Behind the Brand with Bryan Elliott

Bryan Elliott

<p>Get Behind the Brand to learn how to build your brand. <b>Get smarter and make more money in business by listening to my podcast with some of the smartest people on the planet. I’m Bryan Elliott, helping you build your brand. <br><br></b>Founded in 2008, Behind the Brand with Bryan Elliott is a show about innovators, entrepreneurs and the stories behind their success. It's like a backstage pass inside the brand strategy and marketing minds, companies and habits of some of the smartest and most interesting people on the planet. Host, Bryan Elliott decodes these stories to help you turn their wisdom into practical tactics that you can use to improve your life and grow your business. Why do this? I'm someone who loves to tell stories that I hope will inspire and educate others to find their reason for being. I basically invented the podcast I wish I had when I quit my corporate job and started my own business. I made a lot of mistakes and figured things out the hard way. I've been inspired by so many of my guests and I know you'll find a ton of value here as well. Podcast series / Marketing:<br><br>Executive Producer:<br>Bryan Elliott<br>https://thegoodbrain.com<br>E: [email protected]</p>

  • 53 minutes 57 seconds
    He Built a $250 Million Brand. Then He Left to Start Over | While on Earth

    In 2015 Todd Meleney, a young inexperienced newcomer, helped build Nobull from a three-person startup to $250 million in annual revenue. Then just 18 months ago he walked away to do it again, from scratch, in one of the most competitive markets on the planet.

    The result is While on Earth, a performance wellness footwear and apparel brand he launched in fall 2024 out of Providence, Rhode Island. Less than two years in, the brand is in hyper growth mode, operating primarily direct-to-consumer, with a product line expanding in 2026. Meleney also has three big-name pro athlete co-founders to help design, develop and legitimize the brand, including arguably the best player in the NFL who gave up a multi-million dollar deal with Nike to join them.

    Meleney is a visionary entrepreneur who believes time is our most valuable currency, and he’s passionate about helping people reach their full potential through performance and wellness.

    Before launching while on earth, Todd was the award-winning CMO and first employee at NOBULL, where he oversaw marketing, content, and revenue from pre-launch to $200M+ in annual sales. He’s known for building a cult following and orchestrating some of the largest and most highly anticipated product launches in the athletic space.

    In this episode, Todd talks about his philosophy behind while on earth and how he’s scaling the brand as an influential leader in athletic performance wear and wellness; lessons from growing NOBULL from the ground up and building an engaged community; collaborating with elite athletes like Christian McCaffrey and launching authentic brand partnerships that actually move the needle; his insights on marketing, product launches, and entrepreneurship in the performance wellness space.

    Support the show

    11 March 2026, 11:00 pm
  • 1 hour 3 minutes
    Eugene Alletto turned his $20 Rule into 33 Million Bedgear Customers

    Eugene Alletto went from making cold calls in a Wolf of Wall Street style boiler room to building bedgear into a top-10 sleep industry brand serving 33+ million customers. In this episode, he shares the counterintuitive strategies that turned bedding from a commodity into a personalized science.

    Key Topics:

    • Why he avoids big box stores and focuses on trained salespeople instead
    • The "$20 shirt vs $2,500 suit" approach to testing business ideas
    • How 300+ patents protected his innovations from larger competitors
    • The four hiring values that built his company culture
    • Why eliminating emotional decision-making transformed his leadership
    • How his Italian last name predicted his destiny in the sleep business

    Business Lessons:

    • Start with small experiments, not big bets
    • List what you don't want to do, then delegate those tasks first
    • Distribution strategy matters more than product features
    • Protect your innovations early with patents and trademarks
    • Be proximity-ready for unexpected opportunities

    Eugene breaks down how he turned a commodity market into a premium brand by solving real problems: spine alignment, temperature regulation, and personalized comfort. His mother's lesson about never playing the victim shaped both his personal resilience and business philosophy.

    Whether you're bootstrapping a startup or scaling an existing business, Eugene's experience offers practical frameworks for building sustainable growth without burning through capital.

    Special thanks to our sponsors:

    About a year ago I was working out of a co-working space with a private office and studio in West Hollywood, and honestly? It was fine but felt more like a college dorm than a professional workspace. 

    I'm running a full service brand strategy consultancy and production company, meeting with serious clients, and I realized the environment wasn’t on brand for me. 

    Then I discovered Industrious - and here's something that blew my mind: they're actually the world's largest premium flexible workspace, with over 200 locations across 10 countries. But they don't feel corporate or stuffy at all.

    What really sets them apart is their approach…

    Unlike traditional co-working spaces, Industrious operates more like a hotel management model. They partner directly with landlords to create these incredible spaces, and the difference is night and day. When I walk my clients through the doors now, I can see the immediate shift in how they perceive me and my company.  There's this elevation in credibility that you just can't put a price on. And I'm not alone - their members consistently report feeling "proud to bring clients here" and that the space "elevates my own sense of self so I can do better work."

    The flexibility is incredible - I can scale my space up or down based on my team's needs. And with locations worldwide, I've got options whether I'm in LA or traveling for business to NYC and across the world. If you're tired of working from home or that coffee shop and you want a space that reflects your ambitions and style, you owe it to yourself to check out Industrious.

    Head to https://www.industriousoffice.com/ or send me a note and I’ll personally set up a VIP tour for you in an Industrious office near you. 



    Support the show

    16 September 2025, 10:00 pm
  • 35 minutes 49 seconds
    7 Tips on Outlasting Your Competition, From Serial Entrepreneur Jesse Itzler

    In both business and life, endurance, not speed, is of the utmost importance. Jesse Itzler's first book was rejected by 15 publishers before number 16 gave him a shot. 30 is how many years Jesse’s been running races without winning a single win. And 100 is roughly how many miles Jesse covered in his longest ultramarathon, races that taught him the one business lesson most entrepreneurs never learn: you don't have to be the fastest to finish first.

    "I've never won anything in my life, not even close," Itzler tells me with a laugh during our recent conversation. "I'm back in the pack. In a marathon with 60,000 runners in New York, I came in like 57,000th place. But these ultra marathons aren't about being the best runner, they're all about will."

    It's a philosophy that's carried the serial entrepreneur through an unlikely journey: from performing as rapper "Jesse Jaymes" (his single "Shake It Like a White Girl" hit #74 on Billboard in 1991) to co-founding Marquis Jet and selling it to Berkshire Hathaway, to leading ZICO Coconut Water's sale to Coca-Cola. Along the way, he became part-owner of the Atlanta Hawks and married Spanx founder Sara Blakely, creating one of entrepreneurship's most dynamic power couples. 

    Now in its 3rd year, Jesse is hosting the Runningman Festival, a unique fitness and wellness experience and conference designed to challenge, inspire and bring like-minded people together in Kingston Downs: Rome, Georgia in mid-September. Jesse is the definition of serial entrepreneur but what most people miss about his approach to business is that he's never actually trying to win the race everyone else is running. 

    I hope you get as much out of this conversation with Jesse as I did! 

    Special thanks to our sponsors:

    About a year ago I was working out of a co-working space with a private office and studio in West Hollywood, and honestly? It was fine but felt more like a college dorm than a professional workspace. 

    I'm running a full service brand strategy consultancy and production company, meeting with serious clients, and I realized the environment wasn’t on brand for me. 

    Then I discovered Industrious - and here's something that blew my mind: they're actually the world's largest premium flexible workspace, with over 200 locations across 10 countries. But they don't feel corporate or stuffy at all.

    What really sets them apart is their approach…

    Unlike traditional co-working spaces, Industrious operates more like a hotel management model. They partner directly with landlords to create these incredible spaces, and the difference is night and day. When I walk my clients through the doors now, I can see the immediate shift in how they perceive me and my company.  There's this elevation in credibility that you just can't put a price on. And I'm not alone - their members consistently report feeling "proud to bring clients here" and that the space "elevates my own sense of self so I can do better work."

    The flexibility is incredible - I can scale my space up or down based on my team's needs. And with locations worldwide, I've got options whether I'm in LA or traveling for business to NYC and across the world. If you're tired of working from home or that coffee shop and you want a space that reflects your ambitions and style, you owe it to yourself to check out Industrious.

    Head to https://www.industriousoffice.com/ or send me a note and I’ll personally set up a VIP tour for you in an Industrious office near you. 


    Support the show

    17 August 2025, 6:00 pm
  • 1 hour 7 minutes
    This is why your website sucks--AND HOW TO FIX IT.

    Nir Zohar, President & COO of Wix, is not your typical tech bro from Silicon Valley. After doing 3 years of mandatory military service in his home country of Israel, his skills were noticed and he was asked to extend his term to 6 years where he spent time on small vessel ship helping to keep his country safe. 

    By the mid 2000s he was out of the navy and back on dry land trying to figure out his next move when he was approached by a friend to jump into the extremely competitive website wars battling the likes of Spotify, Squarespace and Wordpress to name a few. 

    Want to know why your website sucks and how to fix it? Nir tells all.

    Special thanks to our sponsors:

    About a year ago I was working out of a co-working space with a private office and studio in West Hollywood, and honestly? It was fine but felt more like a college dorm than a professional workspace. 

    I'm running a full service brand strategy consultancy and production company, meeting with serious clients, and I realized the environment wasn’t on brand for me. 

    Then I discovered Industrious - and here's something that blew my mind: they're actually the world's largest premium flexible workspace, with over 200 locations across 10 countries. But they don't feel corporate or stuffy at all.

    What really sets them apart is their approach…

    Unlike traditional co-working spaces, Industrious operates more like a hotel management model. They partner directly with landlords to create these incredible spaces, and the difference is night and day. When I walk my clients through the doors now, I can see the immediate shift in how they perceive me and my company.  There's this elevation in credibility that you just can't put a price on. And I'm not alone - their members consistently report feeling "proud to bring clients here" and that the space "elevates my own sense of self so I can do better work."

    The flexibility is incredible - I can scale my space up or down based on my team's needs. And with locations worldwide, I've got options whether I'm in LA or traveling for business to NYC and across the world. If you're tired of working from home or that coffee shop and you want a space that reflects your ambitions and style, you owe it to yourself to check out Industrious.

    Head to https://www.industriousoffice.com/ or send me a note and I’ll personally set up a VIP tour for you in an Industrious office near you. 

    Special thanks to our sponsors:

    AKA is an innovative brand of luxury hotel residences catering to people like me who travel to a place for a week or more, for example on production shoots, and want to feel at home wherever they are. 

    AKA balances the space and comfort of a luxury condo with the style and hospitality of an intimate boutique hotel.

    This week we were at AKA’s West Hollywood location at 8500 Sunset Blvd. 

    It’s an iconic location right in the heart of LA where there’s going on during the daytime and night life. But AKA West Hollywood is a little sanctuary and where you’ve all the modern, private and sophisticated services amenities while it still feels like home. 

    If you’re staying several days, AKA gives you all the comforts of a home away from home whether it’s for business, vacation, filmmaking, a renovation, relocation or whatever...

    Check out their properties and amenities and book your next trip at Stayaka.com

    Support the show

    7 May 2025, 12:00 am
  • 1 hour 10 minutes
    Zero to $100 Million | Kent Yoshimura's 10-year Neuro overnight success story

    Kentaro Yoshimura and his business partner Ryan Chen built Neuro from zero to nearly $100 million in just ten short years. This is just part of the story...

    Check out Neuro here:
    https://neurogum.com/

    Special thanks to our sponsors:

    About a year ago I was working out of a co-working space with a private office and studio in West Hollywood, and honestly? It was fine but felt more like a college dorm than a professional workspace. 

    I'm running a full service brand strategy consultancy and production company, meeting with serious clients, and I realized the environment wasn’t on brand for me. 

    Then I discovered Industrious - and here's something that blew my mind: they're actually the world's largest premium flexible workspace, with over 200 locations across 10 countries. But they don't feel corporate or stuffy at all.

    What really sets them apart is their approach…

    Unlike traditional co-working spaces, Industrious operates more like a hotel management model. They partner directly with landlords to create these incredible spaces, and the difference is night and day. When I walk my clients through the doors now, I can see the immediate shift in how they perceive me and my company.  There's this elevation in credibility that you just can't put a price on. And I'm not alone - their members consistently report feeling "proud to bring clients here" and that the space "elevates my own sense of self so I can do better work."

    The flexibility is incredible - I can scale my space up or down based on my team's needs. And with locations worldwide, I've got options whether I'm in LA or traveling for business to NYC and across the world. If you're tired of working from home or that coffee shop and you want a space that reflects your ambitions and style, you owe it to yourself to check out Industrious.

    Head to https://www.industriousoffice.com/ or send me a note and I’ll personally set up a VIP tour for you in an Industrious office near you. 


    Support the show

    14 April 2025, 7:00 am
  • 1 hour 11 minutes
    How to NEVER get ripped off again at the car dealership! | feat. RussFlipsWhips automotive expert

    If you've ever bought a car from a dealership, there's a good chance it was one of your worst experiences in life. 

    I promise you that this podcast will teach almost everything you need to know about how to never get ripped off at the car dealership again! 

    RussFlipsWhips is one of the most popular automotive content creators on social media and he really shares all the secrets. 

    Check out more of Russ' content here:
    https://www.tiktok.com/@russflipswhips

    Special thanks to our sponsors:

    About a year ago I was working out of a co-working space with a private office and studio in West Hollywood, and honestly? It was fine but felt more like a college dorm than a professional workspace. 

    I'm running a full service brand strategy consultancy and production company, meeting with serious clients, and I realized the environment wasn’t on brand for me. 

    Then I discovered Industrious - and here's something that blew my mind: they're actually the world's largest premium flexible workspace, with over 200 locations across 10 countries. But they don't feel corporate or stuffy at all.

    What really sets them apart is their approach…

    Unlike traditional co-working spaces, Industrious operates more like a hotel management model. They partner directly with landlords to create these incredible spaces, and the difference is night and day. When I walk my clients through the doors now, I can see the immediate shift in how they perceive me and my company.  There's this elevation in credibility that you just can't put a price on. And I'm not alone - their members consistently report feeling "proud to bring clients here" and that the space "elevates my own sense of self so I can do better work."

    The flexibility is incredible - I can scale my space up or down based on my team's needs. And with locations worldwide, I've got options whether I'm in LA or traveling for business to NYC and across the world. If you're tired of working from home or that coffee shop and you want a space that reflects your ambitions and style, you owe it to yourself to check out Industrious.

    Head to https://www.industriousoffice.com/ or send me a note and I’ll personally set up a VIP tour for you in an Industrious office near you. 

    Support the show

    5 April 2025, 1:00 am
  • 51 minutes 34 seconds
    From Liquid Death and Over $1B Worth of Others - How to Pick Your Next Big Investment | Kass &amp; Mike Lazerow

    Kass and Mike Lazerow are serial entrepreneurs and investors in brands like Liquid Death and best known as the cofounders of Golf.com and Buddy Media, a software company that sold to Salesforce.com for $745 million. In this episode you'll learn how to pick your next big investment.

    Check out their new book:
    https://kassandmike.com/the-book

    With a lifetime of stories from decades of building businesses and helping others as investors and advisors, they are in high demand as public speakers, writers, and podcast guests.

    After selling Golf.com to Time Warner in 2006, Kass and Mike cofounded Buddy Media, which would become the world’s leading social media marketing platform. And since selling Buddy Media to Salesforce in 2012, they have focused on providing capital and advice to the world’s most innovative founders.

    Kass and Mike have supported close to 100 early-stage startup founders. 

    Special thanks to our sponsors:

    About a year ago I was working out of a co-working space with a private office and studio in West Hollywood, and honestly? It was fine but felt more like a college dorm than a professional workspace. 

    I'm running a full service brand strategy consultancy and production company, meeting with serious clients, and I realized the environment wasn’t on brand for me. 

    Then I discovered Industrious - and here's something that blew my mind: they're actually the world's largest premium flexible workspace, with over 200 locations across 10 countries. But they don't feel corporate or stuffy at all.

    What really sets them apart is their approach…

    Unlike traditional co-working spaces, Industrious operates more like a hotel management model. They partner directly with landlords to create these incredible spaces, and the difference is night and day. When I walk my clients through the doors now, I can see the immediate shift in how they perceive me and my company.  There's this elevation in credibility that you just can't put a price on. And I'm not alone - their members consistently report feeling "proud to bring clients here" and that the space "elevates my own sense of self so I can do better work."

    The flexibility is incredible - I can scale my space up or down based on my team's needs. And with locations worldwide, I've got options whether I'm in LA or traveling for business to NYC and across the world. If you're tired of working from home or that coffee shop and you want a space that reflects your ambitions and style, you owe it to yourself to check out Industrious.

    Head to https://www.industriousoffice.com/ or send me a note and I’ll personally set up a VIP tour for you in an Industrious office near you. 

    Special Thanks to our Sponsor We Feed Raw!
    We’ve had dogs in our family for the last 20 years. Our current pups Bear & Bella are mixed breed dogs rescued in 2017. 

    Before I discovered We Feed Raw I was selective but also confused about the so-called healthy kibble I was feeding them. It turns out this expensive kibble was basically the same as feeding my dogs an all-processed, unhealthy food diet. 

    They are now on a We Feed Raw meal plan system that’s made custom for them with all the nutrients they need to live happy healthier lives. 

    We Feed Raw food is:

    • Safe and cold-pressurized, free of pathogens packed in BPA-free packing
    • It's sourced from USDA human-grade meats, food ships and arrives frozen for freshness
    • There’s 6 different balanced recipes, something for every dog’s taste, allergy issues and more
    • You never have to worry about being out of food or forgetting to pick more up at the store.Your subscription meal plan comes to your doorstep.
    • Meal plans are customizable bas

    Support the show

    25 March 2025, 2:00 am
  • 55 minutes 45 seconds
    How Building a Sense of Belonging Turned Industrious into a $800 Million Brand

    In an era where companies wage costly battles to solve the return-to-office puzzle, Industrious has quietly cracked the code on harnessing the power of experience. What began in 2013 as a single location founded by childhood friends Jamie Hodari and Justin Stewart has grown into the world's largest premium flexible workspace provider, with 200 locations across 10 countries. The company's meteoric rise, culminating in its recent acquisition by existing partner, commercial real estate giant CBRE, offers a masterclass in how to transform a startup into an industry leader.

    "I believe everyone deserves to feel like they belong at work," says Anna Squires Levine, who joined the company in its early days and now serves as President alongside CEO Hodari. This simple yet powerful philosophy has become the cornerstone of Industrious's success, helping it attract everyone from small businesses and entrepreneurs to Fortune 500 companies.

    Special Thanks to our Sponsor!

    If you know me, I have a few key things in my pockets at all times. 
    1. My car keys…
    2. Some chapstick for sun protection 
    3. And chewing gum. 

    The thing about most store-bought gums are they are made with a little thing called ‘gum base,’ which is often a blend of plastics and rubber… Yuck!

    That’s why I’ve team up with Underbrush Gum—the chewing gum that’s rewriting the rules. This isn’t just gum; it’s a revolution in oral health.

    Underbrush is Made with natural tree saps, just like our ancestors used…Underbrush combines the wisdom of the past with cutting-edge science. It’s the first chewing gum of its kind, handmade in small batches out of California.

    What makes it so special? 
    Well, this gum does more than just freshen your breath. 

    It’s remineralizing and antibacterial, loaded with minerals like Nano-hydroxyapatite (yep, the good stuff that helps strengthen your teeth) and powerful tree saps to fight harmful bacteria. 

    Plus, every single ingredient serves a purpose—right down to the natural sweeteners.

    Want to try it out? head to NathanandSons.com and get your favorite flavor. 
    Use the code: Bryan - B-R-Y-A-N and get a great deal.

    Special Thanks to our Sponsor We Feed Raw!
    We’ve had dogs in our family for the last 20 years. Our current pups Bear & Bella are mixed breed dogs rescued in 2017. 

    Before I discovered We Feed Raw I was selective but also confused about the so-called healthy kibble I was feeding them. It turns out this expensive kibble was basically the same as feeding my dogs an all-processed, unhealthy food diet. 

    They are now on a We Feed Raw meal plan system that’s made custom for them with all the nutrients they need to live happy healthier lives. 

    We Feed Raw food is:

    • Safe and cold-pressurized, free of pathogens packed in BPA-free packing
    • It's sourced from USDA human-grade meats, food ships and arrives frozen for freshness
    • There’s 6 different balanced recipes, something for every dog’s taste, allergy issues and more
    • You never have to worry about being out of food or forgetting to pick more up at the store.Your subscription meal plan comes to your doorstep.
    • Meal plans are customizable based on age, activity level, size and more. 

    Bear and Bella have a new excitement for mealtime and I’ve seen them lean out and get into even better shape with the healthier food.

    Want to try it out?  Just visit: WeFeedRaw.com and enter code :  “Bear” B-E-A-R and new customers will save 30% off the meal plan starter box.


    Support the show

    17 February 2025, 9:00 am
  • 43 minutes 2 seconds
    THE ONE THING | Seth Godin: This is Marketing

    The world's largest hotel chains spend billions on marketing, yet if you closed your eyes inside their rooms, you couldn't tell them apart. Meanwhile, a $200 sneaker company can instantly make you feel something about who you are and what you stand for. Why? Marketing legend Seth Godin reveals it comes down to the difference between having a logo and building a true brand.

    Seth Godin revealed three transformative insights about modern marketing that every business leader needs to understand:

    First, there's a crucial difference between having a logo and having a brand. As Seth illustrated with his hotel analogy, "If Nike opened a hotel, we'd all know exactly what it would be like. If Hyatt made sneakers, we'd have no clue." A true brand makes a distinct promise and sets clear expectations. The real measure of your brand isn't your logo or slogan – it's how much extra people will pay above the substitute. If customers won't pay more for your offering versus the competition, you don't have a brand; you have a commodity with a logo.

    Special thanks to our sponsors:

    About a year ago I was working out of a co-working space with a private office and studio in West Hollywood, and honestly? It was fine but felt more like a college dorm than a professional workspace. 

    I'm running a full service brand strategy consultancy and production company, meeting with serious clients, and I realized the environment wasn’t on brand for me. 

    Then I discovered Industrious - and here's something that blew my mind: they're actually the world's largest premium flexible workspace, with over 200 locations across 10 countries. But they don't feel corporate or stuffy at all.

    What really sets them apart is their approach…

    Unlike traditional co-working spaces, Industrious operates more like a hotel management model. They partner directly with landlords to create these incredible spaces, and the difference is night and day. When I walk my clients through the doors now, I can see the immediate shift in how they perceive me and my company.  There's this elevation in credibility that you just can't put a price on. And I'm not alone - their members consistently report feeling "proud to bring clients here" and that the space "elevates my own sense of self so I can do better work."

    The flexibility is incredible - I can scale my space up or down based on my team's needs. And with locations worldwide, I've got options whether I'm in LA or traveling for business to NYC and across the world. If you're tired of working from home or that coffee shop and you want a space that reflects your ambitions and style, you owe it to yourself to check out Industrious.

    Head to https://www.industriousoffice.com/ or send me a note and I’ll personally set up a VIP tour for you in an Industrious office near you. 


    Support the show

    3 February 2025, 11:00 pm
  • 55 minutes 55 seconds
    This Guy Makes Over $50 Million a Year Gardening in His Backyard | Epic Gardening's Kevin Espiritu

    Kevin Espiritu, a guy from San Diego, makes over $50 million a year from Gardening. Kevin started out playing poker online to pay for college. He tried to be an accountant, drummer in a band, web designer and SEO expert-- and eventually discovered blogging and Youtube. In 6 years he's built an Epic Gardening business https://www.epicgardening.com/ 

    Special Thanks to our Sponsor!
    If you know me, I have a few key things in my pockets at all times. 
    1. My car keys…
    2. Some chapstick for sun protection 
    3. And chewing gum. 

    The thing about most store-bought gums are they are made with a little thing called ‘gum base,’ which is often a blend of plastics and rubber… Yuck!

    That’s why I’ve team up with Underbrush Gum—the chewing gum that’s rewriting the rules. This isn’t just gum; it’s a revolution in oral health.

    Underbrush is Made with natural tree saps, just like our ancestors used…Underbrush combines the wisdom of the past with cutting-edge science. It’s the first chewing gum of its kind, handmade in small batches out of California.

    What makes it so special? 
    Well, this gum does more than just freshen your breath. 

    It’s remineralizing and antibacterial, loaded with minerals like Nano-hydroxyapatite (yep, the good stuff that helps strengthen your teeth) and powerful tree saps to fight harmful bacteria. 

    Plus, every single ingredient serves a purpose—right down to the natural sweeteners.

    Want to try it out? head to NathanandSons.com and get your favorite flavor. 
    Use the code: Bryan - B-R-Y-A-N and get a great deal.

    Support the show

    28 January 2025, 8:00 am
  • 1 hour 15 minutes
    THE ONE THING | Chris Voss: The Art of Negotiation

    This segment is called, The One Thing...

    If you asked me what's the one thing you should learn from negotiation boss, Chris Voss, it's this:  Splitting the difference is actually terrible negotiation advice.

    Conventional business wisdom about finding win-win solutions and meeting in the middle is fundamentally flawed, according to former FBI hostage negotiator Chris Voss. After years of high-stakes negotiations where lives hung in the balance, Voss learned that splitting the difference is often the worst possible outcome.

    "Win-win is one of the most dangerous negotiating approaches," Voss told me in our recent interview. "If somebody uses the term win-win in the first five minutes of our conversation, they're trying to get me to do something for nothing."

    This isn't just tough talk from a former FBI agent. Harvard Business School research backs this up. Their studies found that "win-win" negotiators consistently underperform against more assertive counterparts. While collaborative negotiators might achieve B+ results when working with like-minded people, they get absolutely destroyed when going up against what Harvard calls "claim value" negotiators.

    But this doesn't mean we should become aggressive wheeler-dealers. The real secret, according to Voss, is something he calls "tactical empathy" - understanding and acknowledging the other side's position while remaining firmly anchored to your own principles.

    "The adversary is the situation, not the person you're talking to," Voss explains. His approach reframes negotiation as "great collaboration with long-term prosperity for both sides."

    This philosophy has found strong validation in the business world. Mark Cuban, who Voss has discussed negotiation with, emphasizes testing potential partners rigorously while maintaining a collaborative mindset. The goal isn't to squeeze every last penny from a deal, but to ensure both parties bring their A-game to a lasting partnership.

    I've personally seen this play out in countless business deals. Early in my career, I'd often split the difference on project budgets, thinking I was being reasonable. What I actually did was create mediocre outcomes that left both sides slightly dissatisfied.

    The better approach? Voss advocates for establishing clear value first, then holding firm on price. "Price doesn't make deals, it breaks deals," he insists. "Your salary doesn't make your career. Your salary gives you the ability to pay your bills while you try to make your career."

    This aligns with research from behavioral economists like Daniel Kahneman, who found that people react twice as strongly to losses as they do to equivalent gains. By focusing on value creation rather than price compromise, we can shift the conversation away from what each side might lose through concessions.

    The most powerful lesson from Voss isn't about being tough - it's about being principled. Instead of searching for middle ground, focus on creating maximum value for both parties. Sometimes this means walking away from a seemingly reasonable compromise in search of a truly excellent outcome.

    As Voss puts it: "The secret to negotiation is learning to exhaust the other side." Not through aggression or manipulation, but through unwavering commitment to finding the best possible solution for everyone involved.

    When it comes to important negotiations, don't split the difference. Create difference-making value instead.

    Support the show

    20 January 2025, 10:00 pm
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