we moving further from real buyers? The philosophical tension of the episode. Does synthetic data create insight—or another buffer between pricing teams and customers?

26:30 – The surprisingly human conclusion. After 25 minutes of AI debate, Steven's final advice is simple and grounded: talk to buyers and understand their buying process.

29:00 – Closing thoughts and where to connect. How to reach Steven and Mark—and a final reminder that AI is a tool, not a substitute for customer insight.

Key Takeaway:

"Synthetic data is data that is generated for you by your AI." – Steven Forth

"With synthetic data, you can explore scenarios that do not yet exist or parts of the market you do not yet touch." – Steven Forth

People and Resources Mentioned:

• Craig Zawada – Former McKinsey partner, co-creator of the pocket price waterfall; now Chief Strategy Officer at PROS
• Benoit Mandelbrot – Referenced in the discussion about fat-tailed distributions and why pricing data is often not normally distributed.
• Pocket Price Waterfall – A pricing analytics framework originally developed at McKinsey.
• Van Westendorp Price Sensitivity Meter – Used as a practical example of how synthetic data could simulate buyer responses.
• Conjoint Analysis – Discussed as a potential future application for synthetic respondents.
• Bayesian Updating / Bayesian Statistics – Mentioned as a way to iteratively improve models by aligning synthetic data with real-world results.
• Interpolation vs. Extrapolation – Statistical concepts debated in the context of synthetic modeling.
• Normal vs. Fat-Tailed Distributions – Discussion on why pricing data often violates normal distribution assumptions.

Connect with Steven Forth:

• LinkedIn: https://www.linkedin.com/in/stevenforth/
• Email: [email protected]
• Subscribe to Steven's Substack: Synthetic data in pricing: https://pricinginnovation.substack.com/p/synthetic-data-in-pricing

Connect with Mark Stiving:

• LinkedIn: https://www.linkedin.com/in/stiving/
• Email: [email protected]

This is an Impact Pricing Blog published on December 8, 2025, turned into an audio podcast so you can listen on the go.

Read Full Article Here: https://impactpricing.com/blog/ai-cant-own-pricing/

If you have any feedback, definitely send it. You can reach us at [email protected].

Now, go make an impact.

Connect with Mark Stiving:

• Email: [email protected]
• LinkedIn: https://www.linkedin.com/in/stiving/

Alex Shartsis is a pricing and go-to-market advisor who helps founders charge what their products are actually worth. He is the CEO of Silverwood and Skyp, working with early- and growth-stage companies on pricing discipline, packaging, and monetization.

This episode explores why charging too little early is one of the most expensive mistakes founders make, including the story of raising a customer from $500 a month to $20,000. Mark and Alex discuss when to raise prices, how early sweetheart deals quietly damage businesses, and why price often signals quality in AI and SaaS markets.

Why You Have to Check Out This Episode:

• Understand why early underpricing creates long-term trauma in customer bases, teams, and investor conversations.
• Learn when to raise prices (and when not to) especially with early customers and pilots.
• See why price often acts as a signal of quality in markets where buyers can't easily judge value (AI, software, experimentation budgets).

"If you can charge for value early and be disciplined about it, you'll have a much better journey—you'll look better to investors, and you'll be running a more viable business much sooner."

— Alex Shartsis

Topics Covered:

02:00 – From $500 to $20,000: A Pricing Wake-Up Cal. Alex shares the deal that pulled him into pricing—and why willingness to pay is often far higher than founders expect.

06:10 – Founder Discounts and Early Pricing Mistakes. How "sweetheart deals" happen, why they feel harmless early on, and how they quietly break pricing discipline.

10:45 – Should You Raise Prices on Early Customers?A nuanced discussion on fairness, trust, investor expectations, and when price increases actually make sense.

15:30 – Building NRR Into Pricing (Without Repricing Customers). Why limits, packaging, and expansion paths matter more than simply charging more later.

18:45 – AI Changes the Cost and Pricing Equation. Why the old "software has no marginal cost" mindset no longer holds in AI-driven businesses.

22:30 – Price as a Signal of Quality. When buyers use price to infer value—and why this shows up strongly in AI and experimental products.

26:15 – Credit-Based Pricing: Temporary Fix or Long-Term Problem?. A candid debate on credits, customer confusion, and what it signals about unresolved value models.

29:10 – Final Advice: Charge for Value Earlier. Alex's closing guidance for founders—and why pricing discipline creates better businesses, not just higher revenue.

Key Takeaways:

"If you can charge for value early and be disciplined about it, you'll have a much better journey—you'll look better to investors and you'll be running a more viable business sooner." — Alex Shartsis

"Most early-stage founders charge too little, and it quietly creates problems that don't show up until much later." — Alex Shartsis

"Price often becomes a signal of quality when buyers can't easily judge value—especially in AI and software." — Alex Shartsis

People & Resources Mentioned:

• Carta – Carta's ERP for private capital combines software and services to deliver connected clarity and control across equity, fund, and portfolio management.
• Google Maps – Example of usage-based pricing evolution
• Tesla – Used as an example of starting high and expanding market access over time
• Porsche – is referenced as a real-world analogy for how premium pricing shapes belief, not because Porsche has radically different parts, but because the brand and price tell a story buyers trust.excellence.
• Kyle Poyar - is referenced in the context of "reasonable use" pricing.
• Steven Forth - comes up during the discussion on credit-based pricing models, especially in AI-driven products.

Connect with Alex Shartsis:

• LinkedIn: https://www.linkedin.com/in/shartsis/
• Skyp: https://skyp.ai
• Silverwood: https://silverwood.ai

Connect with Mark Stiving:

• LinkedIn: https://www.linkedin.com/in/stiving/
• Email: [email protected]

This is an Impact Pricing Blog published on December 1, 2025, turned into an audio podcast so you can listen on the go.

Read Full Article Here: https://impactpricing.com/blog/pricing-ai-outcome-based-pricing-the-holy-grail-for-ai/

If you have any feedback, definitely send it. You can reach us at [email protected].

Now, go make an impact.

Connect with Mark Stiving:

• Email: [email protected]
• LinkedIn: https://www.linkedin.com/in/stiving/

This episode takes a slightly different approach than the usual Impact Pricing conversation.

Instead of teaching a finished framework, Mark brings an early draft of his upcoming book to the table and asks Steven to react to it as a thoughtful pricing peer.

Steven Forth, co-creator of ValueIQ, largely agrees with the direction of the book, but pauses on a key point: how buyer context is defined, and whether the argument separates value and willingness to pay too cleanly.

Mark jokingly tells Steven he's "wrong," setting the tone for what follows: a calm, constructive discussion that explores where the ideas hold up and where they still need work.

What unfolds is a straightforward, unscripted book review in progress. The ideas are tested against real examples, refined through debate, and shaped in real time.

For listeners who care about pricing theory and how it actually gets formed, this episode offers a transparent look at how those ideas evolve before they're finalized and published.

Why you have to check out today's podcast:

• Why buyer context is trickier than it sounds and where pricing frameworks often oversimplify it.
• How value and willingness to pay diverge in real buying decisions using practical examples.
• What this debate changes about how you think about pricing before ideas turn into rigid rules.

"Most pricing books don't really deal with buyer context. That's why this conversation matters."

— Steven Forth

Topics Covered:

01:11 – Steven's career update, transition from being a CEO.

08:54 – Why this episode is different. Mark brings an unfinished book draft to the conversation, setting up a rare moment where ideas are explored, challenged, and shaped before they're finalized.

10:40 – The core question the book has to answer. A turning point in the review as Steven pushes on whether context affects only willingness to pay or fundamentally changes value itself.

17:13 – Testing the argument with real examples. They pressure-test the book's ideas using real buying scenarios where value stays the same but willingness to pay shifts dramatically.

22:10 – Where theory meets real buyer constraints. A discussion of budget limits, framing effects, and mental ceilings that complicate clean pricing logic and challenge how the book explains buyer behavior.

25:45 – How this feedback shapes the final book. Mark reflects on what this debate changes in the manuscript and why early, honest pushback is essential before pricing ideas turn into published frameworks.

Key Takeaways:

"Value didn't change, context did." — Steven Forth

"I agree that context influences willingness to pay, but I'm not convinced it doesn't also influence value." — Steven Forth

People Mentioned:

• Michael Mansard - referenced for his Compass Framework and ongoing work on pricing, value, and attribution.
• Edward Wong - Mentioned in the context of collaborative work on value attribution and pricing research.
• Karen Chiang - Mentioned as leading the services side of Ibbaka as Steven transitions away from CEO roles.
• Tom Nagle - Referenced in discussions around economic value, willingness to pay, and foundational pricing theory.

Connect with Steven Forth:

• LinkedIn: https://www.linkedin.com/in/stevenforth/
• Email: [email protected]

Connect with Mark Stiving:

• LinkedIn: https://www.linkedin.com/in/stiving/
• Email: [email protected]

This is an Impact Pricing Blog published on November 24, 2025, turned into an audio podcast so you can listen on the go.

Read Full Article Here: https://impactpricing.com/blog/a-tool-to-reveal-your-value-literacy/

If you have any feedback, definitely send it. You can reach us at [email protected].

Now, go make an impact.

Connect with Mark Stiving:

• Email: [email protected]
• LinkedIn: https://www.linkedin.com/in/stiving/

Kathryn Porritt is the founder and CEO of Iconic Empires, where she specializes in helping elite experts build luxury and premium positioning. With a focus on monetization expertise and authority, Kathryn works with clients to elevate their brands and expand their vision of possibilities. Her unique approach emphasizes mastery, rarity, and transformative experiences, enabling her clients to connect deeply with high-end buyers.

In this episode, Mark Stiving sits down with Kathryn Porritt to explore the intricacies of selling luxury goods. They discuss the differences between luxury and premium buyers, the importance of creating an expanded vision of possibilities, and how to effectively communicate value in high-end markets.

Why You Have to Check Out This Episode:

• Learn why luxury buyers don't negotiate and how expanding a buyer's future vision removes price from the conversation entirely.
• Understand the difference between premium and luxury pricing, and why treating them the same quietly caps your revenue.
• Discover how elite sellers confidently say bold prices without flinching, discounting, or overselling.

"Expand a vision of possibility for people—show them what they can't see for themselves. When you focus on that, pricing becomes easy."

– Kathryn Porritt

Topics Covered:

01:30 – What Luxury Buyers Actually Buy. Why true luxury customers aren't purchasing features or value props—they're buying rarity, mastery, and first-of-its-kind experiences.

05:40 – Premium vs. Luxury: The Line Most Sellers Miss. How premium buyers still compare and negotiate—while luxury buyers step outside price entirely.

08:45 – The "Expanded Vision of Possibility" Framework. Why the most powerful pricing conversations anchor buyers in a future they didn't know was available.

12:30 – When Budgets Grow (Even in Corporations). How elite sellers expand scope and impact—causing "fixed" corporate budgets to quietly increase.

16:10 – Confidence, Control, and Saying the Number. Why the price you can say without hesitation determines whether the buyer trusts you.

19:40 – Intuition vs. Calculators in Luxury Pricing. How elite experts balance cost, margins, and intuition when there is no reference price.

23:20 – Why This Isn't Just for Luxury Brands. Mark connects the dots: this is exactly how every B2B seller should be selling value.

26:40 – One Pricing Principle That Changes Everything. Kathryn's closing advice—and why expanding possibilities is the fastest path to higher prices.

Key Takeaways:

"People at this level, people who buy luxury, like true luxury buyers, they're looking for something that's not necessarily about the value." – Kathryn Porritt

"That expanded vision of possibility is the difference. And like I said, that's when pricing becomes almost obsolete in the conversation." – Kathryn Porritt

"For a luxury buyer, it's not about the budget." – Kathryn Porritt

People & Resources Mentioned:

• Iconic Empires – Kathryn's firm helping elite experts position, monetize, and sell at the highest levels.
• Jeff Bezos – Referenced as an example of true luxury buying behavior where budget is irrelevant
• Coca-Cola - Mentioned as a corporate example in the context of budget discussions for events.
• Luxury Market - Discussed as a distinct market segment with unique buyer motivations.

Connect with Kathryn Porritt:

• Website: https://www.kathrynporritt.com/
• Website: https://iconicempire.com
• Linkedin: https://www.linkedin.com/in/kathryn-porritt?originalSubdomain=au

Connect with Mark Stiving:

• LinkedIn: https://www.linkedin.com/in/stiving
• Email: [email protected]

This is an Impact Pricing Blog published on November 17, 2025, turned into an audio podcast so you can listen on the go.

Read Full Article Here: https://impactpricing.com/blog/credits-the-bridge-between-ai-uncertainty-and-value-clarity/

If you have any feedback, definitely send it. You can reach us at [email protected].

Now, go make an impact.

Connect with Mark Stiving:

• Email: [email protected]
• LinkedIn: https://www.linkedin.com/in/stiving/

Ryan Susanna is the VP of Sales at LogiSense, where he helps telecom, IoT, and SaaS companies operationalize complex usage-based and hybrid pricing models. With more than two decades in monetization, automation, and billing infrastructure, Ryan didn't come up through pricing theory—he came up through execution. His work sits at the intersection of pricing ideas and the systems required to make those ideas real at scale.

In this episode, Ryan breaks down why billing platforms quietly shape—and sometimes constrain—pricing innovation, what usage-based pricing actually looks like in practice, why many AI pricing models default to credits, and the single pricing habit he believes every company must adopt: testing pricing ideas in isolation before scaling them across the business.

Why You Have to Check Out This Episode:

• Understand why pricing innovation fails after approval—and how billing and monetization systems quietly block execution.
• Learn which modern pricing models die first in rigid systems (usage-based, high-watermark, hybrid, credits).
• Discover how to test pricing ideas safely without risking your entire go-to-market motion.

"Find an isolated way to test your pricing hypothesis before you boil the ocean for your entire motion."

— Ryan Susanna

Topics Covered:

02:00 – From Physics to Monetization (By Accident). How Ryan's background in physics, computer science, and sales led him into billing systems—and why monetization sits closer to pricing than most teams admit.

04:00 – "Why Should Pricing Care About Billing?" Mark challenges the assumption that billing is just collecting money. Ryan explains how billing systems determine which pricing models are even possible.

07:00 – High-Watermark Pricing Explained. Charging based on peak concurrent usage—not total usage—and why this better reflects customer value in many SaaS and telco models.

08:30 – Earned Discounts and Hybrid Usage Models. How companies combine multiple usage metrics to guide behavior while protecting margins.

14:00 – Meter Everything (Even If You Don't Charge for It). Ryan explains why future pricing decisions depend on historical usage data you may not even know you need yet.

19:00 – Credits vs. Value-Based Pricing. Mark reframes credits as a payment mechanism—not a pricing model—and explains why value correlation matters.

23:00 – The Pricing Test Most Companies Skip. Why executives roll out pricing changes globally—and how isolated testing could prevent costly mistakes.

25:00 – Final Advice for Pricing Leaders. Ryan's core message: pricing strategy without monetization readiness is just theory.

Key Takeaways:

"You could dream up any pricing scenario if you want, but if you can't operationalize it at scale, you are setting yourself up for failure." – Ryan Susanna

"Billing systems quietly decide which pricing models you're allowed to use." – Ryan Susanna

"If you pick a model and you have the same model forever, then it will not appear hard for you—because it's what you've always done. What's hard is change." – Ryan Susanna

People / Resources Mentioned:

• LogiSense – Monetization and billing platform enabling complex usage-based pricing
• OpenAI – Referenced in the context of AI credit-based pricing models
• Databricks – Example of proprietary credit-based pricing (DBUs)
• Slack – Example of active-user pricing metrics

Connect with Ryan Susanna:

• Email: [email protected]
• LinkedIn: https://www.linkedin.com/in/ryansusanna/

Connect with Mark Stiving:

• LinkedIn: https://www.linkedin.com/in/stiving
• Email: [email protected]